by 2017 LEXUS ES 350 Shopper on 09/18/2026Verified Purchase
Straight-forward and honest dealership. I had a wonderful experience working with Marty Whitney to purchase a pre-owned 2017 Lexus ES 350. I was able to see the car and purchase it immediately thereafter. Marty even helped me return the rental car I drove out to the dealership right after! I heartily recommend Marty and this dealership without reservation.
by 2015 TOYOTA RAV4 LTD Owner on 06/14/2026Verified Service
Tommy in Service is a great asset to your department. He is knowledgeable, professional & polite. He recommends what is appropriate & needed for my car. Repairs or maintenance is done quickly & efficiently. Pleasant surroundings for customers to wait. Will return.
by JoAnn Joern on 06/15/2026
Thank you for your wonderful review! We're delighted to hear about your positive experience with Tommy and our service department. We truly appreciate your kind words and your confidence in our team. Thank you for choosing us, and we look forward to welcoming you back for your future service needs!
by Annette S. on 06/13/2026Verified Shopper
Filled out a finance application on line put the sales person name on it and no response x 14 hours. Reached out to the dealership and was told the finance application was not processed. Meanwhile the car I was interested in sold. Never received that another offer was being entertained. Just awful car dealership.
by JoAnn Joern on 06/15/2026
We regret to hear that you were dissatisfied with your experience while attempting to purchase a vehicle. We understand how frustrating it can be when technical issues interfere with the process. Unfortunately, occasional internet or system glitches can prevent an application from being successfully submitted, and we sincerely apologize for any inconvenience this may have caused.
The vehicle you were interested in generated significant interest and was sold shortly after becoming available. We understand this is disappointing and appreciate the opportunity we had to assist you.
We wish you the very best in your vehicle search. If there is anything we can do to help you find the right vehicle or address any concerns, please feel free to contact us directly at jjoern@resnickautogroup.com. We would welcome the opportunity to assist you.
by 2008 LEXUS ES 350 Owner on 05/11/2026Verified Service
Never had any problems with my power steering till they did some work on the same side my power steering hose is located. They side the saw a small leak it got worse by the time I got home . Now they want over 500 to fix a problem they created by moving stuff around being careless
by JoAnn Joern on 05/12/2026
We regret hearing of your dissatisfaction of our repair as your steering issue was discussed prior to the fix with you. We understood another "service center" caused the issue. Perhaps you have the facilities mixed up. We hope to have this clarified by you. If there is anything we can assist you with in getting your vehicle back in good running condition, please let us know!
by 2013 LEXUS RX 350 Owner on 03/11/2026Verified Service
Top notch service. It's not the cheapest shop but it's always great service. I had to return after purchasing 4 new tires because my car exhibited vibration at highway speeds. They discovered that the balancing weights on one wheel were missing. They rebalanced all four wheels and all is well. They did not charge me for the return trip. They always do the right thing.
by JoAnn Joern on 03/13/2026
Thank you for sharing your experience! Providing top-notch service and doing the right thing for our customers is always our goal, and your feedback truly reinforces that effort. We appreciate your trust and loyalty!
by 2013 LEXUS RX 350 Owner on 10/26/2025Verified Service
Excellent service. During inspection a failing part was identified. The quote I received was quite a bit more than I was expecting to pay. When I inquired about any discounts or coupons, I was given a small reduction in price for which I was grateful. Great job to the team.
by JoAnn Joern on 10/27/2025
Glad we could help! Thanks for sharing. Your support is appreciated.
by 2024 LEXUS TX 350 BASE/350 PREMIUM/3 Owner on 09/12/2026Verified Service
I get coupons from all other Lexus except my local one where I presented my coupons for a simple oil change and they would not accept it. I am shopping for a new car and will not get another Lexus
by JoAnn Joern on 09/17/2026
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration regarding the coupon. Our dealership honors coupons and service offers issued specifically by our location, but we do not accept coupons from other Lexus dealerships, as each dealership manages its own promotions and offers. Periodically, Lexus North America may offer specials that would be accepted at all dealers.
We appreciate you bringing this to our attention. We value your business and hope we can earn back your confidence.
by 2016 LEXUS NX 200T BASE/200T F SPORT Owner on 09/12/2026Verified Service
Staff was prompt. Scheduled online and was able to get an appt same day. There were multiple cars ahead of me but service was on time and fast.
by JoAnn Joern on 09/17/2026
Thank you for sharing your experience! We're glad our online scheduling made it easy to get a same-day appointment and that our team was able to keep your service on time and efficient, even with several vehicles ahead of you. We truly appreciate your business and look forward to serving you again!
by Bhuwanesh K. on 09/07/2026Verified Service
i always had good experience my service advisor victrino always helped me with my suv always take care me
by JoAnn Joern on 09/08/2026
Thank you for your continued trust and kind words! We're so glad to hear that you've consistently had great experiences with us. We truly appreciate your loyalty and look forward to continuing to provide you
by 2017 LEXUS ES 300H Owner on 08/21/2026Verified Service
Great service! The price I paid matched the quote provided. Friendly, professional and knowledgeable.
by JoAnn Joern on 08/21/2026
Thank you for the great feedback! We truly appreciate your business and look forward to serving you again
by 2019 LEXUS IS 300 Owner on 08/06/2026Verified Service
Tony Olson did a great job. We appreciated his professionalism and the care he took in explaining the services that were recommended. Definitely will keep returning to Woodfield Lexus.
by JoAnn Joern on 08/06/2026
Thank you for your kind words! We sincerely appreciate your trust and look forward to welcoming you back to Woodfield Lexus for many more visits. Thank you for your continued support
by 2021 LEXUS RX 450H Owner on 06/28/2026Verified Service
Comprehensive examination and top service. Service Rep Tammie kept me informed about what was happening & my options.
The car wash is top notch; the service exceptional.
by JoAnn Joern on 06/30/2026
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our team.
Thank you for choosing us for your vehicle's care. We truly appreciate your business and look forward to welcoming you back for your next service visit!
by Bhuwanesh K. on 06/26/2026Verified Service
did good job on my lexus gx 460 oil changes service advisor vic is awesome he is my best friend too he been taking care my gx 10 years.
by JoAnn Joern on 06/30/2026
Glad we could help! Thanks for sharing. Your support is truly appreciated.
by 2017 LEXUS ES 300H Owner on 06/15/2026Verified Service
I had a great experience at a new dealer for my older Lexus 300h. Friendly, helpful and professional. Got everything done as well as a very reasonable estimate on some touch up body work.
by JoAnn Joern on 06/15/2026
work.
Thank you for taking the time to share your experience! We're delighted to hear that you had a great visit with us and that our team was friendly, helpful, and professional throughout the process. We appreciate the opportunity to earn your trust and look forward to assisting you with all your future service needs. Thank you for choosing us, and we look forward to seeing you again!
by 2007 LEXUS RX 350 Owner on 06/07/2026Verified Service
I brought my 2 RX 350s in for service...Victorino went above and beyond providing excellent, timely service and answered all my questions.
by JoAnn Joern on 06/08/2026
Glad we could help with your services needed. Thanks for sharing and for the 5 stars. Your support is truly appreciated.
by 2026 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 06/05/2026Verified Service
It took nearly 2 hours to complete my service after i was told it would take about 1:10 hours. I came in at 7:40 and received my car at 9:40
by JoAnn Joern on 06/08/2026
Thank you for your feedback. We sincerely apologize that your visit took longer than expected. While we always strive to complete services within the estimated timeframe, there are occasionally unforeseen circumstances that can impact completion times. Please know that we are continually reviewing and improving our processes to provide a more efficient experience for our guests. We appreciate your patience and understanding, and we're grateful for the opportunity to service your vehicle. Thank you for choosing us, and we look forward to serving you again.
by 2021 LEXUS ES 250 BASE/250 LUXURY/25 Owner on 04/08/2026Verified Service
Everyone was great and accommodating, except Vic. I am totally kidding! Vic was awesome and efficient. I was able to pick up my car sooner than expected. Helen (hope I'm correctly remembering her name) was also great.
by JoAnn Joern on 04/10/2026
Thank you for your fun and thoughtful feedbackwe appreciate the laugh! We're so glad to hear that we made such a great impression and that you were able to get your vehicle back sooner than expected.
Thanks again for choosing uswe look forward to helping you again in the future!
by Louise P. on 01/12/2026Verified Shopper
We showed up to see a one owner vehicle with no damage. We drove 45 mins and the rear end was crashed. Very disappointing.
by JoAnn Joern on 01/21/2026
We apologize your experience with us did not work out. We hope to have the opportunity to work with you again and turn things around. Best of luck with your car search!
by Fabio E. on 12/18/2025Verified Service
Brando is a great salesman who listen to my needs and understood what I was looking for. He made it easy, no pressure or haggle games.
Dealership is well maintained with great set up of vehicles to shop
by JoAnn Joern on 12/22/2025
Thank you so much for taking the time to share your experience! We're thrilled to hear we providing a comfortable, straightforward shopping experience. We We truly appreciate your kind words and thrilled to have you as our customer. We hope you are enjoying your new car and wish you many happy miles!
by John O. on 12/11/2025Verified Service
Our experiece at Woodfield Lexus was great like usual. Weve been taking our cars there for 26 years and have never had a bad experience. .
by JoAnn Joern on 12/11/2025
Thank you so much for your loyalty and kind words! We're honored to have earned your trust over the past 26 years, and it means a lot to know you've consistently had great experiences with us. We truly appreciate you and look forward to continuing to take care of you and your vehicles for many years to come!
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Service Information
259 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Woodfield Lexus specializes in these services, in addition to many others.
Battery Service
Brake Service
Oil Change
Top Makes Serviced
Based on CARFAX Service History, Woodfield Lexus specializes in these makes, in addition to many others.
What do verified customers think about Woodfield Lexus in Schaumburg, IL?
Verified customers who visit Woodfield Lexus in Schaumburg, IL rate this business 4.7 out of 5 stars, with 458 reviews. 259 customers favorited this location.
How can I contact Woodfield Lexus in Schaumburg, IL?
To reach the sales team at Woodfield Lexus in Schaumburg, IL, call (224) 206-0321. To reach the service department, call (847) 882-0200
Does Woodfield Lexus in Schaumburg, IL have a service center?
Yes, Woodfield Lexus in Schaumburg, IL does have a service center. You can contact the service department at (847) 882-0200.
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