by 2011 HYUNDAI SANTA FE LIMITED Owner on 08/10/2025Verified Service
Liked rental provided. Miscommunication on what was needed initially. Went for alignment. They required more repairs to do alignment. Initial fix made handling rough hitting bumps on road. Took it back for a test ride and was told that more. needed to be done. Aj was patient and kind. Ended up ok (but expensive) in the end
by 2022 HYUNDAI TUCSON SEL Owner on 06/18/2025Verified Service
I had to take my car in five times to get my air conditioner fix correctly. I had to get it tested elsewhere to show them where the actual leak was coming from. They refused to look for a Freon leak from anywhere other than under the hood of the car. It was leaking from the evaporator which is behind the dashboard inside the car.
by 2014 HYUNDAI AZERA Owner on 06/05/2025Verified Service
I appreciate them looking into the issue I asked them about but it's hard to take them seriously when they suggest I put at least $9k worth of work into an 11 year old car that won't sell for more than $6k at best. I just wish they had spent more time discussing practical approaches to a solution to my problem.
by 2016 HYUNDAI SONATA SPORT/LIMITED Owner on 06/03/2025Verified Service
Engine was replaced under warranty in my 2016 vehicle. I opted to have all engine hoses, filters, and belts that were not included in the warranty replaced as well as the starter, so cost to me was about a thousand dollars. Was offered a free rental car a few days after the shop verified that a new engine was covered. Service dept kept me informed throughout the process.
by Cwayt@att N. on 05/23/2025Verified Service
It was easy to schedule the appointment. The staff were courteous and quick to get me checked in. The rental process was easy so I didn't have to wait while services were being done to my car. The communication was great. The services were taken care of and my car was done as promised.
by 2022 HYUNDAI TUCSON SEL Owner on 05/21/2025Verified Service
Their service technicians are incompetent. This is the 4th time bringing it in for leaking freon, and at no point did they check if it was leaking from the evaporator. Which is where it is leaking from, but we had to get a sniffer test done. Auffenberg never did it.
by 2018 HYUNDAI SANTA FE SPORT Owner on 03/03/2025Verified Service
It took 1 1/2 days for an oil check/change. I appreciate the loaner car they gave me, but it was quite dirty on the outside & they have a car wash directly across the street. The facility needs to be marked one way all around the building because 2 vehicles going side by side is difficult
by 2024 HYUNDAI TUCSON LIMITED Owner on 02/24/2025Verified Service
So appreciate all you do! Thought there could be better signage at the end of the building directing where to go for service...unless you look at the building driving past (this was my first time to the new facility) one might miss where service is located....I got out of my car at the end of the building looking for the service entrance.
by 2021 HYUNDAI PALISADE SEL Owner on 02/14/2025Verified Service
Michele (scheduler) was able to get my Palisade in much sooner than I anticipated. Steve met us in the service bay & checked us in quickly. Michele reserved us a loaner car which we needed as the service I requested wasn't completed until the following morning. Overall, the services provided were outstanding and the staff are very friendly & professional.
by 2024 HYUNDAI TUCSON LIMITED Owner on 12/27/2024Verified Service
New building is impressive. You might get some customers disappointed you no longer have a car wash or vacuum out inside of car. Guess time will tell on that. Service rep was curteous. You might want to update this email, you are still showing your old address.
by 2012 HYUNDAI ELANTRA GLS/LIMITED Owner on 11/22/2024Verified Service
I do not understand and actively dislike a fee of $295 to run a diagnostic when we took it in because this Hyundai had a check engine light set up by Hyundai and it went to a Hyundai dealer!!!! They admitted to me that it may not be fixed and this may happen again - then they MIGHT know the exact problem. I will continue to protest this fee and having bought 3 cars from this dealer may not buy another.
by 2017 HYUNDAI ELANTRA SE/VALUE/LIMITED Owner on 10/17/2024Verified Service
I had an appointment at 2:30. The tech came out to let me know everything was good except for a few things. At 5:30, I finally went up to the counter and inquired about my car. First the girl said no, but when I told her I had been there since 2:30, she looked again. She finally found the paperwork, then couldn't find the keys. When I left, the technician was already gone.
by Wrw78@hotmail C. on 08/25/2025Verified Service
Our Service Rep Steve was very helpful and explanatory.... timely return of vehicle and loaner set-up went smooth... Thank You
by 2019 HYUNDAI TUCSON LTD/SEL/SP/ULT/VAL Owner on 08/03/2025Verified Service
The service is always excellent. I don't like your new appointment system nd while I appreciate a loaner, I have to bring a pillow to see over the wheel in the Elantra. That's why I bought an SUV with a power seat!
by 2020 HYUNDAI SANTA FE SEL/SEL PLUS Owner on 07/21/2025Verified Service
Always a very friendly staff. Quick to check you in. Keeps you informed about whats going on with your vehicle.
by 2016 HYUNDAI TUCSON LTD/SPT AND ECO/SE Owner on 06/30/2025Verified Service
New appointment procedure was very much improved
Everyone in service department was professional curtious and friendly.
by 2022 HYUNDAI TUCSON SEL Owner on 06/23/2025Verified Service
Great service with great personnel. Very efficient. Nice touch that they followed up with a phone call. I would definitely recommend them.
by 2013 HYUNDAI SONATA GLS Owner on 06/19/2025Verified Service
Steve was the best in helping me out plus the car rental guys were awesome as well i didn't have my insurance paper in the car they was patient as I call my agent to verify my car insur. thanks again hyundai service
by 2022 HYUNDAI ELANTRA SEL Owner on 06/03/2025Verified Service
Everyone was friendly, helpful and efficient in checking in my car and processing the loaner vehicle.
by 2022 HYUNDAI SANTA FE SEL Owner on 05/28/2025Verified Service
Customer service was great, as usual. What could be improved is parking but understand plans needing to be changed.
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Service Information
1,363 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Auffenberg Hyundai specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Auffenberg Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Auffenberg Hyundai in O Fallon, IL? Verified customers who visit Auffenberg Hyundai in O Fallon, IL rate this business 4.5 out of 5 stars, with 598 reviews. 1,363 customers favorited this location.How can I contact Auffenberg Hyundai in O Fallon, IL? To reach the sales team at Auffenberg Hyundai in O Fallon, IL, call (618) 622-9001. To reach the service department, call (618) 622-9001Does Auffenberg Hyundai in O Fallon, IL have a service center? Yes, Auffenberg Hyundai in O Fallon, IL does have a service center. You can contact the service department at (618) 622-9001.
