by 2010 HONDA ACCORD EX-L Owner on 06/04/2025Verified Service
Had a flexible schedule and got mee in quick. However, they did a maintenance check and left my moonroof open. It took 45 minutes for them to figure out how to close it. Ridiculous, considering Ronnie Price Upholstery & Top Shop could close it in 5 minutes.
by 2018 HONDA ODYSSEY EX Owner on 05/08/2025Verified Service
As always Performance Kings Honda did an excellent job servicing our car. The coupons this month were excellent. Sam Green our advisor was very helpful and thorough in determining what needed to be done to get our car in top shape for our upcoming vacation.
by 2020 HONDA ACCORD SPORT Owner on 04/14/2025Verified Service
Bryce was a valued consultant over the months leading to this service appointment. He understood that I needed to wait for a tax return but prepped me of my options ahead of time so when the necessary time arrived that I would be ready. Thanks Bryce!!!
by 2016 HONDA ACCORD EX-L Owner on 03/22/2025Verified Service
Service Rep saw that other reps were ignoring me and took care of . I have noticed that it takes too long for the service reps as they ignorne people who drive in . The greeting was prompt, but then I was ignored by the service reps who wouldn't look up until Bryce Lancaster and took care of me. 5 stars for him came over as he saw I was being ignored. 5 stars for him
by Phuttonbailey@yahoo C. on 03/21/2025Verified Service
Excellent Dealership. Service and Sales department are far beyond excellence. As a former business owner, a company is only as good as the employees who represent the organization . The dedication and passion of the people I have dealt with is extraordinary.
by 2019 HONDA ACCORD SPORT Owner on 02/06/2025Verified Service
Communication about my car was very good. I asked if your shuttle could pick me up in the morning and was told that the message would be relayed to the person who took care of those arrangements. I was never contacted about the shuttle, but I thankfully was able to find a ride to the dealership to pick up my car.
by 2019 HONDA PASSPORT TOURING Owner on 02/02/2025Verified Service
Recall work done appropriately. Vehicle check completed and suggested service outlined. Prices for suggested service were VERY high. I will likely do myself or explore other facilities. If additional business is wanted, you will have to offer substantial specials or incentives.
by 2011 HONDA CR-Z Owner on 01/30/2025Verified Service
I absolutely love the valet service! They came and picked up my car while I was at work, and when I got home the service had already been done. They did not try to convince me that my car needed more work. My coupon was applied, and the valet driver was extremely friendly and helpful. Thank you so much!
by 2018 HONDA PILOT EX Owner on 01/27/2025Verified Service
Took vehicle in with 1/8 tank of fuel for fuel pump recall repair. When I filled the tank, the fuel gage does not work. The fuel gage is on the schedule for repair. It is just annoying to have the vehicle in the shop again.
This is the first time I have not rated the service 5-star. I hope it is the last.
by 2017 HONDA CIVIC SI Owner on 01/23/2025Verified Service
I told them I had a headlight out. They wanted to charge me $179 just to look at it. I told them I will pass on that one. Then the inspection video they send my me said my front and rear lights were good, so they obviously didn't check. Also took 2 hrs for an Express oil change. Won't be going there anymore...
by 2015 HONDA CR-V EX Owner on 01/22/2025Verified Service
The technician took videos as he was inspecting my car that were then sent to me, that way I could actually see the issues that they brought up which needed to be fixed. When my car needed work done that would take a few days, they worked with me to get me a rental car that I could drive while they were working on mine. My service advisor was very nice and helped explain everything.
by 2018 HONDA PILOT ELITE Owner on 01/16/2025Verified Service
The service required was due to Recall for a fuel pump replacement in our 2018 Pilot. Dropped it off in the morning and picked it up that evening. Was kept informed as to the service progression and when it would be completed. Had very courteous interaction with the service advisor.
Thanks to the Performance Honda service team for your excellent work!
by 2019 HONDA ACCORD LX Owner on 01/09/2025Verified Service
Telling me it took all day and I could rent a car since I was coming from Delhi. And come back when someone would call late that afternoon. A 2 hour job and IT WOULD TAKE ALL DAY. With an appointment at anytime of day to do a 2 hour fix. Even if you were running behind on a previous job an hour Iwould have been there for about 3 Hrs. I had made plans for a whole day. VERY,VERY BAD BUSINESS PRACTICE!!
by 2020 HONDA ODYSSEY EXL Owner on 01/06/2025Verified Service
Sliding doors not closing properly. I explained the technician about it, but unfortunately, he is not able to see the problem at his end. Having big time issues with the doors closing. Also explained about key Fob issues, where the honda not able to recognize, when i told the technician he advised to change the battery. Even after that the issue exists.
by 2018 HONDA ODYSSEY EX Owner on 12/20/2024Verified Service
Performance Kings Honda has always provided us with excellent serice. Alex, our advisor, did a great job sheparding our minivan through the cfuel pump impeller recall process. He allowed us to drop off our minivan early and it was ready the next morning on time.
by 2022 HONDA ACCORD EX-L Owner on 12/02/2024Verified Service
Not our car. We own a 2022 Honda Accord EXL with only 5,800 miles on it not with 57,060 miles. Our Honda Accord was serviced on November 30th for tire rotation and alignment, oil change and brake fluid changed. Service was at Performance Kings Honda, and it was great!
by 2022 HONDA CIVIC SPORT Owner on 11/25/2024Verified Service
Horrendous customer service! Taking advantage of women is one of the issues they have. My wife went in for an oil change and a team leader lied and said other services were included complimentary with the oil change then tried to charge my wife $477 dollars ! Performance Honda is well known for having rude sales employees and service department staff. Stay away they are criminals
by 2017 HONDA ACCORD HYBRID EXL Owner on 11/14/2024Verified Service
The customer service person (Evan Halberg) was most helpful and was able to tell me what exactly was involved with various services. He was also very friendly. I always have Performance Kings Honda do my service work because they know their product well.
by 2014 HONDA CIVIC EX Owner on 11/08/2024Verified Service
Fast and efficient. Pricing is too high. Proposed price for additional repairs was exorbitant. Repair the A/C for $4,000 which is a little over 50% of the value of the vehicle. Really need to think before suggesting such a repair. Perhaps, "sir, it really doesn't make sense to repair this for the cost" would have been a better answer.
by 2011 HONDA CR-V LX Owner on 10/17/2024Verified Service
My service rep is Kerri. Let me tell you-- she is very personable, friendly and efficient. She is caring and helpful in deciding about the work that needs to be done and the work that can wait.
I truly have an enjoyable experience at my Honda service place each and every time.
Thank you Kerri!
What do verified customers think about Performance Kings Honda in Cincinnati, OH? Verified customers who visit Performance Kings Honda in Cincinnati, OH rate this business 4.5 out of 5 stars, with 1,818 reviews.How can I contact Performance Kings Honda in Cincinnati, OH? To reach the sales team at Performance Kings Honda in Cincinnati, OH, call (513) 443-8649. To reach the service department, call (513) 791-9090Does Performance Kings Honda in Cincinnati, OH have a service center? Yes, Performance Kings Honda in Cincinnati, OH does have a service center. You can contact the service department at (513) 791-9090.
