Great service!!! David Howell in the service department told me exactly what would be done the car (regular service plus a recall fix), how long it would take and also scheduled a car wash!!! The car was ready and clean within minutes of the scheduled time. I am a very pleased customer!!!

by 2022 ACURA MDX TECH Owner on 12/22/2024Verified Service

The lady who handled my service wasn't courteous at all and was acting as if I was annoying her by asking questions about the bill/recommendation that she texted me. Because I was confused that she sent me recommendations that we agree on the phone that was already done and covered b/c my car has less than 50k miles.. I don't usually go to this dealership but unfortunately I moved and they are the closest to my home.

by 2025 ACURA MDX TECH Shopper on 11/29/2024Verified Purchase

They were great to deal with, the salesman Richard Persaud was wonderful and made the buying experience very enjoyable. It was also very nice to talk to the General Manager Jim Smith, who really appreciated me driving from Birmingham to Atlanta to buy a car, I can tell you that Acura Carland made it easy for me to want to drive to Atlanta by saving me money. Thanks Acura Carland Ronnie Kolniak

by 2017 ACURA RLX TECH Owner on 11/06/2024Verified Service

Pleased with the service and with David H., the technician. However, the past two visits, I haven't received a courtesy car wash & vacuuming. Also, I am disappointed Carland Acura dealership charges a Convenience Fee using a credit card for payment. In addition, clients were not notified clients in advance about the change in Method of Payment.

by 2023 ACURA MDX ADVANCE Owner on 09/23/2024Verified Service

My Service Advisor was great! Knowledgeable, patient and professional. Explained everything in a detailed, yet informative manner. You can tell she understands what she's talking about. Really nice to have a conversation with her about my car and her experience

by Cleo D. on 09/20/2024Verified Service

Went for an oil change and to also rotate my tires. Service was done promptly and the service manager was super great. He listed everything before hand and brought up suggested maintenance at 35K miles without being pushy and obnoxious. Overall, great experience and I will continue to service my Acura there.

by 인자 남. on 05/23/2024Verified Service

Friendly checking in by David, well organized and communicative to get service done. Exceptional service, waiting lounge was clean and staffs were helpful while waiting I live in Brookhaven still would like to travel to Acura Carland to check in my regular check, thank you, David!!

by Jennifer R. on 04/09/2024Verified Service

Went in for transmission issues I was told it was the throttle body and it need to be changed when in fact they didn't change it they only cleaned it costing me $355 just for a cleaning very disappointed because the transmission issues still remain and the factory warranty is up when it hits the r70000

by 2009 ACURA MDX TECH Owner on 03/07/2024Verified Service

For about 35 years, Acura Carland (Gwinnett) has provided my family at least 8 or so SUVs, RDXs and sedans, as well as 5-star service. So you could say our relationship is and has always been a story of mutual loyalty, a partnership if you will. Always professional with good value. None better.

by 2023 ACURA MDX ADVANCE Shopper on 02/26/2024Verified Purchase

I love Acura Carland. Joseph and Hope were excellent. They took the time to give me basic education on the car's features. I got a 2023 MDX Advanced Package. They also gave me their cell phone numbers should I have any questions about the car. I have never driven anything but a Honda or Acura, but this was my first time using Acura Carland, and I will never use any other dealer. Thank you Joseph and Hope.

by 2010 ACURA TL Owner on 02/06/2024Verified Service

THEY DID A LOUSY JOB, ESPECIALLY ON THE ALL AROUND INSPECTION, THEY JUST MARKED EVERYTHING IN GREEN, BECAUSE IT WAS TIME TO GO, ITS WAS ALMOST 6PM WHEN I LEFT. DIDN'T EVEN FILL/TOP OFF THE WASHER FLUID, SO ITS NO TELLING WHAT ELSE THEY DIDN'T CHECK OR DO! BUT THEY WANT TO NO TAKE COUPONS AND CHARGE 3.5% ON TOP WHEN PAYING WITH A CARD. THEY HAVE REALLY WENT DOWN, I'LL BE LOOKING FOR ANOTHER ACURA DEALER TO GO TO.

by 2019 ACURA RDX TECHNOLOGY Owner on 01/15/2024Verified Service

Service people and tech were all great. However, Acura Carland may have now lost a customer who has purchased 6 vehicles from them. Acura Carland decided to charge a 3% fee if you use a credit card and don't notify you before service and will not take a personal check-must be certified. Not a good way to do business and if there are business issues perhaps they should find a way to solve them before alienating customers.

by 2021 ACURA RDX ADVANCE/PMC EDITION Owner on 01/05/2024Verified Service

It was not as good as other appointments. The car didn't get cleaned up like we were told it would, and the tech called with the total and said we could get a discount if we brought cash. When we arrived the first question was if we brought cash. It felt weird. The total was over $700 and we got the call when it was ready for pickup, so it wasn't like there was a lot of time to pull that out from an atm. Just a weird feeling.0

by 2017 ACURA RDX Owner on 11/02/2023Verified Service

I've been going to Acura Carland to have my car serviced since purchasing it and as always, it's great customer service and support, they even adjust the air pressure on my tires with the oil change. Definitely will recommend them. Working with Akanu is always a pleasure.

by 2020 ACURA MDX TECH Owner on 10/29/2023Verified Service

Excellent Customer Care! My service rep, David Howell, is very patient. He takes the time to explain what was done, what is recommended and why. I prefer waiting onsute while my vehicle is serviced. Mr. Howell provides updates during the waiting period.

by 2017 ACURA RDX Owner on 10/17/2023Verified Service

Our most recent visit to Acura car service was to have a tire replaced because of a nail in one of the back tires. We did not have an appointment, but Akanu provided prompt attention to our circumstance. He even walked with me to find my car after it was serviced and took the car to be cleaned because the area of the serviced tire had not been washed.

by 2019 ACURA RDX Owner on 09/26/2023Verified Service

I had a recall issue with my radio. David Howell, my Service Advisor, immediately arranged for a loaner for my use during the repair. It took two days to obtain the parts and do the repair but the MDX they provided was a real pleasure to drive. My car was ready on day two, I returned the loaner and was on my way with my car and my radio working great. I appreciate the care and service I have always experienced at Acura Carland.

by 2016 ACURA RDX TECHNOLOGY Owner on 09/11/2023Verified Service

Routine maintenance performed. Service was quick and accurate. Service advisor, Akanu, always checks to be sure he understands my requests for service and then reviews what services were completed. Service is normally completed in a reasonable amount of time

by 2021 ACURA RDX Owner on 09/02/2023Verified Service

From the minute I pulled through the doors, everyone was so nice. The gentleman who asked me what I wanted done, was super nice. He Looked up My record and told me I needed A few other things done. I showed up without an appointment but I didnt have to wait very long.

by 2022 ACURA MDX TECH Owner on 07/06/2023Verified Service

David took great care of me for maintenance, and getting repairs on a dinged wheel that was covered under my protection plan. He actually had the refinisher do all four wheels, so it was above and beyond expectations. I feel very respected and honored when I am there!

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