by 2018 HONDA CIVIC SI Shopper on 04/22/2023Verified Purchase
Purchased a vehicle off BAT. Dealer gave many excellent pictures and answered all questions to make an informed out of state buying decision. From dealer offering to get shipping quotes, handling of paperwork and additional questions was all top notch. Received car from shipper and was detailed and full of gas. Its the small details that make for a great buying experience and these guys have that figured out. Thank you again.
by 2019 HONDA PASSPORT EXL Shopper on 03/23/2023Verified Purchase
My salesman was AJ, and he was excellent. I live about an hour and 20 minutes from the dealership and he had everything all set up for me before I got there. I was in and out of there in under 2 hours. Everyone was very nice, I cant say enough great things about them and I am very happy with my used car!
by 2023 ACURA TLX TECH A Owner on 03/20/2023Verified Service
I love visiting Bill Vince's ACURA in Bridgewater. I have purchased 3 TLX ASpecs & extremely satisfied.
This last experience was as expected. My salesman Peter E.was the best. Super friendly, professional & knowledgeable.
The Sales ManagerJohn N. made me feel comfortable, confident in my purchase and he was extremely accommodating. Thanks guys!!
by 2017 NISSAN 370Z/TOR/SP/SPTC/NIS/NIST Shopper on 11/07/2022Verified Purchase
I have to say our experience at Bill Vince's Acura was a pleasant experience. We live in New York and took an almost 3 hr trip to New Jersey to look at a CAR . Well we left with the Car salesman Mike Hanna was incredible friendly courteous and was fun too and had a great personality ... I highly recommend this dealership and the all the staff was fantastic !!!!
by 2019 ACURA RDX TECHNOLOGY Owner on 10/15/2022Verified Service
You send me this message that my tires need rotation only a couple of weeks after I asked for my tires to be rotated during my oil changed. Your manager said you checked the cindition and felt I did not need my tires rotated, despite my request. Now you are telling me I need them rotated, and it is overdue? Makes no sense
by 2021 ACURA RDX TECHNOLOGY Owner on 10/05/2022Verified Service
Staff always courteous and professional and the lead technician assign to your car is always able to explain services required and rendered your vehicle back to you close to the ETA indicated by them. Comfortable waiting area with all necessary amenities.
by 2020 ACURA MDX Owner on 08/01/2022Verified Service
Told me that I didn't have any credit left for my oil change on my leased car. I asked them to check again and said i still did have credits. I ask them to print off my terms and conditions and surprise, surprise I still have 2 more oil changes included. I've leased twice with Acura but have had non-stop issues with the service team and will not lease again with them when my lease is up in October.
by 2022 ACURA ILX PREMIUM A-SPEC/TECHNO Owner on 07/06/2022Verified Service
I worked with Kaz and Lisa who were absolutely wonderful. I bought a 2022 ILX Acura and its a beauty. Kaz spent the time to set up the phone and seat options. Spent a lot of time with us. We emailed one day and had the car the next day. Very efficient operation at Bill Vinces and would highly recommend buying a car from this dealership- they were there to please; and we are happy customers.
by 2018 FORD FOCUS ST Shopper on 07/05/2022Verified Purchase
Scott was very knowledgeable and helpful during the purchase of our 2018 Ford Focus ST. The car was very clean when we test drove it, and after the purchase they even went so far as to clean and polish the car again. They looked at our trade-in and accepted our offer, so we immediate purchased the Focus. No hassle deal, with very friendly Finance Manager, and Scott, our salesmen, was the best!
by 2006 CHEVROLET CORVETTE Owner on 07/05/2022Verified Service
Bad timing to send me survey. Lol
Still waiting for vehicle after 2 months. Different update each week to kick can down road. It's actually getting comical. I just bought the car from them may 3 and have only driven 3 times before towed back. Fun times!!!
by 2012 ACURA TL Owner on 06/15/2022Verified Service
With Bridgewater Acura's TLC, my car is hitting "middle age" in stride. I still love how it drives and everything is working perfectly.
I had one extra thing done in this service, which is that I noticed a squeal when the car was first starting off. They determined it to be a stuck brake caliper and now it is nice and quiet.
Thank you Ileana for your terrific service over the past decade and more!
by 2017 ACURA RDX TECHNOLOGY Owner on 05/06/2022Verified Service
I have been quite pleased with Acura service - no "made up" issues concerning the car, service first approach and actually looking out for me. On this visit, I also had the car detailed.
The service person preferred that I pick up after the rainstorm since the car was pristine now!
by 2022 ACURA MDX A-SPEC Owner on 02/28/2022Verified Service
My wife got a flat on her MDX after roadside assistance changed out the spare I took the truck to BridgewaterAcura which took the truck right in changed the tire and serviced the truck at great price, with the service department being very accommodating and friendly. Great service!!!
by 2008 ACURA TL TYPE-S Owner on 05/16/2021Verified Service
This was my first service during the pandemic for my vehicle and as always Bridgewater Acura sets the benchmark on what the Service Department should be. Darry and Kristine are extreme assets to this establishment. I will continue to give this place my money as long as they keep doing what they are doing and continuously improve.
by 2014 ACURA MDX ADVANCE Owner on 01/03/2021Verified Service
Service was above and beyond expectations. Loaner car available during the time it took to make repairs/service my vehicle was a newer model year of my same car, so was an easy transition. Communication with my service consultant John was simple and efficient.
by 2017 ACURA RDX TECHNOLOGY Owner on 08/27/2020Verified Service
This was my first experience at Bridgewater Acura and I was pleasantly surprised with the overall service. Staff was very friendly and professional. I recommend this Dealer without hesitation. If you are in the market for A vehicle, stop in and see AJ in Sales. You wont regret! Thanks to everyone!
CJohnson from Hillsborough, NJ
by 2019 ACURA ILX PREMIUM TECH Owner on 07/31/2020Verified Service
Customer Service was great from
The moment i walked in, coming from springfield Acura a dealership who doesnt care about anyones needs but the $$$, overall customer service is trash coming down from management. Bridgewater Acura was helpful and speedy service.
by Andrew L. on 05/26/2020Verified Shopper
The customer service was rude, one person told me the vehicle I was looking for was still available while the other told me it wasnt. Then a completely different representative told me it was still available. I wasted a trip out from New York for the vehicle to not be there after all
by 2007 INFINITI M35 SEDAN/SPORT Owner on 07/09/2016Verified Service
My struck on my car are bad and there service manager said they are good cause he dont here no noise just cause he drove the car around the block...I dont recommend this dealers to friends plus the they cut my rotors and a week latter my brake paddle is still shaking when I apply the brake. They are so cheap to put new rotors on my car.
by 2008 ACURA TL TYPE-S Owner on 10/14/2014Verified Service
Darri is the Service Advisor that I prefer working with at this dealership. He is very knowledgable, honest and understanding. If it was not for him working at Bridegwater Acura, I would have my car serviced elsewhere. The car was returned cleaned and the work I that I requested was done professionally.
