by 2022 TOYOTA RAV4 XLE Owner on 03/21/2024Verified Service
It took two appointments to complete the service that was approved during the first appointment. The app didn't send my approval. They didn't ask if I had approved it after telling me the necessary adjustments had been sent to my phone for approval. They just pushed it out and went on to the next vehicle. Volume over customer satisfaction. Poor business process.
by Heritage Toyota on 03/21/2024
Thank you for taking the time to share your feedback, and apologize for the inconvenience related to completing your RAV4's maintenance visit. We would appreciate the opportunity to discuss the details of your experience in greater detail, so that we may better serve you in the future. With that in mind, we would like to invite you to contact our Service Manager, Kate Castonguay. She can be reached directly at (802) 865-8163,
Thank you again for your feedback, and we look forward to hearing from you
by 2017 TOYOTA RAV4 LE Owner on 03/14/2024Verified Service
Once again Heritage, in the face of Frank at the front desk took care ok me and my car in more than a satisfactory manner. There was an issue that arose while my vehicle was in for repair and Frank politely and professionally helped me work through it .
by Heritage Toyota on 03/14/2024
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Frank and our team, and that your visit to our service department went smoothly! We look forward to seeing you again when it's time for your RAV4's next scheduled maintenance visit,
Until then, safe travels!
by 2013 TOYOTA SIENNA XLE/LIMITED Owner on 12/26/2023Verified Service
Left my vehicle for the day. At other dealerships, my experience has been that that means they get to it last then can't finish because they don't have the parts on hand and can't get them before closing. I know this was very basic (just an oil change and tire rotation), but my car was done BEFORE NOON!! Amazing!
by Heritage Toyota on 01/02/2024
Thank you for taking the time to share your feedback - We are so glad to hear that your visit to our service department went smoothly (and ahead of schedule!) We look forward to seeing you again when it's time for your Sienna's next scheduled maintenance visit,
Until then, safe travels!
by 2019 TOYOTA RAV4 LTD Owner on 12/14/2023Verified Service
The rep was great and explained things really well. Wish all the reps were like her. I think her name was Charity but she was awesome. It's always nerve-racking going to the dealership to get my car serviced but she made the process smooth and I didn't feel like like I didn't know what I was doing. Hope to come back and get her next time. She deserves a raise!
by Heritage Toyota on 12/15/2023
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Charity, and that she and our team made your visit to our service department as smooth one! We look forward to seeing you again when it's time for your RAV4's next scheduled maintenance visit,
Until then, safe travels!
by 2023 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Owner on 11/23/2023Verified Service
I literally took 6 phone calls, 2 emails, and 2 visits to the dealership to figure out that I already had all the keys for the truck. Not joking. It was actually a young gentleman from the service department that finally said, "These are all the keys given at the time of purchase. I have no idea what everyone is talking about."
The actualy service was just cutting s key. Took 5 minutes.
by Heritage Toyota on 11/24/2023
Thank you for taking the time to share your feedback - We apologize for any confusion regarding your Tundra's new set of keys, but are glad to hear that our team was ultimately able to clarify the situation. We look forward to seeing you when it's time for your next scheduled maintenance visit,
Until then, safe travels!
by 2020 TOYOTA HIGHLANDER HYBRID XLE Owner on 11/09/2023Verified Service
The work, an oil change and tire rotation/40k service was completed earlier than promised, a bonus since I was waiting for the car. I also had an issue with an exterior mirror that the Service Advisor, Kenneth, fixed for me at no charge. Much appreciated!
by Heritage Toyota on 11/10/2023
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Kenneth, and that your appointment went smoothly! We look forward to seeing you again when it's time for your Highlander's next scheduled maintenance visit,
Until then, safe travels!
by 2021 TOYOTA COROLLA LE Owner on 10/27/2023Verified Service
Great service as always. I had to have break pads and rotors replaced on my two year old Corolla. The car had been sitting for 3 months and breaks rusted. Happens. Lessons learned. Price charged was what was quoted. I had to wait and wait time was as quoted also. Service advisor was friendly and communicated well with me. Ive never had a negative experience at Heritage Toyota. I feel much more secure in going to my dealership.
by Heritage Toyota on 10/30/2023
Thank you for taking the time to share your feedback, and for making Heritage Toyota your service department of choice! We are so glad to hear that you enjoyed working with our team, and that your appointment went smoothly. We look forward to seeing you again when it's time for your Corolla's next scheduled maintenance visit,
Until then, safe travels!
by 2017 TOYOTA RAV4 LE Owner on 10/04/2023Verified Service
Service and communication were great until after we paid. After we paid, they were supposed to leave keys in it locked. Didnt. Only got a hold of them via phone (1/6 tries) left a message never got a call back. Texted never got a response. During the one contact they said they'd do something to save a 2hr trip to pick them up. Nothing.
by Heritage Toyota on 10/04/2023
Thank you for taking the time to share your feedback - We are sorry to hear that your visit to our service department was anything less than perfect. We would appreciate the opportunity to learn more about your experience, so that we may better serve you in the future. With that in mind, we would like to invite you to contact our Parts & Service Director, Mike Colburn. He can be reached directly at (802) 865-8243,
Thank you again for your feedback, and we look forward to hearing from you
by 2005 LEXUS SC 430 Owner on 08/15/2023Verified Service
My overall experience was good . They changed my oil, filter and rotated my tires. They diagnosed my check engine light . The nice attendant told me my car needed two O2 sensors. He also suggested to have the spark plugs replaced and change the automatic transmission fluid.
I agreed to this service and was told they would have to order the sensors from Lexus. It's now been two weeks and I haven't heard a thing from anyone.
Thank you.
by Heritage Toyota on 08/16/2023
Thank you for taking the time to share your feedback - We are pleased to see that your overall experience working with our team was a positive one. We will relay your note regarding your ordered parts, and have a member of our team contact you. Thank you again for your feedback, and we look forward to seeing you again when your parts arrive,
Until then, safe travels!
by Rich B. on 07/31/2023Verified Service
This is a terrific place to take your Toyota for service. I was able to have my issue diagnosed and easily fixed while I waited for less than an hour. I did have an appointment and was on time and taken quickly. The staff was knowledgeable and upbeat.
Totally recommend Heritage Toyota.
by Heritage Toyota on 07/31/2023
Thank you for taking the time to share your feedback and for your kind words! We are so glad to hear that you enjoyed working with our team, and that your appointment went smoothly. We look forward to seeing you again when it's time for your next scheduled maintenance visit,
Until then, safe travels!
by 2018 TOYOTA TUNDRA DOUBLE CAB SR/SR5 Owner on 07/09/2023Verified Service
I was not informed about my vehicles, corroded, rear brake rotors, and subsequent Vermont inspection failure, until after paying my bill, and picking up the vehicle. Wasted my time., And showed disregard for doing so. I will not be returning. Also, wheel shaking at 50 mph and above now.
by Heritage Toyota on 07/11/2023
Thank you for taking the time to share your feedback - We are sorry to hear that your experience working with our team was anything less than perfect. We would appreciate the opportunity to learn more, so that we may better serve our customers in the future. With that in mind, we would like to invite you to contact our service manager, Kate Castonguay. She can be reached directly at (802) 865-8163,
Thank you again for your feedback, and we look forward to hearing from you
by 2001 TOYOTA CAMRY SOLARA SE/SLE Owner on 06/21/2023Verified Service
I had a key/ignition problem that became worse in the time it took to get an appt. The rep and the technician were both as helpful as they could be given that apparently the problem couldnt be fixed without costing more than the car is likely worth. The 3/5 rating is a combination of the staff (helpful) and the Toyota experience (not helpful)
by Heritage Toyota on 06/22/2023
Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with our team to help resolve your Solara's ignition troubles, despite the complexity of the situation. We look forward to seeing you again when it's time for your next scheduled maintenance visit,
Until then, safe travels!
by 2021 TOYOTA CAMRY SE Owner on 05/08/2024Verified Service
Very pleased with my recent service at Heritage. They had me in and out quickly and the new video process that allows you to see what the technician is working on is impressive and provides peace of mind.
by Heritage Toyota on 05/08/2024
Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with our team and that your appointment went smoothly! We also appreciate your feedback regarding our new service communication platform, and are glad to hear that it enhanced your experience at our service department. We look forward to seeing you again when it's time for your Camry's next scheduled maintenance visit,
Until then, safe travels!
by 2024 TOYOTA RAV4 LTD Owner on 05/04/2024Verified Service
Wait time was perfect as usual. Comfortable waiting room! They now send a message to my phone with service updates as I wait . I ONLY go to Toyota for service.
by Heritage Toyota on 05/06/2024
Thank you for taking the time to share your feedback, and for making Heritage Toyota your service department of choice! We are so glad to hear that you have continued to enjoy working with our team, and that you liked the new text-based communication system. We look forward to seeing you again when it's time for your RAV4's next scheduled maintenance visit,
Until then, safe travels!
by 2014 TOYOTA COROLLA L/LE/S SERIES Owner on 04/25/2024Verified Service
It was a good experience. Significant mechanical issues were revealed and dealt with in a timely and transparent manner.
by Heritage Toyota on 04/25/2024
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our team, and that your appointment went smoothly! We look forward to seeing you again when it's time for your Corolla's next scheduled maintenance visit,
Until then, safe travels!
by 2023 TOYOTA COROLLA CROSS LE Owner on 04/07/2024Verified Service
Had my car inspected and when they peeled off the old sticker never cleaned thee ed windshield , very dirty and unprofessional .
by Heritage Toyota on 04/08/2024
Thank you for taking the time to share your feedback - We are sorry to hear that your visit to our service department was anything less than perfect. it is always our goal to return our customer's vehicles in identical condition that they were left with us at the beginning of their appointment. As we intend to constantly improve the service we provide our customers, your feedback has been passed on to our management team, so that we may better serve you in the future.
If you have any questions, or would like to discuss your experience in greater detail, we would like to invite you to contact our Service Manager, Kate Castonguay. She can be reached directly at (802) 865-8163,
Thank you again for your feedback, and we look forward to hearing from you
by 2014 TOYOTA CAMRY L/SE/LE/XLE Owner on 04/06/2024Verified Service
I was greeted and processed for service promptly upon arrival. I was there for an oil change. They did the oil change and their multi point inspection. Everything was completed in an hour. The whole process went smoothly.
by Heritage Toyota on 04/08/2024
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our service team, and that your Camry's oil change appointment went smoothly! We look forward to seeing you again when it's time for your next scheduled maintenance visit,
Until then, safe travels!
by 2015 TOYOTA RAV4 LE Owner on 04/01/2024Verified Service
Had to replace a light myself after they installed it incorrectly and it went out again two days later
by Heritage Toyota on 04/03/2024
Thank you for taking the time to share your feedback - We are sorry to hear that your visit to our service department was anything less than perfect. We would appreciate the opportunity to learn more about your experience, so that we may better serve you in the future. With that in mind we would like to invite you to contact our Service Manager, Kate Castonguay. She can be reached directly at (802) 865-8163,
Thank you again for your feedback and we look forward to hearing from you
by 2008 TOYOTA PRIUS Owner on 03/31/2024Verified Service
extensive 100,000 mile service brought many auto details up to date - done in less time than I expected. Price was less $ than I expected.
by Heritage Toyota on 04/01/2024
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our service team, and that your Prius' 100,000 mile service went smoothly! We look forward to seeing you again when it's time for your next scheduled maintenance visit,
Until then, safe travels!
by 2023 TOYOTA SIENNA XLE Shopper on 03/31/2024Verified Purchase
Quick and fairly painless as far a car buying goes. Matt M was very helpful and a great communicator.
by Heritage Toyota on 04/01/2024
Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Matt to shop for your new Sienna, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit,
Until then, safe travels!
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Service Information
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Top Services Performed
Based on CARFAX Service History, Heritage Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Heritage Toyota specializes in these makes, in addition to many others.
Honda
Lexus
Scion
Subaru
Toyota
Shop Amenities
Courtesy Shuttle
Free Wi-Fi
Quiet Room
About Us
Whether you are dropping your car off for the day or waiting at the dealership, we strive to make the experience as pleasant as possible. If you decide to drop off for the day, we have two courtesy shuttles that travel throughout the greater Burlingt...
What do verified customers think about Heritage Toyota in South Burlington, VT? Verified customers who visit Heritage Toyota in South Burlington, VT rate this business 4.5 out of 5 stars, with 907 reviews.How can I contact Heritage Toyota in South Burlington, VT? To reach the sales team at Heritage Toyota in South Burlington, VT, call (802) 520-2860. To reach the service department, call (802) 526-6315How many used cars are for sale at Heritage Toyota in South Burlington, VT? There are 239 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Heritage Toyota in South Burlington, VT? There are 38 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Heritage Toyota in South Burlington, VT? You can schedule a service appointment at Heritage Toyota in South Burlington, VT through CARFAX.What are the shop amenities offered by Heritage Toyota in South Burlington, VT? Heritage Toyota in South Burlington, VT offers the following amenities: Courtesy Shuttle, Free Wi-Fi and Quiet Room.Does Heritage Toyota in South Burlington, VT have a service center? Yes, Heritage Toyota in South Burlington, VT does have a service center. You can contact the service department at (802) 526-6315.
