by 2018 FORD EXPLORER XLT Owner on 02/28/2026Verified Service
Had a recall on my 2018 Explorer, I called and talked with Joseph he asked if I could bring it in and leave with him a couple of days. I brought it in later that day they performed an inspection on several different things and found more issues. Joseph brought them to my attention however I was unable to get the items corrected. My vehicle was ready the next day. Speedy and professional service.
by Baytown Ford on 03/02/2026
Thank you so much for your kind words! We are so glad to hear that Joseph was able to provide speedy and professional service during your recall appointment.
by 2018 FORD EXPLORER XLT Owner on 01/28/2026Verified Service
Disappointed that my cross air freshener that was hanging on my mirror was damaged and nothing was said about it. Disappointed that vehicle was not backed in like it was when it was picked up. Disappointed that no commitments made about the coupon for the oil change was never addressed. This is strike 1.
by Baytown Ford on 01/29/2026
Hi, we apologize for the disappointment you've experienced. This is not the service we aim to provide for our customers. Please contact us directly at281-839-3301, and we will work to make things right for you.
by Dennis W. on 11/30/2025Verified Shopper
They where very rude and they are crazy on there numbers on trading in a vehicle they want to give wholesale and tell you that you can't find another vehicle like they have anywhere close so I bought one about 100 miles from them for 6,500 less than there's stay away from them if you don't want to get ripped off
by Baytown Ford on 12/03/2025
Thank you for your feedback. We're sorry to hear you didn't feel supported during your visit. You should always receive respectful communication and transparent trade-in information, and we regret that your experience didn't reflect that. If you'd like to discuss your visit further or give us another opportunity to assist you at(281-839-3300), we're here to help.We hope you have a Happy Holiday.
by 2018 FORD EXPEDITION XLT Owner on 10/15/2025Verified Service
Walking in was greeted and asked nicely what brings me in I had no appointment an asked what I needed told AAron if he can squeeze me in that day for a recall on my vehicle long story short he said yes it was done and I was out within 3 hours keep in mind AAron said it was an all day thing but no problem out in 3 hours.
by Baytown Ford on 10/16/2025
Thank you for choosing us for your vehicle needs! We are so glad to hear that Aaron was able to accommodate you and get your recall taken care of in just 3 hours. Our team works hard to provide efficient and excellent service to all of our customers. We look forward to seeing you again in the future!
by Raymond D. on 05/09/2025Verified Shopper
Called in the day before to check on a truck. I discussed with a rep that I was driving 4 hours away, and made an appointment for the next day to possibly buy that truck. I showed up on time, and was told that the truck was sold the evening before. So I literally drove 4 hours for nothing. Not a good way to try and earn business.
by Baytown Ford on 05/12/2025
Raymond, we regret to hear that you had this experience with us. Here at Baytown Ford, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (855) 760-2180 to discuss ways we can better serve you in the future.
by 2023 FORD F150 SUPERCREW Owner on 03/19/2026Verified Service
Service advisor kept me up to date while my vehicle was being worked on. While I was waiting, the tech working on my vehicle sent me a video showing me what he was doing and what he was inspecting on my truck. Outstanding service!
by Baytown Ford on 03/23/2026
Thank you for your positive review! We are so glad to hear that our team provided you with outstanding service.
by 2023 FORD F150 SUPERCREW Owner on 02/28/2026Verified Service
Julie Nelson, Service Advisor, explained everything to me before the service and kept me up to date while I waited in the waiting area. Got my F-150 back in a timely manor and I was soon on my way. Love this dealership!
by Baytown Ford on 03/02/2026
Thank you so much for your kind words! We're thrilled to hear that your experience at our dealership was top notch.
by 2020 FORD F250 SUPER DUTY Owner on 02/21/2026Verified Service
Friendly service personnel.
Very detailed inspection of my truck, so I can plan on work that needs to be done.
by Baytown Ford on 02/24/2026
Thank you for your kind words! We're dedicated to giving you the best service and helping you plan for any necessary maintenance on your truck. We appreciate your business and look forward to working with you again in the future!
by Pau T. on 01/22/2026Verified Purchase
She very good sale person Emily
Take care customer good
Baytown ford vey ezy to work on
I am very happy
by Baytown Ford on 01/23/2026
Thank you for your kind words about Emily and our Ford dealership! We take pride in providing excellent customer service and creating a seamless car buying experience. We are thrilled that you are happy with your purchase.
by Martin S. on 01/10/2026Verified Service
Baytown Ford has always been quick and efficient for maintenance, both routine and unscheduled. Highly recommended!
by Baytown Ford on 01/12/2026
Thank you for choosing Baytown Ford! We are thrilled to provide top-notch maintenance services that are both quick and efficient. Your recommendation means the world to us!
by Anthony C. on 11/25/2025Verified Service
Baytown Ford's Service department ALWAYS treats me and my vehicle witht he utmost respect and priority. They are the only Fird Servuce department my vehicles have ever and will continue to go to.
by Baytown Ford on 12/01/2025
Thank you for the glowing review! Our team at Baytown Ford's Service department takes great pride in providing the best experience for our customers and their vehicles. Happy Holidays!
by 2024 FORD F150 XLT Owner on 10/10/2025Verified Service
My service representative was very professional and extremely helpful. Denise in the vehicle loaner department is top notch. She put me in a 2025 King Ranch. Baytown Ford goes out of their way to accommodate you
by Baytown Ford on 10/10/2025
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by 2022 FORD MAVERICK XL/XLT/LARIAT Owner on 09/06/2025Verified Service
I don't appreciate having to rent a car for three days just to find out Baytown Ford can't find the problem when the engine malfunction light stayed on. Seems to me they could have told me that the same day I brought it in.
by Baytown Ford on 09/09/2025
Hello, We regret to hear you are dissatisfied with your experience with us, and we would appreciate the opportunity to address your concerns. Please reach out to us directly at (855) 760-2180 when you have a chance. Thank you, and we look forward to hearing from you.
by 2023 FORD F150 SUPERCREW Owner on 08/29/2025Verified Service
Awesome place along with service and straight forward along with being taken care of with an easy on and out process and keeping me up to date. Best ford mechanics along with service department made it easy
by Baytown Ford on 09/03/2025
Hi there! We are thrilled to hear that you had such a great experience with our service department and mechanics. We pride ourselves on providing top-notch service and making the process easy for our customers. Thank you for your review and we hope to see you again soon!
by 2019 FORD F150 SUPERCREW Owner on 06/16/2025Verified Service
Was not able to use my oil change coupon that was on the Ford website. Specify what the coupon covers so there won't be an issue.
by Baytown Ford on 06/18/2025
2019 Ford F150 Supercrew Owner, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 760-2180. We look forward to hearing from you.
by 2023 FORD EXPLORER XLT Owner on 05/02/2025Verified Service
Everyone was friendly, helpful, and fixed our vehicle in record time. Julie was great with communication and fixed an issue we didn't even know we had.
by Baytown Ford on 05/02/2025
Hello there, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
by Mike M. on 12/03/2024Verified Shopper
I exchanged emails with the dealership. I confirmed they still had the vehicle. I made an appointment to see it. The appointment was confirmed by a manager. I informed them I lived about 100 miles away and wanted to make sure it was there before i drove over. I arrived at my appointed time and the vehicle had been given out as a loaner and I was told I would have to come back in a couple of days. I will not be back.
by Baytown Ford on 12/04/2024
Mike, We regret to hear that you had this experience with us. We would appreciate the opportunity to make this up to you. If you are willing, please reach out to our General Manager at (855) 760-2180 so we can work towards a resolution.
by 2017 FORD EXPLORER SPORT Owner on 02/09/2024Verified Service
The service department at Baytown Ford is top notch. Baldo is hands down the best service writer I've ever dealt with. I've been to multiple Ford dealerships in multiple states and never had the level of satisfaction, professionalism, and care they deliver there.
by Baytown Ford on 02/12/2024
We are very happy to have provided you with such a positive experience! Thank you again for the great review!
by Richard V. on 10/17/2023Verified Shopper
Baytown Ford respond quickly concerning the Ford Edge however they had already sold the car but they were very interested in seeing what else they could find for me. Good customer service. I did not purchase a car from them but they were very professional.
by Baytown Ford on 10/17/2023
Richard, thank you for taking the time to let us know how we did. We hope you have a great day!
by 2019 TOYOTA 4RUNNER SR5/LIMITED/LIMIT Shopper on 04/11/2021Verified Shopper
I booked a same-day appointment to go test drive (and hopefully buy) a vehicle at Baytown Ford. I arrived early, only 5 hours after talking with the sales department and making the appointment, and they had sold the vehicle. No one bothered to tell me, so I drove 90 minutes round trip for nothing. I would not recommend this dealership to anyone.
by Baytown Ford on 04/14/2021
2019 Toyota 4runner Sr5/limited/limit Shopper, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please reach out to us at (855) 760-2180 to speak to our manager directly.
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Service Information
2 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Baytown Ford specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Baytown Ford specializes in these makes, in addition to many others.
