Excellent service knowledge, very accommodating, service completed on time. It was an all day service and the only drawback is that no car loaner was available.
by Wahid Khawja on 09/17/2025
Thank you for your thoughtful feedback! We're glad to hear our team delivered excellent service knowledge and timely completion, and that you felt well taken care of throughout your visit. We understand how important convenience isespecially during an all-day serviceand we're sorry a loaner vehicle wasn't available at the time. Your input helps us improve, and we truly appreciate your patience and understanding. We look forward to continuing to earn your trust and support.
by 2019 ACURA MDX TECH Owner on 09/05/2025Verified Service
I like that I didn't get bored while waiting for my car to be done because they make their waiting area like I'm in my living room so relaxing.
by Wahid Khawja on 09/17/2025
Thank you for the kind words! We're so glad our waiting area helped make your visit more comfortable and relaxing. Creating a space that feels welcominglike a living room away from homeis exactly what we aim for. We know service visits can take time, so it means a lot to hear that you felt at ease while waiting. We appreciate your feedback and look forward to seeing you again!
by 2024 ACURA MDX Owner on 09/05/2025Verified Service
I was greeted at the door. They attendant was attentive courteous and finished the review of my car in the timeframe quoted.
by Wahid Khawja on 09/17/2025
Thank you for sharing your experience! We're glad to hear you were greeted promptly and that our team provided attentive, courteous service. Meeting quoted timeframes and keeping you informed are top priorities for us, and it's great to know we delivered on both. We appreciate your trust and look forward to welcoming you back for future visits.
by 2011 ACURA TSX Owner on 08/05/2025Verified Service
Service Advisor, Eric Arnold is great advisor to have and pays attention to details and interests of my car service needs to keep it in best possible condition for long term ownership.
by Wahid Khawja on 08/05/2025
Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
by 2015 ACURA MDX TECH Owner on 07/29/2025Verified Service
I had the best experience when I took a used car here to be checked out before purchasing. Jeremy was great! It was quick and I was able to get the information I needed.
by Wahid Khawja on 08/02/2025
We are so pleased you enjoyed your visit to Acura of Concord!
by Diandra Jasmine H. on 07/25/2025Verified Service
Great customer service! My service advisor Jeremy was great and made sure my car looked better than when I put it in the service shop. Another flawless oil change and quick wash.
by Wahid Khawja on 08/02/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
by 2024 ACURA MDX Owner on 07/23/2025Verified Service
The representative very nice, and understandable and explains the issues. Make sure what my car needs. Explain everything.
by Wahid Khawja on 08/02/2025
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord.
by 2024 ACURA MDX TECH Owner on 06/16/2025Verified Service
I recently brought my car in for service and had a great experience. The staff was professional, friendly, and communicated clearly about what needed to be done. The work was completed on time.
by Wahid Khawja on 06/18/2025
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the service experience at Acura of Concord, appreciated you found our service staff efficient. We look forward to welcoming you back for any future needs!
by 2025 ACURA MDX TYPE S ADVANCE Owner on 03/20/2025Verified Service
After 2 trips in with appointments scheduled well in advanced, they failed to order the part needed for an active recall. Then after finally getting it in they claimed they needed the car for 24 hours to do what is supposed to be a 30 minute fix. Worst customer service ever received at a dealer. Will never take our car there again.
by Acura of Concord on 03/21/2025
Thank you for your feedback. We understand your frustration regarding the delays with your recall repair, especially with the inconvenience caused during your visits to Acura of Concord. We strive to maintain high standards of service, and your experience certainly does not reflect that. Please reach out to us directly so we can address your concerns further and work towards a resolution. Your satisfaction is important to us.
Wahid Khawja - GM
wahidk@cacargroup.com
(925) 556-3200
by 2018 ACURA MDX ADVANCE Owner on 03/01/2025Verified Service
I like the service dept staff who interact with me at the dealership...they are top notch. Honest and under-promise and over deliver. What I really don't like are the Ai bots...they are a horrible substitute for talking with someone....Every time I call, it seems like I am forced to communicate with a Ai agent and I always come away very dissatisfied.
by Acura of Concord on 03/04/2025
Thank you for your feedback. I'm thrilled to hear that you appreciate our service department staff at Acura of Concord and their commitment to providing exceptional service. I understand your concerns regarding AI bots and appreciate your insight. Our aim is to improve every aspect of your experience with us. I value your input and look forward to serving you in person on your next visit.
Mario Beltran - GM
mariob@cacargroup.com
(925) 556-3200
by 2023 ACURA MDX A-SPEC Owner on 10/25/2024Verified Service
service was great.
Except that when I got home I had one of my rims with a 6" to 8" scar that was not there before and no way that i can prove it, which I'm not happy about it. I just trusted Acura of Concord that my car was going to be taking care of. My fault for not checking
by Acura of Concord on 10/28/2024
Thank you for sharing your experience with us. I understand your concerns regarding the rim damage and appreciate your feedback about the service you received at Acura of Concord. I take the care of our vehicles seriously and strive to maintain high standards. If you would like to discuss this further or if there's anything I can do to assist you, please feel free to reach out to me directly. Your satisfaction is important to me.
Mario Beltran - GM
mariob@cacargroup.com
(925) 556-3200
by 2006 ACURA RL Owner on 04/28/2024Verified Service
I purchased my second Acura specifically because of the Concord service department. I have always been treated wonderfully from the staff, from the service advisors to the parts department. I like having Acura parts installed by Acura trained mechanics and my car is repaired right the first time.
by Acura of Concord on 04/28/2024
Hi, thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Acura of Concord. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon!
Best,
Mario Beltran - GM
mariob@cacargroup.com
(925) 556-3200
by 2018 ACURA TLX TECH+A/TCH+AR Owner on 04/26/2024Verified Service
The service was completed way ahead of the estimated time. GREAT! The service person seemed not pleased when we I requested a rental car after finding out this was more than a 3-day estimated service. Everything else was great per usual with Acura Concord.
by Acura of Concord on 04/27/2024
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Acura of Concord was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us.
Sincerely,
Mario Beltran - GM
mariob@cacargroup.com
(925) 556-3200
by 2023 ACURA MDX TYPE S ADVANCE Owner on 03/24/2024Verified Service
The experience I had at Acura of Concord was excellent. The team was very curtious, and punctual. They explained everything to me so that I could understand what they were going to do and accomplished it in the time and manor in which they said they would. Thank you Acura of Concord Service Team.
by Acura of Concord on 03/25/2024
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Acura of Concord was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us.
Best,
Alex Moqadam - GM
alex.moqadam@cacargroup.com
(925) 556-3200
by 2021 ACURA RDX Owner on 06/08/2026Verified Service
The service appointment experience was great at the Concord Acura Service Center
by Acura of Concord on 06/10/2026
Thank you for choosing the Concord Acura Service Center! We are thrilled to hear your service appointment experience was great. Our team strives to provide top-notch service to all our customers. We appreciate your positive feedback!
by 2018 ACURA ILX SPECIAL EDITION Owner on 05/21/2026Verified Service
Always great service! Eric is the best and always ensures everything is done right!
by Acura of Concord on 05/29/2026
Thank you for your kind words! We pride ourselves on providing top-notch service, and we are so glad to have Eric as part of our team. We will make sure to pass along your positive feedback to him. See you soon!
by 2008 ACURA TL Owner on 05/15/2026Verified Service
Outstanding service, i was very pleased!
by Acura of Concord on 05/16/2026
Thank you for your positive feedback! We are delighted to hear that you were pleased with our service. Our team is dedicated to providing outstanding service to all our customers. We hope to have the opportunity to serve you again in the future.
by 2015 ACURA TLX ADVANCE Owner on 05/05/2026Verified Service
Jeremy the service advisor is great!
by Acura of Concord on 05/06/2026
Thank you so much for your kind words about Jeremy! We're thrilled to hear that you had a positive experience with our service advisor. We will be sure to pass along your praise to him. We value your feedback and look forward to seeing you again soon!
by 2006 ACURA RSX Owner on 05/03/2026Verified Service
Good service. Prompt recommendations
by Acura of Concord on 05/04/2026
Thank you for your kind words! We're glad you had a great experience with our service and prompt recommendations. We appreciate your business and hope to work with you again in the future!
by 2022 ACURA MDX TECH Owner on 04/29/2026Verified Service
friendly, helpful service representative. Good communication throughout the day.
by Acura of Concord on 04/29/2026
Thank you for your kind words! We are thrilled that our service representative provided you with friendly and helpful service and kept you informed throughout the day. We appreciate your feedback and look forward to serving you again in the future.
