by 2025 VOLVO XC40 PLUS Shopper on 11/10/2025Verified Purchase
They were helpful and very receptive. Most of my transaction was done by email and text and I never wait long for a response. Once we came to a deal the rest went smoothly. They even brought my old lease back in to the dealer that would accept it for me a week after I took the Volvo.
by 2022 VOLVO XC90 T6 INSCRIPTION Shopper on 11/07/2025Verified Purchase
Salesperson was very patient, understanding and informed. We came to see a specific CPO vehicle, but it was not prepared, causing a long wait. Ultimately purchased a different vehicle (same model) with little difficulty. Communication could have been better.
by 2021 VOLVO XC40 T5 MOMENTUM Owner on 10/04/2025Verified Service
My car sat at the dealership for 29 hours before I picked it up because they still hadn't checked it, they should really let people know that it'll take days for them to even diagnose an issue. I ended up going to a New Jersey dealership and it was diagnosed and fixed within six hours.
by VOLVO CARS MANHATTAN on 10/06/2025
We're sorry for the wait and any inconvenience caused. We appreciate your feedback and will work on improving communication about repair timelines. Thank you for letting us know.
by 2019 VOLVO XC90 T6 INSCRIPTION Owner on 07/10/2025Verified Service
I have been going this place for 7 years as they are only the Volvo dealer in Manhattan. This time it took me 4 trips to fix the engine light, the service was slow, no update, lack of response to calls and text messages, and charges for things haven't been done.
by VOLVO CARS MANHATTAN on 07/14/2025
Thank you for your continued loyalty over the past seven years we truly value your business and are very sorry to hear about your recent experience.
We understand how frustrating it must have been to make multiple trips without resolution, especially with slow service, a lack of communication, and concerns about charges. This is not the level of service we strive to provide, and your feedback is being taken seriously.
We would appreciate the opportunity to review your visit in detail and address your concerns directly. Please contact us at 332 -284-1494 so we can work toward a resolution and ensure this does not happen again.
Thank you again for your feedback, and we hope to regain your trust.
by 2022 VOLVO XC90 T8 RECHARGE R-DESIGN Owner on 07/09/2025Verified Service
The process took longer than expected because wheel repairs were delayed.
When I picked up the car the wheels were not repaired at all. Not sure why my car had to be there for so long.
Normally they're pretty good but this time around it was really hard to get in touch with anyone
by VOLVO CARS MANHATTAN on 07/14/2025
Thank you for your honest feedback, and we sincerely apologize for the inconvenience and delay you experienced during your recent visit. It's disappointing to hear that the wheel repairs were not completed as expected and that communication fell short we understand how frustrating that must have been.
This is not the standard of service we aim to deliver, and we'd like the chance to make it right. If you're open to it, please reach out to us directly at 332- 284-1494 so we can look into what happened and ensure it's addressed properly.
We appreciate your past support and hope to restore your confidence in us moving forward.
by 2025 VOLVO XC90 CORE Owner on 06/16/2025Verified Service
Need to do oil change at 5000 miles I had to wait weeks for appointment and by the time I got appointment with loner I got blamed for a scratch and the charge my credit card $500 my care also came out with a scratch and they didn't fixed it my care also car should of never be at service at first place for oil change with such low mileage although the stuff been helpful and awesome
by Volvo Cars Manhattan on 06/18/2025
Thank you for taking the time to share your experience. We're sorry to hear about the frustration you faced during your recent visit. If you would like to discuss further please call 332- 284-1494 to speak to a service manager.
by Matt D. on 03/31/2025Verified Shopper
I was more than pleased with the help I received with my search for a used Volvo. Justin was very gracious, answered all my questions and even sent a video of car I was very interested in, from his own phone. I probably should have bought the car, but I hesitated, and it sold to another buyer.
I would highly recommend Justin, if you are looking to buy a car from Manhattan Volvo
by 2005 VOLVO V70 R Owner on 11/29/2025Verified Service
Everyone was helpful and friendly. Service completed promptly. BUT... labor charges are off the charts.
by VOLVO CARS MANHATTAN on 12/02/2025
Thank you for your feedback! We're glad to hear our team was helpful and your service was completed promptly. We're sorry to hear your concern about labor charges and appreciate you bringing it to our attentionyour input helps us improve.
by 2024 VOLVO XC40 PLUS Owner on 11/06/2025Verified Service
Jahbari and the technician were very helpful and both demonstrated professionalism and knowledge of the issue
by VOLVO CARS MANHATTAN on 11/07/2025
Thank you for your kind feedback! We're glad to hear that Jahbari and our technician provided helpful, professional service and resolved your issue effectively.
by Rpmorgenthau@gmail C. on 10/02/2025Verified Service
I always have confidence in this service department. Of particular note, this time around, was the superb detailing. They don't give it away, but the result was worth it.
by Volvo Cars Manhattan on 10/06/2025
Thank you for your continued trust in our service department it truly means a lot to us! We're especially glad to hear the detailing stood out during this visit. We agree, great detailing makes a big difference, and we're happy it was worth it for you. Looking forward to seeing you next time!
by Restrauss8746@gmail C. on 09/24/2025Verified Service
Dallanara Veloz was terrific. She looked at the car and figured out what was needed. She got it done on time which was great because I needed the car to go on vacation. The only issue was the price Volvo charges.
by Volvo Cars Manhattan on 09/25/2025
Thank you for your kind words! We're so glad to hear that Dallanara took great care of you and made sure everything was completed on timeespecially with your vacation coming up. We understand concerns about pricing and appreciate your honesty. We'll continue doing our best to provide value along with top-quality service. Safe travels!
by 2019 VOLVO XC60 T5 Owner on 09/18/2025Verified Service
The folks at Manhattan Volvo consistently look out for the welfare of my car. I know that going to this dealer service dept will be a good thing for the longevity of my car.
by Volvo Cars Manhattan on 09/19/2025
Thank you so much for your kind words! We're truly grateful for your trust and loyalty. Our team at Manhattan Volvo is committed to providing the highest level of care for both you and your vehicle, and it's always rewarding to hear that our efforts are making a positive impact.
We look forward to continuing to support you and helping keep your Volvo in top shape for years to come.
by 2018 VOLVO XC60 T5 INSCRIPTION Owner on 09/13/2025Verified Service
So overpriced! I came in for a simple service and was charged nearly four times what another service center quoted me. Unfortunately, I've been here several times over the years, and each visit has felt like price gouging.
by Volvo Cars Manhattan on 09/15/2025
We're sorry you feel this way. We always strive to be transparent and provide value with every service. If you'd like to discuss your visit further, please contact uswe'd be happy to review it with you.
by Rehellauer@gmail C. on 09/08/2025Verified Service
Kim is excellent and so helpful! She gave me guidance on how to get my car towed to the dealership with a dead battery, kept me updated throughout, and expedited a return and fix when the check engine light came on when taking home the first time.
by VOLVO CARS MANHATTAN on 09/09/2025
Thank you so much for the great feedback! We're thrilled to hear that Kim was able to support you every step of the way from the tow to the follow-up service. She truly cares about our customers, and we're lucky to have her on the team. We appreciate your trust and look forward to serving you again in the future!
by Kjoyner32@gmail C. on 09/01/2025Verified Service
My service rep dallanara was very attentive to all my concerns. Service was completed in a timely manner. My only complaint is that there never seems to be any loaner vehicles available.
by VOLVO CARS MANHATTAN on 09/09/2025
Thank you for the kind words about Dallanara we're glad to hear she took great care of you and that your service was completed on time. We understand the frustration around loaner vehicle availability and truly appreciate your feedback. It's something we're actively working on to improve. We hope to make your next visit even smoother!
by 2024 VOLVO XC40 CORE Owner on 08/31/2025Verified Service
Liked the quality. Liked replacement car. Did not like the ling time before the estimate was given (Sltightly over a week),
by VOLVO CARS MANHATTAN on 09/09/2025
Thank you for your feedback! We're glad to hear you were happy with the quality of the work and the replacement car. We do apologize for the delay in getting the estimate to you we understand how important timely communication is and appreciate your patience. Your input helps us improve, and we hope to serve you even better next time.
by 2018 VOLVO XC90 T6 Owner on 08/22/2025Verified Service
My experience on August 11, 2025 was Excellent good service, on time delivery and friendly atmosphere. Good experience.
by Volvo Cars Manhattan on 08/27/2025
Thank you for your feedback!
by Josephine D. on 08/13/2025Verified Service
the shop is attached to the dealership, so that makes it easy. the techs and reps are all knowledgable and helpful
by Volvo Cars Manhattan on 08/14/2025
Thank you for your feedback! We're glad to hear that the convenient location and connection to the dealership make your experience easier. It's also great to know that our technicians and service representatives have made a positive impression. We appreciate your support and look forward to continuing to serve you!
by 2019 VOLVO XC90 T6 INSCRIPTION Owner on 08/08/2025Verified Service
Took me four trips to fix an engine light. Refused to claim extended warranty despite the warranty provider clearly indicates it is under their coverage. Inflated charges including diagnositc fees. No status update, no response to text/voicemail.
by VOLVO CARS MANHATTAN on 08/12/2025
We're truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. This is not the level of service we aim to provide. If you would like to discuss further please call 332) 284-1494 to speak to the service managers
by 2023 VOLVO XC40 PLUS Owner on 08/05/2025Verified Service
Excellent attention to a particular issue and customer friendly resolution. Very pleased with the service and service team at Volvo of Manhattan
by VOLVO CARS MANHATTAN on 08/05/2025
Thank you so much for your kind words! We're thrilled to hear that you were pleased with the service and that our team at Volvo of Manhattan was able to provide a customer-friendly resolution to your issue. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
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Service Information
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4,432 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Volvo Cars Manhattan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Exhaust & Muffler Service
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Volvo Cars Manhattan specializes in these makes, in addition to many others.
What do verified customers think about Volvo Cars Manhattan in New York, NY? Verified customers who visit Volvo Cars Manhattan in New York, NY rate this business 4.6 out of 5 stars, with 406 reviews. 4,432 customers favorited this location.How can I contact Volvo Cars Manhattan in New York, NY? To reach the sales team at Volvo Cars Manhattan in New York, NY, call (877) 522-9537. To reach the service department, call (877) 240-9548How can I schedule a service appointment with Volvo Cars Manhattan in New York, NY? You can schedule a service appointment at Volvo Cars Manhattan in New York, NY through CARFAX.What are the shop amenities offered by Volvo Cars Manhattan in New York, NY? Volvo Cars Manhattan in New York, NY offers the following amenities: Business Center, Complimentary Drinks, Free Wi-Fi and Mobile Charging Station.Does Volvo Cars Manhattan in New York, NY have a service center? Yes, Volvo Cars Manhattan in New York, NY does have a service center. You can contact the service department at (877) 240-9548.
