by Dionnegoodridge@gmail C. on 08/19/2025Verified Service
Supervisor left for the day and did not show the Service Rep how to apply discount. They did not top off my Wiper fluid and I felt like they over charge me when they found 3 things that needed to be fix while they were doing the service on my vehicle.
by Bical Auto Mall on 08/20/2025
Thank you for sharing your experience, Dionne. We understand that it can be frustrating when expectations are not met, especially regarding service details and charges. At Bical Auto Mall, we strive to ensure our customers feel informed and satisfied with the service received. We appreciate your feedback about the discount application and the service provided. If you'd like to discuss your experience further, please feel free to contact us directly. Your satisfaction is important to us, and we are here to help.
Best,
The Bical Auto Mall Team
by 2023 CHEVROLET BOLT EUV LT Owner on 07/20/2025Verified Service
The dealership does not have enough EV technicians, take up to a week to even look at your EV. Once they do, they are bad at diagnostics and bad at fixing. My car was given back to me with the same issue I had when I dropped it off. I was offered to leave it again and let them try to diagnose/fix it. Since they reassured me that the car was safe to drive, and I needed it back, I declined.
by Bical Auto Mall on 07/21/2025
Thank you for sharing your experience with us. We understand your concerns regarding the service for your EV and the challenges you've faced with diagnostics and repairs. Your feedback is valuable, and we appreciate you bringing this to our attention. We take our customers' concerns seriously and strive to improve our services. If you would like to discuss this further, please feel free to reach out to Bical Auto Mall directly. We are here to assist you.
Best,
The Bical Auto Mall Team
by 2024 CHEVROLET TRAILBLAZER ACTIV Owner on 07/15/2025Verified Service
I didn't like the fact I was charged so much between the oil change. The alignment. Filter change then another over $230 to just vacuum my hvac. Spending close to $700. Minus the hvac clean. Too ridiculous. Overall service was well. But way too over priced.
by Bical Auto Mall on 07/15/2025
Thank you for sharing your experience with us. We understand your concerns regarding the pricing of the services you received, especially for the oil change and other maintenance for your vehicle. We appreciate your feedback and are committed to ensuring our pricing reflects the quality of service we provide at Bical Auto Mall. If you'd like to discuss your experience further or have any questions, please don't hesitate to reach out to us directly. Thank you for your overall positive remarks about our service!
Best,
The Bical Auto Mall Team
by 2021 CHEVROLET EQUINOX LT Owner on 07/13/2025Verified Service
I had a Awful first time visit experience with this Dealership from beginning to end of my service. They were very unprofessional, disrespectful , unorganized & did not care or had any concern regarding my emergency situation with the vehicle, literally gave me the run arounds to repair my vehicle .
by Bical Auto Mall on 07/13/2025
Thank you for sharing your experience with us. We understand that your visit to Bical Auto Mall did not meet your expectations, and we appreciate your feedback. Your concerns regarding unprofessionalism and organization are taken seriously. We always strive for a high standard of service, and your comments will help us improve. We encourage you to reach out directly so we can discuss your situation further. Thank you for your understanding.
Best,
The Bical Auto Mall Team
by 2019 CHEVROLET TRAX 1LT Owner on 06/17/2025Verified Service
That you're unable to speak to the mechanic that service your car to find out exactly what was done and the rate that I paid my car wasn't there for two hours for the price I paid for the mechanic fee. I feel that my services was one hour and a half not two hours.
by Bical Auto Mall on 06/18/2025
Thank you for sharing your experience with us. We understand your concerns regarding the service duration and the mechanic fee related to your vehicle. At Bical Auto Mall, we strive for transparency and appreciate your feedback. If you would like to discuss this further or have any questions about your service, please don't hesitate to reach out to us directly.
Best,
The Bical Auto Mall Team
by 2014 CHEVROLET CRUZE LT Owner on 05/01/2025Verified Service
Frankly, the main reason I keep buying GM cars is because of the excellence of this service department. David Ramoutar has been my service advisor for many (25?) years, and I know I can count on prompt and trustworthy service whenever I bring my car in.
by Bical Auto Mall on 05/01/2025
Thank you so much for your wonderful review! We at Bical Auto Mall truly appreciate your loyalty over the years, and we're thrilled to hear about your positive experiences with David and our service department. Your trust in us means everything, and we look forward to continuing to serve you and your GM vehicles. Please visit us again soon!
Best,
The Bical Auto Mall Team
by 2013 CADILLAC ATS LUXURY Owner on 03/28/2025Verified Service
The check engine light was diagnosed. I come back two days later to pick up the car. Did not make it out the parking lot and the check engine light came back on. The car was kept one whole month. The car ran better when I brought it in then it is now. I will never have you service my car again. And I was billed over four thousand dollars for bad service.
by Bical Auto Mall on 03/31/2025
Thank you for sharing your experience. We understand your frustration regarding the check engine light issue and the unexpected billing. It's concerning to hear that your vehicle's performance has deteriorated. We value your feedback and want to ensure we address your concerns properly. Please feel free to contact us directly at Bical Auto Mall so we can assist you further and work towards a resolution.
Best,
The Bical Auto Mall Team
by 2022 CHEVROLET TRAX 1LT Owner on 03/27/2025Verified Service
The service representatives were friendly and welcoming. David kept me informed on the status of my vehicle. However, parts were not available, I had to be without my car for several days and make multiple trips to the dealership. Overall it was a good service experience.
by Bical Auto Mall on 03/28/2025
Thank you for sharing your experience with us. We're glad to hear that our team was friendly and that David kept you informed about your vehicle's status. We understand that inconvenience from part availability caused delays, and we appreciate your patience during this process. Your feedback is invaluable to us, and we continuously strive to enhance our service at Bical Auto Mall. If you have any further concerns, please feel free to reach out. We look forward to serving you again!
Best,
The Bical Auto Mall Team
by Dannycolon5803280@gmail C. on 03/15/2025Verified Service
Got my truck back with the same noise I went in there with .now they want to charge me 1125 just to break down my engine to see what the clicking sound is coming from then when they find the problem charge me extra to fix said problem...I just spend 1400 last week to get it fixed
by Bical Auto Mall on 03/17/2025
Thank you for sharing your experience with us, and we appreciate your feedback regarding the issues with your truck. We understand how frustrating it can be to deal with recurring problems, especially after having already invested in repairs. We encourage you to reach out directly to Bical Auto Mall so we can discuss your concerns further and explore potential solutions together. Your satisfaction is important to us, and we want to ensure that we address any issues effectively.
Best,
The Bical Auto Mall Team
by Doris A. on 03/08/2025Verified Service
the car service was really bad the charge me 999 dollars for a battery and then they wanted 7000 dollars to fix my sunroof when i said no they said i can come and pick my car up when i dad my car was really really dirty and i did not bring it in that way they even left my sunroof wide open and broke i would not ever brin my car back there and if anybody ask me i would find a nother place they are really bad!!!!!!!!!
by Bical Auto Mall on 03/10/2025
Thank you for sharing your experience, Doris. Your feedback is valuable, and we would like to address this matter further. Please reach out to us directly so we can discuss this further and ensure that we uphold our standards moving forward. Thank you again for your input.
Best,
The Bical Auto Mall Team
by 2022 BUICK ENCORE PREFERRED Owner on 01/31/2025Verified Service
Ernie at the auto service department was super helpful. He was both efficient and friendly. I had a good experience. I'm glad I scheduled with Bical. The people who work there a really nice. They resolved the issue with my car expeditiously and I appreciate that. I recommend their service!
by Bical Auto Mall on 01/31/2025
Thank you for sharing your positive experience with Bical Auto Mall! We're thrilled to hear that our service department was able to assist you efficiently and with a friendly touch. Your recommendation means a lot to us! We look forward to serving you again in the future. Safe travels!
Best,
The Bical Auto Mall Team
by 2023 CHEVROLET TRAVERSE HIGH COUNTRY Owner on 01/18/2025Verified Service
The staff is so courteous and helpful. He explained clearly what i can expect. While he said.one hour to finish safety emissions test. But surprisingly it was done in 35 min. What a quick service. All other staff are very accommodating even in the sales.showroom. I roamed around checking 2025 models.
by Bical Auto Mall on 01/18/2025
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Bical Auto Mall. It's great to know that our staff was courteous and helpful, and that you were pleasantly surprised by the quick service during your safety emissions test. We appreciate your interest in our 2025 models as well! We hope to see you again soon.
Best,
The Bical Auto Mall Team
by 2020 CHEVROLET BLAZER RS Owner on 01/10/2025Verified Service
Worse experience ever held my car for two weeks without even looking at it then calls to say it would be 1000 to even diagnose it. I would bever go back to this dealership they don't even offer loaner cars it has turned me away from buying a chevy ever again .
by Bical Auto Mall on 01/13/2025
Thank you for sharing your experience with us. We understand your frustration regarding the delays and the diagnostic fees. At Bical Auto Mall, we strive to provide transparent and efficient service, and your experience does not reflect our standards. If you're open to discussing this further, please feel free to reach out to us directly. We hope to have the opportunity to regain your trust.
Best,
The Bical Auto Mall Team
by 2023 CHEVROLET TAHOE K1500 RST Owner on 11/03/2024Verified Service
Bical still hasn't fixed the rear liftgate kick feature. I took my truck there 3 times to repair the issue and the issue still isn't fix. The service advisor says that the mechanics can't find the problem. As soon as I pick up the truck from Bical the issue happens. The only reason I take my truck to Bical is because it's about 5 miles from my house, but next time I'm going to take it to New Jersey to the dealer I bought it from.
by Bical Auto Mall on 11/05/2024
Thank you for sharing your experience with us. We understand your frustration regarding the rear liftgate kick feature on your Chevrolet Tahoe, especially after multiple visits to Bical Auto Mall. We appreciate your feedback and want to assure you that we aim to resolve any issues. If you would be willing, we encourage you to contact us directly so we can work towards a solution and get this matter addressed properly. Thank you for choosing Bical Auto Mall, and we hope to improve your experience in the future.
Best,
The Bical Auto Mall Team
by Andy P. on 10/15/2024Verified Service
This is the third time I've brought the vehicle in for service and the repaired wasn't made. I was told that they are unable to replicate the squeaking sound which are heard upon acceleration and breaking although I provided multiple recordings of the sound.
by Bical Auto Mall on 10/17/2024
Thank you for sharing your experience with us. We understand your frustration regarding the ongoing issue with your vehicle. At Bical Auto Mall, we value your feedback and would like to get to the bottom of this for you. Please consider reaching out to us directly so we can work towards a solution together.
Best,
The Bical Auto Mall Team
by 2022 CHEVROLET TRAX 1LT Owner on 10/04/2024Verified Service
I was not pleased with my visit. The agent was not clear or better to say helpful.
It is very unsettling coming for a service not knowing if it will be cover by warranty for a new car and the. Have to wait if it is covered or not after the diagnosis is done and then having to pay almost $500 only for diagnosis.
by Bical Auto Mall on 10/07/2024
Thank you for sharing your concerns with us. We understand how unsettling it can be to come in for service without clear information about your warranty coverage, especially for a new car. Your feedback is important, and we appreciate you taking the time to express your experience. Please contact us at your earliest convenience so we can discuss your experience in more detail and work towards a positive resolution.
Best,
The Bical Auto Mall Team
by Mkirb133@gmail C. on 09/21/2025Verified Purchase
I had a great experience at this dealership. Special shout out to Rose who made the buying process seamless and a pleasure to deal with. Will definitely recommend to my friends and family.
by Bical Auto Mall on 09/22/2025
Thank you for your kind words! We're thrilled to hear about your great experience at Bical Auto Mall and that Rose was able to make the buying process seamless for you. We appreciate your recommendation and look forward to assisting your friends and family. Come back and see us anytime!
Best,
The Bical Auto Mall Team
by Ronfletch49@gmail C. on 09/07/2025Verified Service
My service experience was very pleasant. Your service manager was very knowledgeable,caring and friendly.
by Bical Auto Mall on 09/08/2025
Thank you for your kind words, Ron! We're thrilled to hear that your service experience at Bical Auto Mall was pleasant and that our service manager made a positive impact. We strive to provide knowledgeable and caring service to all our customers. We appreciate your feedback and look forward to serving you again in the future!
Best,
The Bical Auto Mall Team
by 2022 GMC YUKON/DENALI Owner on 09/04/2025Verified Service
Went in for recall work. Truck was finished but they took about an extra 30 to 40 min figuring out the paper work. Wish they would have let me go sooner. But other then that it wasnt a bad experience
by Bical Auto Mall on 09/05/2025
Thank you for sharing your experience with us. We appreciate your feedback regarding the extra time spent on paperwork during your visit for your recall work. While we're glad to hear that your overall experience was good, we understand the importance of timeliness. If you have any further concerns or suggestions, please feel free to reach out to us at Bical Auto Mall. We look forward to assisting you again!
Best,
The Bical Auto Mall Team
by 2011 CADILLAC CTS LUXURY COLLECTION Owner on 09/01/2025Verified Service
They kept me there all day and They were not able to diagnose or correct the issue but still charged me almost $300. I will not go there again
by Bical Auto Mall on 09/02/2025
Thank you for your feedback. We understand that your experience regarding the diagnostic service left you feeling frustrated, especially after a long wait without a resolution. At Bical Auto Mall, we strive to provide accurate assessments and quality service. We appreciate your input and encourage you to reach out directly so we can address your concerns further. Thank you for your time.
Best,
The Bical Auto Mall Team
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7,372 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Bical Auto Mall specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Bical Auto Mall specializes in these makes, in addition to many others.
What do verified customers think about Bical Auto Mall in Brooklyn, NY? Verified customers who visit Bical Auto Mall in Brooklyn, NY rate this business 4.3 out of 5 stars, with 846 reviews. 7,372 customers favorited this location.How can I contact Bical Auto Mall in Brooklyn, NY? To reach the sales team at Bical Auto Mall in Brooklyn, NY, call (833) 321-5502. To reach the service department, call (718) 568-7374How can I schedule a service appointment with Bical Auto Mall in Brooklyn, NY? You can schedule a service appointment at Bical Auto Mall in Brooklyn, NY through CARFAX.Does Bical Auto Mall in Brooklyn, NY have a service center? Yes, Bical Auto Mall in Brooklyn, NY does have a service center. You can contact the service department at (718) 568-7374.
