by 2020 HONDA CR-V EX Owner on 04/29/2026Verified Service
Had appointment for oil change, tire change over, state inspection. Inspection revealed my car needed new brakes to pass inspection. The staff at 802 was able to get them done the same day, even though I did not discover their message until later in the day. I appreciate their efforts. The service was prompt, professional and seamless.
by 2025 HONDA CR-V SPORT Owner on 04/20/2026Verified Service
Mike is great! He listens, advises as to what is needed and only what is needed. He is thorough and explains things clearly. The showroom is clean and comfortable.
It would be nice if they included a "free" car wash as part of the service, which I did get at another dealership.
But I am happy with everything at 802 Honda!
by 2025 HONDA ACCORD HYBRID EXL Owner on 03/05/2026Verified Service
Purchased a new Accord Hybrid and the first 1000 miles averaged 33.8 mpg. The car was serviced, nothing found wrong all systems worked. Told to come back at first oil change 5000 miles) and see the difference. My trade in Accord Hybird averaged 41 to 44 mpg winters and 48- 51 summer mpg. My driving habits and conditions remain the same. The dealer can't explain why.
by 802 Honda on 03/16/2026
Thank you for sharing your experience, and we understand your concern about the fuel economy you've been seeing. Hybrid fuel efficiency can vary for a number of reasons, especially early in ownership. New vehicles often take a few thousand miles to reach their optimal efficiency as components settle in, and factors like colder temperatures, winter fuel blends, tire pressure, and heating the cabin can also impact MPGparticularly for hybrid vehicles.
That said, we completely understand wanting a clear explanation and the performance you expect from your Accord Hybrid. Our team would appreciate the opportunity to look into this further with you and review your vehicle and driving conditions in more detail.
Please feel free to reach out directly to our Service Manager, Amber Raybould, at 802-391-3472 so she can discuss your situation and help determine the best next steps. We value your feedback and the opportunity to make sure you're getting the most out of your vehicle.
by 2025 HONDA HR-V SPORT Owner on 02/22/2026Verified Service
Recently had an issue with charging system. Took vehicle to 802 Honda and described my issue and they performed a comprehensive diagnostic procedure which determined that the battery had a bad cell. They replaced the battery and we have not had any further problems. The staff was very helpful and explained the procedures that would be required to resolve the issue. We were happy with all the individuals we dealt with at this visit.
by 802 Honda on 02/27/2026
Thank you for sharing your experience and for trusting 802 Honda with your vehicle. We're glad our team was able to thoroughly diagnose the charging system issue and get you back on the road with a new battery and even more so that everything has been running smoothly since.
It's great to hear our staff kept you informed throughout the process and made the visit a positive one. That's always our goal.
If you're open to sharing, we'd love to know what we could have done to turn your experience into a 5-star one. Your feedback truly helps us continue to improve.
Thank you again for choosing 802 Honda we appreciate you!
by 2019 HONDA ACCORD LX Owner on 01/10/2026Verified Service
I am always very happy with how I am treated when I have service done on my vehicle. Any I interact with are always kind and helpful. I usually have to be in the waiting room for a couple hours but it is comfortable. I have a text from the adviser so I can be informed on progress.
by 2019 HONDA ACCORD LX Owner on 12/26/2025Verified Service
I had recently had new tires put on my car and one of the tires was losing air. I didn't have a scheduled appointment but was in the area so stopped in to discuss it. They worked me into their busy schedule with a smile. The problem was fixed and I was on my way.
by 2017 HONDA FIT EX/EXL Owner on 12/22/2025Verified Service
I had my 2017 Honda Fit inspected at 802 Honda and while it was there had the oil changed. The car passed the free multi-point safety check with flying colors, however it was noted that the battery was at about 60% capacity. Living in northern Vermont, I decided to change the battery the following day. I'm grateful for the information from the safety check, and for the service I received at 802 Honda.
by 2013 HONDA CIVIC LX Owner on 12/14/2025Verified Service
There wasn't anything I didn't like. I am always treated kindly. My car is always taken care of and I know I never have to worry about the work performed. I trust them and appreciate that so very much. They do their best for me and it's wonderful to have people you can count on.
Thank you!
by 2017 HONDA CR-V EXL Owner on 12/11/2025Verified Service
The service addressed my concerns. My only reservation is that the service included a follow-up on an air conditioner fluid leak, which resulted in a finding of a small leak that needed some seals that were not in stock. I now have to make a third visit related to this problem.
by 2024 HONDA CR-V EX Owner on 11/25/2025Verified Service
I had to wait 1.5 hours for an oil change. I was told that service was backed up because of snow tire changes despite my having an appointment, but I was never told that there would have been a longer-than-normal wait time; otherwise, I would not have waited.
by 802 Honda on 12/03/2025
Thank you for sharing your feedback. We're sorry for the long wait time and for not setting clearer expectations about delays when you arrived, especially since you had an appointment. We understand how valuable your time is and regret the inconvenience this caused.
We'd appreciate the opportunity to speak with you directly about your visit. Please contact Amber Raybould, Service Manager, at 802-391-3472 so we can review your experience in more detail.
by 2019 HONDA ACCORD EX-L Owner on 09/20/2025Verified Service
Since 1987 I have had my Hondas serviced in Barre. I do not worry about having the car's needs, nor my concerns, taken care of. Service and personal care are top of the line. The service department at 802 Honda is a principal reason I return to the dealership.
by Jon D. on 08/26/2025Verified Service
They went the extra mile. Maintenance for my daily, help complete a 1991 prelude restoration, and helped my niece when her brakes let go on her honda fit. 48 hrs, on a Friday had her back on the road. All at very reasonable rates. Extremely friendly accommodating staff, all very friendly. Family has been going to them over 30 years, never a problem. Recommend 100%
by 2023 HONDA CR-V EX Owner on 07/21/2025Verified Service
I always appreciate 802 Honda's excellent customer care.
They are always good at communicating via text so that is I have questions I can ask asap. They also come through and talk with , me when I am waiting for my car, and let me know what options are available and the cost for anything I had not expected.
by 2026 HONDA PASSPORT TRAILSPORT ELITE Shopper on 07/14/2025Verified Purchase
We were very impressed with Shellie and the rest of the team at 802 Honda. They took great care of us, answered all of our questions, and gave us a very thorough intro to our Passport when we took delivery. I would definitely recommend 802 Honda for any future purchases.
by 802 Honda on 07/23/2025
Thank you for the wonderful feedback! We're thrilled to hear Shellie and the team provided such attentive care and made your Passport delivery experience a great one. We truly appreciate your recommendation and thank you for choosing 802 Honda!
by 2024 HONDA CR-V SPORT-L Owner on 06/28/2025Verified Service
Both tires on the left hand side of the 2024 Honda CRV Hybrid Sport are down on air and still losing air slowly. That was not the case before we brought the car in so it seems that in swapping out the snows for the highway tires, two tires may not have been put on correctly.
by 802 Honda on 06/30/2025
Thank you for bringing this to our attention. We're sorry to hear about the tire issues following your recent visit. Our Service Manager, Amber Raybould, has reached out and left a message with her contact information. She'd be happy to speak with you directly to help resolve the issue. We appreciate your patience and the opportunity to make this right.
by 2019 HONDA PILOT TOURING Owner on 06/19/2025Verified Service
Polite and courteous service representative. A bit disappointing to see the tech did not use a floor protector as there was black dirt all over the driver's floor mat. The car also smelled like gasoline for over a week from the changeout of the fuel pump.
by 802 Honda on 06/30/2025
Thank you for your feedback and for highlighting the courtesy of our service representative. We're sorry to hear about the condition of your floor mat and the lingering fuel smell after the repairthose details matter, and we appreciate you bringing them to our attention. We'll use your comments to improve our service experience moving forward. Thank you for choosing 802 Honda!
by 2018 HONDA PILOT EXL Owner on 06/12/2025Verified Service
This was a Honda specific service - Timing belt, water pump, belt tensioner, and valve adjustment. I found the dealer prepared and ready to handle this. The price was reasonable and they stuck to their estimate. I would add that my wife bought a Civic from this dealership over 20 years ago and we felt treated fairly then as well. They used to offer a simple car wash with every kind of service which I loved.
by 802 Honda on 06/17/2025
Thank you for the thoughtful review! We're glad to hear your recent service went smoothly and that our team was prepared, transparent, and fair throughout. It's wonderful to know you've had a positive relationship with 802 Honda for over 20 years. We appreciate your feedback about the complimentary car washit's helpful input as we look for ways to enhance the customer experience. Thanks again for your continued trust!
by 2015 HONDA CR-V EX Owner on 06/12/2025Verified Service
We experienced a failure of our car causing it to be unusable. We were able to get the car to 802 Honda for an unscheduled, emergency evaluation and repair. They fit us into their full schedule, offered a loaner vehicle, and successfully repaired our car in a reasonable time frame. Very pleasant and professional experience.
by 802 Honda on 06/17/2025
Thank you for sharing your experience! We're so glad our team was able to step in quickly, provide a loaner, and get your vehicle back on the road in a timely manner. It means a lot to hear the visit was both pleasant and professional. We appreciate you choosing 802 Honda!
by 2018 HONDA HR-V LX Owner on 05/16/2026Verified Service
802 Honda is a very professional yet personable dealership. They care about their customers. My wife and I have bought three cars from them and get all of our service done there. Nice staff.
by 2018 HONDA HR-V LX Owner on 05/11/2026Verified Service
I went in to have my tires changed. I drove out with a damaged sensor. Dealer does not take responsibility.
by 802 Honda on 05/19/2026
Hi John, this is Amber from 802 Honda. I called and left you a voicemail on 5/19/26 regarding your 1-star review. I'm sorry to hear we didn't meet your expectations and would appreciate the opportunity to better understand your experience. Your feedback is important to us, and I'd like to discuss any concerns and see if there's anything we can do to help. Please give me a call at your earliest convenience at 802-391-3472. Thank you.
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Service Information
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6,141 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, 802 Honda specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, 802 Honda specializes in these makes, in addition to many others.
