The salesperson reached out immediately. I asked for pictures of the vehicle. Salesperson said he would have them to me in two days (after I reached out again). It is now 1 week later. I should not have to chase after a salesperson for information. Was extremely interested in the vehicle but have a very sour taste after that experience.
by Ross G. on 09/12/2020Verified Purchase
I bought a 2017 Jeep Grand Cherokee from this dealership and I am very happy with my purchase. Sebastian helped me through the process. He was honest, helpful and made the process easy and painless. Ive had a great experience with this dealership so far and I highly recommend them. Thank you to the whole team at Lansdale Chrysler Jeep!
by Michaela Brass on 01/19/2023
Ross,
Happy you are enjoying you 2017 Jeep.
Thank you for the 5 star review. We appreciate all feedback, positive are negative. This will help us better serve you, our customer.
Enjoy your new purchase.
Best Regards,
Michaela Brass
215-855-9540 x1101
by Jim C. on 09/26/2019Verified Purchase
Paul Angulo, sales representative, was exceptional. He was very knowledgeable, professional, and helped us through every aspect of the entire sale including delivery to South Carolina. Jeremy, in finance, was very knowledgeable and helped us through the extended warranty process. We could not have asked for a better experience than we received from Lansdale Chrysler.
by Michaela Brass on 01/19/2023
Hi Jim,
Thank you for the 5 star review. I'm so happy that Paul and Jeremy transparently took care of the car delivery for you. We try hard to give every customer the care and respect regardless of distance or price.
Enjoy your new purchase.
Best Regards,
Michaela Brass
215-855-9540 x1101
by Evan R. on 04/03/2019Verified Purchase
Everyone was extremely helpful and accommodating. Dave made the whole be process smooth and painless. I'm pretty sure he even stayed late to get everything done. They took my trade in and got my registration and everything setup. I couldn't ask for a better experience buying a car!
by Michaela Brass on 01/19/2023
Evan,
Thank you for the 5 star review. We appreciate all feedback, positive are negative. This will help us better serve you, our customer.
Enjoy your new purchase.
Best Regards,
Michaela Brass
215-855-9540 x1101
by Larry P. on 09/26/2023Verified Purchase
excellent experience. would recommend them again. Professional, courteous and great service
by 2016 CHEVROLET COLORADO LT Shopper on 03/29/2022Verified Purchase
Dealer never informed me there was only one key. Their lack of providing details such as this will probably cost me $500. Contacted sales person several times, one word, useless
by Michaela Brass on 01/19/2023
Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied with your purchase experience. Our goal is always the total satisfaction of our customers.
All Certified Cars and trucks have 2 keys, unfortunately this wasn't a Certified unit and was sold with the keys the previous customer provided us with, which was one. This should have been known during the delivery process.
We value our customers opinions, and thank you for bringing this to our attention.
Respectfully,
Michaela
Sales/Finance Specialist
215-855-9540 x1101
by Dodie M. on 11/07/2019Verified Purchase
Great experience with carfax and dealer, fact is one of the better car buying experiences I have ever had.
by Michaela Brass on 01/19/2023
Hi Dodie,
Wow, fantastic.
Thank you for the 5 star review. We appreciate all feedback, positive are negative. This will help us better serve you, our customer.
Enjoy your new purchase.
Best Regards,
Michaela Brass
215-855-9540 x1101
by Rosanne F. on 06/20/2018Verified Shopper
The salesman looked like he just rolled out of bed and had a nasty hangover. He was wearing a filthy dirty shirt & was very unprofessional. He was very shady too. I do not recommend that dealership.
by Michaela Brass on 01/19/2023
Rosanne,
All of our product specialists are held to a strict dress policy. If someone was wearing a filthy, dirty shirt they would have been sent to JCrew before allowed to talk to anyone. Do you have a name? Might not have been Lansdale Auto Group.
We value all opinions, just doesn't resonate with our business.
Respectfully,
Michaela
Sales/Finance Specialist
215-855-9540 x1101
by 2018 JEEP GRAND CHEROKEE LAREDO Shopper on 06/11/2021Verified Purchase
It was a good experience, I would recommend more people
by Michaela Brass on 01/19/2023
Thank you for the 5 star review. We appreciate all feedback, positive are negative. This will help us better serve you, our customer.
Enjoy your new purchase.
Best Regards,
Michaela Brass
215-855-9540 x1101
by Karthick B. on 03/24/2021Verified Purchase
Great dealer, i bought the car with so quick
by Michaela Brass on 01/19/2023
Karthick,
Thank you for the 5 star review. We appreciate all feedback, positive are negative. This will help us better serve you, our customer.
Enjoy your new purchase.
Best Regards,
Michaela Brass
215-855-9540 x1101
by 2014 FORD F150 SUPERCREW Shopper on 03/15/2021Verified Purchase
Waited with me while paperwork processed well after closing. And I love the truck
by Michaela Brass on 01/19/2023
So happy you are enjoying you new truck. Thank you for the 5 star review. We appreciate all feedback, positive are negative. This will help us better serve you, our customer.
Enjoy your new purchase.
Best Regards,
Michaela Brass
215-855-9540 x1101
by Natalie T. on 11/11/2020Verified Shopper
Very pushy, negative and not helpful
by Michaela Brass on 01/19/2023
Hi Natalie,
Im sorry to hear you were less than satisfied with your visit to our Dealership. Our goal is always the total satisfaction of our customers.
A pushy, negative experience is not the way I want any of our customers to feel.
Please call me directly, I'd appreciate the feedback to prevent this in the future.
Respectfully,
Michaela
Sales/Finance Specialist
215-855-9540 x1101
by Jennifer B. on 03/23/2020Verified Shopper
Good service . I couldnt afford the price they were asking .
by Michaela Brass on 01/19/2023
Hello Jennifer,
I appreciate the review. I'm happy to hear that we gave you good service but Im sorry to hear you were less than satisfied with the pricing of the vehicle.
We try to cater to all price points but unfortunately didn't have a vehicle in your price point.
We value our customers opinions, and thank you for bringing this to our attention.
Respectfully,
Michaela
215-855-9540 x1101
by Carrie G. on 12/26/2018Verified Shopper
The price did not match dealership. Didn't find out until after I went to sign over-nighted paperwork. I am out of state. Dealer was aware but assumed I was on their website. But wouldn't have found the car had I not used an auto search engine since I am 471 miles and 4 states away. After negotiations over a couple of days and signing the paperwork, come to find out the price I was going by was a promotional (black Friday) price that ended the day before I contacted the dealership and made a down payment, but was still being advertised 3 days later and the dealership was on a different price. The discount was not advertised as a promotional price nor advertised the end date. The price was advertised as a regular price that was lowered on a certain day. I have a screenshot of this. It was both the dealership and Carfax that was at fault, but my time was abused. Had I known, I wouldn't have waisted my time. Carfax refuses to acknowledge and will not work with dealer stating the contract ended Wednesday, but the site still advertised throughout the weekend. I have a screenshot of this as well. Very disappointed that this is how Carfax does business. There are better and more reliable ways to search. Won't waste my time again. I've also spoke with the dealership manager and have told them they should not use you either. That information was also passed on to the owner. I am also calling the third party they use for advertising as well as BBB (which by the way has negative information already) to let them know of your untruthfulness and refusal to review this discrepancy nor account for the error made on your part regarding this matter.
by Michaela Brass on 01/19/2023
Hey Carrie,
I apologize for the Black Friday pricing confusion. All of the search engines get the information which sometimes takes 24 hours to upload, sometimes longer. the pricing should have been conveyed properly by the product specialist.
We value everyone's opinions, and thank you for bringing this to our attention.
Best Regards,
Michaela
Sales/Finance Specialist
215-855-9540 x1101
by William D. on 06/11/2018Verified Shopper
A complete waste of my family's time coming from Levittown. I wasn't sure I was going to meet until the last minute, I was passed from the original sales rep to a contact person and then to another sales rep & then the contact person. My folder only had 1 SUV in the folder, I would not make that ride to see 1 SUV. They did not have 1 car in my price range, even though I gave them my price range. My family believed that they were only trying to get me on lot, and that I would change my price range. I did not even start the SUV up, we left. Not to return.
by Michaela Brass on 01/19/2023
Hi William,
Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers.
We try to keep our inventory stocked with assorted price points. At the time there weren't any SUV's in your price range. We would never want someone to drive 5 min or 5 hours if there wasn't a good option for them to look and drive. Our business doesn't want to waste anyone's time.
Respectfully,
Michaela
Sales/Finance Specialist
215-855-9540 x1101
What do verified customers think about Lansdale Chrysler Jeep in Montgomeryville, PA? Verified customers who visit Lansdale Chrysler Jeep in Montgomeryville, PA rate this business 3.4 out of 5 stars, with 15 reviews.How can I contact Lansdale Chrysler Jeep in Montgomeryville, PA? To reach the sales team at Lansdale Chrysler Jeep in Montgomeryville, PA, call (610) 379-1379How many used cars are for sale at Lansdale Chrysler Jeep in Montgomeryville, PA? There are 272 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Lansdale Chrysler Jeep in Montgomeryville, PA? There are 110 accident-free used cars for sale at this dealership.
