by 2021 BMW X7 XDRIVE40I Owner on 09/19/2025Verified Service
mad about the service department sta steven creek san jose doing business:
1)overpriced. asked price ~$ to install retrofit running board to my BMW x7 (2021)
2)when i came to the scheduled appoinment to install running baord, they asked $1338 more for painting, which i was never told.
3) cancelled the service for nothing ..wasted my precious time and travels
by Stevens Creek BMW on 09/25/2025
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (408) 660-3896 so we can work towards a resolution. We look forward to hearing from you.
by Naven87@outlook C. on 09/06/2025Verified Service
Service was efficient, I dropped my car off the night before to have them evaluate warning lights and for a recall. They proactively communicated the status and completed everything in warranty. The only hiccup was when I cam to pick up the car it took a while for it to be ready for me to take it.
by Stevens Creek BMW on 09/08/2025
Thank you for taking the time to let us know how we did. We hope you have a great day!
by Sarahck123@yahoo C. on 08/20/2025Verified Service
The service was great. I understand that the day I got my car serviced was really busy, and the loaner car availability was tight. I had to wait for the next available loaner car about 45 mins. The staff at loaner car department was defensive and rude when asked by several people to find out the availability status.
by Stevens Creek BMW on 08/21/2025
Thank you for sharing your feedback with us. I am glad to hear that you had a great experience with our service, despite the delay in loaner car availability. We apologize for any inconvenience caused and will work towards improving our processes to ensure a smoother experience in the future. Thank you for choosing our business.
by 2014 BMW 550I Owner on 07/09/2025Verified Service
I took the car in because I thought there was an oil leak coming from the filter area. The mechanic took me to the service bay and showed me exactly where the leak was developing (both valves cover gaskets). He suggested that he will observe whether the leak gets worse.
by Stevens Creek BMW on 07/10/2025
Thank you for your review! We're so glad you had a positive experience, but we'd love to learn more about how we can make it a 5-star experience next time. Your feedback is important to us! Please reach out to us directlywe're always looking for ways to improve.
by 2013 BMW X3 XDRIVE28I Owner on 06/27/2025Verified Service
Poor communication several times as to when car would be ready. There was a damaged belt that resulted in pieces going into the oil pan when diagnosing a problem. Was it belt fatigue or did the technician make a problem? Not sure to me. All repairs recommended where very expensive. I brought the car in here for a recall and had them look at a few other items when the troubles begn.
by Stevens Creek BMW on 07/09/2025
It's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to us directly at (800) 298-1501 when you have a chance. Thank you, and we look forward to hearing from you.
by 2014 BMW 328I SULEV Owner on 06/05/2025Verified Service
Easy to schedule an appointment. Tyler Lem has been my service advisor for years and is awesome!! Experienced, great attitude and makes sure to explain what is needed in the way of servide needs and the level of urgency. Service is efficient and fairly priced.
by Stevens Creek BMW on 06/06/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2018 BMW I3 REX Owner on 05/17/2025Verified Service
The tech Elyas was good at keeping me informed everything to be done. Oy thing I did not like was my vehicle was returned back to me dirty when in the service they stated they washed and cleaned the car. Somehow that was skipped. Maybe because I went at a late time. I dont know.
by Stevens Creek BMW on 05/19/2025
Thank you for your review! We're so glad you had a positive experience, but we'd love to learn more about how we can make it a 5-star experience next time. Your feedback is important to us! Please reach out to us directlywe're always looking for ways to improve.
by 2023 BMW X3 SDRIVE30I Owner on 04/11/2025Verified Service
I paid extra for warranty insurance. Not sure because of tarrifs my windshield got a crack from a rock on freeway 101. And I am unable to get replace/repair. Frustrated. Call car insurance, the cover partial. Upset of paid more money to protect your ca and when tariffs occurred suddenly everything was change in 1 day.
by Stevens Creek BMW on 05/01/2025
Our manager would really like to speak with you more regarding this matter. Please reach out to us at (408) 660-3896. We look forward to hearing from you.
by 2020 BMW X5 XDRIVE40I Owner on 10/14/2024Verified Service
Quick service. BMW Steven Creek was able to quickly diagnose issue with my AC and fixed it promptly. It was covered in CPO warranty so the whole process was flawless. Only thing to call out that loaner cars remain a challenge and have to been booked 2 to 3 weeks out due to high demand / limited availability of loaner cars.
by Stevens Creek BMW on 10/15/2024
Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2020 BMW 840I Owner on 10/07/2024Verified Service
It took a long time to drop the car (90 minutes). Lots of waiting, better be patient. And it took 3 days to perform a recall, instead of 1, as mentioned. It's a software recall. Can't believe it took three days to update the software.
And there were additional surprise dropping the loaner as well. Can't say it was a great experience.
by Stevens Creek BMW on 10/08/2024
Thank you for taking the time to share your feedback. We're truly sorry to hear that we didn't meet your expectations during your recent visit. We understand that waiting for service can be frustrating. We'd like the opportunity to turn your experience around. Please reach out to us at (800) 298-1501 at your earliest convenience to discuss how we can turn this experience into a positive one. We value your business and hope to have the opportunity to better serve you in the future
by Nchang1234@yahoo C. on 08/17/2025Verified Service
Great experience,
The gentleman Angel who set up the maintenance appt was very helpful,
And the Advisor Emir was very nice.
by Stevens Creek BMW on 08/18/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
by Ulises C. on 08/08/2025Verified Purchase
The vehicle history was great,the interior and exterior was in great condition and
i ended up buying the vehicle.
by Stevens Creek BMW on 08/11/2025
Thank you for your kind words! Our team strives to provide exceptional service and we are thrilled to hear that our team was able to make your visit a positive one. We look forward to seeing you again soon!
by 2016 BMW X5 XDRIVE50I Owner on 08/05/2025Verified Service
Another pleasant experience with BMW of Stevens Creek Service Dept. Had to replace the Left front CV Axle. My service Advisor, Elyas Popal was very attentive and responsive to my needs and concerns. Overall I am quite Happy.
by Stevens Creek BMW on 08/05/2025
Thank you for sharing your recent experience at BMW of Stevens Creek Service Department! We're thrilled to hear that Elyas provided attentive and responsive service, and that you left feeling happy with your experience. We look forward to continuing to provide excellent customer service for all of your future needs.
by 2020 BMW X3 XDRIVEM40I Owner on 07/31/2025Verified Service
Great service! Transparent communication and comfortable stay, while waiting! Courteous, helpful and hardworking staff.
by Stevens Creek BMW on 07/31/2025
Thank you for the amazing review! We're thrilled to hear that you had a comfortable and enjoyable experience at our business. Our staff works hard to provide transparent communication and excellent service. We can't wait to see you again!
by 2025 BMW 230I Owner on 07/30/2025Verified Service
Friendly, knowledgeable, and quick service. Clean waiting are that's well-stocked with beverages and vending machines.
by Stevens Creek BMW on 07/31/2025
We sincerely thank you for the positive review, and look forward to seeing you again soon!
by 2024 BMW X3 XDRIVE30I Owner on 07/25/2025Verified Service
Service is great as usual. Drop-off and pickup was smooth, all my queries and concerns were addressed promptly.
by Stevens Creek BMW on 07/27/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
by 2016 BMW X5 XDRIVE50I Owner on 07/22/2025Verified Service
My service advisor, Elyas Popal at Stevens Creek BMW was extremely helpful and accommodating. He made sure all my questions were answered and went above and beyond to make my service appointment a happy and stress free experience.
by Stevens Creek BMW on 07/23/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stevens Creek BMW! We hope to be of service to you again in the future. Best wishes, Stevens Creek BMW
by 2022 BMW X3 SDRIVE30I Owner on 07/14/2025Verified Service
The service manager was responsive and kept me up-to-date on what repairs they were doing to my car and the timeline on when it would be completed. Great service, highly recommend!
by Stevens Creek BMW on 07/14/2025
We're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2016 BMW X3 XDRIVE35I Owner on 06/24/2025Verified Service
It was fast quick and simple. Still i wish they would give out loaner vehicles for oil change as well as these could end up leading to potential future sales.
by Stevens Creek BMW on 06/25/2025
Thank you for taking the time to let us know how we did. We hope you have a great day!
by Rowena T. on 06/23/2025Verified Purchase
Bad service when 2 weeks car dash lights come on,FC MALFUNCTION
HEADLIGHTS MALFUNCTION, gas evaporating due to FC
by Stevens Creek BMW on 06/23/2025
We regret to hear that your recent experience was anything less than exceptional. We would like the opportunity to address your concerns. Please reach out to us directly at (800) 298-1501 when you have a chance. Thank you, and we look forward to hearing from you.
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Service Information
26 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Stevens Creek BMW specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Stevens Creek BMW specializes in these makes, in addition to many others.
What do verified customers think about Stevens Creek BMW in Santa Clara, CA? Verified customers who visit Stevens Creek BMW in Santa Clara, CA rate this business 4.2 out of 5 stars, with 170 reviews. 26 customers favorited this location.How can I contact Stevens Creek BMW in Santa Clara, CA? To reach the sales team at Stevens Creek BMW in Santa Clara, CA, call (888) 317-4219. To reach the service department, call (408) 249-9070Does Stevens Creek BMW in Santa Clara, CA have a service center? Yes, Stevens Creek BMW in Santa Clara, CA does have a service center. You can contact the service department at (408) 249-9070.
