“They talked to Hyundai and were able to get a "Goodwill" exception to an extended warranty on a door lock issue.
Used to get free tire rotations with service, now have to pay.
No car wash.”
“Keith Sherman continues to provide exceptional customer service as my service advisor. My service was completed as agreed and on time, and my loaner car was pre arranged and did not add any time to the drop off or pick up. Having Keith as my service advisor is why I keep coming back for service. I like the walk around video as the service technician inspected the car.”
“It was a wonderful experience. The staff was amazing! They were knowledgeable and professional. They listened to what we wanted and delivered. Thanks”
“The drive up area and front desk were clean. The waiting area was comfortable. The staff were cordial. The appointment system was not in sync. We were told we were late when we got there 15 minutes early, even though the email we received clearly stated we were early. The check on our car was thoroughly documented on video, but clarification of findings were lacking. The service was completed and we were not notified. When we called to check, we found it was completed long before our call in. When we picked up the vehicle, there were lot attendance standing next to the car with towels, which caused us to think the vehicle had been washed. It wasn't. We were first time customers looking for a dealer to perform our regular services. This will not be the place.”
“Service was performed as advised. It was done quickly and completely. My service advisor, Brendon, kept me apprised throughout the whole process. Professional and courteous.”
