by 2026 CHEVROLET EQUINOX LT Owner on 07/04/2026Verified Service
Hour and a half wait to get in and 1 hr and 30 min for an oil change. Bunch of kids working and goofing off. One was even doing push ups while the other one was counting. Manager was sitting at the shop computer the whole time. One kid couldn't complete one task then another would step in and so on. Ridiculous!
Will no be going back
by Bob Brown Chevrolet on 07/05/2026
We're disappointed to hear of the negative experience you had at our location. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Dealer Principal, Tim Manning, at (515) 278-7825.
by 2019 GMC YUKON DENALI XL Owner on 03/04/2026Verified Service
They were able to get me in for my appointment in timely manner. Shuttle took me to another appointment I had and then picked me back up. Very friendly shuttle service!! I got back to Bob Brown and was told my vehicle needed to stay there for a few days. Got a loaner vehicle to use while it was in the shop. Everyone was great to work with and the whole process was smooth.
by Bob Brown Chevrolet on 03/06/2026
We appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by 2023 CHEVROLET TRAVERSE HIGH COUNTRY Owner on 02/20/2026Verified Service
Not all of the "negative" is on Bob Brown...I had to get a replacement key fob and have it programmed. It was over $500 and that is crazy expensive. Then it took one hour to have the new fob programmed...I expected that to be a 10 or 15 minute appointment. All staff were nice and pleasant.
by Bob Brown Chevrolet on 02/23/2026
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Dealer Principal, Tim Manning, at (515) 278-7825
by 2012 CHEVROLET TRAVERSE LTZ Owner on 02/16/2026Verified Service
I reported quite a few things being wrong with my vehicle. Not only did Bob Brown fix them all but also made sure most were covered under the extended warranty. They told me everything that was wrong with my car and how much it would be so there were no surprises.
by Bob Brown Chevrolet on 02/18/2026
We're happy you found our staff to be so supportive during your experience here at Bob Brown Chevrolet, INC.. We are always more than happy to assist you if anything else comes up. Take care!
by 2015 CHEVROLET IMPALA LTZ Owner on 01/30/2026Verified Service
I liked the speed I could make an app. I like the little movie preview of my car when they work on it, I like that I trust the guys who work on my car. I don"t like the 3%charge if I use my gm card because it cuts out my rewards so I have ti write a check, seems so uncouth. Oh and when they review my comment they say call us at this number and we will talk and it sends me to the colision center.
by Bob Brown Chevrolet on 01/30/2026
Thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
by 2026 CHEVROLET SILVERADO K1500 LT TRAIL Shopper on 01/29/2026Verified Purchase
Service department is very poor! Service manager drove new vehicle felt what was going on and never fixed it. Drove vehicle home and continued failure after getting it back now at shop again. 10 days without my brand new 2026 truck with less than 3,000 miles.
Sales guy is the only reason I go to Bob Brown.
by Bob Brown Chevrolet on 02/03/2026
We regret to hear that you had this experience with us. Here at Bob Brown Chevrolet, INC., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our Dealer Principal, Tim Manning, at (515) 278-7825 to discuss ways we can better serve you in the future.
by 2025 CADILLAC XT5 PREMIUM LUXURY Shopper on 12/16/2025Verified Purchase
Changed out my used Cadillac for a newer one in record time. Due to terrible winter weather I wanted to swap out the old caddy for a newer one. Sales rep had one picked out that was just what I wanted. Two hours later it was in my garage safe and sound.
Thanks much Joseph kuhns.
by Bob Brown Chevrolet on 12/18/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2025 CHEVROLET EXPRESS G3500 Owner on 10/30/2025Verified Service
It required two appointments to get the vehicle detailed and a third to fix the camera that was scheduled to get fixed on both the 1st and 2nd appointments. The 1st appointment was scheduled for 10:30 am so we waited for nothing to happen until 4pm. The 2nd was scheduled for 9:30 and it was not detailed until after 4 pm. The 3rd appointment was with someone other than Bob Brown Service and went very well.
by Bob Brown Chevrolet on 11/06/2025
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Bob Brown Chevrolet, INC. (515) 278-7825 Our Dealer Principal, Tim Manning, at (515) 278-7825
by 2024 CHEVROLET SILVERADO K1500 LTZ Owner on 09/01/2026Verified Service
Service experience was excellent. Wait was short and work done professional.
Will be going back again.
by Bob Brown Chevrolet on 09/02/2026
We're happy to hear you had such a positive experience with our team! We hope you have a great day!
by 2025 CHEVROLET EQUINOX LT Owner on 08/31/2026Verified Service
Liked receiving a video and report of what was checked on my vehicle. Service was quick and courtesy ride home was appreciated.
by Bob Brown Chevrolet on 09/01/2026
We're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!
by 2018 GMC YUKON/DENALI Owner on 08/31/2026Verified Service
When a customer comes in with a clean detailed unit.....it would be nice if the Tech's would clean there hand prints from doors and hood......
by Bob Brown Chevrolet on 09/01/2026
We really appreciate your feedback! We hope you have a great day!
by 2021 NISSAN ROGUE SL Shopper on 08/17/2026Verified Purchase
Bob Brown used car is a very pleasant place to go. The staff is wonderful to work with. I will definitely visit them again.
by Bob Brown Chevrolet on 08/17/2026
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2026 CHEVROLET CORVETTE E-RAY 2LZ Owner on 08/07/2026Verified Service
This was my first experience. They thoroughly analyzed my vehicle and did the necessary maintenance and repairs in a very timely manner. Communication was solid and the car was ready for me in the time frame agreed to.
by Bob Brown Chevrolet on 08/10/2026
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by Diane L. on 07/21/2026Verified Purchase
+ Friendly staff
- Extended warranty was incorporated in monthly payment and not totally transparent
Verify financing before signing documents.
by Bob Brown Chevrolet on 07/22/2026
Diane, I appreciate your feedback, we appreciate your business and I thank you for your feedback, is there a good time we could visit so I could gather some further details? Sincerely Tim Manning Dealer Principal 515-278-7825
by 2023 CHEVROLET SILVERADO K2500HD LTZ Owner on 07/18/2026Verified Service
the teck did not know how to use camara to show owner what was going on, did not do 17mpoint check or check fluids. Not Happy at all
by Bob Brown Chevrolet on 07/21/2026
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to our Dealer Principal, Tim Manning, at (515) 278-7825 when you have a chance. Thank you, and we look forward to hearing from you.
by 2026 NISSAN ROGUE SV/ROCK CREEK Shopper on 07/11/2026Verified Purchase
Bob Brown GMC Buick has been a great place to purchase a vehicle. They were fair, honest and courteous. Our salesperson, Faraz, was very transparent in explaining the details of our purchase.
by Bob Brown Chevrolet on 07/13/2026
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
by 2019 CHEVROLET EQUINOX LT Owner on 07/09/2026Verified Service
I drove right into a service spot when I arrived. The staff was very efficient, polite, and finished the service on time frame that was promised!
by Bob Brown Chevrolet on 07/09/2026
We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by 2017 CHEVROLET CRUZE LT Owner on 06/28/2026Verified Service
The service was quick, and the service representative was cordial and provided an explanation that was comparable to what I expected on the parts that needed to be replaced.
by Bob Brown Chevrolet on 06/29/2026
We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!
by 2024 CHEVROLET TRAILBLAZER LT Shopper on 06/26/2026Verified Purchase
This is the third vehicle we have purchased at Bob Brown and it's always a very pleasant experience! Nothing but good things!
by Bob Brown Chevrolet on 06/28/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Bill G. on 06/25/2026Verified Service
Fantastic customer service. Very accomodating with my hectic schedule. Very professional work. Great follow up as well. I highly recommend them!
by Bob Brown Chevrolet on 06/26/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Top Services Performed
Based on CARFAX Service History, Bob Brown Chevrolet specializes in these services, in addition to many others.
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Top Makes Serviced
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What do verified customers think about Bob Brown Chevrolet in Urbandale, IA?
Verified customers who visit Bob Brown Chevrolet in Urbandale, IA rate this business 4.6 out of 5 stars, with 1,124 reviews. 16,009 customers favorited this location.
How can I contact Bob Brown Chevrolet in Urbandale, IA?
To reach the sales team at Bob Brown Chevrolet in Urbandale, IA, call (515) 325-4949. To reach the service department, call (515) 278-7800
How can I schedule a service appointment with Bob Brown Chevrolet in Urbandale, IA?
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