by 2006 LEXUS RX 400 Owner on 12/03/2023Verified Service
Very bad, the information was provided was completely wrong, very bad service, really no time was spent to diagnose the issue but I was charged, really lost trust at this dealer, never saw anything unethical like this, I was told that I need to spend $ 16,000 to fix my car, and it was a fuse a mechanic in Avon was able to fix it for $100 never take your can to this dealer.
by Hoffman Toyota on 12/04/2023
Hello, and thank you for your honest feedback. Our team watched the video we sent to you stating what the concern was and why you needed both harnesses replaced. We were able to show water intrusion inside the harness which will need to be replaced to fix your vehicle the proper way. If you would like to contact us for further information and to review the video with you again please let us know. Thank you.
by 2013 CHEVROLET MALIBU 1LT Owner on 11/22/2023Verified Service
My experience at Hoffman Toyota was excellent. The people there are very knowledgeable, friendly and talk to you to make sure you understand what they are doing and if parts need to be ordered and always give you an estimate of what your bill would be. Thank you for great Service goes out to Landon and my Mechanic Jeremy.
by Hoffman Toyota on 11/22/2023
We're so glad to know that you had an excellent experience at Hoffman Toyota! It's great to hear that Landon and Jeremy provided such knowledgeable and friendly service. Thanks for your kind words - they mean a lot to us!
by 2010 TOYOTA PRIUS Owner on 10/07/2023Verified Service
Nick at the Customer Welcome Desk did a terrific job explaining the services I needed and services I didnt need on my 2010 Prius. And he showed me a simple way to remove tree sap from my car. Great guy clearly wants to help his customers! I recommend Hoffman and Nick!
by Hoffman Toyota on 10/07/2023
We're glad to know that Nick was able to provide you with the excellent service we strive for at Hoffman Toyota. Your recommendation means a lot, and it's great to hear about your positive experience! Safe travels down the road!
by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 08/28/2023Verified Service
Excellent Service by the service technician and the service advisor. After the oil change and the thorough coolant flush with two quality fluids refill, my car's engine runs very quietly and the hood is no longer hot to the touch. Always great service with them!
by Hoffman Toyota on 08/28/2023
We're glad to know you had a great experience with our service team at Hoffman Toyota! Ensuring your car runs smoothly is always our top priority, and we are glad that we could make this happen! Thanks for the positive feedback and we look forward to serving you again in the future. Safe travels!
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 08/25/2023Verified Service
Hoffman Service department was amazing once again and my advisor Landen took care of me and kept me updated while the tech Jeremy service my suv in a timely fashion and had it waiting for me at the time I requested. Efficient and punctual. Very much appreciated.
by Hoffman Toyota on 08/25/2023
We're glad to know that Landen and Jeremy from our Hoffman Toyota service department provided you with an efficient, punctual experience. We appreciate your feedback and look forward to assisting you in the future!
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 08/25/2023Verified Service
Great service as always from appoint scheduling, being greeted on arrival, write up explanation of work to be performed and finally cashing out. Every employee that walked by acknowledged me with a hello and a smile. Good job I give them a 10 out of 10.
by Hoffman Toyota on 08/25/2023
We're delighted to know that you had a great experience with us at Hoffman Toyota! It's our goal to provide top-notch service from start to finish. Thanks for the perfect score - we appreciate it!
by 2014 SCION TC Owner on 06/22/2023Verified Service
Not satisfied with your estimates.
When doing brakes tires are off vehicle anyway. I'm spending 3k and they want to charge me additional amount to rotate tires. Overpriced and they want to nickle and dime people. They are chasing loyal customers away.
by Hoffman Toyota on 06/23/2023
We apologize if our pricing did not meet your expectations. We strive to provide fair and transparent estimates for all of our services. We appreciate your feedback and will take it into consideration as we continue to improve our customer experience. I would appreciate the chance to chat with you directly to see how we can assist you moving forward. I will look for your contact information and be in touch soon. Thank you, Paul Mandirola - Regional Service Manager Toyota and Honda - 8606583570
by 2018 TOYOTA RAV4 LE Owner on 03/21/2024Verified Service
Everyone was very professional & explained everything in detail. Very happy with everyone I dealt with. Would recommend Hoffman
by Hoffman Toyota on 03/22/2024
We're so glad to know you had a positive experience with our team at Hoffman Toyota. Thanks for the kind recommendation and support - see you next time!
by 2010 TOYOTA PRIUS Owner on 03/13/2024Verified Service
Terrific, as it usually is Nick is a great service advisor, and it's helpful to see the undercar video.
by Hoffman Toyota on 03/13/2024
Thanks for choosing Hoffman Toyota! We're glad the under-car video was a helpful feature of your service, and we'll be sure to pass your kudos along to Nick for his expertise. See you next time!
by 2023 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Owner on 03/13/2024Verified Service
I had a 10:00-am appointment, arrived on time and was told it would take 3 hours. It was the 15,000 mile service, safety inspection, rotate tires and top off fluids. What? This took 3 hours??
by Hoffman Toyota on 03/18/2024
We appreciate your feedback and understand that waiting can be frustrating. Our team at Hoffman Toyota strives to provide thorough service, which sometimes takes longer than expected. We'll work on improving our efficiency for future visits!
by 2018 TOYOTA PRIUS Owner on 12/30/2023Verified Service
Appointment scheduling, service advisor communication, and completion of service on time and within estimate were all excellent.
by Hoffman Toyota on 01/02/2024
We're glad to know that your experience with us at Hoffman Toyota was excellent! Our team works hard to provide efficient and reliable service, so this is great to hear. Thank you for sharing this positive feedback, we appreciate it!
by 2015 TOYOTA SEQUOIA LIMITED Owner on 12/30/2023Verified Service
Communication was poor.
Appointment was at 7, did not receive a call until 12:00 that day.
Repairs took a week due to parts not available.
by Hoffman Toyota on 01/02/2024
I'm sorry to hear about your experience. Communication and timeliness are important aspects of our service, so it's disappointing that we didn't meet those expectations in this case. I'll be reviewing your feedback with our team internally to better understand what happened here and then would like to follow up with you afterwards. Please be on the lookout for my contact in the near future.
Thank you,
Paul Mandirola - Regional Service Manager Toyota and Honda
(860) 658-3570
by 2015 TOYOTA 4RUNNER SR5/LIM/TRA/TRDPR Owner on 12/08/2023Verified Service
Great service keeping me informed on future maintenance schedule to keep my 4Runner in top shape.Nick was very helpful.
by Hoffman Toyota on 12/08/2023
We're glad to know our team at Hoffman Toyota was able to provide you with great service and keep your 4Runner in top shape. Thanks for the shout-out, we'll make sure Nick gets your positive feedback!
by Scott P. on 11/13/2023Verified Service
The dealership was great about making accommodations for me (loaner car) when a part took much longer than expected ( supply chain issues with OEM part). Thank you, Hoffman Toyota!
by Hoffman Toyota on 11/13/2023
Scott, we're glad to know that our team at Hoffman Toyota was able to assist you during the delay. Thanks for your understanding and patience with us!
by 2007 TOYOTA RAV4 LTD Owner on 11/10/2023Verified Service
Excellent service. Issues were explained. Landen was extremely helpful and made sure I knew what needed to be done. He took his time with me. A thoroughly nice guy.
by Hoffman Toyota on 11/10/2023
We're delighted to know that Landen was able to provide you with excellent service at Hoffman Toyota! It's great that he took the time to explain everything and make sure your needs were met. Thanks for leaving this review, we appreciate it!
by 2017 TOYOTA RAV4 LIMITED/SE/PLATINUM Owner on 11/07/2023Verified Service
During routine servicing, a critical issue was revealed requiring immediate attention. A loaner vehicle was provided and my vehicle was fixed with the replacement part in less than 24 hours. Thank you!
by Hoffman Toyota on 11/07/2023
We're glad to know that our team at Hoffman Toyota was able to quickly address the issue with your vehicle and provide a loaner in the meantime. Thanks for sharing this positive experience with us and please come back to visit us again in the future!
by 2019 LEXUS RX 450H BASE/450H F-SPORT Owner on 10/31/2023Verified Service
They were polite, professional and right on time! The shop, showroom and waiting areas were clean with enough room to keep social distance.
by Hoffman Toyota on 10/31/2023
We appreciate your feedback! It's great to know that our team at Hoffman Toyota met your expectations with their professionalism and timeliness. We're committed to maintaining a clean, comfortable environment for all of our guests. Thanks again!
by 2018 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 10/30/2023Verified Service
Just had an oil change & inspection of my car to be sure I was all set before winter. Everything checked out fine & the mouse proof material they installed last year is still holding up.
by Hoffman Toyota on 10/30/2023
We're glad to know your recent visit for an oil change and inspection at Hoffman Toyota went smoothly, and that the mouse proof material is holding up well. We appreciate you choosing us for your vehicle's needs!
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 10/25/2023Verified Service
The service for my SUV was great but took a little longer than expected but they did give me a discount because of the lengthy delay.
by Hoffman Toyota on 10/26/2023
Thanks for sharing your positive rating! We appreciate your patience regarding the service delay on your SUV. It's great to know that our team at Hoffman Toyota was able to offer a discount, and we hope to provide you with a full 5-star experience in the future. Drive safely!
by 2015 TOYOTA RAV4 LTD Owner on 10/20/2023Verified Service
service was fine. Had a issue that was corrected but no one told me the problem was solved. Had to make several phone calls about that issue and still do not have a clear answer.
by Hoffman Toyota on 10/20/2023
I'm sorry to read about the communication issues you experienced with us. We strive for clear and timely updates, so it's disappointing that we didn't meet those expectations this time around. I'd be happy to help clarify any lingering questions or concerns you might have. I will see if I can locate your information in our system and be in touch. Thank you, Regional Service Manager Toyota and Honda
1 - 20 of 471 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
599 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Hoffman Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Hoffman Toyota specializes in these makes, in addition to many others.
Honda
Lexus
Nissan
Subaru
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Free Wi-Fi
Kid's Playroom
Snacks
About Us
Here at Hoffman Toyota, located in West Simsbury, CT, we are dedicated to making your purchasing experience both professional and transparent. With 4.7 stars on Google, we're highly recommended by our customers. Come visit us on RT 44 on the Avon/Can...
What do verified customers think about Hoffman Toyota in West Simsbury, CT? Verified customers who visit Hoffman Toyota in West Simsbury, CT rate this business 4.6 out of 5 stars, with 471 reviews. 599 customers favorited this location.How can I contact Hoffman Toyota in West Simsbury, CT? To reach the sales team at Hoffman Toyota in West Simsbury, CT, call (860) 385-6256. To reach the service department, call (860) 651-0207How many used cars are for sale at Hoffman Toyota in West Simsbury, CT? There are 121 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Hoffman Toyota in West Simsbury, CT? There are 50 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Hoffman Toyota in West Simsbury, CT? You can schedule a service appointment at Hoffman Toyota in West Simsbury, CT through CARFAX.What are the shop amenities offered by Hoffman Toyota in West Simsbury, CT? Hoffman Toyota in West Simsbury, CT offers the following amenities: Business Center, Complimentary Drinks, Free Wi-Fi, Kid's Playroom and Snacks.Does Hoffman Toyota in West Simsbury, CT have a service center? Yes, Hoffman Toyota in West Simsbury, CT does have a service center. You can contact the service department at (860) 651-0207.
