by 2020 GMC SIERRA K2500 DENALI Owner on 05/19/2025Verified Service
The entire experience was excellent from the first call to Danielle to our service underwriter James. We had an emergency while towing our RV to Charleston which left us stranded. Our truck had to be towed. The efficiency and service was beyond all expectations. They expedited the service and provided Lyft rides to and from the dealership. Ten stars for this dealership.
by Baker GMC on 05/19/2025
Thank you for your fantastic review! We're thrilled to hear that your experience at Baker GMC exceeded your expectations, especially during such a challenging situation with your truck while towing your RV. It's great to know that Danielle and James were able to assist you efficiently. Your kind words truly mean a lot to us. We look forward to serving you again in the future!
Sincerely,
The Baker Buick GMC Cadillac Team
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 11/25/2024Verified Service
Our experience was not good. Our car was towed in from Lowe's parking lot on our way home after an appointment at Va. We live in Georgetown and no idea how we were getting home and no loaner available. Car towed on Nov. 5 and picked up car Nov 21. Diagnostic showed 5% engine air filter life. Tire psi low.
by Baker Buick GMC on 11/25/2024
Thank you for sharing your experience with us. We understand that having your vehicle towed and the wait for service can be frustrating. At Baker Buick GMC, we strive to provide reliable assistance and support to our customers. We appreciate your feedback regarding the lack of a loaner and diagnostics. If you would like to discuss this further, we encourage you to reach out to us directly so we can address your concerns. Thank you again for your input.
Sincerely,
The Baker Buick GMC Cadillac Team
by David G. on 08/07/2025Verified Service
Wait time for an oil change and tire rotation about an hour, not too bad. The staff there is always pleasant.
by Baker GMC on 08/07/2025
Thank you for your feedback, David! We're glad to hear that your wait time for an oil change and tire rotation was manageable and that you found our staff pleasant. At Baker GMC, we strive to provide a positive experience for all our customers. We look forward to seeing you again soon!
Sincerely,
The Baker Buick GMC Cadillac Team
by 2021 GMC YUKON/DENALI Owner on 08/01/2025Verified Service
Had a screw in my brand new tires. Dropped in and was taken care of quickly. Always great service there!!
by Baker GMC on 08/02/2025
Thank you for your wonderful review! We're glad to hear that you received quick service at Baker GMC for your tire issue. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future!
Sincerely,
The Baker Buick GMC Cadillac Team
by 2025 CADILLAC XT6 LUXURY Owner on 07/19/2025Verified Service
Amazing, fast service. Thank you to the Bakers service team and most specially to Jason for getting my car fixed to get back him while we were visiting SC.
by Baker GMC on 07/19/2025
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with Baker GMC's service team, especially with Jason, and also glad we could help get your car back on the road quickly during your visit to South Carolina. We hope to see you again next time! Safe travels!
Sincerely,
The Baker Buick GMC Cadillac Team
by Tom K. on 07/17/2025Verified Service
Laura does such a great job keeping me up to date on my service and explaining my options. She is a superstar service consultant!
by Baker GMC on 07/17/2025
Thank you for your wonderful review, Tom! We're thrilled to hear that our service consultant provided you with excellent communication and support. At Baker GMC, we strive to deliver outstanding customer service, and it's great to know that Laura is making a positive impact. We look forward to assisting you with your next service!
Sincerely,
The Baker Buick GMC Cadillac Team
by 2023 GMC SIERRA K1500 SLT Owner on 07/09/2025Verified Service
Everything was very professional from when l scheduled my appointment to when l when the service was done. Service Advisor was very nice and helpful when l got there. Liked the video of the multi point inspection. Waiting area was nice.
by Baker GMC on 07/09/2025
Thank you for your wonderful review! We're thrilled to hear that your experience at Baker GMC was professional and enjoyable from scheduling your appointment to the completion of your service. It's great to know you appreciated the video of the multi-point inspection and found our waiting area to your liking. We look forward to welcoming you back for your next visit!
Sincerely,
The Baker Buick GMC Cadillac Team
by Tweetiebird1954@gmail C. on 06/29/2025Verified Service
It took 1.5 hours but otherwise was fine. I appreciated the service. They were very professional and polite.
by Baker GMC on 06/29/2025
Thank you for your feedback! We appreciate your kind words about our service and professionalism at Baker GMC. We're glad to hear you had a positive experience despite the time taken. We look forward to welcoming you back for any future needs!
Sincerely,
The Baker Buick GMC Cadillac Team
by 2023 CADILLAC ESCALADE SPORT PLATINUM Owner on 05/06/2025Verified Service
We always enjoy baker but this time was terrible. Poor communication/no communication at all. Did not return calls. My service advisor didnt even greet me. Got a "follow up call" and they didn't call back. I am less than impressed
by Baker GMC on 05/06/2025
Thank you for sharing your experience with us. We understand your frustration regarding the lack of communication during your visit to Baker GMC. We value your feedback and want to assure you that we are committed to improving our service. Please feel free to reach out to us directly so we can address your concerns and enhance your future visits. Your satisfaction is important to us.
Sincerely,
The Baker Buick GMC Cadillac Team
by 2021 GMC YUKON/DENALI Owner on 05/03/2025Verified Service
Everything was great, fast, and friendly! Sales people very accommodating. Work was done well and video report first class.
by Baker GMC on 05/03/2025
Thank you for your wonderful review! We're thrilled to hear that your experience at Baker GMC was great, fast, and friendly. Our team prides itself on being accommodating and delivering top-notch service, so it's fantastic to know you appreciated the video report as well. We look forward to assisting you again in the future!
Sincerely,
The Baker Buick GMC Cadillac Team
by 2023 CADILLAC CT5 LUXURY Owner on 04/22/2025Verified Service
Best experience I have ever had at any dealership. Great customer service and less than an hour wait time for service completion.
by Baker GMC on 04/22/2025
Thank you for your wonderful feedback! We're thrilled to hear that you had the best experience at Baker GMC and that our customer service met your expectations with speedy service. We appreciate your support and look forward to seeing you again soon!
Sincerely,
The Baker Buick GMC Cadillac Team
by Suzanne D. on 02/07/2025Verified Service
Extremely friendly and courteous staff. My car's issues were all addressed. And it was squeaky clean
by Baker Buick GMC on 02/10/2025
Thank you, Suzanne! We truly appreciate your kind words about our staff and are thrilled to hear that all the issues with your car were addressed. At Baker Buick GMC, we strive to provide excellent service. We look forward to seeing you again soon!
Sincerely,
The Baker Buick GMC Cadillac Team
by 2012 GMC ACADIA SLT-1 Owner on 01/12/2025Verified Service
Susan was very pleasant, professional, and just overall a great person to deal with the public. James made my situation of not having transportation much easier while my vehicle was being serviced.
by Baker Buick GMC on 01/13/2025
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team at Baker Buick GMC. It's fantastic to know that both Susan and James were able to assist you and make your situation more manageable while your vehicle was being serviced. We appreciate your kind words and look forward to seeing you again next time!
Sincerely,
The Baker Buick GMC Cadillac Team
by 2019 BUICK ENVISION ESSENCE Owner on 12/01/2023Verified Service
I made an appt for oil change , found out I was due for 50,000 mile check up and they needed more time to do it ! I was given a ride home and picked up to get my car when it was done ! Great service and at payment time I mentioned my wife was sick and this is her car , they gave me flowers to cheer her up ,thank you above and beyond !
by Baker Buick GMC on 12/04/2023
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they're given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon.
Sincerely,
The Baker Buick GMC Cadillac Team
by 2021 GMC SIERRA K1500 SLT Owner on 10/23/2023Verified Service
In the future, more communication should be exchanged. I had to telephone the service area to inquire about the truck. I feel, the service rep should have called and explained to me the time it would take and other details. No one asked if I needed transportation in the interim or discussed a rental should one be needed.
by Baker Buick GMC on 10/24/2023
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Feel free to reach out to us if there is anything else you would like to discuss in more detail.
Sincerely,
The Baker Buick GMC Cadillac Team
by 2021 CADILLAC XT4 PREMIUM LUXURY Owner on 02/11/2023Verified Service
No service completed. They told my insurance company that they did not have my car. That they refused delivery of my car. because they were 3 weeks behind . I had to threaten to call they police and report my car as stolen before they admitted that they did have it but it would be another week befor they could look at the damage. I had the towed to another facility and they started on the repairs immediately.
by Baker Buick GMC on 02/13/2023
Thank you for your feedback. We strive for 100% customer satisfaction and its concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail.
Sincerely,
The Baker Buick GMC Cadillac Team
by Cynthia S. on 05/04/2022Verified Shopper
I drove 2 1/2 hours for a 2:30 appointment to see a specific car. I had telephone and email confirmation for this appointment. I arrived only to be told that the car was not available and had been loaned out. The salesman then offered to show me a brand new car. They did reimburse me for my gas.
by Baker Buick GMC Cadillac on 05/09/2022
Cynthia, thank you for sharing this review regarding your experience with us. Wed like to discuss this with you further if you could please contact us at your earliest convenience.
Sincerely,
The Baker Buick GMC Cadillac Team
by Gary F. on 06/03/2021Verified Service
They worked with insurance company to be able to put the car in pristine condition. Rather than to take the insurance company's estimate they made their own estimate to be able to complete the work required to put the vehicle in a like new condition.
by Britney F. on 02/06/2021Verified Shopper
It was ok...We definitely weren't greeted as soon as we walked in which was very weird & rude to me because I've never experienced not being greeted at a big car dealership. After wandering around we finally was greeted by Mr Cliff who was very nice..Test drove the Durango, but my mom noticed the rear vents was only blowing out cold air while the heat was on. We never returned
by 2012 CADILLAC CTS-V Owner on 01/03/2021Verified Service
Very professional staff. They dont try to sell more than what you ask. They may remind customers routine services based on the vehicle mileage and suggest preventative maintenance suggestions which shows they care not only about the vehicle but also the customers as well.
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Service Information
136 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Baker GMC Cadillac specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Baker GMC Cadillac specializes in these makes, in addition to many others.
What do verified customers think about Baker GMC Cadillac in Charleston, SC? Verified customers who visit Baker GMC Cadillac in Charleston, SC rate this business 4.4 out of 5 stars, with 220 reviews. 136 customers favorited this location.How can I contact Baker GMC Cadillac in Charleston, SC? To reach the sales team at Baker GMC Cadillac in Charleston, SC, call (843) 996-1533. To reach the service department, call (843) 725-7000Does Baker GMC Cadillac in Charleston, SC have a service center? Yes, Baker GMC Cadillac in Charleston, SC does have a service center. You can contact the service department at (843) 725-7000.
