by 2023 NISSAN ROGUE PLATINUM Owner on 06/12/2026Verified Service
Brought in my Rogue because we had the check engine light come on. This was after we had my daughters Sentra in for repairs. Frank has always been friendly and communicative when it comes to what repairs your car needs. He's always been up front with how long things will take and what we should expect in terms of pricing.
by Bill Kay on 06/12/2026
Thank you for your kind review! We here at Bill Kay Nissan are glad to hear that Frank has consistently provided friendly, honest, and clear communication throughout your visits. We appreciate your trust in us with both of your vehicles and look forward to continuing to serve you in the future.
by Zach A. on 04/04/2026Verified Purchase
Pros: The car was as advertised. No bait and switch or doctored pictures online.
Cons: 1. Extremely rushed experience. We may have had the shortest test drive in history before we were instructed to go back to the dealership.
2. The salesman didn't know anything about the vehicle we were viewing.
by Bill Kay on 04/07/2026
Thank you for your feedback. We're glad the vehicle met your expectations and was accurately represented. We apologize that your visit felt rushed and that you didn't receive the level of knowledge you deserved. We'll address this with our team and appreciate you bringing it to our attention.
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 03/22/2026Verified Service
I did oil change. I also wanted to replace the maf sensor because other mechanic shops recommended it due to check engine light on my dashboard. Bill Kay Nissan told me that my maf sensor is fine and that the check engine light is on because of other problems with the engine which is affecting the maf sensor. They fixed the problems and now my Nissan drives like brand new car.
by Bill Kay on 03/24/2026
Thank you for sharing your experience! We here at Bill Kay Nissan are glad our team could accurately diagnose the issue and get your vehicle running like new again. We appreciate your trust in us and look forward to assisting you in the future!
by 2017 NISSAN ROGUE S/SV/SL Owner on 12/31/2025Verified Service
I felt as if I was spoken to in a dismissive manner. And, I felt that the service I received was overpriced, was not offered a coupon or asked if I had a coupon. I came there because it was close to my place of work. I will not return to a dealership for my service unless absolutely necessary. I have been a Nissan customer for many years, I am so disappointed.
by Bill Kay on 01/01/2026
We are sorry that you feel this way. We would like for you to personally reach out to our service manager Arthur Avalos so you can discuss your experience with him and see how we can resolve your issue.
by 2015 NISSAN QUEST S/SV/SL/PLATINUM Owner on 12/30/2025Verified Service
Frank the service advisor was/is amazing. He's the ONLY reason for five star rating.
The miscellaneous fees are bonkers and pricing is no longer competitive. Almost 10% of my bill was miscellaneous "add on" surcharges. Is what it is- I agreed to the estimate, but having no washer fluid when I left had me wondering what happened since last visit. My last maintenance was perfect.
by Bill Kay on 01/01/2026
Thank you for taking the time to let us know. We will definitely inform Frank on how you feel about him and look into how we can improve our processes and procedures in order to give you a much better experience on your next visit.
by 2023 NISSAN ROGUE SL Owner on 07/09/2025Verified Service
Made an appointment to have a recalled hose replaced and an oil change. Apparently the part was not in stock. There was absolutely no communication from the service manager as I waited 3 hours. Also this place charges 3% to use a credit card but they offer "convenient" financing for service items. What a joke. I'll never return here for service or a purchase.
by Bill Kay on 07/10/2025
Thank you for your feedback, and we're truly sorry for the frustration caused by the delay and lack of communication during your visit. That's not the experience we aim to provide. We're looking into what happened and taking steps to improve. We also understand your concerns about the credit card fee and appreciate your input, as an alternative, we do offer a $0 fee for using a debit card.
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 06/15/2026Verified Service
I had a 7 am appointment and they weren't done until 9:30 am! And it was just an oil change and tire rotation.
by Bill Kay on 06/16/2026
Thank you for your feedback. We sincerely apologize for the longer-than-expected wait during your recent visit. We understand that a 7:00 AM appointment for an oil change and tire rotation should not have taken until 9:30 AM, and we recognize how frustrating that must have been. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve our scheduling and service processes. Our goal is always to provide efficient, high-quality service while respecting our customers' time. We hope you'll give us another opportunity to deliver the experience you expect and deserve.
by 2022 NISSAN ALTIMA 2.5 S Owner on 04/22/2026Verified Service
Frank was very helpful and professional. Was happy the car was done in time for me to pick it up the same day.
by Bill Kay on 04/24/2026
Thank you for your feedback. We here at Bill Kay Nissan are glad to hear that Frank was helpful and professional and that your car was ready for same day pickup. We appreciate your support and look forward to assisting you again.
by Christopher C. on 04/13/2026Verified Shopper
Salesmen had great attitude and were welcoming. Sales manager had great insight and offered a great deal but unfortunately just out of my budget. Great overall experience and I wish a deal could've been made.
by Bill Kay on 04/15/2026
Thank you for your feedback! We're glad you had a great overall experience and that our team made you feel welcome and supported. We appreciate the opportunity and hope to work with you again when the right vehicle fits your budget.
by Kevin B. on 01/27/2026Verified Service
They cut us a key and then told us that we can use that key to drive the car over for the dealership. The key didn't turn the car on and I couldn't get a hold of a manager for over a week. I was finally able to get a full refund and no resolution.
by Bill Kay on 01/28/2026
Hello Kevin! We are truly sorry to hear that your experience with us was not a pleasant one. Let me assure you, that is not the norm. Please reach out to our Executive Manager John Anderson, he would be happy to help! johnanderson@billkaynissan.com
by 2023 INFINITI QX80 Owner on 12/25/2025Verified Service
Frank in service was very helpful & knowledgeable!
Thank you for all of your help Frank you made the process very easy.
by Bill Kay on 12/27/2025
Thank you for taking the time to share your experience! We here at Bill Kay Nissan are delighted to hear that Frank in service was so helpful and knowledgeable. We'll be sure to pass along your kind words to Frank. We're glad he made the process easy for you and look forward to assisting you again in the future!
by Deborah K. on 11/24/2025Verified Purchase
they helped me get into a car. wasnt the rouge but a nice car with low mileage. plus, my credit was challenged
by Bill Kay on 11/26/2025
Thank you Debrah for your kind words! We here at Bill Kay Nissan appreciate making you happy and taking care of you. Thanks again and enjoy your new ride!
by 2023 NISSAN MURANO PLATINUM Owner on 10/25/2025Verified Service
Considering I purchased the vehicle there, no real concerns were shown regarding the overall status of the vehicle. All they did was change the oil and that's it!
by Bill Kay on 10/27/2025
Thank you for sharing your feedback. We're glad you chose to service your vehicle with us, but we're sorry to hear that your visit didn't fully meet expectations. Our goal is always to provide a thorough inspection and peace of mind for every customer. We'd appreciate the opportunity to review your visit and make things right please reach out to our service team so we can ensure your next experience is a great one.
by Colette P. on 10/23/2025Verified Service
this turned out to be almost $1000 tune up. I do hope they are not taking advantage of senior citizens.
by Bill Kay on 10/27/2025
Thank you for sharing your feedback Colette. We're sorry to hear you have concerns about your recent visit that's never the experience we want for our customers. We take transparency and fairness very seriously and would appreciate the opportunity to review your service details together. Please reach out to our service manager, Art Avalos so we can make sure everything was handled properly and address any questions you may have.
by 2023 NISSAN ROGUE SV Owner on 07/16/2025Verified Service
Wonderful and friendly service on my Nissan Rogue. Everything was completed in timely manner. Thank you!
by Bill Kay on 07/16/2025
Thank you so much for the great review! We here at Bill Kay Nissan are glad to hear everything went smoothly with your Nissan Rogue and that you had a great experience with our team. We appreciate your support and look forward to seeing you next time!
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 06/28/2025Verified Service
Booked an appointment for the same morning. The service technician was prompt and courteous and the repair completed as promised.
by Bill Kay on 06/30/2025
Thank you for sharing your experience! We're glad to hear your appointment was handled promptly and that everything was completed as promised here at Bill Kay Nissan. We appreciate your trust in our team and look forward to assisting you again in the future!
by 2014 NISSAN SENTRA S/SV/SR/SL Owner on 06/26/2025Verified Service
incorrect mileage was entered for my vehicle I have 102,000 miles and Bill Kay Nissan entered 192, 000 miles. This is what infuriates me with this Dealership
by Bill Kay on 06/27/2025
We're very sorry to hear about the incorrect mileage entry and understand how frustrating that must be. This is certainly not the experience we aim to provide. We appreciate you bringing it to our attention, and we'd like the opportunity to correct the error. Please contact us directly so we can look into this further and ensure your vehicle's records are accurate. Your feedback is important, and we truly value your business.
by 2014 NISSAN SENTRA S/SV/SR/SL Owner on 05/23/2025Verified Service
full of scams and made up charges , service advisor tell lies and make up prices took my car in for repair picked it up with almost 500.00 bill 200.00 over the competitors cost and then a new problem the airbag light is aluminates Nd i was told to bring in at a cost of 208.00 to diagnose i said wasn't it just diagnosed?
by Bill Kay on 05/26/2025
Thank you for taking the time to share your experience. We're very sorry to hear that your recent visit did not meet your expectations. That's certainly not the level of transparency or service we aim to provide. We understand how frustrating it can be to face unexpected charges and unresolved issues. Our goal is always to ensure our pricing is fair and competitive, and that any repairs or diagnostics are clearly communicated ahead of time. We'd appreciate the opportunity to look into this further and see how we can make it right.
by 2016 NISSAN MURANO S/SL/SV/PLATINUM Owner on 12/09/2022Verified Service
Completed tire rotation without my permission. Suggested I needed some addition work done however did not provide print out of suggested work or pricing. The checkout girl was rude and never even looked up at me..I will not return..I will take my Nissan to Ford.
by Bill Kay on 12/12/2022
2016 Nissan Murano S/sl/sv/platinum Owner, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please if you would call me Donnie Jorman Owner Loyalty Manager 630 969 3200 Ext. 1221
by Djuanna H. on 06/12/2022Verified Service
I don't like they service had to send my car back more than once. And still have to send it back again. They not going a great job on fixing my car. I have to travel on the expressway and I don't feel safe in my car on the expressway. I could have died do to they still haven't fixed my car right.
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Service Information
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788 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Bill Kay Nissan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Bill Kay Nissan specializes in these makes, in addition to many others.
Chevrolet
Ford
Hyundai
Nissan
Toyota
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Kid's Playroom
Mobile Charging Station
About Us
- Certified Nissan Technicians
- Genuine Nissan Parts
- Body Shop
- Shuttle Service Available (within 10 miles)
-Rental Cars Available
What do verified customers think about Bill Kay Nissan in Downers Grove, IL?
Verified customers who visit Bill Kay Nissan in Downers Grove, IL rate this business 4.4 out of 5 stars, with 266 reviews. 788 customers favorited this location.
How can I contact Bill Kay Nissan in Downers Grove, IL?
To reach the sales team at Bill Kay Nissan in Downers Grove, IL, call (844) 831-3704. To reach the service department, call (630) 969-3200
How can I schedule a service appointment with Bill Kay Nissan in Downers Grove, IL?
What are the shop amenities offered by Bill Kay Nissan in Downers Grove, IL?
Bill Kay Nissan in Downers Grove, IL offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom and Mobile Charging Station.
Does Bill Kay Nissan in Downers Grove, IL have a service center?
Yes, Bill Kay Nissan in Downers Grove, IL does have a service center. You can contact the service department at (630) 969-3200.
