by 2015 TOYOTA RAV4 LTD Owner on 12/23/2024Verified Service
I appreciated that the car's service was completed within the estimated time. Jose, service rep, was friendly and helpful. Thanks!
by AutoNation Toyota Tempe on 12/24/2024
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2021 TOYOTA RAV4 LTD Owner on 12/16/2024Verified Service
The service was great working over a car was quick. Richard did a great job as a customer service person.
by AutoNation Toyota Tempe on 12/18/2024
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Tempe. Feel free to stop by if you ever need any more help.
by Greg H. on 10/02/2024Verified Shopper
I inquired about a vehicle via on a Sunday evening via Carfax. Like vulchers, they immediately called me, and emailed me, (from another persons account, so two different names on one email) about the vehicle...only to discover the vehicle was Sold. Yes, the ol' bait & switch. What's more pathetic is two other sales reps called me about the same vehicle within a couples days. Credibility Gone!
by AutoNation Toyota Tempe on 10/05/2024
Hi Greg, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 420-3425 to discuss what we can do to help.
by 2020 TOYOTA TUNDRA DOUBLE CAB LIMITED Owner on 08/09/2024Verified Service
They did the repairs we asked for. No one offered to discuss the outcome of the service. After I left, I noticed a separate paper that suggested I have a couple of other items that should be serviced. A call while it was still there to discuss this would have been nice.
by AutoNation Toyota Tempe on 08/11/2024
Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (480) 420-3425 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
by 2023 TOYOTA RAV4 LTD Owner on 02/25/2024Verified Service
6 month service. Waited and only took an hour. The only thing I wasn't happy about is they had taken the passenger seat and reclined it all the way back and didn't put it back up. I was picking somebody up so I had to pull over in the parking lot and put the seat up.
Other than that everything was great!
by AutoNation Toyota Tempe on 02/27/2024
Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
by 2020 TOYOTA HIGHLANDER LIMITED/PLATIN Owner on 01/16/2024Verified Service
Auto Nation Toyota Service was outstanding as always, they provide quality service at a reasonable cost with no upselling. Service Advisor Eddie Alameda was excellent, got the service work done on time and got my discount applied as we discussed. Having been going here for years and never any problems.
by AutoNation Toyota Tempe on 01/19/2024
Hi, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2016 TOYOTA COROLLA L/LE/S SERIES Owner on 01/15/2024Verified Service
Went in for oil change and asked to complete 75000 miles service, was told it would be by 1pm, wasn't able to leave until 3 pm arrived at 10 am. Not thrilled because I asked for extra in initial meeting about what was to be done with car. Did get a discount, but still disappointed of time I can't get back. Service I assume was done. Hopefully done well. Especially with time it took.
by AutoNation Toyota Tempe on 01/18/2024
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 420-3425 to discuss what we can do to help.
by 2020 TOYOTA HIGHLANDER LIMITED/PLATIN Owner on 12/15/2023Verified Service
Can always count on AutoNation Toyota Tempe to complete my Highlander SUV service and repairs correctly and at a reasonable cost. My Service Advisor Eddie was amazing and got my vehicle back to me on time with all services and one recall completed.
I used to go to other garages to get repairs done at a lower cost, but found I usually had to then go to the dealer to get the problem they caused fixed. Only the dealer for me now.
by AutoNation Toyota Tempe on 12/17/2023
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2006 TOYOTA CAMRY SOLARA SE/SLE Owner on 11/25/2023Verified Service
I feel that I was overcharged for the changing of the engine air and cabin air filters, both for their costs, and, especially, for the labor to change them, since that had already been removed for inspection. Also, the service advisor entered the wrong mileage on the report, which I had him correct before leaving the dealership. This would have thrown off the recommendations as to which services are due when.
by AutoNation Toyota Tempe on 11/27/2023
Hi, we are deeply disappointed by your experience at AutoNation Toyota Tempe. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 420-3425 -- we hope to hear from you soon.
by 2017 TOYOTA PRIUS PRIME Owner on 11/22/2023Verified Service
I would return. Just plan on express to be slightly longer than expected . My oil change and Tire rotation was just over 4 hours. The advisor told me it would be 1 hour 45 mins on arrival for context. My general experience with express is roughly 1 hour 20 mins.
by AutoNation Toyota Tempe on 11/24/2023
Hello, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
by 2019 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 10/10/2023Verified Service
I'm really mad that I've had to go back for this issue with my brakes 5 times!!!!! The techs at this location can't seem to do their job correctly. I've went back 5 times for them to fix my brakes and they can't seem to do their job correctly. For other car maintenance i'm going to go to another dealership from now on. This has been ridiculous.
by AutoNation Toyota Tempe on 10/11/2023
Hi, we are deeply disappointed by your experience at AutoNation Toyota Tempe. If you would be willing to give us another chance in the future, please reach out to our General Manager at (480) 420-3425. We would appreciate the chance to turn your experience around.
by 2020 TOYOTA HIGHLANDER HYBRID XLE Owner on 09/15/2023Verified Service
Great job by maintenance personnel and service personnel at front area. Only problem was they did not take off from console was maintenance required, I had to get on YouTube and see how to do that. Maintenance personnel should know that.should be completed after maintenance was completed on CAR. THANKS
by AutoNation Toyota Tempe on 09/18/2023
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2020 TOYOTA HIGHLANDER XLE Owner on 08/17/2023Verified Service
I finally found an Advisor that I can work with. He was very helpful and communicated with me on the status of my car being serviced. Before my appointment he told me what was being recommended and why. I knew how long it was going to take and planned accordingly.
by AutoNation Toyota Tempe on 08/20/2023
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Tempe and we hope to be of service again in the future.
by 2014 SCION XB Owner on 07/31/2023Verified Service
Spent three hours waiting for a dishonest diagnosis for my rattle. AutoNation said it was a motor mount issue and almost $700 to repair. I took it to my regular shop who said it was simply a worn Muffler bracket piece, which only ended up being $65 to fix at reputable Muffler shop. NEVER take your car to AutoNation for repair. Maybe they assumed I was ignorant because I currently have pink hair?!
by AutoNation Toyota Tempe on 08/03/2023
Hi, thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Toyota Tempe. If you'd like, please contact our General Manager at (480) 420-3425. We'd appreciate the chance to make your experience a positive one.
by 2023 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 06/28/2023Verified Service
Service attendant checked my vehicle in at 9:00 am. Completed oil change and tire rotation at 11:40 pm. Service attended never spoke to me again, no one notified me when service was completed. I left dealership at 11:50 pm, received text from service attendant at 11:53 pm telling me my car was ready.
by AutoNation Toyota Tempe on 06/30/2023
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 420-3425 to discuss what we can do to help.
by 2007 TOYOTA PRIUS Owner on 04/16/2023Verified Service
Connor took great care of me. The only thing I wish they would address is the shuttle. You'd like to time your arrival so that you catch the shuttle back to work. It shouldn't be hard to find out when the best time (within the next hour) to show up is.. Use GPS, use apps, whatever, but provide a way..
by AutoNation Toyota Tempe on 04/17/2023
Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (480) 420-3425 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
by 2017 TOYOTA TUNDRA DOUBLE CAB LIMITED Owner on 11/16/2022Verified Service
Tempe AutoNation will never touch another one of my vehicles. They act as if they have more customers and you dont matter. They will not call back to address problems and take a no fault position when none was directed. Service was fine customer service none existent.
by AutoNation Toyota Tempe on 11/19/2022
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 420-3425 to discuss what we can do to help.
by 2018 TOYOTA RAV4 LIMITED/PLATINUM Owner on 11/04/2021Verified Service
They didnt tighten my brake line my brakes went out I had to Rent-A-Car finally they send a tow truck and fixed my car however to this day a month later they have not paid my rental car fees the service is very poor and disappointing and dangerous driving a car with no breaks
by AutoNation Toyota Tempe 2195 on 11/06/2021
Hi, we are deeply disappointed by your experience at AutoNation Toyota Tempe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 420-3425 to discuss what we can do to help.
by 2017 TOYOTA PRIUS V Owner on 11/03/2020Verified Service
As first time guests, we were very impressed with the facility and the organized check-in and check-out processes. Chris Montalbano is an excellent communicator and a professional advisor, who made us feel welcome and comfortable with the visit. We will definitely return for our future service needs and recommend the dealership to our acquaintances.
by AutoNation Toyota Tempe on 11/04/2020
Hello, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
by 2018 TOYOTA YARIS IA Owner on 08/13/2020Verified Service
They said everything was fine, just need new brakes. I got home and my A/C stops blowing cold air. Now I have to go back after they had my car for over 2 hours. They didnt even update the sticker telling me when to go back for the next service. The old sticker is still there so Im wondering if they even dodo anything at all.
by AutoNation Toyota Tempe on 08/14/2020
Hi, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (480) 420-3425. We would appreciate the chance to turn your experience around.
