by 2025 HYUNDAI SANTA FE SEL Shopper on 05/18/2026Verified Purchase
Mostly good. The one negative was that the finance agent tried to get me to provide drivers license photos of 2 individuals on my checking account in order to conduct a back ground check. This was after my check had already cleared the bank. The requesting individual claimed that it was a state requirement which I then determined was untrue. The sales manager then stepped in to say that the background checks were not needed.
by Vandergriff Toyota on 05/27/2026
Thank you for your feedback. We're glad your overall experience was positive. We apologize for the confusion regarding documentation requirements and are pleased our sales manager quickly resolved the issue. Your feedback helps us improve. We appreciate your business.
by 2016 TOYOTA TACOMA DOUBLE CAB/LTD Owner on 05/14/2026Verified Service
My truck was just there for an oil change and diagnostic on brakes. Checked in at 11:00 for my pre - arranged service. They did not even look at it when I arrived at 4:45 after not getting any updates on whether it was done or not. Losing track of a service ticket is not professional. Won't be back.
by Vandergriff Toyota on 05/20/2026
We understand your frustration, and are sorry to hear that your service experience fell this far short of what you expected. This is not the level of service we aim to provide, and your feedback is something we take seriously. We would like the chance to discuss what happened and work towards a resolution please reach out to Mike Book at mbook@vtaig.com at your earliest convenience. We appreciate your patience and hope to hear from you.
by 2016 TOYOTA HIGHLANDER XLE Owner on 05/07/2026Verified Service
Bought a car there. Got home and the bumper had fallen off. Called back and talked to Kevin and he told me "You bought a cheap car." They eventually agreed to fix it and whn I brought it back in they had it "fixed" by some shady outsourced person, would not tell ke what they did to it an provided bo service record.
by Vandergriff Toyota on 05/08/2026
Thank you for bringing this to our attention. We understand your disappointment. Your experience falls short of the standards we strive to maintain, and we take situations like this seriously. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your concerns further and work toward a resolution.
by 2025 TOYOTA RAV4 XLE PREMIUM Owner on 04/29/2026Verified Service
They fixed the a/c issue which was on the car when i bought it from Vandergriff Toyota. They sold me a car that was defective and did nothing to have management call me or find a way to buy back the card or credit/extend warranty on the car. The car was bought back in November 2025 brand new from Vandergriff. They fixed the issue and notified that it was a manufacture defect which caused it.
by Vandergriff Toyota on 05/01/2026
Your feedback helps us improve, and we understand your concern. We're glad our service team was able to resolve the issue and get your vehicle running properly. We would appreciate the opportunity to discuss this further with you. Please contact Mike Book at mbook@vtaig.com at your earliest convenience.
by 2019 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 04/19/2026Verified Service
I brought my car in for several issues, including changing the tint on my windows. Service Advisor Ryan Parker could not have been more professional. Everything was done right! I was fully informed of the progress. Window tint specialist John Navarro did an absolutely wonderful job on the tint. I know how tedious that job was!! The service department at this dealership is tops!!!
by Vandergriff Toyota on 04/21/2026
Thank you for your wonderful feedback about your recent service experience with us. We're delighted to hear that everything was handled professionally and completed to your satisfaction. It's wonderful to know that you felt fully informed throughout the process and that the communication met your expectations. We understand how important quality workmanship is, especially for detailed services like window tinting, and we're thrilled that the results exceeded your expectations. Your recognition of our team's expertise and the high standards of our service department means so much to us. We truly appreciate you taking the time to share your positive experience.
by 2024 TOYOTA TUNDRA CREWMAX SR5 Owner on 03/26/2026Verified Service
I've been going to this dealership since I had my truck going on my second year every time I go in there. I have one of the best experiences ever I'm in my 60s not my first rodeo there's Only one other dealership I've been to that I was just impressed with. I love my Toyota SR5 tundra swear by it. . This is dealership with Rachel right
by Vandergriff Toyota on 03/30/2026
Thank you for your loyalty over the past two years! We're thrilled that we've consistently provided outstanding service for your Toyota SR5 Tundra. Your positive feedback means everything to us, and we're honored to be one of the dealerships that has impressed you. Thank you for being a valued part of the Vandergriff Toyota family.
by 2024 TOYOTA HIGHLANDER LE/XLE/XSE/LIM Owner on 03/20/2026Verified Service
Gd morning l came last week with car having problems they collected $200.00 dollars from me and car wasn't Fixed still Shaking when I'm Driving I am Bringing the Car Back Today when I'm Driving almost having Accidents with another Vehicle and when trying to Turn it to another Lane it will be Shifted and Shaking thanks for asking
by Vandergriff Toyota on 03/24/2026
We understand how concerning it can be when a vehicle continues to experience issues after a service visit. Our team focuses on providing thorough attention and support to help ensure vehicles operate safely. Feedback like yours helps us maintain and improve our service approach for every guest.
by 2015 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 03/19/2026Verified Service
I like the experience and the service I received each time I take my vehicle in for service. They advisor are helpful and courteous and listen to what you are requesting to be completed on my vehicle.
The work (maintenance) I've had on the vehicle has been very good and I've have not had to go back for any repeated or do over of previous work. I will continue as long as this type of service and excellent quality.
by Vandergriff Toyota on 03/23/2026
Thank you for your positive feedback! We're thrilled that our service advisors are helpful and courteous, and that our maintenance work consistently meets your expectations. We take pride in getting things right the first time. Your continued trust is greatly appreciated, and we look forward to maintaining this high standard of service for you.
by 2021 TOYOTA CAMRY LE Owner on 03/17/2026Verified Service
They got me in quickly and out within a couple hours. They flushed systems, replaced the passenger side airbag, rotated tires, ran diagnostics, as well as change the oil and other things. I appreciate the knowledge of my Service Analyst. Things went very smooth.
by Vandergriff Toyota on 03/23/2026
Thank you for the great feedback! We're thrilled we could efficiently handle all your services - system flushing, airbag replacement, tire rotation, diagnostics, and oil change. Your Service Analyst will be pleased to hear about their positive impact. We truly appreciate your trust in us at Vandergriff Toyota.
by 2020 TOYOTA RAV4 XLE/XSE Owner on 03/06/2026Verified Service
Scheduling service was easy and friendly. At arrival with a tow truck, I was assigned to Luis Jimenez whom I had the pleasure to meet and help me. I was offered Uber and soon after I was contacted to authorize the battery replacement. Well done and happy to come back.
by Vandergriff Toyota on 03/11/2026
We are pleased to hear about your positive experience with our service department. Making the scheduling process straightforward and welcoming is something we strive for with every customer. It sounds like Luis provided you with excellent assistance during your visit, and we're glad the transportation arrangement and timely communication about your battery service made the process smooth for you. Your satisfaction with the overall experience means a great deal to us at Vandergriff Toyota, and we look forward to serving you again in the future.
by 2015 TOYOTA AVALON HYBRD/PREM/TUR/LTD Owner on 02/26/2026Verified Service
Went in as a walk in without an appointment because of a tire with low tire pressure and I needed to drive back to San Antonio so needed the tire fixed. The tire had a defective valve stem, which they replaced. The employees I had contact with were polite and courteous. Good service.
by Vandergriff Toyota on 02/27/2026
Thank you for choosing Vandergriff Toyota and for taking the time to share your experience. We understand how important it is to have reliable service, especially when you're traveling a long distance. We're pleased that our team was able to quickly address the valve stem issue and get you back on the road safely. Your recognition of our staff's courteous and polite service means a great deal to us. We appreciate your trust and look forward to serving you again whenever you need assistance.
by 2023 TOYOTA 4RUNNER LTD Owner on 02/25/2026Verified Service
Able to get me scheduled and serviced quickly. Customer friendly service team . I did nor like being advised I needed to replace windshield wiper blades and an alignment? Wiper blades are good and did not need an alignment. Keep in mind money and budgets are strained across the country no need to add unnecessary maintenance cost.
by Vandergriff Toyota on 02/26/2026
We deeply appreciate your feedback about your recent service experience. It's wonderful to hear that our team was able to schedule and service your vehicle quickly, and that you found our service team to be customer-friendly. We understand your concerns about the maintenance recommendations that didn't seem necessary for your vehicle, especially when budgets are tight for many families. Your point about being mindful of financial pressures is well taken, and we appreciate you sharing this perspective with us. We value customers like you who take the time to provide honest feedback about both the positive aspects and areas where we can improve our service approach.
by 2021 TOYOTA TUNDRA CREWMAX SR5/CREWMA Owner on 02/24/2026Verified Service
Overall, the service was good and reasonable. They provided an Uber voucher for transportation while they serviced my vehicle. Total time to complete an oil change, transmission flush, breaking system flush, and coolant flush was about 3 hrs., and around $800.
by Vandergriff Toyota on 02/25/2026
We are overjoyed to hear about your positive experience with us! It's wonderful to know that you found our service both good and reasonably priced. We're pleased that the Uber voucher we provided made your visit more convenient while we took care of your vehicle's maintenance needs. We truly appreciate you taking the time to share your feedback about the quality service and reasonable timing for such thorough work. Thank you for choosing Vandergriff Toyota for your automotive care needs.
by 2025 TOYOTA CROWN SIGNIA XLE/LIMITED Owner on 02/21/2026Verified Service
The Toyota programming system 1/2 way through continued to reboot rather than confirming the preferences of proximity locking and removing the fake engines noise. I spent an inordinate amount of time waiting due to a glitch in the system and drove away after the techs (far more frustrated than I, no doubt) could not reprogram my wonderful car. I will try again @10,000 miles at my scheduled oil change which will be my 3rd.
by Vandergriff Toyota on 02/24/2026
Thank you for your feedback, and we understand your frustration. Your patience during the extended wait time is truly appreciated. Your experience helps us improve our service processes. For further assistance, please contact Mike Book at mbook@vtaig.com.
by 2024 TOYOTA CAMRY LE Owner on 02/14/2026Verified Service
We had a 3:00 pm appointment for an oil change, but had to wait a good while before service could begin because technicians were out to lunch," 'on their lunch break.," Then we had to wait longer for the service to actually be completed. If an appointment time is scheduled, there should be service technicians take care of you right then or within 5 minutes. Our time there was way too long.
by Vandergriff Toyota on 02/17/2026
We recognize how valuable your time is and aim to provide prompt service for every scheduled appointment. Our team strives to balance efficient scheduling with thorough care to ensure every vehicle receives proper attention. Feedback like yours helps us evaluate and improve our processes to better meet expectations.
by Martinez S. on 01/13/2026Verified Service
The service advisor was very knowledgeable and courteous, (Faith Dubose)
I was treated with respect of time and professionalism. Faith informed me of all the details and work needed to keep my 4-runner in great running condition.
Thanks to her i will return to Vandergriff whenever I need service.
by Vandergriff Toyota on 01/14/2026
We are overjoyed to hear about your outstanding experience with us. It's wonderful to know that Faith provided you with such knowledgeable and courteous service during your visit. We understand how important it is to feel respected and valued, and we're pleased that Faith took the time to thoroughly explain all the details and maintenance work needed to keep your vehicle running smoothly. Your trust in returning for future service needs means everything to us. We're grateful for customers like you who recognize the dedication our team puts into providing exceptional automotive care.
by 2023 TOYOTA 4RUNNER SR5/TRD SPORT/SR5 Owner on 01/12/2026Verified Service
We had made an appointment to have the vehicle serviced on line. We arrived ahead of time and were directed into the covered sallyport. An Attendant notified the Service Provider, who confirmed our information and what service was to be completed. We sat in the clean and comfortable waiting area. We were notified by text regarding recommended services and when the vehicle was ready. Everything went smoothly.
by Vandergriff Toyota on 01/14/2026
Your review is appreciated and we're delighted to hear about your positive experience with our service team. It's wonderful to know that our online appointment system worked well for you and that arriving early was accommodated smoothly in our covered service area. We're pleased that our staff efficiently confirmed your information and service needs, making the process seamless from start to finish. The fact that you found our waiting area welcoming and comfortable means a great deal to us. We're especially glad that our text notification system kept you informed about additional service recommendations and completion updates throughout your visit. Your feedback about how everything proceeded without any issues reinforces our commitment to providing efficient and professional automotive care. We truly value customers like you who take the time to share their experience.
by 2024 TOYOTA PRIUS LE/XLE/LIMITED Owner on 12/21/2025Verified Service
Service care provider or person was very unwelcoming and rude.
Usually the people that have taken care of me have been really nice.
Not this guy I know his names on my recipt just don't have it with me I thought he was Asian for some weird reason. But his names is Hispanic he was rude.
by Vandergriff Toyota on 12/24/2025
We're sorry that your recent visit did not reflect the welcoming and professional service we aim to provide. Our intention is always to treat every customer with respect and care. Feedback like this helps us reinforce consistent, positive experiences across our team. Please reach out to Mike Book at mbook@vtaig.com so we can connect and offer support.
by 2021 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 12/17/2025Verified Service
I took my truck for a battery terminal service. They told me my rear brake is 2mm. It needed to be replaced right then, it's dangerous. I was given option to get rental and everything. I took the truck to another dealership. They told me my trucks brake is fine.
by Vandergriff Toyota on 12/23/2025
Thank you for bringing this to our attention. We understand your concern, and we take your feedback seriously. Your feedback helps us ensure our team provides consistent and accurate evaluations. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Mike Book at mbook@vtaig.com so we can review what happened during your visit and work toward a resolution.
by 2021 TOYOTA HIGHLANDER XLE Owner on 12/16/2025Verified Service
Fact thangrif Toyota employees are always courteous kind and extremely helpful in knowledgeable.I like the fact that they have fresh Cupcakes of all types.Carrot cake cupcake, strawberry cooks chocolate struck Cupcakes gingerbread cupcake.You name it , they got cupcakes I love it
by Vandergriff Toyota on 12/23/2025
We deeply cherish your wonderful feedback about our team's courteous and helpful service. It's heartwarming to know that our employees' knowledge and kindness made such a positive impression during your visit. We're delighted that you enjoyed our variety of fresh cupcakes. Your appreciation for these special touches means so much to our team. We look forward to continuing to provide you with exceptional service for all your automotive needs.
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Service Information
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35,461 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Vandergriff Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Vandergriff Toyota specializes in these makes, in addition to many others.
Chevrolet
Honda
Lexus
Nissan
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Massage Chairs
Snacks
About Us
Need auto repair in Arlington? Take your car down to Vandergriff Toyota's state-of-the-art service facility to receive top-notch repairs and first-class customer service. Managed by technicians with decades of experience in automotive repair, our sho...
What do verified customers think about Vandergriff Toyota in Arlington, TX?
Verified customers who visit Vandergriff Toyota in Arlington, TX rate this business 4.5 out of 5 stars, with 2,683 reviews. 35,461 customers favorited this location.
How can I contact Vandergriff Toyota in Arlington, TX?
To reach the sales team at Vandergriff Toyota in Arlington, TX, call (833) 626-0756. To reach the service department, call (833) 684-0379
How can I schedule a service appointment with Vandergriff Toyota in Arlington, TX?
What are the shop amenities offered by Vandergriff Toyota in Arlington, TX?
Vandergriff Toyota in Arlington, TX offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Massage Chairs and Snacks.
Does Vandergriff Toyota in Arlington, TX have a service center?
Yes, Vandergriff Toyota in Arlington, TX does have a service center. You can contact the service department at (833) 684-0379.
