After oil change oil was dripping on floor. The oil drain plug was not even hand tight. The vehicle was driven very little so the oil leak had not lowered oil level to the danger level. The oil change interval also was not reset. This could have been a disaster for the engine!
by Bob Howard Toyota on 08/21/2025
We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided belowI'd like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Respectfully, Royce Vorel Service Director Bob Howard Toyota (405)936-8656
by 2023 TOYOTA 4RUNNER SE/SR5 PREMIUM/LI Owner on 06/14/2025Verified Service
Early appointment times (as early as 6:30am), the plenty of seating for customers in the main waiting area and throughout the dealership.
Free coffee and GM brought donuts for service area customers.
Reasonable service prices and thorough inspection with video.
by Bob Howard Toyota on 06/15/2025
Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Charles M. on 06/11/2025Verified Shopper
After requesting from the sales person and manager another sales person for not listening. I posted a review on another site. The same manager I emailed responded to the review that he would look in to this and the wanted to correct any problems.
This Dealership will not listen and then lie in an attempt to cover it up.
by Bob Howard Toyota on 06/12/2025
Thank you for sharing your feedback with us! We're sorry to hear that we didn't meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we're looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Aaron London General Manager alondon@BobHowardAuto.com
by 2024 TOYOTA RAV4 LTD Owner on 02/22/2025Verified Service
Picked up my 24 RAV4 hybrid with the maintenance light on and a loss of the tire pressure sensors now I have to go back for a second trip for those to be corrected although I was able to reset the maintenance light the tire pressure sensor readings are blank in the display.
by Bob Howard Toyota on 02/24/2025
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it's clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Aaron London General Manager alondon@BobHowardAuto.com
by 2018 TOYOTA SIENNA SE/SE PREMIUM Owner on 02/10/2025Verified Service
Service was helpful and friendly and I really appreciated them getting me an Uber to and from work. Unfortunately they did not have my headlights in stock so I had to come back the following day. I wish they would have told me at the start and I would have just come in on the second day. This would have been less disruption in my work schedule. But everything else was great and will definitely return for all my future service here.
by Bob Howard Toyota on 02/11/2025
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (405) 936-8600 when you have an opportunity, and we will be more than happy to try and turn your experience around.
by Miguelangel C. on 02/10/2025Verified Service
They did the regular service, but now I saw a change in the good customer service they have, they suggested things to get more money, I refused this service, and The person who was assisting me never showed up. They left me waiting in the waiting room to explain those additional services they were telling me about. I had to go myself and ask the person at the payment counter if my vehicle was ready.
by Bob Howard Toyota on 02/10/2025
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Aaron London General Manager alondon@BobHowardAuto.com
by 2017 TOYOTA 4RUNNER SR5/PREM/LTD/TRD Owner on 11/05/2025Verified Service
Care advisor was great
Uber service was great
Had to wait awhile to see an advisor when I dropped off car and when I picked it up which was very inconvenient
by 2018 TOYOTA TUNDRA CREWMAX SR5 Owner on 10/16/2025Verified Service
All good except the wait time. Even with appointment it took over 2 1/2 hours to get oil changed and tires rotated. Other than that, all was good.
by Rod C. on 10/12/2025Verified Shopper
Dealer did not care about me because I didn't live in OKC. Was scheduled to arrive at the dealer and before I got there, dealer sold the vehicle.
by Bob Howard Toyota on 10/13/2025
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and that we didn't meet your expectations. This is not the level of service we aim to provide, and I understand how frustrating this must have been for you. We take all customer concerns seriously and would love the opportunity to make things right. We appreciate your business and hope to have the chance to earn back your trust. Aaron London General Manager alondon@Group1Auto.com
by 2013 LEXUS IS 250 Owner on 09/14/2025Verified Service
Great SA in Kelly Sexton. Excellent personality AND loves her job. Got a quick oil change at a very reasonable price. Will return!
by Bob Howard Toyota on 09/15/2025
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2012 TOYOTA HIGHLANDER LIMITED Owner on 09/07/2025Verified Service
Took longer than expected for oil change but they did the thorough inspection of the car and identified some additional items that needed to be repaired in the future.
by 2023 TOYOTA COROLLA CROSS LE/XLE/S/SE Owner on 09/04/2025Verified Service
My hood was not closed. I should have checked it before I left the facility. Luckily, the car hood alarm alarmed me and I stopped at the next available stop and closed the hood .other than that, always a good experience.
by Bob Howard Toyota on 09/05/2025
Thank you for letting me know about your experience.I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Respectfully, Royce Vorel Service Director Bob Howard Toyota (405)936-8656
by 2015 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 08/17/2025Verified Service
The service staff at Bob Howard Toyota is outstanding and service provider Kelley Sexton is above and beyond exceptional.
by Bob Howard Toyota on 08/18/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Bob Howard Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2023 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Owner on 08/10/2025Verified Service
Had a very great experience, service personnel go out of their way to please the customer. They gave service without any up sale or charges.
by Bob Howard Toyota on 08/10/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Bob Howard Toyota.
by 2015 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 07/30/2025Verified Service
Prompt, fast service. They even provided an Uber for me to get to my hotel during my vehicle service and had them pick me up and bring me back to.pick it up when it was finished.
by Bob Howard Toyota on 07/31/2025
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2021 TOYOTA PRIUS SPECIAL EDITION/L/L Owner on 06/27/2025Verified Service
I liked getting my battery replaced. However, because computers were down when I checked out, I didn't receive the paperwork for it.
by 2018 LEXUS ES 350 Owner on 06/20/2025Verified Service
Very prompt and polite during check-in and check-out process. Completed work on time as indicated. Costs were reasonable.
by Bob Howard Toyota on 07/26/2025
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2019 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 06/13/2025Verified Service
Everyone was nice. The representative was upfront regarding the cost and kept in communication with me during the process.
by Bob Howard Toyota on 06/14/2025
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2015 TOYOTA 4RUNNER SR5/SR5 PREMIUM/L Owner on 06/11/2025Verified Service
Great service and quick to finish. They communicated every step of the way and I had good details to decide what I wanted to have done.
by Bob Howard Toyota on 06/11/2025
Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2008 TOYOTA AVALON XL/XLS/TOUR/LTD Owner on 05/19/2025Verified Service
My adviser was great! He made sure I was informed about any option possible. When I wanted to look at a car he made sure I could see before I left.
by Bob Howard Toyota on 05/20/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Bob Howard Toyota. Thank you, and have a fantastic day!
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Service Information
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265 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Bob Howard Toyota specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Bob Howard Toyota specializes in these makes, in addition to many others.
What do verified customers think about Bob Howard Toyota in Oklahoma City, OK? Verified customers who visit Bob Howard Toyota in Oklahoma City, OK rate this business 4.4 out of 5 stars, with 433 reviews. 265 customers favorited this location.How can I contact Bob Howard Toyota in Oklahoma City, OK? To reach the sales team at Bob Howard Toyota in Oklahoma City, OK, call (405) 936-8600. To reach the service department, call (405) 936-8600How can I schedule a service appointment with Bob Howard Toyota in Oklahoma City, OK? You can schedule a service appointment at Bob Howard Toyota in Oklahoma City, OK through CARFAX.Does Bob Howard Toyota in Oklahoma City, OK have a service center? Yes, Bob Howard Toyota in Oklahoma City, OK does have a service center. You can contact the service department at (405) 936-8600.
