by 2012 JEEP GRAND CHEROKEE LIMITED Owner on 07/07/2021Verified Service
Overpaid for new brakes that resulted in a "click" every time applied the brakes. I took it back twice and was told problem "fixed", they replaced an item that was causing the sound. Results - still there every time I apply the brakes that wasn't there prior to over paying for new brakes. No confidence.
by Mary on 07/12/2021
Thank you for trusting us with your service needs. We hate to learn about your negative experience. Please contact Todd Linneman, Service Manager at 480-607-8580.
by 2019 RAM 1500 LIMITED Owner on 05/09/2021Verified Service
Customer service was very disappointing. They hit the curb and scratched my wheel. They told me that the screen they ordered would be arriving in 3-5 days, and it didn't arrive for 2.5 weeks. I had to check in with Jorge for updates on delivery consistently. Major lack of communication. I will not be taking my truck back to Airpark.
by Mary on 05/12/2021
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. We are sorry to hear that communication with our team was not strong. Please contact Clint Zelez, Service Director, at 480-556-7400 to discuss what we can do to help.
by 2016 JEEP WRANGLER UNLIMITED SAHARA Owner on 04/03/2021Verified Service
Do NOT go to Airpark for any type of service. I took my Jeep in to correct an occasional front end wobble. Airpark charged me $926.00 and now I have a constant wobble. Took it back to be repaired and Airpark told me they could not fix it and to take my Jeep somewhere else. No argument there. These people are crooks.
by Mary on 04/07/2021
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Clint Zelez, Service Director, at 480-556-7400 to discuss further.
by 2018 DODGE DURANGO SXT Owner on 03/02/2021Verified Service
Vicki Raimes is an excellent Service Advisor. She's very personable and attentive. She makes sure I'm comfortable with what has to be done and provides constant updates. The ZakTak service was performed quickly and I was very pleased with the results.
by Mary on 03/03/2021
Thank you for your positive feedback!
by 2017 JEEP WRANGLER UNLIMITED RUBICO Owner on 12/04/2020Verified Service
Pretty bad...
Over 2 hours waiting for a scheduled oil change.
Had to get out and look for someine to get my Jeep ready to go.
No windshield service sticker even though I specifically asked for it.
41psi tire pressure instead if 30psi as specifically requested (40"tires)
Nobody in the office.
No service manager available.
Nobody cares...
by Mary on 12/09/2020
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact Glen Drobney, General Manager, at 833-718-0491.
by Penny K. on 09/16/2020Verified Service
It was some oddball thing. The service advisor, Tom Raabe. and his technician worked with me to find the issue and make the repair in the most efficient and economical way.
The car is running great now!
Although I have moved out of their service range, so to speak, i will try to have Airpark continue to service the car.
by Mary on 09/17/2020
Thank you for your positive feedback!
by 2019 JEEP GRAND CHEROKEE SUMMIT Owner on 03/18/2020Verified Service
Friendly staff, but service department apparently did not check tire pressures during a routine oil change and tire rotation. Later that day, dashboard display showed very low pressure in one tire and uneven pressure levels between tires. Had to add air to tires at home.
by Mary on 04/06/2020
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Ron Rhodes, Service Director / Shawn McEniry, Service Manager at 480-696-5885.
by James M. on 02/05/2020Verified Service
My Service Advisor Derrick was awesome! Extremely courteous and respectful. Attentive all of my service needs and made sure that I was well informed on the services that were performed on the ride. One of the most pleasant vehicle service experiences I've ever had.
by Airpark Dodge Chrysler Jeep on 02/06/2020
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us, James!
by 2010 JEEP WRANGLER SPORT Owner on 01/27/2020Verified Service
Gave 4 stars because they gave us an exhorbitant quote for additional things to 'fix'. We chose to get the oil change and tire rotation instead. They also did not rinse off the car before we picked it up (which they've done in the past.) Car is running fine. They gave us a detailed breakdown of the other suggested fixes but it was too costly and we felt the vehicle didn't need the recommendations.
by Airpark Dodge Chrysler Jeep on 01/29/2020
We appreciate your positive star rating; we make suggestions about repairs based on what is recommended by Jeep. We price our services competitively based on our factory certified technicians and high quality parts. If you have questions about your service visit, please contact our Service Director, Ron Rhodes, at 480-696-5885 to discuss what we can do to help.
by Thaddeus S. on 05/07/2019Verified Shopper
Typical auto dealership. I sent them an email with some specific comments about the vehicle and asked a couple questions and requested their best price on the vehicle. I received no response to my questions just an invoice with the advertised price plus they added a $300.00 window tint on top of it. Then a barrage of emails from numerous employees. If they don't listen they don't care.
by Julie E. on 03/12/2019Verified Purchase
I had a great experience with Airpark Dodge Chrysler Jeep. The staff were very friendly and very helpful. I never felt rushed or pushed into anything. I ended up buying a used Jeep and was very happy with it. Although I did have a little hiccup with the jeep I bought, the manager was great and quick to fix it.
by 2013 JEEP GRAND CHEROKEE OVERLAND Owner on 01/12/2019Verified Service
Had LOF tire rotation and the request for Shock absorber check and repair on the windshield washers. Who is your washer was not prepared had to go back and the shocks were not looked at. What shouldve been a one hour LOL turned into a 3 1/2 hour wait at the dealership.
by Herb N. on 06/19/2018Verified Purchase
Almost perfect used car purchase. Cash purchase took too long. And dealer wanted me to pay extras on top of the purchase price. Those should have been in the price to begin with so we did some additional negotiating. I should have asked about add-instead earlier in the process Used car was nicely prepared and Ive had no issues.
by 2010 JEEP WRANGLER SPORT Owner on 04/18/2018Verified Service
Leon, service adviser, and entire team were wonderful. Had lube, oil change, tire rotation and recalls completed in 1 1/2 hours. Leon made a point to keep me updated 1 hour in the service call and looked up all recalls eligible for my Jeep. Would highly recommend Airpark for your next Jeep service.
by 2014 JEEP GRAND CHEROKEE LIMITED Owner on 02/20/2018Verified Service
I had to wait for a long time for my servicer person to be found when I showed up for the appointment. I also was then forgotten when my oil change was done. The excuse was that it was so busy; he couldnt get away. There also wasnt any review of what was found or suggested for down the road maintenance wise after the oil change was completed.
by 2007 JEEP GRAND CHEROKEE LAREDO/COL Owner on 09/20/2017Verified Service
The service was great except for two things:
1. The wait was awfully long. I dropped my car off at 9:45 AM and didn't leave the dealership until around 12:45 PM.
2. The service interval programmed into the car was not updated. So even though my oil change was performed I still have a light on the dash stating perform service.
by 2005 JEEP WRANGLER SPORT/TJ SPORT Owner on 04/15/2017Verified Service
These are inefficient dishonest people. They tried to charger me for a TUNE UP!! Although I had checked that they had the rare part and reserved it with the parts department, it took 3 days for them to find it. After spending more than $2,700.00 they returned a dirty car.
by 2005 JEEP GRAND CHEROKEE LIMITED Owner on 04/26/2016Verified Service
This service was for a factory recall. It took almost 2 years from the time of notification from Chrysler of the recall until the Airpark Jeep had the part(s). It wasn't until I wrote a letter to the government office in charge of recalls did the part magically appeared. What a surprise. In general, this dealership cares little about their customers (at least me) and in providing even average customer service.
by 2025 JEEP COMPASS LIMITED Owner on 04/03/2026Verified Service
Kyle always takes good care of his guests
by 2024 JEEP COMPASS LATITUDE Owner on 04/03/2026Verified Service
The staff is amazingknowledgeable, experienced, timely, and informative!
