by 2024 BMW 430I Owner on 05/01/2025Verified Service
Very easy and fast. Tow truck came to my house to pick up my car. No cost highly recommended getting roadside assistance through BMW. Changed my tire a few hours later. Then paid for an Uber to get me and take me to my car. No cost!! Excellent customer service.
by BMW of Austin on 05/01/2025
We appreciate your recommendation and feedback. Our team is pleased that you found our roadside assistance helpful. Thank you for choosing BMW of Austin.
by 2019 BMW X3 SDRIVE30I Owner on 02/18/2025Verified Service
went for a Oil change with the field performing fine and got a call saying i need to replace a hose that was liking coolant; it wasn't. try to take my car home but with the "now" broken hose the car was no safe to drive, took it back and they replace the hose at half of the price. the Manager has no explanation of how the hose suddenly started liking while the car was at the shop.
by BMW of Austin on 02/19/2025
Hello. I appreciate you for sharing your feedback about your recent service visit, regarding the hose replacement and the circumstances surrounding it. Please email me to discuss this further at your earliest convenience. Sincerely, Hope Hargrove, BMW of Austin, hhargrove@penskeautomotive.com
by 2020 BMW X3 SDRIVE30I Owner on 02/02/2025Verified Service
Well, my cars factory warranty expired during the summer. I purchased Endurance extended warranty in December. The mechanics found a couple defects, but Endurance wouldn't cover it because of the pre-existing clause. So since I don't drive the car much, the defects probably occurred while it was under warranty, but I didn't know there were defects. So who should pay?
by BMW of Austin on 02/02/2025
Hello. Your feedback is important to us here at BMW of Austin. I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the level of customer care that you were provided with when inquiring about a warranty repair. Please email me with your preferred contact information. Thank you, Hope Hargrove, BMW of Austin, hhargrove@penskeautomotive.com
by 2013 TOYOTA 4RUNNER SR5/LIMITED/TRAIL Shopper on 01/15/2025Verified Purchase
Solid experience. I drove two and a half hours from Houston after work to get a 4 runner that I found online only 30 minutes prior. It was honestly a leap of faith, but when I got there it was everything that was promised and I ended up driving away in the thing. They hooked me up with financing and everything.
It was clutch because I had to get out of the rental I was in that day.
by BMW of Austin on 01/15/2025
We're glad you found exactly what you were looking for with us. Thank you for choosing BMW of Austin and making the long drive to visit us. Safe travels in your new vehicle!
by 2019 BMW X3 SDRIVE30I Owner on 01/12/2025Verified Service
Everyone was efficient and personable. All of my records were easily obtained by personnel and the work was done in less time that was quoted to me. Luis was very friendly as always and efficient as always. Also the waiting room is very comfortable. The waiting room and restrooms are beautiful and clean.
by BMW of Austin on 01/12/2025
Thank you for your feedback about our team and facility. We're glad to hear that everything met your expectations at BMW of Austin. Wishing you safe travels!
by 2022 BMW M850XI Owner on 01/07/2025Verified Service
Nothing, no loaner cars, not good service and they had mud all over my carpet after wash, won't be using them in the future. Service person Kate was nice, however actual service is horrible. It's like a cattle car and they definitely don't care about you or your car after sale. Never another BMW in my life. Trade sucks also! Not worth the hype! Lexus far exceeds this company!
by BMW of Austin on 01/08/2025
Hello. Your feedback is important to us here at BMW of Austin. I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the availability of a loaner vehicle, the level of customer service that you encountered, and the condition in which you received your vehicle. Please email me with your preferred contact information. Thank you, Hope Hargrove, BMW of Austin, hhargrove@penskeautomotive.com
by 2009 BMW Z4 SDRIVE35I Owner on 01/05/2025Verified Service
Had to bring my car in because the driver-side windows were not going up. Called for an appointment, got it quick. I love the video overview and assessment process. Problem discovered, repaired and I picked my baby up. Thank you to my wonderful Service Advisor, Charles Bellinger! Nothing like getting the job done right and at a reasonable price!
by BMW of Austin on 01/06/2025
We're glad the team at BMW of Austin could assist and get your car ready swiftly. Drive safe, and thanks for choosing us.
by 2022 BMW X4 M40I Owner on 11/18/2024Verified Service
I like working with Charles Bellinger. I had him on my last car as well. Always does a good job!
I don't like driving into the service bay, wait a minute or so, get out of my car and nobody greets me or tells me where/ what to do. There were 3-4 guys there and talking amongst themselves. That I didn't like at all.
by BMW of Austin on 11/20/2024
At BMW of Austin, we're glad to hear you're satisfied with the service from our team. If you had concerns about our service bay process, please feel free to reach out so we can improve your experience next time!
by 2018 BMW 540I Owner on 11/15/2024Verified Service
My service advisor Chris Brice helped me determine the services and inspections that I needed since my vehicle maintenance warranty would be expiring next month. He explained the recommended services and answered other questions that I had. Chris was very knowledgeable about BMW vehicles and service.
by BMW of Austin on 11/16/2024
We're pleased to hear about your positive experience with our team. At BMW of Austin, knowledgeable service is what we aim for. Thank you for trusting us with your vehicle maintenance needs.
by 2016 BMW X1 XDRIVE28I Owner on 09/27/2024Verified Service
Great customer service. They sent a video of my car inspection with clear information about my brakes and tires. They helped me deal with not having a car for multiple days. The price was fair and reasonable, and the customer service was top notch. I will always go here.
by BMW of Austin on 09/27/2024
BMW of Austin appreciates your feedback. We're glad you valued our service and found the video inspection helpful. Wishing you safe driving ahead!
by 2011 BMW 328I Owner on 09/18/2024Verified Service
Brought my car in for (2) recalls. The team went above and beyond and included a video walk through of their inspection. that way i could clearly see their inspection tools and extensive inspection. This was helpful in determining which recommendations i could do vs recommendations that would need their expertise and tools.
by BMW of Austin on 09/18/2024
Thank you for your feedback and the five-star rating. We're glad to hear our thorough inspection was helpful for you. Best regards from everyone at BMW of Austin.
by 2011 BMW 328I SULEV Owner on 09/14/2024Verified Service
Service on 9-3-24 was fine. However you somehow made a duplicate service appointment for me on 9-10-24 as well for the same service.I called to notify you of this mistake early morning on 9-10-24. Even after cancelling the 9-10-24 appointment, I received an email stating "sorry we missed you". So somehow communication from intake/appointment staff to service department is lacking. Thank you
by BMW of Austin on 09/14/2024
Thanks for your feedback. Please reach out to BMW of Austin so we can address this communication issue directly. Wishing you all the best.
by 2023 BMW 330I Owner on 09/06/2024Verified Service
My service advisor was Alejandro Martinez. Alejandro is very knowledgeable and friendly. He made me feel like the customer is the priority. Throughout the years I've had other service advisors who make you feel more like an inconvenience than the priority. But not Alejandro. He was great. I can't say enough good things about him. Great job, Alejandro!
by BMW of Austin on 09/06/2024
Thank you for sharing your experience with BMW of Austin. We're glad our team made you feel prioritized and valued. Wishing you all the best!
by 2023 BMW X5 SDRIVE 40I Owner on 09/06/2024Verified Service
Great investment value, $50 tire replacement. 2nd flat tire replacement at this cost from nail puncture. Fortunate annual service was invested in and was due as well. Exterior cleaned and loner provided. It's a great investment.
5th BMW vehicle purchased over last 10
years: 428i coupe, 535 MSport, 330i, X5 SDrive.
by BMW of Austin on 09/06/2024
Five BMWs is quite a journey. We're pleased the tire replacement and service worked well for you at BMW of Austin. Wishing you many more smooth rides.
by 2018 BMW 430I Owner on 07/20/2024Verified Service
BMW is a first class experience. From the moment you drive your vehicle up through service the BMW experience begins. Not only is the service first class but their facility is the cleanest I have entered. And most importantly is Jake Ellegard, my BMW representative. He informs me of what my BMW needs are and they share videos of the work being performed. Excellent service and care! Thank you.
by BMW of Austin on 07/20/2024
Thank you for your positive feedback. We're glad to hear about your excellent service experience with Jake and the clean facility at BMW of Austin. Happy driving!
by 2019 BMW X3 XDRIVE30I Owner on 04/29/2025Verified Service
The #1 reason I go to BMW if Austin is my Service Rep, Kait. I've never had a car dealership rep that I trusted until I started working with her. She has taken care of all my BMW needs for the past 2 years and I wouldn't work with anyone else.
by BMW of Austin on 04/29/2025
We're grateful for your trust and appreciation. Our team is committed to providing the best service. Thank you for choosing BMW of Austin.
by 2014 BMW 535I Owner on 04/27/2025Verified Service
My service advisor was Super Awesome, from the beginning to end. Was patient and explain every detail.
by BMW of Austin on 04/27/2025
We're glad to hear that our team provided you with a clear and patient experience at BMW of Austin. Thank you for sharing your feedback.
by Elaine A. on 04/25/2025Verified Service
Very professional, but expensive. Brought my SUV in for a recall and to replace a rear brake light. They wanted $195. to change a light bulb. My friend did it for me in a couple of minutes! Yikes.
by BMW of Austin on 04/26/2025
Elaine, I appreciate you taking the time to share your feedback regarding your recent visit here at BMW of Austin and would like the opportunity to discuss the price of a brake light replacement quoted by our Service Team. Can you please send your contact information to me? I look forward to hearing from you. Hope Hargrove, BMW of Austin, hhargrove@penskeautomotive.com
by 2020 BMW X1 XDRIVE28I Owner on 04/25/2025Verified Service
was very professional Kait is an amazing person very knowledgeable and friendly along with making sure you feel welcome
by BMW of Austin on 04/25/2025
We're pleased to hear that our team helped make your visit enjoyable. We appreciate your feedback and hope you have a wonderful day.
by 2019 BMW X3 SDRIVE30I Owner on 04/13/2025Verified Service
I make the drive from New Braunfels to specifically go to BMW of Austin even though there are other BMW dealerships closer
by BMW of Austin on 04/13/2025
We appreciate your dedication and are glad you choose BMW of Austin. Safe travels on your visits.
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Service Information
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26,109 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, BMW of Austin specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, BMW of Austin specializes in these makes, in addition to many others.
What do verified customers think about BMW of Austin in Austin, TX? Verified customers who visit BMW of Austin in Austin, TX rate this business 4.7 out of 5 stars, with 1,677 reviews. 26,109 customers favorited this location.How can I contact BMW of Austin in Austin, TX? To reach the sales team at BMW of Austin in Austin, TX, call (512) 883-1798. To reach the service department, call (512) 883-1280How can I schedule a service appointment with BMW of Austin in Austin, TX? You can schedule a service appointment at BMW of Austin in Austin, TX through CARFAX.What are the shop amenities offered by BMW of Austin in Austin, TX? BMW of Austin in Austin, TX offers the following amenities: Complimentary Drinks, Free Wi-Fi and Snacks.Are there any service coupons available for BMW of Austin in Austin, TX? Yes, there is currently a for this location.Does BMW of Austin in Austin, TX have a service center? Yes, BMW of Austin in Austin, TX does have a service center. You can contact the service department at (512) 883-1280.
