by 2022 BMW X3 XDRIVE30I Owner on 09/12/2026Verified Service
They repaired the recall issue and regular service. But, I am still disappointed. I called last week to let them know I needed the plastic tow bolt cover on back bumper replaced in case they didn't have it in stock. They didn't replace it and they didn't mention it when I picked up the car and they haven't responded to my 2 phone messages
by BMW of Spokane on 09/15/2026
Thanks for your feedback. I'm glad the recall issue and regular service were addressed, but I apologize for the communication lapse regarding the tow bolt cover. By now, I believe Will (Clark) has reached out to you, regarding this. We have ordered the tow hook cover for you and we will have it painted upon arrival. Thank you, Patrick McCarthy - Service Manager - patrickmccarthy@lithia.com
by 2016 BMW 340XI Owner on 08/12/2026Verified Service
Service was so bad I sold my BMW the same day. Thankfully, I'll never have to use this service center again. My 10 am appointment turned into a loaner car and a 2 pm pick up. The service tech said, oh we're not a quick lube. What a Richard cranium. No, but I made an appointment specifically for just an oil service. They never want to honor a discount until you put it in their face. Find another service center and you'll be happy.
by BMW of Spokane on 08/12/2026
We're sorry your final service experience left you with this impression. We understand that scheduling an appointment creates an expectation around your time, and we strive to be respectful of that while also ensuring each service is completed properly. We also expect our customers to receive professional and courteous communication throughout their visit, and we regret that your interaction did not reflect that standard. We appreciate your feedback and will use it as an opportunity to evaluate both our efficiency and level of client care. If you're open to discussing this further, please contact me directly so I can better understand your experience and address any remaining concerns.
Thank you,
Patrick McCarthy - Service Manager - patrickmccarthy@lithia.com
by 2018 BMW 540 XI Owner on 01/08/2026Verified Service
Brought the car in for an oil & fluids change at 10am. It took 4 hours. They have a small sign saying the appointment check in time is not the actual time the vehicle will be serviced? Why do they schedule the appointment earlier than available service times? They wasted hours of my time. This is not how other dealerships work. Disappointed and will take my car elsewhere going forwards.
by BMW of Spokane on 01/09/2026
We sincerely apologize for the lengthy wait during your recent visit. We carefully communicate to all customers that your appointment time is when we expect the car at the store for planning and logistics purposes. It is not the time that we actually start working on itand that fact was communicated. It would be impossible for every car to be worked on as it arrived for its appointment because the evolution of a service shop is such that there are many mitigating variables (diagnostics, parts sourcing, staff availability within the shop, et al). We value your feedback, as it helps us improve and prevent dissatisfaction among our valued clients. We are constantly trying to refine the process of working on vehicles in a faster and more efficient way--it is better business for us and leads to better customer satisfaction. If you could please contact me, we would love the chance to show our gratitude for your business, these facts notwithstanding.
Thank you,
Patrick McCarthy - Service Manager - patrickmccarthy@lithia.com
by 2014 BMW X1 XDRIVE28I Owner on 11/11/2025Verified Service
The day after getting my water pump fixed my car stopped working. Had a different mechanic diagnose my vehicle. I was advised bmw most likely somehow broke my camshaft position sensor and as a result my vehicle wouldn't start. Never had an issue with my car before, not a single one. They refuse to accept responsibility and or look at my vehicle. Cost me a lot of money to fix their mistake. Never ever again.
by BMW of Spokane on 11/11/2025
Thank you for sharing your experience. We're genuinely sorry to hear about the trouble you encountered with your vehicle after your recent service. We understand how upsetting and costly it can be when unexpected issues arise, especially when they follow a repair.
We've noted your concern regarding the diagnosis from another mechanic, suggesting that the camshaft position sensor may have been damaged during service. While we cannot confirm the source of the issue without inspecting the vehicle ourselves, we take feedback like this seriously and would never want a customer to feel dismissed.
We'd appreciate the opportunity to review the situation further and discuss any possible steps toward resolution. If you're open to it, please contact me directly so we can better understand what happened and explore how we might help.
Thank you again for bringing this to our attention.
Patrick McCarthy
Service Manager
patrickmccarthy@lithia.com
by 2020 BMW X3 XDRIVEM40I Owner on 08/14/2026Verified Service
Will was a great service advisor. He was clear on what the costs of repairs would be and gave an accurate time frame.
by BMW of Spokane on 08/17/2026
We are so happy to hear that Will provided such a great experience! Thank you for choosing BMW of Spokane and for sharing your support.
by 2018 BMW M240XI Owner on 07/10/2026Verified Service
Great services and specials, disappointed on the credit card 2% surcharge. Definitely will bring cash or a proper debit next time.
by BMW of Spokane on 07/10/2026
Thank you for choosing BMW of Spokane and sharing your feedback. We are so glad you enjoyed working with our team and we will be sure to discuss your comments about our payment policies. We look forward to seeing you again down the road! Safe travels!
by Linda H. on 07/03/2026Verified Purchase
Very impressed with my entire purchasing experience. Everyone I dealt with were professional and completely knowledgeable in their areas of expertise.
by BMW of Spokane on 07/06/2026
Thank you for sharing your five-star experience, Linda! We're glad our team impressed you with their professionalism and expertise. We hope to welcome you back to BMW of Spokane in the future.
by 2018 MERCEDES-BENZ GLA250 4MATIC Owner on 06/15/2026Verified Service
BMW has an amazing customer experience. The waiting room is above and beyond any other I've witnessed. The entire building smells amazing and free coffee, donuts and comfy chairs finish it off. Always polite and I highly recommend their service.
by BMW of Spokane on 06/15/2026
Thank you for choosing BMW of Spokane and for sharing your experience! We're proud to hear that our amenities and team made your visit so enjoyable. See you next time!
by Willie H. on 02/27/2026Verified Shopper
It was a excellent experience Mr. Ingham had everything ready and was ready for shipping the car out to me! We talked long and kept a good heavenly vibe!
by BMW of Spokane on 03/02/2026
Hi Willie, it sounds like Mr. Ingham ensured a smooth process for you at BMW of Spokane. Safe travels, and we hope to serve you again!
by 2023 BMW 530XI Owner on 11/14/2025Verified Service
Ease of making the appointment, completed service as estimated, and convenience and cleanliness of waiting area.
by BMW of Spokane on 11/17/2025
Thank you for sharing your experience and feedback! We're glad to hear you're happy with our service and facilities here at BMW of Spokane. See you next time!
by 2023 KIA SPORTAGE X-PRO/X-PRO PRES Owner on 07/29/2025Verified Service
Staff was incredibly friendly and they got my car in quickly. I hate when I get service work done and I get my car back with grease stains all over my car at other places. Not here, they treat each vehicle as their own which has always given me a little piece of mind. 10/10 recommend them without hesitation.
by BMW of Spokane on 07/29/2025
We're so happy to hear our team made such a great impression! Thank you for choosing BMW of Spokane and for sharing your appreciation for our meticulous care. We hope you visit us again down the road. Safe travels!
by 2016 FORD EXPLORER LIMITED Owner on 04/18/2024Verified Service
The service was a safety check before purchase the vehicle, they lied saying everything looked good. 200 miles later the steering went out the brakes were found to be completely shot when I took the car to ford and the internal water pump was also leaking
by BMW of Spokane on 04/19/2024
Hello,
We strive for honesty and transparency in our services, so it's concerning that you've had these issues after the vehicle inspection. Please reach out at my contact provided below as I look forward to addressing these findings with you. I hope to hear from you soon.
Thank you, Karl Peterson - Service Manager - 509-444-0978
by 2009 BMW 328I Owner on 02/14/2024Verified Service
The service was fine the service techs took care of me two different ones. The tech I was assigned to was busy we I arrived, but another tech signed me in and got the needed information. My only complaint is that it should not take almost three hours to change the oil and filter with a scheduled appointment.
by BMW of Spokane on 02/16/2024
Hello, We appreciate your feedback and patience during your recent visit to BMW of Spokane. We're glad our team was able to assist you, but we apologize for the longer than expected wait time. Your comments will help us improve our service efficiency moving forward!
by 2021 BMW X5 M50I Owner on 12/31/2023Verified Service
Didn't have parts. 2021 BMW. how can you not have parts for brakes. I came in two weeks later to get brakes replaced and then they only had parts for three wheels and said they'd call me when they have the other parts. This is something you'd expect to wear out. Why don't they have the parts? Do they have to order them from china? Did I mentioned this is a BMW?
by BMW of Spokane on 01/03/2024
Hello, I would like to extend my apologies for the inconvenience you experienced with the parts availability for your 2021 BMW X5 M50I. I assure you that our team is working diligently to resolve these issues as quickly as possible, but if you'd like to discuss further or have other concerns, please don't hesitate in reaching out directly.
Thank you, Karl Peterson - Service Manager - 509-444-0978
by 2015 BMW X6 M Owner on 09/01/2023Verified Service
Asher was my technician. He was kind, thorough, and made sure all new parts were of the highest quality. My vehicle was ready sooner than I anticipated. In addition to replacing the rotors and breaks, he also detailed my entire car inside and out. Excellent customer service.
by BMW of Spokane on 09/05/2023
Thank you for stopping by! We will be sure to pass along your incredible review to Asher, Should you ever need anything else, please let the BMW of Spokane team know.
by 2016 BMW X3 XDRIVE28I Owner on 09/03/2022Verified Service
It felt like it was missing when I first started it to leave. Drove half a mile and it threw a drivetrain error and cautioned it needed service. This is not anything the vehicle did before it went in for oil leak repairs and is undoubtedly service-related.
by BMW of Spokane on 10/07/2022
Hello,
Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the number provided below.
Karl Peterson
(509) 444-0978
Fixed Operations Manager
by 2014 BMW X6 XDRIVE35I Owner on 05/07/2021Verified Service
Outstanding customer service, very knowledgeable in all aspects of what my vehicle needed and keeping well informed as to the vehicle status. Always have an outstanding experience and reception especially the "Service Department" very very professional and friendly.
by Leslie H. on 05/25/2020Verified Purchase
Worst experience ever. Went to buy car. Waited for hours for them to tell me they had to deliver it. Made appt for next morning at 10 and they were a no show. Got ahold of somebody about an hour later and they said it would be another hour before they got there. 8 HOURS LATER they showed up and wanted me to go back to the casino so they could take my picture with the car. Totally bad experience.
by 2011 BMW 535XI Owner on 04/09/2017Verified Service
I think the price was a bit high, but the service was excellent. We lost a water pump and had to be hauled 45 miles to BMW of Spokane, where they were able to get us in right away and have us back on the road in about 4 hours. They also loaned us a car so that we could go get something to eat. Excellent service!
by 2011 BMW X5 XDRIVE35D Owner on 09/14/2016Verified Service
Great first time service appointment at this dealer. We moved to North Idaho and needed unscheduled maintenance. They accommodated me when I was planning to be in Spokane for an airport run. Finished the work while I waited and identified a need for suspension work on my next visit--which took skilled eyes to notice, rather than just a computer printout.
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222 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, BMW of Spokane specializes in these services, in addition to many others.
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, BMW of Spokane specializes in these makes, in addition to many others.
BMW
Ford
Mini
Subaru
Toyota
About Us
Welcome to our BMW service center, your go-to reliable resource for all your BMW care needs. At BMW of Spokane, we take pride in selling and leasing superior vehicles that are expertly engineered, and we want to ensure your model remains that way.
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What do verified customers think about BMW of Spokane in Spokane, WA?
Verified customers who visit BMW of Spokane in Spokane, WA rate this business 4.3 out of 5 stars, with 238 reviews. 222 customers favorited this location.
How can I contact BMW of Spokane in Spokane, WA?
To reach the sales team at BMW of Spokane in Spokane, WA, call (855) 506-1859. To reach the service department, call (509) 458-3288
How can I schedule a service appointment with BMW of Spokane in Spokane, WA?
