by 2015 TOYOTA AVALON HYBRD/PREM/TUR/LTD Owner on 02/26/2026Verified Service
Went in as a walk in without an appointment because of a tire with low tire pressure and I needed to drive back to San Antonio so needed the tire fixed. The tire had a defective valve stem, which they replaced. The employees I had contact with were polite and courteous. Good service.
by Vandergriff Toyota on 02/27/2026
Thank you for choosing Vandergriff Toyota and for taking the time to share your experience. We understand how important it is to have reliable service, especially when you're traveling a long distance. We're pleased that our team was able to quickly address the valve stem issue and get you back on the road safely. Your recognition of our staff's courteous and polite service means a great deal to us. We appreciate your trust and look forward to serving you again whenever you need assistance.
by 2023 TOYOTA 4RUNNER LTD Owner on 02/25/2026Verified Service
Able to get me scheduled and serviced quickly. Customer friendly service team . I did nor like being advised I needed to replace windshield wiper blades and an alignment? Wiper blades are good and did not need an alignment. Keep in mind money and budgets are strained across the country no need to add unnecessary maintenance cost.
by Vandergriff Toyota on 02/26/2026
We deeply appreciate your feedback about your recent service experience. It's wonderful to hear that our team was able to schedule and service your vehicle quickly, and that you found our service team to be customer-friendly. We understand your concerns about the maintenance recommendations that didn't seem necessary for your vehicle, especially when budgets are tight for many families. Your point about being mindful of financial pressures is well taken, and we appreciate you sharing this perspective with us. We value customers like you who take the time to provide honest feedback about both the positive aspects and areas where we can improve our service approach.
by 2021 TOYOTA TUNDRA CREWMAX SR5/CREWMA Owner on 02/24/2026Verified Service
Overall, the service was good and reasonable. They provided an Uber voucher for transportation while they serviced my vehicle. Total time to complete an oil change, transmission flush, breaking system flush, and coolant flush was about 3 hrs., and around $800.
by Vandergriff Toyota on 02/25/2026
We are overjoyed to hear about your positive experience with us! It's wonderful to know that you found our service both good and reasonably priced. We're pleased that the Uber voucher we provided made your visit more convenient while we took care of your vehicle's maintenance needs. We truly appreciate you taking the time to share your feedback about the quality service and reasonable timing for such thorough work. Thank you for choosing Vandergriff Toyota for your automotive care needs.
by 2025 TOYOTA CROWN SIGNIA XLE/LIMITED Owner on 02/21/2026Verified Service
The Toyota programming system 1/2 way through continued to reboot rather than confirming the preferences of proximity locking and removing the fake engines noise. I spent an inordinate amount of time waiting due to a glitch in the system and drove away after the techs (far more frustrated than I, no doubt) could not reprogram my wonderful car. I will try again @10,000 miles at my scheduled oil change which will be my 3rd.
by Vandergriff Toyota on 02/24/2026
Thank you for your feedback, and we understand your frustration. Your patience during the extended wait time is truly appreciated. Your experience helps us improve our service processes. For further assistance, please contact Mike Book at mbook@vtaig.com.
by 2024 TOYOTA CAMRY LE Owner on 02/14/2026Verified Service
We had a 3:00 pm appointment for an oil change, but had to wait a good while before service could begin because technicians were out to lunch," 'on their lunch break.," Then we had to wait longer for the service to actually be completed. If an appointment time is scheduled, there should be service technicians take care of you right then or within 5 minutes. Our time there was way too long.
by Vandergriff Toyota on 02/17/2026
We recognize how valuable your time is and aim to provide prompt service for every scheduled appointment. Our team strives to balance efficient scheduling with thorough care to ensure every vehicle receives proper attention. Feedback like yours helps us evaluate and improve our processes to better meet expectations.
by Martinez S. on 01/13/2026Verified Service
The service advisor was very knowledgeable and courteous, (Faith Dubose)
I was treated with respect of time and professionalism. Faith informed me of all the details and work needed to keep my 4-runner in great running condition.
Thanks to her i will return to Vandergriff whenever I need service.
by Vandergriff Toyota on 01/14/2026
We are overjoyed to hear about your outstanding experience with us. It's wonderful to know that Faith provided you with such knowledgeable and courteous service during your visit. We understand how important it is to feel respected and valued, and we're pleased that Faith took the time to thoroughly explain all the details and maintenance work needed to keep your vehicle running smoothly. Your trust in returning for future service needs means everything to us. We're grateful for customers like you who recognize the dedication our team puts into providing exceptional automotive care.
by 2023 TOYOTA 4RUNNER SR5/TRD SPORT/SR5 Owner on 01/12/2026Verified Service
We had made an appointment to have the vehicle serviced on line. We arrived ahead of time and were directed into the covered sallyport. An Attendant notified the Service Provider, who confirmed our information and what service was to be completed. We sat in the clean and comfortable waiting area. We were notified by text regarding recommended services and when the vehicle was ready. Everything went smoothly.
by Vandergriff Toyota on 01/14/2026
Your review is appreciated and we're delighted to hear about your positive experience with our service team. It's wonderful to know that our online appointment system worked well for you and that arriving early was accommodated smoothly in our covered service area. We're pleased that our staff efficiently confirmed your information and service needs, making the process seamless from start to finish. The fact that you found our waiting area welcoming and comfortable means a great deal to us. We're especially glad that our text notification system kept you informed about additional service recommendations and completion updates throughout your visit. Your feedback about how everything proceeded without any issues reinforces our commitment to providing efficient and professional automotive care. We truly value customers like you who take the time to share their experience.
by 2024 TOYOTA PRIUS LE/XLE/LIMITED Owner on 12/21/2025Verified Service
Service care provider or person was very unwelcoming and rude.
Usually the people that have taken care of me have been really nice.
Not this guy I know his names on my recipt just don't have it with me I thought he was Asian for some weird reason. But his names is Hispanic he was rude.
by Vandergriff Toyota on 12/24/2025
We're sorry that your recent visit did not reflect the welcoming and professional service we aim to provide. Our intention is always to treat every customer with respect and care. Feedback like this helps us reinforce consistent, positive experiences across our team. Please reach out to Mike Book at mbook@vtaig.com so we can connect and offer support.
by 2021 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 12/17/2025Verified Service
I took my truck for a battery terminal service. They told me my rear brake is 2mm. It needed to be replaced right then, it's dangerous. I was given option to get rental and everything. I took the truck to another dealership. They told me my trucks brake is fine.
by Vandergriff Toyota on 12/23/2025
Thank you for bringing this to our attention. We understand your concern, and we take your feedback seriously. Your feedback helps us ensure our team provides consistent and accurate evaluations. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Mike Book at mbook@vtaig.com so we can review what happened during your visit and work toward a resolution.
by 2021 TOYOTA HIGHLANDER XLE Owner on 12/16/2025Verified Service
Fact thangrif Toyota employees are always courteous kind and extremely helpful in knowledgeable.I like the fact that they have fresh Cupcakes of all types.Carrot cake cupcake, strawberry cooks chocolate struck Cupcakes gingerbread cupcake.You name it , they got cupcakes I love it
by Vandergriff Toyota on 12/23/2025
We deeply cherish your wonderful feedback about our team's courteous and helpful service. It's heartwarming to know that our employees' knowledge and kindness made such a positive impression during your visit. We're delighted that you enjoyed our variety of fresh cupcakes. Your appreciation for these special touches means so much to our team. We look forward to continuing to provide you with exceptional service for all your automotive needs.
by Martinez S. on 11/16/2025Verified Service
Service advisor Jasmine Acoff and Faith Dubose have always given me excellent advise and explanations when i had questions and additional services needed. I would not continue to get my vehicle serviced if not for their attention to details and making me feel special. Martin Smith.
by Vandergriff Toyota on 11/25/2025
We deeply cherish your wonderful feedback about the outstanding service you received. It's heartwarming to know that our team provided you with excellent guidance and thorough explanations for all your questions and service needs. Your experience with their attention to detail and the special care they showed you truly reflects our commitment to exceptional customer service. We're grateful that you continue to trust Vandergriff Toyota with your vehicle maintenance, and we look forward to providing you with the same high-quality service in the future.
by 2019 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 11/06/2025Verified Service
The service advisor was on top of all of our frustration. We had our car serviced and we needed new tires. Twelve hours after we left, our tire light came on, resulting in our having to return our car. They checked and everything seemed to be OK. Two days later it came back on and we had to return and this time it was the sensor on the tire. Both returns resulted in spending hours waiting and very frustrating.
by Vandergriff Toyota on 11/12/2025
Thank you for taking the time to share your experience with us. It's reassuring to know that our service advisor was attentive to your concerns and worked to address the situation. We appreciate your patience, and we value your feedback as it helps us continue improving our service process.
by 2021 LEXUS RX 450H Owner on 10/30/2025Verified Service
The service was great.
35,000 checkup. In and out in 2+ hours.
Treated like I was a member of their family.
I have always had my cars serviced by this dealership.
Special shoutout to Faith Jones, my Service Advisor for giving me status updates on my vehicle.
This is my first Lexus and after my first service at the Lexus Dealership where I bought my car I will always be serviced at this dealership because of their professionalism.
by Vandergriff Toyota on 11/04/2025
Thank you for your review and for choosing Vandergriff Toyota for your 35,000-mile service. We are so pleased to hear that you had an excellent experience with us and felt welcomed like family during your visit. It's wonderful that we were able to complete your checkup efficiently while providing the quality service you deserve. We're thrilled that the professionalism you experienced has earned your loyalty, especially as a first-time Lexus owner. Your continued trust in our dealership for all your automotive service needs means everything to us. We look forward to taking care of you and your vehicle for many years to come.
by 2024 TOYOTA TUNDRA CREWMAX SR/CREWMAX Shopper on 10/28/2025Verified Purchase
Worst experience ever they told me a certain APR that we agreed upon on them made me sign to find out it was way higher. Got tricked and they approved first APR we agreed on. Changed without me knowing. Got ripped off big time. I wouldn't recommend this place not very transparent on what they are actually doing with the customers. Very disappointed.
by Vandergriff Toyota on 10/30/2025
We take your feedback seriously and understand your frustration. We want to ensure that every customer feels informed and confident throughout their financing process. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your experience further.
by 2019 TOYOTA RAV4 LTD Owner on 10/25/2025Verified Service
Had an 11 AM appointment and at 12:15 they put the car on the rack for the oil change. My complaint is, if you make an appointment, Vandergriff should honor that time within 15 minutes, not an hour or so later! I would recommend the service but appointments should be honored at the time they are made!
by Vandergriff Toyota on 10/29/2025
Your input is valuable to us, and we understand your frustration. This is not the level of service we strive to deliver. Your feedback helps us identify areas where we can improve our scheduling and service processes. We would like the opportunity to discuss your experience further and work toward a better solution for future visits. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
by Debby L. on 10/24/2025Verified Service
Even though the service department isn't particularly my comfort zone, my experience was very smooth. I was greeted promptly, guided to my advisor and informed of procedures and timelines. A rental car was provided for me, and the problem with my car was diagnosed and put right. At all times, I was treated with courtesy and consideration. Thanks to the entire team!
by Vandergriff Toyota on 10/28/2025
Thank you for sharing your positive experience with us! We understand that visiting a service department can sometimes feel overwhelming, so we're thrilled to hear that your visit went smoothly from start to finish. It's wonderful to know that our team greeted you promptly and that your advisor clearly explained the procedures and timelines. We're pleased that the rental car arrangement worked well for you and that we were able to quickly diagnose and resolve your vehicle's issue. Your kind words about the courtesy and consideration you received mean so much to us. We truly appreciate you taking the time to recognize our entire team - feedback like yours motivates us to continue providing excellent service to every customer who trusts us with their vehicle care needs.
by 2011 TOYOTA TACOMA DBLCAB PRERUN LONG Owner on 10/13/2025Verified Service
I appreciated the fact that this Dealership honored the Toyota Battery warranty unlike the dealership where I had bought the battery less than 2 years before. I was treated with respect and not given a hard time about the warranty. In the future I will do all my business at this location. The Staff is professional and courteous to the customers.
by Vandergriff Toyota on 10/16/2025
We are delighted to hear about your positive experience. It's wonderful to know that we were able to honor the Toyota warranty properly and that you felt treated with respect throughout the process. We take pride in making warranty claims straightforward rather than difficult for our customers. Your kind words about our professional and courteous staff mean so much to us. We truly appreciate your trust for your future automotive needs and look forward to continuing to serve you with the same level of excellence.
by Hevely H. on 10/04/2025Verified Purchase
Prince was great helping us but the dealerstore was charging us a lot unnecessary fees just to increase the value of the loan. Also, there was misrepresented information about an extended warranty fee that was added to loan without any previous information or agreement about it. I'm trying to get this removed but they have not responded to my emails.
by Vandergriff Toyota on 10/07/2025
We appreciate you taking the time to share your feedback, and we understand your frustration. Your concerns are important to us, and we want to ensure this situation gets resolved promptly. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can work together to address your concerns.
by 2017 TOYOTA TUNDRA CREWMAX SR5/TRDPRO Owner on 09/27/2025Verified Service
This dealership is always good. Been going there for yrs. The only complaint I have is when I got it aligned, they didn't rotate my tires. This last appointment they said all good. Now my maintenance due. So I was a bit frustrated because now I have to take it back for an oil change.
by Vandergriff Toyota on 10/02/2025
Thank you for sharing your experience and we appreciate your loyalty over the years. We truly value customers like you who have trusted us with their vehicle needs for such a long time. We understand your frustration about the tire rotation not being completed during your alignment service and how this has created additional inconvenience for you with scheduling another visit for your oil change. Your feedback helps us ensure that all requested services are completed thoroughly during each appointment. We appreciate your patience and look forward to taking care of your maintenance needs properly.
by 2025 TOYOTA SIENNA XSE/XLE/WOODLAND E Owner on 09/22/2025Verified Service
They didn't tighten the seal on the plug properly so my brand new van leaked oil all over my driveway, had to bring it back which was time away from work for them to correct the issue. The desk staff was very nice and handled the issue well. Just frustrating when you take the extra time to come to a dealership for oil change you expect better quality techs.
by Vandergriff Toyota on 09/23/2025
We are concerned to hear that you feel this way about your experience. We understand your frustration. We're glad to hear that our desk staff handled the situation well and provided good service during the resolution process. We take your concerns seriously and use feedback like yours to improve our service standards. Please contact Mike Book at mbook@vtaig.com so we can discuss this experience further and ensure your expectations are met going forward.
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Service Information
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28,470 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Vandergriff Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Vandergriff Toyota specializes in these makes, in addition to many others.
Chevrolet
Honda
Lexus
Nissan
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Massage Chairs
Snacks
About Us
Need auto repair in Arlington? Take your car down to Vandergriff Toyota's state-of-the-art service facility to receive top-notch repairs and first-class customer service. Managed by technicians with decades of experience in automotive repair, our sho...
What do verified customers think about Vandergriff Toyota in Arlington, TX?
Verified customers who visit Vandergriff Toyota in Arlington, TX rate this business 4.5 out of 5 stars, with 2,512 reviews. 28,470 customers favorited this location.
How can I contact Vandergriff Toyota in Arlington, TX?
To reach the sales team at Vandergriff Toyota in Arlington, TX, call (833) 626-0756. To reach the service department, call (844) 453-1914
How can I schedule a service appointment with Vandergriff Toyota in Arlington, TX?
What are the shop amenities offered by Vandergriff Toyota in Arlington, TX?
Vandergriff Toyota in Arlington, TX offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Massage Chairs and Snacks.
Does Vandergriff Toyota in Arlington, TX have a service center?
Yes, Vandergriff Toyota in Arlington, TX does have a service center. You can contact the service department at (844) 453-1914.
