by 2020 FORD EXPLORER LIMITED Owner on 01/19/2025Verified Service
Relatively quick oil change, but a little pricey. I trust them to not push for unnecessary work. They always suggest things but don't pushback when I decline.
by Arlington Heights Ford on 01/19/2025
Thanks for sharing your experience with our oil change service at Arlington Heights Ford. It's good to hear that you find us trustworthy and appreciate the transparency in the recommendations we provide. Wishing you well on all your journeys ahead.
by Rebecca F. on 01/11/2025Verified Service
JB at Arlington Quick Lane was really helpful and kind. Honored my online promo for my oil change and got me outta there even quicker than expected. Thank you for the great service!
by Arlington Heights Ford on 01/11/2025
We're pleased to hear you had a smooth experience with our team at Arlington Heights Ford. Wishing you safe travels and hope to see you again when your vehicle needs service!
by 2011 FORD TAURUS SEL Owner on 01/10/2025Verified Service
They alway go over what they did and what they found.
I will take to them for front brakes. To bad they don't make
Sedans. I don't want an Electric,SUV or a truck.
I will keep my Taurus .
by Arlington Heights Ford on 01/10/2025
Thank you for your insights and praise, even if Sedans are your preferred choice. Glad to hear you'll continue using our service department for maintenance like the front brakes on your Taurus. Arlington Heights Ford appreciates customers like you.
by 2020 FORD RANGER XL/XLT/LARIAT Owner on 01/06/2025Verified Service
Tony W worked well with my adjuster following my incident and made sure that the claim was adjusted properly and that the parts used met Ford's standards. I appreciated the advocacy and the great work!
by Arlington Heights Ford on 01/07/2025
Arlington Heights Ford is glad to hear that our team provided superb service through your claim process. Always count on us for advocating for proper standards and quality parts. Thank you, and take care!
by 2007 LINCOLN TOWN CAR SIGNATURE LTD Owner on 01/06/2025Verified Service
I came in for a lube, oil change, filter change, and multipoint inspection, and that's exactly what I got.
by Arlington Heights Ford on 01/06/2025
Glad we could provide exactly what you needed at Arlington Heights Ford. Take care with your vehicle.
by 2020 FORD EXPLORER ST Owner on 12/25/2024Verified Service
We continue to be very pleased with the service at Arlington Hts. Ford. Great service reps and great mechanics!
by 2019 FORD ESCAPE SEL Owner on 12/21/2024Verified Service
Love the pick up and delivery when work was done. Phone call from Justin who explained what was needed and also cost was appreciated. Service could not have been better.
Thank you.
by 2016 FORD FOCUS TITANIUM Owner on 12/13/2024Verified Service
Service rep Kevin was great. Explained things well and repair was done quickly A very good experience.
by 2014 FORD ESCAPE SE Owner on 12/06/2024Verified Service
I liked that they honestly talked about what needed to be done and not try to sell me something that necessarily had to be not done. I thought they did a good job.
by Arlington Heights Ford on 12/09/2024
Thank you for your kind words! We're thrilled to hear that you appreciated our honest approach at Arlington Heights Ford. It's always our goal to provide transparent service and ensure our customers feel confident in their decisions. We look forward to assisting you again in the future!
Sincerely,
The Team at Arlington Heights Ford
by 2008 MERCURY GRAND MARQUIS LS Owner on 12/05/2024Verified Service
Was unable to rotate my tires due to 'swollen lug nuts.' Tech didn't bother to check with me for the thin wall socket to remove my custom wheels - or bother to do so after I informed him as much.
by 2016 FORD FUSION TITANIUM Owner on 12/04/2024Verified Service
Is was effortless, the dealership came to my home, picked up my car, serviced my car, and returned my car back to my home. Very nice experience and convenient.
by Arlington Heights Ford on 12/05/2024
Thank you for your wonderful review! We're thrilled to hear that your experience with Arlington Heights Ford was effortless and convenient. Providing exceptional service, such as picking up and returning your car, is something we strive for. We look forward to serving you again in the future!
Sincerely,
The Team at Arlington Heights Ford
by 2018 FORD F150 SUPER CAB Owner on 12/03/2024Verified Service
On arrival Im greeted with a genuine helpful attitude. I feel everyone at AHFord is out to provide the best care and outcome for me and my vehicle. So far I have nothing but a positive experience At AHFord.
by Arlington Heights Ford on 12/04/2024
Thank you so much for your wonderful review! We're thrilled to hear that you felt genuinely welcomed and that our team at Arlington Heights Ford is dedicated to providing the best care for you and your vehicle. Positive experiences like yours motivate us to continue our hard work. We look forward to seeing you again soon!
Sincerely,
The Team at Arlington Heights Ford
by 2018 HYUNDAI SONATA SPORT/LIMITED/SEL Owner on 11/27/2024Verified Service
I liked everything. The car was taken from my house to Arlington Heights by my salesperson. The battery was replaced and the car was returned to my house. The car now runs fine.
by Arlington Heights Ford on 12/01/2024
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at Arlington Heights Ford. It's fantastic that your car was taken care of and is now running fine after the battery replacement. We appreciate your trust in our team and look forward to assisting you again in the future!
Sincerely,
The Team at Arlington Heights Ford
by 2017 FORD EXPLORER XLT Owner on 11/25/2024Verified Service
The service was excellent, but I'd expect nothing less. I've been having my Explorers serviced there for nearly two decades and have never had a bad experience.
by Arlington Heights Ford on 11/27/2024
Thank you for your wonderful feedback! We're glad to hear that you've been trusting Arlington Heights Ford with your Explorers for nearly two decades and appreciate your loyalty. It's great to know that you consistently have excellent experiences with our service. We look forward to continuing to serve you in the future!
Sincerely,
The Team at Arlington Heights Ford
by 2021 FORD EXPLORER XLT Owner on 11/21/2024Verified Service
Good fast service.
They addressed my concern about a certain part, and assured me that everything is fine
by Arlington Heights Ford on 11/22/2024
Thank you for your positive feedback! We're glad to hear that you received fast service and that we could address your concern regarding your vehicle. At Arlington Heights Ford, we always strive to ensure everything is in top condition for our customers. We look forward to seeing you again for any future needs!
Sincerely,
The Team at Arlington Heights Ford
by 2018 FORD TAURUS LIMITED Owner on 11/21/2024Verified Service
Polite, Prompt and Professional!
Solid maintenance of our vehicles and our customer / business relationship.
by Arlington Heights Ford on 11/22/2024
Thank you for your kind words! We truly appreciate your positive feedback about Arlington Heights Ford. It's great to hear that you're pleased with our maintenance services and our professional relationship. We look forward to continuing to serve you and your vehicles in the future!
Sincerely,
The Team at Arlington Heights Ford
by 2014 FORD FOCUS TITANIUM Owner on 11/19/2024Verified Service
The service advisor was very helpful and informative. He kept me updated on the progress and the work was completed when promised. I was very happy with the service
by Arlington Heights Ford on 11/21/2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service team at Arlington Heights Ford. It's great to know that our service advisor was helpful and kept you updated throughout the process. We appreciate your feedback and look forward to seeing you again soon!
Sincerely,
The Team at Arlington Heights Ford
by 2022 FORD EXPLORER XLT Owner on 11/15/2024Verified Service
JB took the time to listen to my concerns and he and his team were able to remedy the situation. Thank you JB!
by Arlington Heights Ford on 11/18/2024
Thank you for your kind words! We're thrilled to hear that JB and our team could address your concerns effectively. Your satisfaction is our priority at Arlington Heights Ford. We appreciate your feedback and hope to see you again soon!
Sincerely,
The Team at Arlington Heights Ford
by 2014 FORD MUSTANG Owner on 11/14/2024Verified Service
Service advisors are very kind and helpful. Technicians do a good job. My car was ready on time and the repair is going well. I'll continue to be a customer!
by Arlington Heights Ford on 11/15/2024
Thank you for your wonderful review! We're thrilled to hear that our service advisors and technicians at Arlington Heights Ford provided you with kind and helpful service. It's great to know your car was ready on time and that your repair is going well. We appreciate your continued trust in us and look forward to serving you again!
Sincerely,
The Team at Arlington Heights Ford
by 2015 FORD F250 SUPER DUTY Owner on 11/13/2024Verified Service
The service people are always very helpful when I have a question, they figure stuff out for me quickly. I have been going to Arlington Heights Ford for almost 20 years with my late husband and love the service here!
by Arlington Heights Ford on 11/15/2024
Thank you for your wonderful review! We're thrilled to hear that you've been with us for almost 20 years and that our service team has consistently been helpful and quick to assist you. Your loyalty to Arlington Heights Ford means a lot to us, and we look forward to continuing to provide you with excellent service for many more years to come!
Sincerely,
The Team at Arlington Heights Ford
