by 2024 GMC SIERRA K1500 DENALI Owner on 09/28/2026Verified Service
My only comment is not service related but on the hours service is open. Since service is not open on Saturday I had to take a day from work because I live an hour away and couldn't drop. It also took 3 hours to resolve the issue so not a lot of options other than hanging around the showroom.
by Emily on 09/28/2026
We appreciate you bringing the concern about our Saturday service hours to our attention. We'll share your feedback with our team as we continue to look for ways to make the service experience more convenient for our customers. Thank you for your business and for taking the time to let us know where we can improve.
by Ron C. on 08/20/2026Verified Service
Had excellent customer focused service manager. I also appreciated the choices in seating in the waiting rooms. The table and chairs can fit a family, team or a people on a laptop. There are individual chairs for everyone. Some had trays and many had no arms on them so they accommodate larger people.
by Bill Dodge Auto Group on 08/20/2026
Thank you for the 5-star review! We're so glad to hear you received excellent, customer-focused service and enjoyed our waiting area. We appreciate your thoughtful feedback and look forward to seeing you again!
by 2015 GMC ACADIA SLE Owner on 08/03/2026Verified Service
Service itself I assume was good quality. Wait time ridiculously long for just an oil change, 3 hours. I have had the same service at other dealerships never more than an hour and often 30 minutes. I would recommend for quality not for customer service(wait time).
by Bill Dodge Auto Group on 08/04/2026
Thank you for your feedback. We sincerely apologize for the longer-than-expected wait during your recent visit. While your vehicle was with us for approximately two hours for an oil change, tire rotation, and multi-point inspection, we understand that the expected timeframe was not clearly communicated at check-in, and we're sorry for that.
We've shared your feedback with our management team and will use it as a coaching opportunity to improve communication and better set expectations with our customers. We appreciate your recommendation of our service quality and hope to provide you with a smoother experience on your next visit.
by David T. on 07/26/2026Verified Purchase
Great experience as far as car buying, great sales rep, Dylan Creswell, can't say enough good about him as you probably saw in my review I sent yesterday. Even though I'm in upstate New York I actually believe the next time I'm in the market for a vehicle I'm going to be looking at Bill Dodge, especially if Dylan is still there.
by Emily on 07/27/2026
Thank you for the kind review! We're glad to hear our team was so helpful. We truly appreciate your recommendation and look forward to serving you again!
by 2025 CADILLAC OPTIQ LUXURY Owner on 07/17/2026Verified Service
Scheduling and reception were cordial and trouble free.
My car was immediately taken into the service area.
Since the car uploads any and all systems data into a digital file highlighting any flagged items of concern, I expected prompt and concise attention to detail.
I am looking forward to a pleasurable Cadillac relationship.
by Bill Dodge Auto Group on 07/17/2026
Thank you for the wonderful 5-star review! We're so glad your service visit was smooth from start to finish and that you appreciated our team's attention to detail. We look forward to building a long-lasting relationship with you and helping you enjoy every mile in your Cadillac. See you next time!
by 2018 GMC SIERRA K1500 SLE Owner on 07/15/2026Verified Service
The Bill Dodge Pre-owned Center in Westbrook, ME is top-notch for service, professionalism, and trustworthiness! I trust only them with my 2018 GMC Sierra! They let me know ahead of time if I am looking at costly services coming up, like tires or brakes! Matt Otis is my service advisor! Kudos to the team at the Pre-owned Center! I won't go anywhere else!
by Bill Dodge Auto Group on 07/16/2026
Thanks so much for your kind words and continued trust in our team! We're thrilled to hear Matt and the Pre-Owned Service Center team have consistently taken great care of you and your GMC Sierra. We truly appreciate your loyalty and look forward to keeping you on the road for many miles to come!
by 2023 GMC SIERRA K1500 DENALI Owner on 05/10/2026Verified Service
The actual process was very good, lots of communication between my service rep and me. But my collision avoidance system is still inoperative, but not enough of an issue to take more time to bring it back until there other reasons to bring it in. I the service folks are doing their best, but the technical complexity and vulnerability of these systems are challenging.
by Kristina on 05/11/2026
Thank you for the great review! We're glad to hear the communication and overall process went smoothly. We appreciate your understanding with the collision system, these technologies can definitely be complex. Whenever you're ready to have it looked at again, we'll be here to help. Thanks again!
by 2015 BUICK ENCORE Owner on 04/12/2026Verified Service
The work on my car was done satisfactorily and in less than the projected time. I would like to commend the service tech, Ashley, for going above and beyond to find ways to reduce the cost of the expensive service (Bill Dodge points, GM rewards, etc.) I appreciated her efforts and her friendly manner!
by Emily on 04/13/2026
Thank you for the kind review! We're glad to hear our team was so helpful. We truly appreciate your recommendation and look forward to serving you again!
by 2024 BUICK ENCORE GX PREFERRED Owner on 03/20/2026Verified Service
2.5 hours for an oil change, pushed a fuel induction service, claiming to "bring [my car] back to spec" that GMC doesn't suggest getting until much higher mileage and/or other issues occur. Didn't appreciate the uneccessary upselling and poor customer service. The entire process was a mess start to finish. Will not be returning.
by Kristina on 03/20/2026
We're very sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we strive to provide. Our Service Director did attempt to reach you by phone and email to discuss your visit, as we recognize we fell short in clearly communicating the expected wait time. We also respect your decision and appreciate you taking the time to share your feedback, which has been shared with our team as we continue to improve.
by 2014 CHEVROLET SILVERADO K1500 LT Owner on 03/10/2026Verified Service
Alivia was friendly, proficient and on top of things as soon as I arrived. She arranged a car to bring me home and pick me up which was very much appreciated.
And Jimmie did a wicked good job washing my truck!!
Boy, I must say my truck handled much, much better when work was done. (new sway bar installed)
by Emily on 03/11/2026
We're so glad to hear this! Thank you for your business and fantastic feedback. See you next time!
by 2021 GMC SIERRA K1500 AT4 Owner on 03/09/2026Verified Service
I liked the process of you sharing the original inspection video with the technician narrating.
(I was surprised that he didn't go on GM Global to look at the truck history before he got under it)
I would have liked better communication (in any fashion) with updates on schedule.
The work on the truck was well done.
by Kristina on 03/10/2026
Thank you for taking the time to share your feedback! We're glad to hear that you appreciated the inspection video and the technician's walkthrough, and that you were happy with the work completed on your truck. We also appreciate your comments about communication and will certainly share that feedback with our team so we can continue improving how we provide updates during the service process. Thanks again for choosing Bill Dodge GMC, and we hope to see you again!
by 2015 GMC ACADIA DENALI Owner on 02/01/2026Verified Service
The service personnel were very professional. The ONLY thing that I was basically insulted by was the so called military discount. They say it's10% but only to $750.00. When we serve we give every American a blank check for our service. It's just disappointing that those of us who serve others unconditionally are only worth $75.00 to the Bill Dodge family.
by Kristina on 02/02/2026
Thank you for the 5-star review and for recognizing our service team's professionalism. We're truly sorry for the disappointment you felt regarding the military discount. We deeply respect and appreciate your service, and we understand how the cap on the discount could feel frustrating. Your feedback has been shared with our management team, as it's important to us to understand how our policies are received. Thank you again for your service and for choosing the Bill Dodge GMC family.
by 2016 GMC TERRAIN SLT Owner on 01/10/2026Verified Service
I liked that the issue was taken care of a leaking fuel injector that was new and recently installed. what I did not like is I noticed in back floor board that a part was not installed instead was place in rear seat floor board.
I plan to call to see why this was not put back on and was placed in the back seat
by Emily on 01/12/2026
Good morning, we are so sorry to hear about this. Ashley will be reaching out to you this morning to get that taken care of. Thank you for letting us know.
by Tony A. on 01/06/2026Verified Purchase
I like the interaction between my salesman and I, plus the sales manager was very polite and professional; however we've a terrible customer service experience with the finance manager. Very rude, nasty attitude and low class behavior. I hope they take note and retrain this person.
by Emily on 01/06/2026
Thank you for taking the time to share your experience. We're glad to hear you had positive interactions with your salesperson and sales manager, but we're truly sorry to learn about your experience with our finance department. This is not the level of service we strive to provide, and your feedback will be taken seriously and shared with our leadership team. We appreciate you bringing this to our attention and the opportunity to improve.
by 2019 JEEP CHEROKEE LIMITED Owner on 11/23/2025Verified Service
The guy in the shop was nice after calling 100
Times over the course of weeks (actually months to hear back) to get answers and scheduling
The detail that took all day was mid at best (dried soap on doors, pine needles still
In my backseat everywhere, etc)
Sorry I never complain but this is real
by Emily on 11/24/2025
Thank you for sharing these concerns, we're glad you did. We are passing this along to our management team as this is not the kind of service we strive for. Please accept our apology on this and we hope we get the chance again to prove to you that we can be better!
by 2024 CADILLAC LYRIQ LUX Owner on 10/26/2026Verified Service
Pleasant and polite.
Always a seamless experience, whether it's getting tires rotated or software updates.
by 2022 GMC TERRAIN SLT Owner on 10/26/2026Verified Service
It was fast and easy to schedule an appointment. I was very pleased that it didn't take very long for the service. Great experience all around!
by Bill Dodge Auto Group on 10/26/2026
Thank you so much for your kind words! We're thrilled to hear that scheduling was easy and our team provided prompt, efficient service. We truly appreciate your feedback and look forward to assisting you again!
by 2019 GMC SIERRA K1500 SLE Owner on 10/18/2026Verified Service
To make the appointment was very easy and was within a very reasonable time. The actual appointment went on time and I was very satisfied with all aspects of my visit. Thank you !!
by Bill Dodge Auto Group on 10/19/2026
Thank you so much for your 5-star review! We're happy to hear that scheduling was easy and your service visit went smoothly from start to finish. We truly appreciate your kind words and thank you for choosing our Bill Dodge team!
by 2023 GMC ACADIA AT4 Owner on 10/03/2026Verified Service
I'm new to GMC and Bill Dodge. So far, a much better experience than with Toyota and their local dealership!
by Emily on 10/05/2026
Thank you for the fantastic review! We appreciate your recommendation and look forward to seeing you again!
by Andrea L. on 10/03/2026Verified Service
Great service, very knowledgeable but the price for what they did was a little ridiculous considering one thing was under warranty
by Bill Dodge Auto Group on 10/05/2026
Thank you for your feedback! We're glad to hear you received great, knowledgeable service from our team. We've shared your concerns regarding the pricing with our management team so they can look into the situation further. We appreciate you choosing Bill Dodge GMC and are always here to help whenever you need us!
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Service Information
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15,165 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Bill Dodge Auto Group specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Bill Dodge Auto Group specializes in these makes, in addition to many others.
Buick
Cadillac
Chevrolet
GMC
Kia
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
Family owned and customer driven, the Bill Dodge Auto Group's mission is to provide a truly exceptional and personalized experience to every customer. We begin with a vast selection of automotive products and services, then promise to consistently bu...
What do verified customers think about Bill Dodge Auto Group in Westbrook, ME?
Verified customers who visit Bill Dodge Auto Group in Westbrook, ME rate this business 4.6 out of 5 stars, with 1,072 reviews. 15,165 customers favorited this location.
How can I contact Bill Dodge Auto Group in Westbrook, ME?
To reach the sales team at Bill Dodge Auto Group in Westbrook, ME, call (207) 716-5445. To reach the service department, call (207) 854-3200
How can I schedule a service appointment with Bill Dodge Auto Group in Westbrook, ME?
