by 2016 FORD C-MAX PREMIUM SEL Owner on 10/02/2023Verified Service
Did recall, great, did new key fob, great, asked for new blade (sits in keyfob), they gave me new one, but misplaced/lost old one, said it is not too much to have another blade cut (I have to pay even though I don't think they returned old blade) - oh well. Other than that, good service.
by AutoNation Ford Tustin on 10/03/2023
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by William S. on 09/17/2023Verified Shopper
Responsive great communications! However when contacting a customer they should be able to identify and discuss the particular vehicle. I am looking at several different brands of vehicles, so if they contact me they should be able to discuss the vehicle make model and year so that I can discuss the exact vehicle that I sent the inquiry for. An extra step but would be greatly appreciated.
by AutoNation Ford Tustin on 09/19/2023
Thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. Reach out to us at (877) 357-5524 -- we hope to hear from you soon.
by 2014 FORD F150 SVT RAPTOR Owner on 06/30/2023Verified Service
AutoNation for Tustin provides amazing service. I bought my Truck there and had it serviced there the first three years and then switched to another dealership closer to my home. Recently took it back to AutoNation and so happy I did. I will drive the extra 20-30 minutes for the service and expertise they provide. Brittney Childers we my service rep and went above and beyond.
by AutoNation Ford Tustin on 07/03/2023
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2013 FORD EXPLORER SPORT Owner on 06/23/2023Verified Service
Brought my Explorer in after the Check Engine light went on, since AutoNation Ford Tustin was the closest place to where my car broke down. The repairs took almost two weeks and the communication for updates was slow and inefficient (I was told not to call, but to text instead - then my texts were often left unanswered). Next time, I'll have my vehicle towed to another location.
by AutoNation Ford Tustin on 06/26/2023
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please reach out to us at (877) 357-5524 to discuss what we can do to help.
by 2022 FORD BRONCO SPORT BIG BEND Owner on 02/22/2023Verified Service
Had my 2022 Ford Bronco in at Autonation Ford for a recall, PCM programing and drain tube installation, when I went back to pick it up the car was washed nice and clean and Brittany Childers the Service Advisor also offered me a free car wash on my 2022 F150, thank you Brittany, keep-up the good work
by AutoNation Ford Tustin on 02/25/2023
Hi, we are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by 2015 FORD MUSTANG Owner on 01/04/2023Verified Service
I was buying and installing a new set of tires and having a spoiler stabilized. The tires went well, but only 1 of 2 issues with the spoiler were completed. They were going to remove a loose body in the trunk but didn't. They were able to stabilize the spoiler for me. I was charged $200 for this job which I felt was too much. I plan to call my contact at AutoNation to complain. I hope they will work with me and resolve this.
by 2014 FORD FOCUS SE Owner on 09/11/2021Verified Service
My son took his car to this dealership and they were terrible. They kept his car for over a month and did even provide him a loaner. Communication was terrible. Customer service is non existent. I will never buy a Ford again after our experience with them.
by AutoNation Ford Tustin on 09/13/2021
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Tustin take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can reach out to us at (877) 357-5524 -- we hope to hear from you soon.
by 2012 FORD FUSION SE Owner on 08/16/2020Verified Service
Would give 5 stars but Im giving 4 because I think there could have been a little bit better communication at first when trying to figure out what was wrong with our car and if wed have it or not to go back to Vegas that day. Just felt like when we called wed always get transferred to another person or department. As well as they told us a few times theyd call us back and wed wait hours and have to try calling them again
by AutoNation Ford Tustin on 08/17/2020
Thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help.
by 2019 FORD MUSTANG GT Owner on 07/28/2020Verified Service
They didn't wash my car. The sensor rim is full of grease. The parts they removed did not assemble them well I don't know if they left something unassembled. is a very bad service They told me a date and took more never told me I had to go see what happened with my car I do not recommend it for big jobs
by AutoNation Ford Tustin on 08/04/2020
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our manager Jeff at (714) 627-5558 to discuss what we can do to help.
by 2013 FORD F150 Owner on 03/10/2020Verified Service
My wife and I took both of our Ford vehicles in for service, Frank in the service department took care of us. Our vehicles were done in about 2 hours of arriving. My wife bought her vehicle there and I'm pretty sure when its time, I'll be getting my next truck there.
by System Administrator on 03/11/2020
Hi, thank you for your positive review. We're happy to have been of service to you! Feel free to stop by if you ever need any more help. Drive safe!
by 2017 FORD EXPLORER XLT Owner on 03/01/2020Verified Service
Personnel was helpful. They have identified the problem quickly and fixed it by replacing the battery, which was under warranty, so no payment needed. They have also helped me and my wife to figure out how automatic mode of head light works. Thanks to all...
by Lexa Smith on 03/02/2020
Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
by 2008 FORD ESCAPE HEV Owner on 06/13/2019Verified Service
I went there for required service and Service was good. However, I need to replace 3 parts and price of the labor is 3 times more than price of the parts. Dealers must have a better deal for their customers specially for loyal customer like me. Going to this dealer for past 12 years never received any discount or fair price for major repairs and services.
by 2010 LINCOLN MKT AWD Owner on 05/06/2017Verified Service
Despite Ford's position of declining the continued problem issue on the now out of warrantee repair which plagued the car throughout the warrantee period, the dealership honored our loyalty and covered the repairs. Our service advisor, Bob Selff, has supported us all along the way. He and the Tustin dealership have been great to work with.
by 2020 FORD EXPLORER Owner on 05/30/2026Verified Service
Visited for a recall repair (by appointment). After a full day's wait, they finally determined that the repair would be needed and that parts would have to be ordered but the mechanic was unavailable for the following week, pushing the next appointment to two weeks out.
Second visit: the recall repair failed, requiring another parts order. Scheduled for one week later.
Third visit: dropped the car off first thing in the morning, but heard nothing as closing time approached. When I went in, they told me for the first time that it would take another two or three days. Left with no choice, I arranged to pick it up two days later, and the repair was finally completed. However, the recall does not appear on my CARFAX report even though it has been updated, and I never received a repair order either. Is this normal?
by AutoNation Ford Tustin on 06/02/2026
Hello, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (714) 627-5558 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
by 2021 FORD F150 SUPERCREW Owner on 05/10/2026Verified Service
Best communication and communication.
by AutoNation Ford Tustin on 05/11/2026
Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
by Milton L. on 04/24/2026Verified Service
Very good service and exelent attention
by AutoNation Ford Tustin on 04/28/2026
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2013 FORD MUSTANG BOSS 302 Owner on 04/21/2026Verified Service
Fast service and good communication.
by AutoNation Ford Tustin on 04/25/2026
Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
by 2021 RAM 1500 TRX Owner on 04/04/2026Verified Service
good service was very easy to get it done
by AutoNation Ford Tustin on 04/06/2026
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
by 2024 FORD EXPLORER TIMBERLINE Owner on 03/24/2026Verified Service
Lack of communication and Poor Customer Service
by AutoNation Ford Tustin on 03/27/2026
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Tustin take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5558 to discuss what we can do to help.
by 2021 FORD RANGER XL/XLT/LARIAT Owner on 12/11/2025Verified Service
Went in for an oil change service. Went fine but noticed after a few hours. I started to notice a considerable amount of oil leakage from my undercarriage and towards the wheel well of the vehicle. Took the car back to the service bay and was advised that the oil filter seal was defective. It was taken cared of with no issues. I just wished that quality check was done the first time after the fact to save both party the time and labor involved in the process.
by AutoNation Ford Tustin on 12/17/2025
Hello, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (714) 627-5558. We would appreciate the chance to turn your experience around.
