by 2015 FORD F150 SUPERCREW Owner on 01/31/2026Verified Service
after having new engine put in, had to make same day return truck not running good jan. 26 paid $12,650 for engine, picked up truck again on Tuesday drove truck had to return truck for second time check engine light lite on also truck cutting out on acceleration, dropped off truck for third time service stated they replaced several coil packs drove all day performed fairly, on Friday the 30th of jan. had to return for the fourth time check engine lite on again and truck vibrated on acceleration serivice manager said it was the catalatcy converter . so I'm afraid to drive truck to far because I need to close to AutoNation ford. this is and has been a bad experience for me, I came for professional service at ford and has been let down over and over again, keep in mind that $12,650 I have a note on this money for 60 months, and 11.50%. I am displeased with this dealership service dept. my name is Joe sewell of Citronelle,al 2015 ford F-150 engine replacement job gone very bad. feel free to contact me.
by AutoNation Ford Mobile on 02/02/2026
Hello, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (251) 202-2016. We would appreciate the chance to turn your experience around.
by 2008 FORD F150 SUPERCREW Owner on 01/26/2026Verified Service
Price an done in a timely manner,
by AutoNation Ford Mobile on 01/28/2026
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by 2025 FORD MUSTANG Owner on 01/17/2026Verified Service
I recently had my car serviced, and I'm extremely satisfied with the experience. The staff was professional, friendly, and attentive to every detail. They explained the process clearly, completed the work efficiently, and made sure everything was running smoothly before returning the vehicle. The service center was clean, well-organized, and I felt confident that my car was in good hands. I highly recommend this car service to anyone looking for reliable, high-quality care for their vehicle!
by AutoNation Ford Mobile on 01/18/2026
Hi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call.
by 2020 FORD F150 SUPERCREW Owner on 01/11/2026Verified Service
Good experience.asdfasdfasd
by AutoNation Ford Mobile on 01/13/2026
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by 2024 FORD MUSTANG Owner on 11/09/2025Verified Service
Excellent manager excellent team
by AutoNation Ford Mobile on 11/09/2025
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
by 2018 FORD F150 SUPERCREW Owner on 11/08/2025Verified Service
Great Adviser Experience with Great oil change at a Great minimum time.
by AutoNation Ford Mobile on 11/09/2025
Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
by 2019 FORD EXPEDITION MAX PLATINUM Owner on 10/31/2025Verified Service
Fast, reliable service. Easy to work with.
by AutoNation Ford Mobile on 11/03/2025
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2015 FORD F250 SUPER DUTY Owner on 10/29/2025Verified Service
Robert was nice and had my vehicle finished early
by AutoNation Ford Mobile on 10/30/2025
Hello, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2020 FORD F150 SUPERCREW Owner on 10/25/2025Verified Service
Timely service not a long wait
by AutoNation Ford Mobile on 10/27/2025
Hello, thank you so much for the review! If you ever need help, just give us a call. Happy motoring!
by 2023 FORD F150 LIGHTNING PRO/LIGHTN Owner on 10/22/2025Verified Service
70 plus days without a vehicle
by AutoNation Ford Mobile on 10/25/2025
Hi, thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (251) 202-2016 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
by 2016 FORD EXPEDITION XLT/KING RANCH Owner on 10/17/2025Verified Service
Took too long to start service on my truck
by AutoNation Ford Mobile on 10/21/2025
Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
by Martella Owes O. on 09/17/2025Verified Service
Nice friendly service and very fast
by AutoNation Ford Mobile on 09/21/2025
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2019 FORD F350 SUPER DUTY Owner on 08/29/2025Verified Service
They got me in and out for a service faster than I expected
by AutoNation Ford Mobile on 09/01/2025
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2023 FORD BRONCO BASE/BIG BEND/BLAC Owner on 08/24/2025Verified Service
I called and scheduled to have my Bronco serviced and to have the recall on the rear shocks taken care of. I had it lined up to be picked up Thursday morning, serviced and returned. When they didn't show up I called to make sure they didn't forget about me and was told that I wasn't scheduled to be picked up and that I was out of their pickup range, I've had it picked up at the same place twice before. I asked if they could get to it that evening when I got off work and they said yes. When I got there that evening the lady checking me in said that I would need to leave my vehicle with them for 7 days for them to be able to do the rear shock change out. I asked why and she said that they were backed up and couldn't get to it until then. So I asked why couldn't she just schedule me in for 7 days later because I couldn't do without my vehicle for 7 days, but she said that they couldn't do that. They needed to have it available when they got someone free to work on it, which makes no sense. If you're backed up 7 days, then just schedule me in for 7 days later. Then another service rep stepped in, I guess to be the "man" and set me straight and said that that's the way all Ford dealerships are doing it now. I called Mullinax to ask them about scheduling me in and they said no problem and set me up for this coming Friday. If this is the kind of service that I can expect from Auto Nation then I will take my business elsewhere.
by AutoNation Ford Mobile on 08/25/2025
Hello, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (251) 202-2016 to discuss what we can do to help.
by 2021 HYUNDAI KONA ULTIMATE Owner on 08/23/2025Verified Service
Professional, clean lobby, and kept me updated on status of my car as they servicing it!
by AutoNation Ford Mobile on 08/25/2025
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2019 FORD EXPEDITION XLT Owner on 08/15/2025Verified Service
Fast service, nice facility.
by AutoNation Ford Mobile on 08/17/2025
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by 2015 FORD MUSTANG Owner on 08/12/2025Verified Service
I recently brought my vehicle into AutoNation Ford for service, and I couldn't be more impressed with the entire experience. From the moment I arrived, the staff was courteous and efficient, and everything ran smoothly from check-in to pick-up. A special shoutout to Steven, my service writer, who truly went above and beyond. He was professional, knowledgeable, and kept me informed every step of the way. Whether it was explaining the necessary repairs or offering clear estimates and timelines, Steven made the process stress-free and transparent. It's rare to find someone who genuinely cares about customer satisfaction, and Steven absolutely does. The service itself was completed on time and done right the first time. My vehicle is running perfectly, and I left feeling confident and well taken care of. I highly recommend AutoNation Ford's service department! Especially if you have the chance to work with Steven. He's the kind of person who turns a routine service appointment into a great customer experience.
by AutoNation Ford Mobile on 08/14/2025
Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
by 2020 FORD F150 SUPERCREW Owner on 08/08/2025Verified Service
Thought cost was a bit high for work done.
by AutoNation Ford Mobile on 08/11/2025
Hi, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (251) 202-2016. We hope to hear from you.
by 2018 FORD F150 SUPERCREW Owner on 07/19/2025Verified Service
Fast service, got me in and out quick!
by AutoNation Ford Mobile on 07/21/2025
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Kelly S. on 07/01/2025Verified Service
Problem found and fixed quickly.
by AutoNation Ford Mobile on 07/02/2025
Hi Kelly, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
