by 2014 NISSAN SENTRA S/SV/SR/SL Owner on 05/23/2025Verified Service
full of scams and made up charges , service advisor tell lies and make up prices took my car in for repair picked it up with almost 500.00 bill 200.00 over the competitors cost and then a new problem the airbag light is aluminates Nd i was told to bring in at a cost of 208.00 to diagnose i said wasn't it just diagnosed?
by Bill Kay on 05/26/2025
Thank you for taking the time to share your experience. We're very sorry to hear that your recent visit did not meet your expectations. That's certainly not the level of transparency or service we aim to provide. We understand how frustrating it can be to face unexpected charges and unresolved issues. Our goal is always to ensure our pricing is fair and competitive, and that any repairs or diagnostics are clearly communicated ahead of time. We'd appreciate the opportunity to look into this further and see how we can make it right.
by Eva M L. on 04/25/2025Verified Purchase
bad , would not repair defects , despite numerous emails and calls, finally drove there, service manager refused to inspect the car
by Bill Kay on 04/28/2025
We're very sorry to hear about your experience and appreciate you taking the time to share your concerns. This is not the level of service we strive to provide, and we'd like the opportunity to make things right. Unfortunately, we haven't been able to locate your information in our records based on the details provided. We'd really appreciate it if you could reach out to us directly at 630-969-3200 Ext: 1221, so we can look into this further and work toward a resolution.
by 2019 NISSAN SENTRA S/SV/SR/SL Owner on 04/07/2025Verified Service
Started working on my car on time with appointment. Nice clean waiting area and restrooms with free water bottles. Honored a $30 coupon.
by Bill Kay on 04/07/2025
Thank you for sharing your experience! We're glad to hear that your appointment went smoothly and that you enjoyed the clean waiting area and amenities. We here at Bill Kay Nissan always aim to make your visit as comfortable and convenient as possible. We're also happy we could honor your coupon! Looking forward to serving you again soon!
by Teresa I. on 04/02/2025Verified Shopper
Am look for more big car 6 cylinder but Matt is grand seller person care explain and contact buyer thanks
by Bill Kay on 04/03/2025
Thank you so much, Teresa! We're thrilled to hear that Matt provided you with great service and made your experience here at Bill Kay Nissan a positive one. We truly appreciate your feedback and are happy to have had the opportunity to assist you. If you need anything further, feel free to reach out. Safe driving!
by 2020 NISSAN SENTRA SR Owner on 03/06/2025Verified Service
Dealership was friendly and honest. They took care of the requested maintenance and finished on time.
by Bill Kay on 03/07/2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our Bill Kay Nissan team. We always strive to be honest, efficient, and provide the best service possible. We appreciate your trust and look forward to serving you again in the future!
by Stacey T. on 01/14/2025Verified Shopper
I was disappointed as I was trying to purchase a first car for my daughter. The salesman at this dealer were not willing to work with you and the manager was unfriendly. I would not recommend them.
by Justin Delgado on 01/14/2025
Dear Stacey,
Thank you for sharing your feedback. I truly appreciate the time we spent speaking over the phone earlier, and I'm glad we had the chance to connect and discuss your experience in more detail.
I regret that your visit did not meet your expectations as you were looking for the perfect first car for your daughter. At Bill Kay Nissan, we strive to provide excellent service and create a positive experience for every customer. While I'm disappointed to hear we fell short during your visit, I'm grateful for the opportunity to address your concerns directly.
Please know that we're committed to learning from every interaction and continually improving. If there's anything else I can do to assist or help resolve any outstanding issues, don't hesitate to reach out.
Thank you again for your time and feedback.
Sincerely,
Justin Delgado
Executive Manager
Bill Kay Nissan
by 2019 NISSAN ROGUE SPORT S/SV/SL Owner on 01/13/2025Verified Service
Excellent service. The staff were helpful and did a great job explaining what services I needed done.
by Bill Kay on 01/14/2025
Thank you for your wonderful feedback! We're so glad to hear that our team was able to assist you and clearly explain the services you needed. Providing excellent customer service is our top priority, and we here at Bill Kay Nissan are happy to know you had a positive experience. Looking forward to serving you again soon!
by 2016 NISSAN MURANO S/SL/SV/PLATINUM Owner on 12/09/2022Verified Service
Completed tire rotation without my permission. Suggested I needed some addition work done however did not provide print out of suggested work or pricing. The checkout girl was rude and never even looked up at me..I will not return..I will take my Nissan to Ford.
by Bill Kay on 12/12/2022
2016 Nissan Murano S/sl/sv/platinum Owner, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please if you would call me Donnie Jorman Owner Loyalty Manager 630 969 3200 Ext. 1221
by Djuanna H. on 06/12/2022Verified Service
I don't like they service had to send my car back more than once. And still have to send it back again. They not going a great job on fixing my car. I have to travel on the expressway and I don't feel safe in my car on the expressway. I could have died do to they still haven't fixed my car right.
by Juhi G. on 01/22/2022Verified Service
I took in my Nissan Sentra to get some recall work done. The repair was done in a prompt manner. They also found a leak in the CVS and they fixed it during the same trip. I have always had good service at Bill Kay. The family owns three Nissan and Bill Kay has become my favorite dealer. Rick Funston was my Service Manager and he is always a pleasure to deal with.
by Bill Kay's Downers Grove - 3310 on 01/24/2022
We appreciate your positive review about your recent experience with us!
by Roger R. on 08/28/2019Verified Shopper
Made an offer on a vehicle. Sales contact said he would bring the offer to the manager. That is the last I've heard from them. Even if the answer is no, it would be courteous to say so. No counter offer. Nothing. This is not a fast selling model, and is still listed two weeks later. Unprofessional, typical used car lot.
by Becky T. on 12/07/2018Verified Service
My recent service went exceptionally well. Tim was the Mechanic that assisted me with my Nissan Rogue and he with his knowledge and attention to detail, I couldn't have asked for a better first experience with your Company! I was very pleased with the way that things were handled! He's an asset to your business!
by 2015 NISSAN ROGUE S/SL/SV Owner on 12/27/2017Verified Service
Fantastic dealership specially the Service folks are great, worked with them for warranty repair, standard repair and schedule maintenance and no complains very helpful always been able to get a ride back / forth competitive pricing for the work and great service.
by on 01/03/2018
Thank you for the positive review! Your loyalty is appreciated!
by Vincent C. on 11/22/2017Verified Service
I scheduled my appointment two weeks in advanced and the dealership was not prepared with parts. They asked me to reschedule and come back. Although the mechanics were very friendly, they took over two hours to replace one airbag. They then tried to rush me out of their where I failed to realize they didn't give me a receipt and had to drive back.
by on 12/04/2017
I apologize for the problems you experienced during your Service visits. Please contact me directly so that I can address your issues personally.Kurt Augustine, Owner Loyalty Manager, Bill Kay Nissan
by 2013 NISSAN LEAF S/SV/SL Owner on 01/26/2016Verified Service
I brought my Nissan leaf in for a recall. The staff is professional and courteous. The car was done at the time promised. AND the interior was wiped clean, the outside was washed and it was waiting on the charger when I picked it up. Thank you for your attention to detail and good customer service.
by 2022 NISSAN ROGUE SV Owner on 06/13/2025Verified Service
Had to wait for ten minutes while the guys chatted about a vacation spot. So much recommended maintenance on a new car that you can't tell real issues from the ones they just want to make money on. 10,000 miles on the engine and recommending fuel system flushes! $500+ Now they charge you to use a credit card as well. Who carries that much cash on you all the time since they don't tell you this until you get to the cashier. This is why I go to my regular mechanic except recalls.
by 2023 NISSAN ALTIMA SV Shopper on 05/11/2025Verified Shopper
Not much happy with the service.
Did not make the deal happen
by Bill Kay on 05/12/2025
We're sorry to hear that your experience didn't meet expectations, and we truly appreciate your feedback. Our goal is always to help our customers find the right vehicle and leave feeling confident and satisfied. We'd value the opportunity to learn more about what happened and see how we can make things right. Please feel free to reach out to me directly at 630-696-3200 ext: 1221.
by 2018 CHEVROLET EQUINOX LT Owner on 04/05/2025Verified Service
Excellent value, great service.
by Bill Kay on 04/07/2025
Thank you for the fantastic review! We're so glad to hear you're happy with the value and service you received. Your satisfaction means the world to us here at Bill Kay Nissan, and we look forward to serving you again in the future!
by 2020 NISSAN ROGUE S/SL/SV Owner on 03/26/2025Verified Service
Was able to come in the day I called to schedule. The treatment was reasonably priced.
by Bill Kay on 03/27/2025
Thank you for taking the time to leave us a review. We appreciate your business and look forward to servicing you again in the future!
by 2018 NISSAN SENTRA S/SV/SR/SL Owner on 03/25/2025Verified Service
Timely and professional services
by Bill Kay on 03/25/2025
Thank you for your kind review. We pride ourselves on doing our best to provide timely and professional services to all of our customers. We look forward to seeing you again in the future!
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Service Information
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791 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Bill Kay Nissan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Bill Kay Nissan specializes in these makes, in addition to many others.
Chevrolet
Ford
Hyundai
Nissan
Toyota
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Kid's Playroom
Mobile Charging Station
About Us
- Certified Nissan Technicians
- Genuine Nissan Parts
- Body Shop
- Shuttle Service Available (within 10 miles)
-Rental Cars Available
What do verified customers think about Bill Kay Nissan in Downers Grove, IL? Verified customers who visit Bill Kay Nissan in Downers Grove, IL rate this business 4.5 out of 5 stars, with 222 reviews. 791 customers favorited this location.How can I contact Bill Kay Nissan in Downers Grove, IL? To reach the sales team at Bill Kay Nissan in Downers Grove, IL, call (844) 831-3704. To reach the service department, call (630) 969-3200How can I schedule a service appointment with Bill Kay Nissan in Downers Grove, IL? You can schedule a service appointment at Bill Kay Nissan in Downers Grove, IL through CARFAX.What are the shop amenities offered by Bill Kay Nissan in Downers Grove, IL? Bill Kay Nissan in Downers Grove, IL offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom and Mobile Charging Station.Does Bill Kay Nissan in Downers Grove, IL have a service center? Yes, Bill Kay Nissan in Downers Grove, IL does have a service center. You can contact the service department at (630) 969-3200.
