by 2013 CHEVROLET CRUZE LT Owner on 04/25/2026Verified Service
The work was done efficiently and the service manager kept me informed about what was done and the extras that needed to be done. He also informed me about the urgency of the additions to the work order. Everyone was very courteous and professional - and treated me with respect, not like a ditzy female as i have been treated elsewhere.
by Bill Black Chevrolet Cadillac on 04/26/2026
We're glad to hear our team treated you with respect and professionalism at Bill Black Chevrolet. Thank you for your feedback and your business! Safe travels in your 2013 Chevrolet Cruze!
by 2021 CADILLAC XT5 LUXURY Owner on 04/05/2026Verified Service
During my recent experience with Bill Black Chevrolet Cadillac, I was notified quickly of how much time I would be waiting and how much the services cost before starting the required services. I like that I'm not surprised with the service bill at the end when I'm getting ready to leave.
by Bill Black Chevrolet Cadillac on 04/06/2026
We are happy you appreciated the transparent and prompt communication from our team during your visit at Bill Black Chevrolet. We'll be sure to pass along the message and we hope to see you back! Safe travels in your 2021 CADILLAC XT5 LUXURY!
by 2011 CADILLAC DTS LUXURY COLLECTION Owner on 03/02/2026Verified Service
The service received like always was excellent. Billy O'Conner always takes great care of me and makes sure my car is ready when promised.
I have been a customer of Black Cadilac since the mid-eighties and have always been satisfied with your customer service. I have trust and confidence that my best interest is always considered in the work performed on my vehicle.
Thank you for being there. Barry Allen
by Bill Black Chevrolet Cadillac on 03/03/2026
Barry, we are humbled by your loyal business and support! Billy will be grateful to hear your kind words. See you next time at Bill Black Chevrolet. Safe travels in your 2011 CADILLAC DTS LUXURY COLLECTION!
by Kevin B. on 10/06/2025Verified Service
Our equinox was clearly not running right. The dealership in Asheboro on two different occasions told us there was nothing wrong with the car. So we took it to Bill Black. They carefully diagnosed it and fixed what was quite a serious problem. They did it in a timely and respectful fashion. Nobody wants to do warranty work, but these people did the right thing.
by Bill Black Chevrolet Cadillac on 10/07/2025
Kevin, thank you for sharing your fantastic feedback with us! We are pleased to hear our service team got your Equinox seamlessly running again. If we can assist you again, please don't hesitate to contact us at Bill Black Chevrolet. Safe travels!
by 2023 CHEVROLET COLORADO Z71 Owner on 10/04/2025Verified Service
Friendly, knowledgeable service advisor who found out I had an open recall that I did not know about and performed as well as the oil change and tire rotation that I had come in for that day. Truck was returned to me as clean as it was when it came in to be serviced. Not my first service at this dealership.
by Bill Black Chevrolet Cadillac on 10/06/2025
Thank you for sharing your review! It means a lot to hear you've had great experiences with our team and we look forward to welcoming you back to Bill Black Chevrolet next time. Safe travels in your 2023 CHEVROLET COLORADO!
by 2011 CADILLAC DTS LUXURY COLLECTION Owner on 09/25/2025Verified Service
I work with Billy O'Conner and have the upmost confidence that he always has my best interest at hand. He is very prompt in getting my car serviced and to this date, I can remember having to return for something that wasn't correctly repaired.
Black Cadillac is fortunate to have Billy O'Conner as an employee.
by Bill Black Chevrolet Cadillac on 09/26/2025
Thank you for sharing your experience with Billy and our team! We truly value your business and look forward to serving you at Bill Black Chevrolet for many years to come. Safe travels!
by 2021 CADILLAC ESCALADE SPORT PLATINUM Owner on 08/30/2025Verified Service
Had an issue with my driver's seat that I felt like should have been covered under warranty and they had zero interest in helping me get GM to pay for the repair. Only after arguing with them did they finally agree to supposedly make a request to GM and it has been weeks with ZERO follow-up.
by Bill Black Chevrolet Cadillac on 09/08/2025
I cannot find any information about your visit with us with the information provided. I would like to look further into your comments, but without more information, I cannot. If you would like to discuss your visit in more detail, I can be reached at the following.
Tim McGee
Service Manager
Bill Black Chevrolet Cadillac
336-387-3642
by 2012 CADILLAC SRX LUXURY COLLECTION Owner on 08/29/2025Verified Service
Worked w/collision dept.
Excellent report, all employees were extremely knowledgeable, very personable, had customers needs focused, excellent workmanship.
Thankful have credibility still exists w/firm that offers one on one commitment w/honorable longevity in our community
by Bill Black Chevrolet Cadillac on 09/01/2025
Thank you for sharing your kind words about our team and their professionalism with your business at Bill Black Chevrolet! Safe travels in your 2012 CADILLAC SRX!
by 2019 CADILLAC XT5 LUXURY Owner on 08/23/2025Verified Service
My appointment was at 10:00. There was a mixup in service and my car did not start to get service until 1:00. Then there was another problem with the service person. It was after 4: 00 before I finally got to leave. I was left setting in the waiting area the entire time.
by Bill Black Chevrolet Cadillac on 08/25/2025
I apologize for the inconvenience you experienced during your service appointment. It's disappointing to hear about the delays and mix-ups, as we strive for efficient and timely service. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Tim McGee - Service Manager - 336-387-3642
by 2007 CHEVROLET SILVERADO K2500HD Owner on 07/31/2025Verified Service
They dont listen to the customer when you tell them something is wrong with your vehicle. They tell you we will have to see and let you know. Also knowing it was there fault that something was left off of the vehicle and they still going to charge you for it and not admit to there mistake.
by Bill Black Chevrolet Cadillac on 08/06/2025
Hello - I'm sorry to hear that we didn't leave you with a better impression. We never intend to dismiss customer concerns, but do rely on the expertise of our mechanics to ensure we're accurately diagnosing and fixing issues. Your feedback is appreciated and I encourage you to contact me directly if there are any outstanding questions or concerns you'd like to discuss. Respectfully, Tim McGee - Service Manager - 336-387-3642
by 2022 CHEVROLET SILVERADO K1500 RST Owner on 07/31/2025Verified Service
They have the best organized service center that I've had to use. They were always in communication with me during the entire service experience. It was a very smooth process from beginning to end.
My wife and I take both of our vehicles to Bill Black.
by Bill Black Chevrolet Cadillac on 08/06/2025
Thank you for your confidence in Bill Black Chevrolet and our organized team! We are so pleased to have your and your lady's loyal support!
by 2019 CADILLAC XTS Owner on 07/28/2025Verified Service
Service personnel was polite, knowledgeable and listened to what I was saying in regard to my car. I waited in a well appointed waiting area where someone and by several times to see if anyone needed anything. This experience was what customer service should be like.
by Bill Black Chevrolet Cadillac on 08/06/2025
We're pleased to hear you enjoyed the experience from start to finish! Thank you for choosing Bill Black Chevrolet. We hope to serve you again in the future. Take care!
by 2018 FREIGHTLINER B2 BUS Owner on 07/21/2025Verified Service
What I didn't like was the 12V power supply as was not fixed yet I was charged to fix it. The vehicle is a 40' school bus but so to bring it back is a hassle. Since it is parked only a few miles away from your shop, could not the technician meet me at the bus and bring a new fuse (hopefully that is all it needs). Let me know if you can do this. Thanks. Steve
by Bill Black Chevrolet Cadillac on 08/06/2025
Unfortunately, we cannot send techs off-premises for insurance reasons. I'm having trouble finding any information in our system about your visit due to a lack of information in the review. If you would like to discuss your visit in more detail, please feel free to reach out to me or the service advisor who helped you.
Tim McGee
Service Manager
Bill Black Chevrolet Cadillac
336-387-3642
by 2021 CHEVROLET BLAZER RS Owner on 07/10/2025Verified Service
They worked with GM engineers to troubleshoot and correct problems related to multiple failing driver's side mirrors. Determined that there was a leak around sunroof that caused corrosion and shorting of wiring to drivers side door. Sealed leak and replaced corroded wiring.. working great still after several huge rain storms.
by Bill Black Chevrolet Cadillac on 08/06/2025
Thank you for sharing your experience with us! We're so glad the team was able to identify the problem and fix it for good. We hope to welcome you back to Bill Black Chevrolet in the future. Safe travels ahead!
by 2020 CADILLAC XT5 LUXURY Owner on 06/06/2025Verified Service
Will at the service desk was excellent. Communicated what was being done and what could be done in a few months. When I passed an employee they smiled and said good morning. It makes me feel welcome.
Your bathrooms need updating and/or repair. Glad you replaced the furniture in the waiting area.
I did want to take a glance at the new XT5. None on the floor and as I walked around no sales person ever approached me.
by 2025 CHEVROLET MALIBU LT Owner on 05/24/2025Verified Service
The people who work there are nice and. Respectful and I didn't have to wait a very long time and that was great!!!.....,.....:-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-)......!!!!
by 2020 CHEVROLET SILVERADO K2500 CUSTOM Owner on 05/18/2026Verified Service
Great service team for recent visit. Great customer service by all team members in the building, as well as I also utilized the shuttle to my office.
by Bill Black Chevrolet Cadillac on 05/18/2026
We appreciate your feedback! It's great to hear you had a positive experience with our service team. We are thrilled to hear you received excellent customer service from our team and found our shuttle service helpful! See you next time at Bill Black Chevrolet! Safe travels in the 2020 Chevrolet Silverado!
by 2015 CHEVROLET IMPALA LT Owner on 05/14/2026Verified Service
Everything was fine. Natalie in the office was great and kept me informed about the progress of the work on the car.
by Bill Black Chevrolet Cadillac on 05/14/2026
Thank you for sharing your feedback on Natalie and our team! We appreciate your business and hope to see you again at Bill Black Chevrolet. Safe travels in your 2015 CHEVROLET IMPALA LT!
by 2020 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 05/08/2026Verified Service
Bill Black body works completed my body work well! Everything looks well. Thanks for working well. They did not take more than two weeks either.
by Bill Black Chevrolet Cadillac on 05/08/2026
Thank you for choosing Bill Black Chevrolet! We're so happy to hear that our team completed the body work quickly and to your satisfaction. Safe travels in your 2020 TOYOTA RAV4 XLE/XLE PREMIUM!
by Fuller M. on 05/02/2026Verified Service
Excellent service and knowledge to diagnose mechanical issues correctly and with confidence to complete the work.
by Bill Black Chevrolet Cadillac on 05/03/2026
Fuller, we're pleased to hear our knowledgeable team made your experience enjoyable! Thank you for choosing Bill Black Chevrolet, and see you next time!
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Service Information
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8,184 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Bill Black Chevrolet Cadillac specializes in these services, in addition to many others.
Oil Change
Safety Inspection
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Bill Black Chevrolet Cadillac specializes in these makes, in addition to many others.
What do verified customers think about Bill Black Chevrolet Cadillac in Greensboro, NC?
Verified customers who visit Bill Black Chevrolet Cadillac in Greensboro, NC rate this business 4.8 out of 5 stars, with 1,018 reviews. 8,184 customers favorited this location.
How can I contact Bill Black Chevrolet Cadillac in Greensboro, NC?
To reach the sales team at Bill Black Chevrolet Cadillac in Greensboro, NC, call (336) 387-3520. To reach the service department, call (336) 275-9641
How can I schedule a service appointment with Bill Black Chevrolet Cadillac in Greensboro, NC?
