El vendedor bien , yo quería comprar un Mustang de 20000 millas , lo revisé y sus frenos y neumáticos están en malas condiciones, les propuse que me cambien los neumáticos y los frenos y yo compraba el carro , el encargado me dijo no te voy a cambiar los neumáticos y no lo compré por ese motivo
by Stacy Laguer on 04/23/2024
Aquí en Florida Fine Cars, todos los vehículos pasan por una inspección de seguridad según el estado de Florida. Florida Fine Cars inspeccionó los frenos y determinó que el vehículo no necesitaba el reemplazo de frenos en el momento de la inspección. Cada vehículo viene con un informe gratuito de Carfax y AutoCheck que detalla su historial. Además, ofrecemos una política de devolución de 3 días/300 millas o intercambio 5 días/500 millas para su tranquilidad, ya que todos los vehículos se venden "TAL CUAL". Si necesita ayuda adicional, comuníquese con nuestro equipo de atención al cliente al 866-540-0558.
by Joe G. on 12/03/2020Verified Purchase
after paying for the vehicle, they took way too much time getting me the documents to register the car. almost 3 weeks later instead of overnite mail they sent them 2nd day whitch didn't arrive for 5 days. Sales dep't O.K. but finance dep't horrible.Their only interest was the dealership,not the customer. 1 star for the finance or accounting dept. I would not recommend this dealership to anyone.
by Ana Mercado on 12/05/2020
Joe G,
We're sorry to see that you are not satisfied with your recent experience with our Miami service center. Despite what this latest experience would suggest, you are an extremely valuable member of the Florida Fine Cars Family. This situation should have been just as simple as you expected. Customer Service is our number one priority and we failed to provide our best service to you. We will further discuss this with our team and make sure we are all on the same page when it comes to docs out of state. Should you need further assistance in any way, please reach out to me directly. My name is Ana Mercado and I am the Loyalty Manager for Florida Fine Cars. I can be reached at 866-540-0558 or email me at anam@floridafinecars.com. Thank you for providing this feedback and helping us get back to the great service you experienced when purchasing the vehicle.
by Timothy C. on 06/22/2020Verified Shopper
Dealer at Florida Fine Car in Miami called me and addressed me as chino. I live in Miami so Im used to it, but still not professional. I corrected him and we proceeded. He said a sales associate will call me, but no one ever called. I called this place because the reviews were positive. My experience so far is not.
by Ana Mercado on 12/05/2020
Timothy C,
Thank you for providing your feedback as it is very important to us for quality control purposes. We certainly do apologize for not contacting you back regarding the vehicle of your choice. Who did you speak to initially? If you are still in the market for a vehicle, please feel free to contact me directly so I may help you with the vehicle you were looking at. My name is Ana Mercado and I am the Loyalty Manager for Florida Fine Cars. Please contact me directly at 866-540-0558 or via email at anam@floridafinecars.com. Hope to hear from you soon.
by Koen M. on 04/21/2019Verified Shopper
Got the impression contacts did not take the time to completely read the info questions. Had to refer back three times to questions already asked. First I kept getting info and video on a different car. After pointing this out, subsequently the initial questions posted weren't answered completely on the correct car. Guy was trying though, but it got to a point...I gave up!
by Ana Mercado on 04/24/2019
Koen M.
We're sorry to see that you are not satisfied with your recent experience. We truly want all our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars at 866-540-0558 or email me to anam@floridafinecars.com and it will be my pleasure in assisting you. Thank you
by Joseph L. on 04/22/2024Verified Shopper
They lied about vehicle, that vehicle front end damaged never reported.
by Stacy Laguer on 04/23/2024
At Florida Fine Cars, each vehicle comes with a complimentary Carfax and AutoCheck report detailing its history. We want to emphasize that Florida Fine Cars is not associated with Carfax and is not responsible for the information provided by previous owners. Additionally, we provide a 3-day/300-mile return or 5-day/500-mile exchange policy for your assurance, as all vehicles are sold AS IS. Moreover, customers are encouraged to have their used vehicle inspected by a mechanic of their preference. For further inquiries, please contact our customer care team at 866-540-0558.
by Christine M. on 02/23/2024Verified Shopper
"one of the sales managers" confirmed an appointment with me to see the vehicle, presumably with the saleman I spoke to. We arrived late, having been held unp in traffice, but communicated by text . we arrived, and were introduced to a new salesman , informed at that time the saes man i spoke to was not in. we went back to the salesmans desk where he invited us to sit down and go over the carfax. we told him we already had gone over the information and we wanted to see the car. He left his desk to get the keys. we waited for 10 min walked around the show room and walked out the from door because people were smoking in the parking lot outside, and it was steaming through the crack between the doors. the salesman came our after us with "another one of the sales managers" and told us the car was in the shop and we were unable to see it, did we want to look at some of the other cars they had on the lot. we said no, and could we just see the car in the shop. he told us that the rules prohibited our going back into the work area. we left after what wa,s in our opinion, a bait and switch.we drove 50 miles to make the appointment and see the car,
by Stacy Laguer on 02/28/2024
Thank you for sharing your thoughts. We appreciate the opportunity to address some points raised in your review. Regrettably, on the day you visited, the vehicle was on a lift in the service department, making it inaccessible for viewing. Regarding the mention of a "Bait and switch," we want to clarify that we did not engage in such practices. It is a standard procedure to inquire, as a courtesy, if customers would like to explore other options while at the dealership, with no obligation. If you need further clarification or have any questions, please don't hesitate to reach out to our customer care team at 866-540-0558.
by 2019 TOYOTA YARIS L/LE/XLE Shopper on 02/28/2023Verified Purchase
It was very nice,they even delivered the car for me,and in every minute that we was there Carman Jacques pay attention to us all the time,he delivered the car to me in person,that was veryngood for me and my wife.-
by Stacy Laguer on 04/12/2023
It's always rewarding to hear that our customers are happy with our service, and we're glad to have exceeded your expectations. Thank you for your review and for choosing Florida Fine Cars for your automotive needs.
by 2013 JEEP WRANGLER UNLIMITED SPORT Shopper on 08/23/2021Verified Shopper
Me hicieron perder el tiempo! Antes de ir hice una cita 5 días antes y cuando el día de la cita llego 30 minutos antes confirmé que iba en camino y cuando llegue allá el vehículo no se encontraba en el lugar.
by Ana Mercado on 10/16/2021
Lamentamos mucho escuchar acerca de su experiencia reciente. Vendemos cientos de automóviles mensualmente, lo que significa que estamos vendiendo vehículos en todo momento. Lamentamos que el vehículo se haya vendido cuando llegó aquí. Discutiremos lo sucedido con la gerencia para implementar un mejor proceso para notificar a los clientes que han solicitado vehículos recente vendidos. No dude en contactarnos si todavía está buscando un vehículo. Mi nombre es Ana y soy la Gerente de Atención al Cliente de todas las ubicaciones de Florida Fine Cars. Pueden comunicarse conmigo al 866-540-0558 o por correo electrónico a anam@floridafinecars.com. Gracias!
by Rob S. on 10/19/2019Verified Shopper
The salesman was very helpful and even pointed out a fuel requirement that was not available in my area.
by Ana Mercado on 12/05/2020
Rob S.
We're happy to hear you were well taken care of! Thank you!
by Jayquan K. on 07/06/2019Verified Purchase
Good morning, my name is jayquan king and I want to know do you guys have 2015 Jeep Wrangler available
by Ana Mercado on 12/05/2020
Jayquan K,
We are sorry for the late response as we have been having technical issues. Just wanted to respond and let you know that we have over 2000 vehicles for sale. Please see the link attached and let us know if you see any vehicle of interest www.floridafinecars.com . My name is Ana Mercado Customer Care Director with Florida Fine Cars 866-540-0558.
by Edgar C. on 04/10/2023Verified Shopper
Was told car was available but it states sold online. Not good in communicating.
by Stacy Laguer on 04/12/2023
Were sorry to hear that your experience with Florida Fine Cars was not up to your expectations. There seems to be a misunderstanding or confusion and hopefully, this can help clear it up. When the customer made an inquiry about the vehicle, The vehicle was not sold. The vehicle was being looked at by another customer as we do not hold the vehicle. The vehicles are sold on a first come first serve base. If you are still in the market for a vehicle, please feel free to contact me directly at 866-540-0558 or via email at Stacyl@floridafinecars.com. Thank you
by 2017 JEEP WRANGLER UNLIMITED SPORT Shopper on 07/23/2021Verified Purchase
Service was great until they received the check, in-service was nonexistent
by Ana Mercado on 10/16/2021
I am very sorry about how you feel regarding your last experience. If you like, you can share any information with me so that we may look into your experience further. My name is Ana, I'm the Customer Care Manager for all Florida Fine Cars locations. I can be reached at 866-540-0558 or via email at anam@floridafinecars.com. Thank you for replying and also for your business. I hope to hear back with any valuable details you can share. Thank you
by Pete C. on 03/06/2021Verified Shopper
Great group to work with. Although we couldnt put a deal together, they were super nice and helpful
by Ana Mercado on 03/23/2021
Pete C,
Thank you so much for taking the time to share your experience! Keep looking thru our site as we receive new vehicles every day. When you are ready give us a call and we will be more than happy to assist.
by Tung T. on 06/21/2020Verified Shopper
The truck wasnt even there. I waited 1 hr. Johnny is not someone you want to deal with
by Ana Mercado on 12/05/2020
Tung T,
Thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you would be willing to email me directly Ana Mercado Loyalty Manager anam@floridafinecars.com or call me at 866-540-0558 with your information name, email address, telephone number so we can discuss ways to improve your experience with our dealership moving forward. Thank you for your feedback and hope to hear from you soon.
by Ryan M. on 06/19/2020Verified Purchase
I purchased a car here on 6/13/20 With an agreement that the car was to have a sensor change and the car detailed Prior to pick up. My sales rep Jesse marrero Handed me a we owe you Paper and let me know that because service was closed on Saturday and Sunday he would get back to me on Monday to let me know the car is ready. I picked up my car on Wednesday 6/17 He handed me one key when it was originally agreed I would get 2 keys To the vehicle he told me I would have to drive to the West Palm location to retrieve my other key coming from Marco Island I asked him if it could be mailed he said they don't usually do that but he would make a call.. As I started to make my way home I noticed there was over a 650mile Difference on the odometer which means someone took my vehicle and drove it without authorization. My sales rep demeanor completely changed told me this is not his department and not a big deal.. He was rude and arrogant said he has a life outside of FFC And this wasn't his problem. A 650 mile difference on the odometer is a huge discrepancy Especially when I thought my car was in service department.. I tried contacting the customer relations manager but they told me that he don't speak to customers only through email. As a consumer and customer I truly hope these matters are dealt with accordingly because this is no way to do business or treat customers. Especially when this car was registered and insured in my name while it was entrusted in that lot where someone took my car! because now my car is devalued I don't know who had my car how my car was driven and I want answers And someone to address this very serious issue. With out being talked down to And dismissive . Why wouldn't management want to resolve such a serious matter?
by Ana Mercado on 12/05/2020
Hello Ryan M,
My name is Ana Mercado and I am the Corporate Customer Care Director here at Florida Fine Cars.
Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied with the issues that transpired. Our goal is always the total satisfaction of our customers.
Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at 866-540-0558 or via email at anam@floridafinecars.com. We value our customers opinions and thank you for bringing this to our attention.
by Lionel G. on 12/29/2019Verified Purchase
CARFAX is a great great way to check out your cars
by Ana Mercado on 01/04/2020
Carfax is definitely a great tool for researching a vehicle prior to purchase along with a vehicle inspection. We suggest both to all our customers here at Florida Fine Cars.
by Deana G. on 02/06/2019Verified Shopper
Ridiculous dealers fees . People courteous of course but dont mention anything about their fees,
by Ana Mercado on 04/27/2019
Deana G,We're sorry to see that you are not satisfied with your recent experience. Due to the lack of information we were unable to find you in our records. We truly want all our potential customers and our customers to have the best customer service experience by providing the most transparent service and friendly environment possible. Please feel free to contact me directly for assistance. Ana Mercado Loyalty Manager for Florida Fine Cars 855-540-0558 or email anam@floridafinecars.com.
by Maria F. on 09/27/2018Verified Shopper
Doesn't make an effort to give me a good description for the car
by Ana Mercado on 04/27/2019
Maria F.
We're sorry to read that you were not satisfied with your recent experience. Please provide some more information (such as the full name and cont info) to anam@floridafinecars.com, so I may further assist you. Our team does try to complete services as efficiently as possible and we do apologize if you experienced otherwise. We hope that you will consider returning to our facility and giving us another opportunity to better serve you. Thank you.
What do verified customers think about Florida Fine Car - Miami in Miami, FL? Verified customers who visit Florida Fine Car - Miami in Miami, FL rate this business 2.4 out of 5 stars, with 18 reviews.How can I contact Florida Fine Car - Miami in Miami, FL? To reach the sales team at Florida Fine Car - Miami in Miami, FL, call (305) 384-6076How many used cars are for sale at Florida Fine Car - Miami in Miami, FL? There are 431 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Florida Fine Car - Miami in Miami, FL? There are 128 accident-free used cars for sale at this dealership.
