by 2020 ACURA MDX A-SPEC Owner on 11/14/2023Verified Service
Over $500 for service that should cost half that. They say they changed the oil, but they did not reset the "oil life", which still says 40%. They called the next day and when I told them this they said they would have someone call me back to tell me how to reset it. they never did. They did provide a loaner car.
by Acura of Peoria on 11/15/2023
We appreciate your feedback considering our pricing. Please contact Vince, Hanock, Service Director, at 623-523-0870 at your earliest convenience to assist you with resetting your oil change indicator.
by 2015 FORD TAURUS LIMITED Shopper on 10/02/2023Verified Purchase
The car has been in the shop with several issues since 72 hours after purchasing it. The salesman, Grady has been very nice to work with but the sales manager, Steve is a complete jerk. We wanted to return the car after having it for 2 days because it was not safe for our son to drive. Steve told us we couldnt return it even though THE LAW says we can. He didnt want to fix it but then said he would, then did not speak to us
by Acura of Peoria on 10/04/2023
Wed like to look into this situation further. Please contact Jessica in Customer Service at 833-796-1425 at your earliest convenience.
by 2014 ACURA RDX Owner on 08/03/2023Verified Service
Steven is amazing, truly cares about his customers. Work is always done accurately. He stays in constant contact with you, you always know what's occurring, estimated time of completion and total cost. No shock at pick-up that the cost is more than previously communicated. Outstanding customer service!
by Acura of Peoria on 08/04/2023
We appreciate the comments on your experience with us, we hope we can assist you again soon!
by 2014 ACURA MDX ADVANCE Owner on 07/21/2023Verified Service
We been customers for years and had have bad service a couple times before and we never complained. We understand things can go wrong time to time, just took the vehicle back so they could fix their mistakes. This time we had to complain because it was mayor damage to body paint and they didnt made their self responsible for it. Very sad to see there is no ethnics (honesty & accountability ) in the way they conduct business.
by Acura of Peoria on 08/08/2023
We appreciate the comments on your experience with us, we hope we can assist you again soon!
by 2022 ACURA MDX TECH Owner on 04/28/2023Verified Service
Acura of Peoria service is the best! Review needs to be more than 50 characters. Review needs to be more than 50 characters. Review needs to be more than 50 characters. Review needs to be more than 50 characters. Review needs to be more than 50 characters.
by Acura of Peoria on 04/28/2023
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
by 2019 ACURA RDX ADVANCE Owner on 04/10/2023Verified Service
The service department showed tenacity and perseverance in finally locating and correcting a problem in our audio system that had existed since we bought the vehicle. They worked to get the warranty extended so that we would not have to pay for repairs that had been ongoing. I believe they showed service over and above.
by Acura of Peoria on 04/10/2023
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
by Andrea G. on 03/01/2023Verified Shopper
Walked out dissatisfied with my experience overall. Showed up with a scheduled appointment and the keys to the car I had an appointment to see were no where to be found. I wont go into details but I bought my last car at this dealership and will never buy one here again.
by Mary V on 03/13/2023
Were disappointed to hear you weren't satisfied with your purchase. We would be happy to look into this further, please contact Jessica in Customer Service at 833-796-1425 to discuss this further.
by 2021 TOYOTA TUNDRA CREWMAX SR5 Owner on 01/16/2023Verified Service
Said it was going to be detailed not the case. Said they would fix warning light on dash not the case. Its still on. Said mechanic would check out the vehicle before I picked it up. Doubt that happened. They gave me a free oil change on next service. I wont take my truck there even for free.
by Brandon on 01/27/2023
Were disappointed to hear you feel we missed something during your visit. We wouldve been happy to have inquired on any questions at the time of the appointment. Please contact Jessica in our Customer Service Department at 833-796-1425. to discuss this further.
by 2020 ACURA MDX Shopper on 01/11/2023Verified Purchase
Their salesman, Evan, lied about the condition of the vehicle. When I confronted him about it, his response was rude.
Then their sales manager told me hed have the wheels fixed, the paint touched up and then detailed. They did fix the wheels and touched some places up but no detailing was done. They simply cleaned the windows.
by Brandon on 01/27/2023
Were disappointed to hear you werent satisfied with your purchase. We would be happy to look into this further, please contact Jessica in Customer Service at 833-796-1425 to discuss this further.
by 2017 ACURA MDX ELITE Owner on 12/19/2022Verified Service
Acura of Peoria welcomes you and discusses all the maintenance that is due. For major maintenance they provide new loaner cars. It costs more for major service, but I feel confident that the service is being done right. Free coffee and snacks are always available. Everyone is helpful and friendly.
by 2022 ACURA MDX TECH Owner on 11/13/2022Verified Service
The services advisors have changed since Brijen left and the new gm and advisors are definitely trying to charge more for unnecessary services. I have been buying Acura's for years but since the new GM took over it seems this dealership has taken a few steps back.
by 2021 ACURA RDX TECHNOLOGY Owner on 11/06/2022Verified Service
My service advisor, Steven was awesome. They were super busy when I showed up with no appointment to have my tires rotated. Steven got me in and out in about an hour. What more can a person ask for? Just another great experience at Acura of Peoria!
by 2014 ACURA MDX TECH Owner on 09/17/2022Verified Service
Received impeccable maintenance service on my MDX. The service tech fully explained each service item and recommended other required maintenance interval as well. Every service interval was completed and I am satisfied my vehicle was in good hands. Highly recommend Acura of Peoria.
by Mary V. on 09/19/2022
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
by 2010 ACURA MDX TECH Owner on 08/16/2022Verified Service
These people are outstanding. The car comes back running well, they treat you as if you're their only customer. We're ready for a new car and have considered another make / brand but frankly Acura of Peoria makes us want to stay with an Acura! Yeah they're that good.
by Maureen Doherty on 08/16/2022
Thank you for the positive review!
by 2020 DODGE CHARGER SXT Shopper on 07/18/2022Verified Purchase
I'm pleased with my car purchase. Although, for paying cash in full I feel they could have been a little more accommodating working with me on price or at least a "full" tank of gas. Also, I'm missing the front passenger floor mat. Love the car though! Thank you! * 4 1/2 Stars
by Brandon on 07/21/2022
Thanks for the positive review!
by Deb L. on 07/05/2022Verified Service
The windshield replacement was ok. The installer was less than professional.
I work from home as an IT Help Desk and I am in meetings often. I was told he would let me know, within 15 minutes, when he was arriving. Instead, he just showed up at my house. Not apologetic at all.
The windshield installation was ok. Just not pleased with the installer.
by 2000 ACURA 3.2 TL Owner on 05/14/2022Verified Service
My service rep, Ceasar Castillo, is very helpful. Service performed rear brakes and power steering repairs plus oil change. Very pleased. Acura is keeping my 22 year old vehicle going. I'm grateful as I cannot afford another at this senior time of my life.
by Brandon on 05/16/2022
Sounds like you received excellent customer service and we take pride in receiving reviews like this one. We're happy we were able to take your service issues and provide solutions for them. Thank you for remaining a loyal customer.
by Joe F. on 04/22/2022Verified Service
The people in the service department were amazing !! Thank you ! The 3 star rating is due to no shuttle service. Very poor customer perception. Im shocked that Acura Peoria does not offer shuttle service for its service department customers!! I had to Uber both ways cost me another $25 bucks !
by 2013 LEXUS RX 350 Owner on 01/25/2022Verified Service
Two times before repair was completed, the first time they took a look at the lift gate but said they would need to order the parts. The second time it was repaired and ready to go within about 15 minutes. I appreciate the prompt repair job as I was waiting and had to go back to work. Thank you.
by Mary on 01/26/2022
Thank you for your review!
by 2017 ACURA RDX Owner on 01/24/2022Verified Service
Terrible. Called and received confirmation(twice) that they would replace my USB port due to intermittent USB error code and that the cords were in so tight that a needlenose pliers had to to used to extricate the cord. I drove 147 miles each way from my home in Flagstaff and they said they couldnt get an error code and so they couldn't do anything.
by Mary on 01/31/2022
We always want to provide great customer service so were disappointed to hear of this. All incoming calls are recorded but were unable to locate a call regarding your USB issue, pricing or replacement discussion. We do recall your visit with us and our inability to duplicate the issues you had. We understand how frustrating this may be so we want to investigate this further. Please reach out to our Service Director, Vince Hancock, at 855-971-8315 at your earliest convenience.
