AAA Car Care- Charlotte-Steele Creek Reviews - Page 2

4.7

AAA Car Care- Charlotte-Steele Creek Reviews - Page 2

4.7
Website

Ratings & Reviews

Overall Rating
4.7
295 Verified Reviews
5 Star
80%
4 Star
13%
3 Star
4%
2 Star
1%
1 Star
2%
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by 2015 TOYOTA TACOMA DOUBLE CAB/TRD PRO Owner on 01/03/2024Verified Service
Service writers have excellent communication skills. All of my questions were answered prior to work done. There were no surprises at pick up time. Other items needing attention were recommended with estimates. No pressure tactics used. I'll be happy to use there services in the future.
by 2006 JEEP WRANGLER /TJ LONG WH Owner on 11/25/2023Verified Service
extensive repairs made. extra personal efforts made by my man frank to get vehicle repaired correctly.. now on the road running better than ever. very glad i found this shop they are my go to now. couldn't be happier with them personally and professionally . thank you very much
by 2014 NISSAN MAXIMA S/SV Owner on 09/24/2023Verified Service
The oil change/tire rotation (with an appointment) took an hour and a half. A person in the waiting area was on his phone in speaker mode making phone calls and watching videos for over 60 minutes of this time. It was so loud as to not allow me to concentrate on the book I was attempting to read. Although this was not the fault of the AAA staff, they never approached the man to get him to lower the volume.
by 2020 FORD EDGE TITANIUM Owner on 07/13/2023Verified Service
I took my car to get its 2023 NC smog/safety inspection yesterday. I had made an appointment the previous week. I walked in was served immediate and sat in the waiting room until my car was finished which only took 15 minutes which most be some sort of record. I paid they handed me the receipt and I was out the door having spent something less than 30 minutes. Great service Ill use them again for sure.
by 2016 HONDA ODYSSEY EXL Owner on 03/24/2023Verified Service
Appreciated the crew working us in on their busy schedule. Excellent service with the vehicle inspection. I appreciated the pictures of the air filters that needed replaced. Recommend service for the fluids was a good prompt to be budgeting for. Friendly service writer and prompt service. I liked the free tire rotation with the oil change. Will definitely be back to this service location.
by 2014 TOYOTA COROLLA L/LE/S SERIES Owner on 02/26/2023Verified Service
I changed A/C air filter. The work was not done properly. Hence I had to go there two times additionally to get the things taken care. When they did the tire rotation, they did put one of the wheel hub caps properly. I lost one Hub cap. I need to buy a new one now and have to pay $50 or so from my pocket for that.
by 2015 TOYOTA TACOMA DOUBLE CAB/TRD PRO Owner on 12/12/2022Verified Service
Service writer Andrew Morgan was very helpful regarding a front end alignment issue that my truck has. He set up a free alignment check and after the check, he gave me a printed copy of the readings. His attitude was just what you'd hope for as a customer who needs help. Thank you, Mr. Morgan!
by 2018 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 10/16/2022Verified Service
I was given a 9:30am appointment and arrived at 9:20am. I checked in and at 9:35am my vehicle was being moved into the shop for service. A lot of shops give you an appt. and get to your vehicle 30 minutes later. They kept me informed throughout my service (I didn't have to ask what was going on with my vehicle) and I left very pleased that I had my vehicle serviced there.
by 2012 JEEP WRANGLER UNLIMITED SAHARA Owner on 09/29/2022Verified Service
Great service except our service engine light was on after leaving the shop. We checked the code and it read that the 6th cylinder was not functioning. We erased the code with hopes that replacing the battery was the root cause and the service engine light won't come on after it cycles out.
by 2020 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 08/31/2022Verified Service
AAA worked me in without an appointment, and was able to examine my flat tire pretty quickly. They let me know that I needed to replace that tire, as well as the other three that were getting fairly worn down. The price for 4 new tires with mounting and alignment was less than a nearby competitor. I was able to get my car fixed and back the same day.
by 2018 NISSAN FRONTIER SV/PRO-4X Owner on 07/28/2022Verified Service
This was my first time using AAA Car Care. Dropped my vehicle off with them for annual state inspection. Service representative was polite and professional Even though their shop was busy, they were done in 1/2 hour. Didnt try to sell me anything. Zero hassle! Fast, professional and honest. I will definitely use them again.
by 2014 NISSAN MAXIMA S/SV Owner on 02/18/2021Verified Service
Just a State Vehicle inspection, but they give a very detailed pdf report including individual pictures of each tire showing tread wear, pictures of air filters and drops of fluids against a color chart showing age of fluids. Work was completed in less than 45 minutes and Covid-19 procedures were followed extremely well.
by 2006 GMC ENVOY Owner on 11/28/2020Verified Service
The transmission linkage disengaged (with the car in Park) so I had to call AAA for a tow, I chose this AAA Car Care Center. Although it was expected to be repaired and returned on Monday, it was ready on Tuesday afternoon. With the Warranty on this repair, I'm comfortable that it was a good job.
by 2012 NISSAN ROGUE S/SV Owner on 09/06/2020Verified Service
I had a tire I had purchased at AAA get a puncture. I called, they set up an appointment, ordered a new tire, if needed to replace. The tire was not repairable, so they replaced the tire as I had a hazard warranty on it. The whole thing took less than an hour.
by Elvis V. on 05/23/2020Verified Service
AAA did a great job. Had an appointment at 8:30 and dropped off the car. There was no place to sit down because of the Corona Virus, but I was OK with that. AAA was complying with the CDC guidelines and I was grateful for that.I went for a walk to Rivergate shopping center while I was waiting. They did outstanding work and let me know what I may may to keep an eye on. Thanks
by 2014 NISSAN MAXIMA S/SV Owner on 03/06/2020Verified Service
Appointment was easy to make. I was taken on time and the service was done in a timely manner. They provided a very detailed report by email, including images of the battery report, brake fluid test paper, and photos of each of the four tires to show the tread wear.
by 2016 FORD FUSION SE Owner on 12/19/2025Verified Service
Got issues done in a reasonable amount of time.
by 2022 HONDA ACCORD SPORT Owner on 12/16/2025Verified Service
Fast service, good communication
by 2009 AUDI Q5 3.2 Owner on 12/10/2025Verified Service
Always friendly, professional and knowledgeable
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 11/26/2025Verified Service
Jason was wonderful fast service and great pricing
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