by 2018 AUDI Q5 PREMIUM PLUS Owner on 06/24/2026Verified Service
I appreciate how welcoming the staff is, however every time I bring the car for service you seem to find something wrong. An expense that usually goes from $2000 and up to almost $11,000
Issues that I have had with this car long before my warranty was over was never corrected. When warranty was expired then I am told of repairs needed that exceeded $10,500
I am very disappointed and displeased at Audi which is a great car
by 2019 AUDI Q7 PREMIUM/SE PREMIUM Owner on 05/15/2026Verified Service
The quality of the service was excellent, however the price for some of the services performed was unreasonably high. The cost to replace the wipers ($289) and cabin pollen filter ($287) seemed excessive ... and the quote to replace the engine air filter ($434) was also overpriced.
by 2026 AUDI Q8 PREMIUM PLUS S-LINE Owner on 03/30/2026Verified Service
"I had a great experience purchasing my vehicle here. The team was knowledgeable, transparent about the pricing, and made the entire financing process straightforward. I didn't feel pressured at any point, and they were very helpful in explaining all the features of the car before I drove off the lot. Highly recommended if you are looking for a professional and smooth car-buying experience."
by 2024 AUDI RS E-TRON GT Owner on 02/09/2026Verified Service
No coordination or efficiency. Couldn't fix the issue after diagnosing the entire day. On the follow up appointment they cancelled the loaner car 12 hours before the appointment. I've reached out multiple times to reschedule and haven't heard from anyone.
by 2026 AUDI A6 PREMIUM PLUS Shopper on 02/06/2026Verified Purchase
Salesman took excellent care of me. No pressure and I got the car I wanted!
Audi service department (i have been using them for at least 25 years) is the best
My car is always in great shape, and they take care of the few problems I have had in the past.
by 2021 AUDI A5 PREMIUM PLUS 45 Owner on 01/29/2026Verified Service
I presented an Audi printout stating my service maintenance contract was still in force. The service advisor and the service manager told me it has expired and wasn't covered. Also the car was not returned cleaned and washed. Other than that the maintenance was preformed as stated in a prompt manor.
by 2024 AUDI Q7 PREMIUM PLUS Owner on 01/04/2026Verified Service
The service team are by far the best I have ever had to deal with. I have family members who have horrible service stories with non-Audi dealerships, and I let them know with PRIDE how amazing this place is. AMAZING!!! and they should just trade in for this experience alone.
by 2023 AUDI RS7 Owner on 12/25/2025Verified Service
Car has a clicking sound when steering is turned. After having the car for 5 weeks no resolution. Was told they need an auto stethoscope to locate sound. After all that time? Was told car is safe to drive despite not locating the source of the problem.
by 2014 AUDI A4 2.0T QUA PREMIUM Owner on 11/16/2025Verified Service
it was absolutely awful. It was so bad I would NEVER buy an Audi at this dealer.
Worse than poor.
Not only was it a 5 hour wait to be told I needed a new passenger side outdoor mirror, which is why I made the appointment, it was not fixed.
A long a list of how awful it was, without even mentioning that there was a fee to use your credit card. I coul dhave easily written a check or paid cash.
by 2024 AUDI Q5 PREMIUM 45 Owner on 11/16/2025Verified Service
The service representative was knowledgeable, friendly, and efficient. It was hassle free, as it should be. I have been bring my Audis to Great Neck Audi for years (formerly Biener Audi) and I do notice the scaling down of amenities in the customer's lounge. In the past, there were coffee and snacks. In my last visit, it was just coffee.
by 2018 AUDI Q5 PRESTIGE Owner on 10/18/2025Verified Service
As in past visits, everything went well I have a lot of confidence in there technicians that they do the job right
Those who manage the service desk are knowledgeable and keep me informed on what's happening especially Shalene (sp?) whom I dealt with twice
by 2024 AUDI A6 PREMIUM PLUS Owner on 07/25/2025Verified Service
This dealership has gone way downhill with new ownership. Service department is completely mismanaged, if managed at all. I will be looking for another local dealer for either Mercedes or BMW for my next car. Very disapointing after a 20+ year relationship with what was Biener Audi. Great Neck Audi and its Canadian owners have destroyed this dealership.
by 2016 AUDI Q5 PREMIUM PLUS Owner on 07/18/2025Verified Service
I asked them to check out why the car keeps burning oil and I spent thousands to fix it, and a few weeks later the car is running low on oil again.
Also, they quoted me **$450** to replace two sun visor clips. I declined, and then found the pair of them for $9 on Amazon and it took me less than two minutes to replace them myself. I suspect the rest of the bill was just as much of a rip-off.
by 2019 AUDI Q5 PREMIUM PLUS Owner on 06/29/2026Verified Service
the sevice rep was excellent and replsced key battery. First time I have been charged to have this done.
by 2017 AUDI Q7 PRESTIGE Owner on 06/22/2026Verified Service
Service was good, but recent almost doubling of the cost for an oil and filter change was very disappointing.
by 2023 AUDI Q7 PREMIUM PLUS Owner on 06/12/2026Verified Service
No rental cars. No service spots available with check engine light on. Told to come back in three days.
by 2022 AUDI E-TRON GT PRESTIGE Owner on 06/10/2026Verified Service
I didn't like anything. They never do anything within their own time table. I have no confidence they know what they are doing.
by 2025 AUDI A5 PREMIUM PLUS Owner on 05/31/2026Verified Service
Purchased 2025 car and the tire pressure signal was on; Low air at 15psi. Now need to bring back 2 weeks later the check engine light came on even after I was told the A5 faulty engine light was corrected
by 2023 AUDI Q5 PREMIUM 45 Owner on 05/19/2026Verified Service
Customer care behind the desk was excellent and very professional. The car was cleaned and the service was on time.
by 2021 AUDI Q3 PREMIUM PLUS S LINE 45 Owner on 04/30/2026Verified Service
Very professional, and time to let you know was happening, what they foumd and what they advise should be done
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Service Information
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11,471 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Audi Great Neck specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Audi Great Neck specializes in these makes, in addition to many others.
Audi
BMW
Honda
Lexus
Volkswagen
About Us
Audi Service Center in Great Neck, NY
Factory-trained technicians, genuine OEM parts, and Long Island's largest loaner fleet. Open six days a week
What do verified customers think about Audi Great Neck in Great Neck, NY?
Verified customers who visit Audi Great Neck in Great Neck, NY rate this business 4.3 out of 5 stars, with 611 reviews. 11,471 customers favorited this location.
How can I contact Audi Great Neck in Great Neck, NY?
To reach the sales team at Audi Great Neck in Great Neck, NY, call (516) 829-2834. To reach the service department, call (516) 829-2834
How can I schedule a service appointment with Audi Great Neck in Great Neck, NY?
