by 2012 SUBARU OUTBACK 3.6R LIMITED Owner on 06/09/2025Verified Service
The service performed was fine. However the labor cost was $200/hour, my car was in for less than 2 hours but I was charged $500 for labor! I tried to get them to reduce the labor to no avail. Kind of a ripoff. Don't think I'll return to Autostar for any service in the future.
by 2020 SUBARU OUTBACK PREMIUM Owner on 11/15/2024Verified Service
I went in for a oil change and tire switch out. 4 mounted wheels and tires inside the car. Came back 4 hours later, oil appeared to be done but winter tires were still inside the car. The tech did not thoroughly read the work order. Had to come back later in the day to get the tires done.
by Autostar USA on 02/11/2025
Hello,
Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations.
We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings.
If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have.
Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.
by 2021 SUBARU FORESTER TOURING Owner on 10/17/2024Verified Service
2 trips to have suspension looked at...2 very different prices for the same work. Denied warranty because it was not broken. Went to another dealership and yep...it needs suspension and covered under warranty. I will no longer use this place. Their service has gone down since the new company take over. AVOID this place
by 2015 SUBARU OUTBACK 3.6R LIMITED Owner on 09/02/2025Verified Service
Robert provided excellent customer service and he was very informative and honest about the maintenance on my car. I appreciated his knowledge and explanation of services provided. Great job.
by 2015 SUBARU OUTBACK 3.6R LIMITED Owner on 07/16/2025Verified Service
The service was very good. They kept me informed on how things were going, and gave helpful information.
by 2022 SUBARU ASCENT PREMIUM Owner on 06/01/2025Verified Service
Service was good but I am still waiting for my inspection report and invoice from that day. It was suppose to be emailed to me.
by 2017 JEEP GRAND CHEROKEE SUMMIT Owner on 05/02/2025Verified Service
Fast, great service. I was in and out and didn't expect such a quick job. And they even checked my car further to make sure I was safe for a long time, many driving hrs.
by 2022 SUBARU ASCENT TOURING Owner on 04/22/2025Verified Service
They were ready for me when they said they would be. There were very nice & courteous employees, and a nice space to sit & work while I was waiting.
by 2016 JEEP GRAND CHEROKEE SUMMIT Owner on 04/21/2025Verified Service
In on Thursday, ands it's now Monday and no closer to being fixed. We are retired and this is our daily driver, poor call back response. Customer service needs help
by 2006 SUBARU LEGACY OUTBACK 2.5 XT LTD Owner on 01/27/2025Verified Service
The dealership is almost impossible to get in touch with. The vm is full and no one answers the phone. The service, itself, was fine.
by Autostar USA on 02/11/2025
Hello,
We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction.
We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward.
If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have.
Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.
by 2008 SUBARU IMPREZA 2.5I Owner on 01/14/2025Verified Service
The service provided was well explained ahead of time so I could approve it. It took a bit longer than expected but it was fine.
by Autostar USA on 02/11/2025
Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
by 2022 SUBARU OUTBACK WILDERNESS Owner on 12/17/2024Verified Service
Gave me my car back and had to shovel over 2 feet of snow off of car to leave. The service advisor was pretty awesome. But other service advisor was a total clown. No help and argumentative.
by Autostar USA on 02/11/2025
Hello,
Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations.
We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings.
If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have.
Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.
by 2014 CHRYSLER 300 Owner on 11/25/2024Verified Service
George and the folks over on the Chrysler side have been great. Polite, professional, and did a great job with my 300.
by Autostar USA on 02/11/2025
Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
by 2023 SUBARU OUTBACK LIMITED Owner on 10/13/2024Verified Service
They were cordial and professional. They did what they were supposed to do.
I truly appreciated that the car was driven to the front door for me to pick up. Thank you
by 2013 RAM 1500 SLT Owner on 08/27/2024Verified Service
made an appointment online and they had no record of it and acknowledge it was a system cutover issue. I had pre-purchased a service package and no one ever said it has time limit or notified me it was going to expire and they wouldn't help me at all. Yet another owner of the same dealership building and mediocre (at best) service.
by 2019 SUBARU IMPREZA Owner on 08/22/2024Verified Service
Amazing service and some of the most honest mechanics! I'm always satisfied after going to AutoStar Subaru in Silverthorne. They always do a great job on basic maintenance, and are thorough with explaining to me any other issues I have had with my car. I am always impressed and very grateful to have such a genuine shop so close to me.
by 2016 SUBARU LEGACY 2.5I LIMITED Owner on 08/08/2024Verified Service
1) My service agent (Matt) was not there when I picked up the car.
2) I was not give my 10% discount (loyalty client for buying and servicing two cars at dealer) on all charges
3) I was charged an "Electronic Storage Fee"???and Shop Supplies ???$17.57
by 2009 SUBARU FORESTER 2.5XT LTD Owner on 07/14/2024Verified Service
Service department did great job of completing a major repair in reasonable amount of time and kept us informed of progress from ordering parts to completing the work. We spend lot of time in the mountains, so it is good to have a reliable alternative to city repair shops.
by 2017 JEEP GRAND CHEROKEE TRAILHAWK Owner on 09/23/2025Verified Service
Making an appointment was easy and the waiting area is comfortable.
by Miners B. on 08/23/2025Verified Service
Slow check-in, solid service.
1 - 20 of 74 results
Service Information
6,059 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, AutoStar Chrysler Dodge Jeep Ram and Subaru of Silverthorne specializes in these services, in addition to many others.
Engine Service & Repair
Oil Change
Steering & Suspension
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, AutoStar Chrysler Dodge Jeep Ram and Subaru of Silverthorne specializes in these makes, in addition to many others.
What do verified customers think about AutoStar Chrysler Dodge Jeep Ram and Subaru of Silverthorne in Silverthorne, CO? Verified customers who visit AutoStar Chrysler Dodge Jeep Ram and Subaru of Silverthorne in Silverthorne, CO rate this business 4.3 out of 5 stars, with 74 reviews. 6,059 customers favorited this location.How can I contact AutoStar Chrysler Dodge Jeep Ram and Subaru of Silverthorne in Silverthorne, CO? To reach the sales team at AutoStar Chrysler Dodge Jeep Ram and Subaru of Silverthorne in Silverthorne, CO, call (970) 672-4663. To reach the service department, call (970) 672-4663Does AutoStar Chrysler Dodge Jeep Ram and Subaru of Silverthorne in Silverthorne, CO have a service center? Yes, AutoStar Chrysler Dodge Jeep Ram and Subaru of Silverthorne in Silverthorne, CO does have a service center. You can contact the service department at (970) 672-4663.
