by 2022 BMW 530XI Owner on 07/19/2025Verified Service
Misty is an asset to your company. She is always helpful and works through any problem as a true professional. My rating above is due to the fact that I have had to return 3 times to get the brakes on my vehicle replaced as they were faulty.
by owner on 07/20/2025
Hello. Customer satisfaction is important to us, and it's great to read that you had a pleasant experience with our Service Team and that they were helpful and professional. I would, however, like the chance to speak with you about the brake repair completed on your vehicle. Please reach out to me directly when you have a moment. Thank you, Jeff Leathers, Parts and Service Director, Bill Pearce Motors, jleathers@billpearcemotors.com, 775-337-9618 (direct line)
by 2014 BMW X5 XDRIVE35I Owner on 07/17/2025Verified Service
Bad experience, customer service don't care about customer they profile you by the way you look, I don't recommend this dealership
by owner on 07/30/2025
We're truly sorry to hear that your experience with us left you feeling this way. At our dealership, we believe every person deserves to be treated with respect, dignity, and careregardless of appearance. It's deeply concerning to hear that you felt profiled, and we take that very seriously. Please know that your feedback has been shared with our leadership team, and we're committed to addressing it thoughtfully. If you're open to it, we would appreciate the opportunity to speak with you directly and learn more about your experience so we can make things right and ensure it doesn't happen again. Thank you for bringing this to our attention. We value every customer and continually strive to create a more welcoming and inclusive environment for all who walk through our doors. - Bill Pearce Management Team, (775) 826-2100, sales@billpearcemotors.com
by 2014 BMW X1 XDRIVE28I Owner on 07/16/2025Verified Service
Best service we have ever received. Misty is the BEST. OWNED BMW vehicles since 1990 and Bill Pearce is by far the most professional and customer- friendly establishment we have experienced. Thank you.
by owner on 07/16/2025
We're delighted to hear about your experience with our team at Bill Pearce BMW. Thank you for sharing such kind words and support over the years.
by 2019 VOLVO S60 T6 INSCRIPTION Owner on 07/15/2025Verified Service
Volvo's customer service is great. Used to be very poor, but since Michelle has been the service advisor, customer service improved 100%. Easy to get in, get out and get everything taken care of in one visit.
by owner on 07/16/2025
We're pleased to hear about your positive experience. Thanks for choosing Bill Pearce BMW.
by 2018 VOLVO XC90 T6 Owner on 07/11/2025Verified Service
Michelle was amazing! Very thorough and kind and her expertise was refreshing and valuable. Can't wait to work with her again!
by owner on 07/12/2025
We're glad you valued the expertise of our team. Thank you for your feedback and all the best.
by 2020 BMW X3 XDRIVE30I Owner on 07/04/2025Verified Service
Misty greeted me as soon as we walked into the service area.
She is always easy to work with and is knowledgable.
I forgot the service advisor man who checked me out but he too has always been helpful .
by owner on 07/04/2025
We're grateful for your kind words about our team. Thank you for sharing your experience with us at Bill Pearce BMW.
by 2006 MINI COOPER Owner on 06/29/2025Verified Service
Not the same experience we've previously had at this dealership. Having the correct parts prior to the date the vehicle is scheduled for service seems basic. If there's a delay, appointments should be rescheduled.
by owner on 06/30/2025
Hello. I appreciate you taking the time to share your feedback regarding your recent visit here. I would like the opportunity to discuss your experience with our Service Department about the delay in the repairs due to the parts availability. Can you please contact me directly at a time that works best for you? I look forward to hearing from you. Thank you, Jeff Leathers, Parts and Service Director, Bill Pearce Motors, jleathers@billpearcemotors.com, 775-337-9618 (direct line)
by 2018 PORSCHE MACAN GTS Owner on 06/27/2025Verified Service
I like being able to obtain a loaner car. In addition, I was updated in a timely manner concerning the service provided.
by owner on 06/28/2025
Thank you for sharing your experience with us. We're glad to know our team kept you updated and that the loaner car option worked for you.
by 2014 BMW 435XI Owner on 06/05/2025Verified Service
The Service Depot at Bill Pearce BMW was first rate in every way. I could not have asked for anything more or better.
by Bill Pearce BMW on 06/05/2025
Thank you for your kind words about our Service Depot. We wish you all the best.
by 2015 BMW X6 XDRIVE35I Owner on 06/04/2025Verified Service
I liked my X6 was serviced oil change quickly and efficiently including the car wash while I waited in the nice lounge surfing the net on my laptop. They just need to watch the snack chips available as it was running low and had limited choices.
by Bill Pearce BMW on 06/04/2025
We're glad to hear you enjoyed the efficient service and amenities while your X6 oil change was done. We'll ensure our team keeps a closer eye on those snack options in the lounge. Thank you for sharing your feedback with us at Bill Pearce BMW.
by 2006 MINI COOPER Owner on 05/21/2025Verified Service
Since they rarely get to see Mini Coopers for service appointments it's great to know that they go over the entire vehicle. I like the mechanic's video highlights in particular.
by Bill Pearce BMW on 05/21/2025
We're glad you appreciated the thorough service and video highlights of your Mini Cooper. Our team at Bill Pearce BMW is dedicated to providing detailed care for each vehicle. Take care!
by 2023 BMW 330XE Owner on 05/11/2025Verified Service
No frastrastion at all. Very thing was smooth.
But they did not update tire information on system.
It was not difcffidult for me to set up, but if you could, it is better.
by Bill Pearce BMW on 05/11/2025
We're glad to hear everything went smoothly. We'll certainly look into improving our system updates for future reference. Thank you for bringing this to our attention.
by 2022 BMW 530XI Owner on 05/10/2025Verified Service
. The car was serviced in a timely manner, all points checked and necessary service completed. The employees in the service department are always friendly and take the time to explain all that was done to vehicle. The car wash was an added treat.
by Bill Pearce BMW on 05/11/2025
We're pleased to hear you had a great experience with our service department. Thank you for sharing your thoughts, we appreciate your feedback.
by 2024 PORSCHE 911 CARRERA S/CARRERA 4S/ Owner on 05/06/2025Verified Service
Great service personalized by attentive service manager Phil Shreves. I have yet to meet anyone at Bill Pearce Porsche that wasn't friendly and courteous with focus on keeping your vehicle in top shape.
by Bill Pearce BMW on 05/06/2025
We're glad to hear about your positive experience with Phil and the team. Thank you for choosing Bill Pearce BMW, we appreciate your kind words.
by 2020 BMW M240XI Owner on 05/01/2025Verified Service
Misty did a great job keeping us informed of service progress, discussing options, and went above and beyond to help us with tires & rims.
by Bill Pearce BMW on 05/01/2025
Thank you for sharing your experience with us. It's wonderful that our team was able to assist you with tires and rims. We appreciate your feedback at Bill Pearce BMW.
by 2013 VOLVO XC60 3.2 Owner on 04/17/2025Verified Service
Appreciated the communication between the service representative and myself. I brought the car in for an unexpected issue and the dealership was very helpful with the issue.
by Bill Pearce BMW on 04/18/2025
Thank you for your feedback. We're pleased our team was able to assist with the unexpected issue. We appreciate your trust in Bill Pearce BMW.
by 2024 PORSCHE TAYCAN GTS Owner on 04/09/2025Verified Service
Quick and friendly service. Nice loaner vehicle and good communication while the car was being repaired
by Bill Pearce BMW on 04/10/2025
Thank you for your kind words about our service and loaner vehicles. We appreciate your feedback!
by 2013 BMW 535XI GT Owner on 04/06/2025Verified Service
I received outstanding service. The associate notified me to keep an update concerning the vehicle. Travis is always pleasant and willing to go above and beyond. Taking care of the quest.
by Bill Pearce BMW on 04/06/2025
Thank you for sharing your experience with us at Bill Pearce BMW. It's great to hear that our team provided such attentive service.
by 2021 VOLVO XC90 T8 RECHARGE INSCRIPT Owner on 04/03/2025Verified Service
The Service Advisor Michelle is the most trusted and professional person I have ever worked with at a dealership. She tells you exactly what is wrong and what they need to do to fix it. I won't take my car anywhere else!
by Bill Pearce BMW on 04/03/2025
Thank you for your confidence in us at Bill Pearce BMW. We're committed to providing the highest level of service.
by 2019 BMW X3 XDRIVE30I Owner on 03/22/2025Verified Service
3/21...Messed up my driver side window film and didn't even let me know.still don't know if Bill Pearce BMW will cover the repairsexpect much better from a BMW dealer......only one star rating
3/24....saw supervisor, Brandy, who promised to have Bill Pearce dealership pay for repair....changing rating to 4 stars...they promised to make it right, but still upset they didn't notify me when it happened
by Bill Pearce BMW on 03/22/2025
Hello. Your feedback is very important to us. We would like to speak with you about the window film on your vehicle. Whenever you're able, please reach out to us so we may discuss this in greater detail. Thank you. Bill Pearce Management Team, (775) 826-2100, sales@billpearcemotors.com
