by 2025 HONDA ACCORD HYBRID EXL Owner on 09/11/2026Verified Service
The service manager to the time to show me how to use the tire repair kit. This is something every Honda Dealership should instruct each new car owner. The frustration for a new owner to have a flat tire at night and attempting to figure out how to use the patch and pump is a customer relations nightmare waiting to happen. I an thankful to have asked the manager how to use the pump repair kit
by 2019 HONDA PILOT EXL Owner on 09/03/2026Verified Service
Service took 4 hours for 3 recall items. Fuel pump was "replaced" and now the car is burning through gas at a much higher rate than before the service. Tried to speak with Matt Yanginski about this and get cricketsno response at all. Not sure that I will use 802 Honda again. Didn't want to use the Automaster, even though they are much closer to my home, but probably will in the future.
by 802 Honda on 09/14/2026
We're sorry to hear about your experience and understand your concern, particularly with the change in fuel consumption following the recall work and the lack of follow-up afterward. We'd like the opportunity to review the service performed, address your concerns, and determine the appropriate next steps.
Please contact our Service Manager, Mike Averill, directly at (802) 391-3467. He would like to speak with you and work toward a resolution.
by 2021 HONDA PASSPORT TOURING Owner on 08/09/2026Verified Service
Love the place, the people and the vibe there. My repair just happened to take much longer than I was told it would and it hampered my plans for the remainder of the day. I travel over 60 miles to have my car serviced at this particular Honda dealership when I could go 15 miles to the nearest Honda dealership, but I prefer the experience there. It is worth it to me.
by 802 Honda on 08/10/2026
Thank you for the kind words about our team and the experience at 802 Honda. It means a lot to us that you travel over 60 miles to have your vehicle serviced with us, and we truly appreciate your continued trust.
We're sorry your repair took longer than expected and impacted the rest of your day. We understand that when we provide an estimated completion time, you rely on that information to plan your day, and we could have done better in this instance.
Thank you for making the extra trip to see us and for sharing your feedback. We look forward to providing you with a more timely five-star experience on your next visit.
by 2009 HONDA FIT SPORT Owner on 08/01/2026Verified Service
I took my car in for a recall notice. They spent 45 minutes looking over the car and then told me about some issues with the car that I needed to attend to. There was no charge for this inspection. They will do the recall repair if I decide to keep the car. It needs new rocker panels.Now I'm in the process of finding a body shop that will do the service for a reasonable price.
by 2018 HONDA HR-V LX Owner on 07/30/2026Verified Service
My car a Honda needed service for the AC i bought the Honda at a different location. They refused to honor the extended warranty I bought from them. I went to 802 Honda and Mike in the service dept helped me with this issue. They fixed my car which was covered by the warranty. I would definitely go back 802 Honda
by 2026 HONDA PASSPORT TRAILSPORT ELITE Owner on 06/12/2026Verified Service
I made my service appointment on line and it was easy and simple. A few days prior to the appointment, I received a phone call confirming my car's problem. The caller didn't quite believe the issue I was having. At the device check in, I was once again asked to confirm the problem, as if it was something i just made up. It took 90 minutes to replace two lightbulbs under warranty.
by 802 Honda on 06/22/2026
Thank you for your feedback. We are glad to hear that scheduling your appointment online was a smooth and convenient experience. However, we apologize for the frustration you experienced during the confirmation and check-in process.
Our goal is to gather accurate information so our technicians can properly diagnose and address concerns, but we understand how repeated questions may have come across as dismissive of the issue you reported. We also recognize that a 90-minute wait to replace two warranty-covered bulbs was longer than expected.
We appreciate you bringing these concerns to our attention and will share your comments with our team as we work to improve both communication and efficiency. Thank you for your business, and we hope to provide a better experience on your next visit.
by 2020 HONDA CR-V EX Owner on 04/29/2026Verified Service
Had appointment for oil change, tire change over, state inspection. Inspection revealed my car needed new brakes to pass inspection. The staff at 802 was able to get them done the same day, even though I did not discover their message until later in the day. I appreciate their efforts. The service was prompt, professional and seamless.
by 2025 HONDA CR-V SPORT Owner on 04/20/2026Verified Service
Mike is great! He listens, advises as to what is needed and only what is needed. He is thorough and explains things clearly. The showroom is clean and comfortable.
It would be nice if they included a "free" car wash as part of the service, which I did get at another dealership.
But I am happy with everything at 802 Honda!
by 2025 HONDA ACCORD HYBRID EXL Owner on 03/05/2026Verified Service
Purchased a new Accord Hybrid and the first 1000 miles averaged 33.8 mpg. The car was serviced, nothing found wrong all systems worked. Told to come back at first oil change 5000 miles) and see the difference. My trade in Accord Hybird averaged 41 to 44 mpg winters and 48- 51 summer mpg. My driving habits and conditions remain the same. The dealer can't explain why.
by 802 Honda on 03/16/2026
Thank you for sharing your experience, and we understand your concern about the fuel economy you've been seeing. Hybrid fuel efficiency can vary for a number of reasons, especially early in ownership. New vehicles often take a few thousand miles to reach their optimal efficiency as components settle in, and factors like colder temperatures, winter fuel blends, tire pressure, and heating the cabin can also impact MPGparticularly for hybrid vehicles.
That said, we completely understand wanting a clear explanation and the performance you expect from your Accord Hybrid. Our team would appreciate the opportunity to look into this further with you and review your vehicle and driving conditions in more detail.
Please feel free to reach out directly to our Service Manager, Amber Raybould, at 802-391-3472 so she can discuss your situation and help determine the best next steps. We value your feedback and the opportunity to make sure you're getting the most out of your vehicle.
by 2025 HONDA HR-V SPORT Owner on 02/22/2026Verified Service
Recently had an issue with charging system. Took vehicle to 802 Honda and described my issue and they performed a comprehensive diagnostic procedure which determined that the battery had a bad cell. They replaced the battery and we have not had any further problems. The staff was very helpful and explained the procedures that would be required to resolve the issue. We were happy with all the individuals we dealt with at this visit.
by 802 Honda on 02/27/2026
Thank you for sharing your experience and for trusting 802 Honda with your vehicle. We're glad our team was able to thoroughly diagnose the charging system issue and get you back on the road with a new battery and even more so that everything has been running smoothly since.
It's great to hear our staff kept you informed throughout the process and made the visit a positive one. That's always our goal.
If you're open to sharing, we'd love to know what we could have done to turn your experience into a 5-star one. Your feedback truly helps us continue to improve.
Thank you again for choosing 802 Honda we appreciate you!
by 2019 HONDA ACCORD LX Owner on 01/10/2026Verified Service
I am always very happy with how I am treated when I have service done on my vehicle. Any I interact with are always kind and helpful. I usually have to be in the waiting room for a couple hours but it is comfortable. I have a text from the adviser so I can be informed on progress.
by 2019 HONDA ACCORD LX Owner on 12/26/2025Verified Service
I had recently had new tires put on my car and one of the tires was losing air. I didn't have a scheduled appointment but was in the area so stopped in to discuss it. They worked me into their busy schedule with a smile. The problem was fixed and I was on my way.
by 2017 HONDA FIT EX/EXL Owner on 12/22/2025Verified Service
I had my 2017 Honda Fit inspected at 802 Honda and while it was there had the oil changed. The car passed the free multi-point safety check with flying colors, however it was noted that the battery was at about 60% capacity. Living in northern Vermont, I decided to change the battery the following day. I'm grateful for the information from the safety check, and for the service I received at 802 Honda.
by 2013 HONDA CIVIC LX Owner on 12/14/2025Verified Service
There wasn't anything I didn't like. I am always treated kindly. My car is always taken care of and I know I never have to worry about the work performed. I trust them and appreciate that so very much. They do their best for me and it's wonderful to have people you can count on.
Thank you!
by 2017 HONDA CR-V EXL Owner on 12/11/2025Verified Service
The service addressed my concerns. My only reservation is that the service included a follow-up on an air conditioner fluid leak, which resulted in a finding of a small leak that needed some seals that were not in stock. I now have to make a third visit related to this problem.
by 2024 HONDA CR-V EX Owner on 11/25/2025Verified Service
I had to wait 1.5 hours for an oil change. I was told that service was backed up because of snow tire changes despite my having an appointment, but I was never told that there would have been a longer-than-normal wait time; otherwise, I would not have waited.
by 802 Honda on 12/03/2025
Thank you for sharing your feedback. We're sorry for the long wait time and for not setting clearer expectations about delays when you arrived, especially since you had an appointment. We understand how valuable your time is and regret the inconvenience this caused.
We'd appreciate the opportunity to speak with you directly about your visit. Please contact Amber Raybould, Service Manager, at 802-391-3472 so we can review your experience in more detail.
by 2025 HONDA HR-V SPORT Owner on 10/10/2026Verified Service
This was a regular preventative maintenance service and it was performed completely to our satisfaction.
by 2026 HONDA CR-V EXL Owner on 10/08/2026Verified Service
Helpful staff and very clean facilities.
Manager was great in explaining the hat was happening to car before it went in and very cheerful!
by 2005 HONDA ELEMENT LX Owner on 09/27/2026Verified Service
Friendly, helpful service no matter where you are in the building! Snacks and beverages available, coffee too. Waiting area has tables and comfortable chairs.WiFi is available if you need it. I've been going to 802 Honda for years.
by 2026 HONDA HR-V SPORT Owner on 09/26/2026Verified Service
Everything went smoothly with replacement of a broken side mirror and the service rep Matt pointed out that my oil needed changing which would be free since this was the first oil change on my lease.
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Service Information
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Top Services Performed
Based on CARFAX Service History, 802 Honda specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, 802 Honda specializes in these makes, in addition to many others.
