by 2022 ACURA TLX TECH A Owner on 07/11/2023Verified Service
Went in for a tire balance and rotation ('22 TLX ASpec) which was pretty quick for the most part. Couple of days later I noticed one of the rims had paint scraped (looks like they used a screwdriver ) down to bare metal where they took wheel weights off. Not sure what the recommended tool is at Acura but I know it can't be whatever they used on factory painted wheels.
by ABEL TALBO on 07/12/2023
Good morning,
i am sorry to hear about this. I will contact you directly about the concern. I will also check to see what tools are used during the service so this does not occur again.
thank you.
Abel
by 2016 ACURA TLX Owner on 07/10/2023Verified Service
This is the 3rd time, the same error light has appeared in the last three months. On the last visit, the catalytic convertor was replaced and less than 30 days the same error message appears. I expected a better level of service from the dealership. I'm hoping this can get resolved.
by ABEL TALBO on 07/12/2023
Good morning,
i will contact you about this. and we will get this checked for you. sorry for the inconvenience.
Abel
by 2011 ACURA TSX Owner on 06/07/2023Verified Service
Disappointing Acura of Tempe experience: overcharged $5,200, car broke down due to missed alternator issue. Manager blamed me, lacked empathy. Advisor quoted $4,000 for undisclosed issues, upsold unnecessary services. Lack of transparency, professionalism, and accountability. Caution others to reconsider.
by Abel.Talbo on 06/08/2023
I am sorry you felt this about the service. We did work with you on the repairs and prices. the alternator was working and not making any noise when delivered the vehicle. We worked out the lowest possible price for replacement to help you with this new concern.
by 2018 ACURA MDX TECH Owner on 05/24/2023Verified Service
As close to perfect as possible. Every time I need any kind of service for my MDX at Acura of Tempe, I know I can trust David Willott to take meticulous care of all the details. It's all about peace of mind when driving this and any other vehicle, and Acura of Tempe has provided that every single time I've been there during the last 4 years.
by 2021 ACURA ILX PREMIUM/TECHNOLOGY Owner on 03/18/2023Verified Service
Doug Ping provided excellent service as always. He worked me in for a tire and battery check without a previous appointment. Tire had a nail and small bubble requiring replacement and battery required replacement as well. Doug had me in and out of the service department in less than 2 hours. Great job!!
by 2022 ACURA MDX ADVANCE Owner on 01/04/2023Verified Service
My service was excellent! From the moment I pulled my car in, to the end. I felt these guys are on their A game!! I choose Tempe Acura because the service is great! They know its not fun waiting but they make the environment comfy. Maddy knows her job. Shes very knowledgeable of cars (impressive) she loves her job and shes good at it!! Her bubbly personality is a bonus!! Acura is lucky to have her :)
by 2020 ACURA MDX Owner on 11/07/2022Verified Service
Positive- I was provided a loaner car for the time that my car was in service (a week)
Continue to bring in car that I recently purchased from Acura of Tempe with the same issue with the satellite and have documented where I have had issues but when I bring in to service, they can't find anything wrong
by 2022 ACURA MDX ADVANCE Owner on 09/14/2022Verified Service
You have to ask for all the details about the service. Seems that they are in a hurry to bill you. I bought maintenance care plan, but for some reason the service associate never knows it, I have to remind him every time after they give me an estimated amount for the service.
by 2012 ACURA TL Owner on 08/19/2022Verified Service
I've been given the run around too many times about my car. Told one thing is wrong so I paid to fix that. Then to find out the issue still persisted so they suggested something else, so I paid for that. 3rd time around and this issue still has not been resolved so they told me I need to fix the first thing AGAIN!! I'm done. I will not be taking my car back here for anything outside of an oil change ever again.
by Abel Talbo on 08/20/2022
Hello, thank you for the information. We will contact you and work to correct the concern.
by 2019 ACURA RDX TECHNOLOGY Owner on 08/01/2022Verified Service
We have been going there since 2009. The service has always been great. The service manager Abel always makes sure you are satisfied with the work performed. We love Acura vehicles and will continue going to this dealership. Would recommend to a friend.
by Abel Talbo on 08/20/2022
Thank you. I appreciate it.
by 2016 ACURA MDX TECH Owner on 06/17/2022Verified Service
Have no had an issues getting maintenance done on my vehicle with Acura Tempe. They might be a tad more expensive but I feel more confident with having Acura techs work on my car. In fact, right after I bought my MDX from another used dealership. I brought it to Acura Tempe for a fluttering noise in the undercarriage, and they took care of it. The other dealership could not or didn't care to help.
by 2019 ACURA MDX TECH Owner on 11/29/2021Verified Service
Todd G. at Acura of Tempe is absolutely amazing. Hes always so welcoming, helpful, and courteous. The entire service department is absolutely wonderful and the gal that is the cashier is a delight. So helpful and nice. Love this team and this is my second Acura they are servicing.
by Abel Talbo on 12/14/2021
Thank you, Happy Holidays
Abel
by 1998 ACURA 3.0 CL Owner on 11/04/2021Verified Service
My car was misdiagnosed, a safety recall was repaired incorrectly prompting me to return to the dealership, the GM refused to deal with me and make things right because I have him a bad review and threatened to call the policeif I showed up, and I am out 7 hours of my time and $160 for a diagnosis.
by 2014 FORD FUSION SE Owner on 09/04/2021Verified Service
The only good part of this place the sales guy was nice. The rest has been a nightmare. I STILL dont have my paperwork from the sale of this care. (The correct one. I was told to shred the first set, I kept it) Also, they misdiagnosed the issue completely on the car. Lucky for us, its not an Acura- and we are getting it properly serviced elsewhere.
by 2012 ACURA TSX TECH Owner on 08/03/2021Verified Service
Due to a misunderstanding regarding recent service at another Acura dealer I was initially very disappointed in my service. Abel the service manager reached out and I believe he will follow through with his word to rectify the matter. In speaking with him he stated he will assist in updating records and scheduling our next service.
by Abel Talbo on 08/05/2021
Hello,
I will be in contact and we can get things set up for your next service.
Thanks again for your visit.
Abel
by 2013 ACURA MDX TECH Owner on 07/18/2021Verified Service
Always a pleasure working with Acura of Tempe's service manager & his team, specifically Todd Goldhammer, who I always request as my service adviser at this location. I have been a loyal customer since moving to AZ in 2013, and have been happy w/the service ever since!
by 2015 ACURA RDX TECHNOLOGY Owner on 06/06/2021Verified Service
Highly satisfied with experience, I was a "wait" customer and was updated several times during the service process, given several recommended additional services with costs to have done then or defer. Courteous service representative and cashier. Service finished in timely manner.
by 2001 ACURA INTEGRA LS Owner on 04/23/2021Verified Service
My scheduled appointment was honored in a timely manner. My representative
Doug was courteous and professional. Doug was patient in answering all my questions regarding the repairs The accommodation of having a loaner car a great relief. The repairs were completed within the time frame quoted.
by 2017 FORD EDGE TITANIUM Owner on 03/20/2021Verified Service
Was given two tires out of courtesy however they broke one of my Tire pressure sensors, glued it back on and am yet to receive a resolution. I doubt I will, so overall terrible experience, inexperienced technicians. I wouldn't trust them with my car again.
by 2013 ACURA RDX TECHNOLOGY Owner on 03/11/2021Verified Service
Appointment made for routine service for my RDX. Explanation given for service needed and the timeframe for completion. Loaner vehicle was offered. Elected to wait. Completion was timely at the quoted amount. There has been no issues or a return to the dealership.
