by 2016 JEEP COMPASS LATITUDE Owner on 04/28/2024Verified Service
Ford service was great. Even though my vehicle is a 2016 jeep compass, the Jeep dealership across the street from the Ford dealership has a lousy customer service and nobody bothered to pick up the phone when I inquired about servicing my vehicle through them. But the Ford dealership has always worked with me to work on my vehicle and does an outstanding job.
by Serramonte Ford on 04/29/2024
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
by 2022 FORD ESCAPE TITANIUM Owner on 04/03/2024Verified Service
I have always had a positive service experience at Serramonte Ford. This time it was even more than expected. Kyle was not only professional and welcoming he really listened to a concern about my car and was kind, responsive, and informative. Thank you for an appointment that was smooth and well managed!
by Serramonte Ford on 04/04/2024
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
by 2022 FORD BRONCO BIG/BLAC/WILD T Owner on 03/20/2024Verified Service
Average to say the least. IMO with the amount spent it should have been above average. The Mechanic didn't reset the oil life nor did he or she remove the plastic cover or carpet cover they placed on the seat and rug of driver seat. Shouldn't it be put back the way it was brought in?
by Serramonte Ford on 03/25/2024
We'd like the opportunity to address your concerns related to your recent visit. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this further.
by 2021 FORD MUSTANG MACH-E PREMIUM Shopper on 03/19/2024Verified Purchase
Great service from all the staff. Joe Bowen was a great sales person, very aproachable and respectful of my time and needs. he was able to direct me to the exact car that I was looking for and helped me along with his sales management and finance team to get me the best deal possible.
by Serramonte Ford on 03/25/2024
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
by 2020 FORD F150 SUPERCREW Shopper on 03/03/2024Verified Purchase
Our salesperson, Jason, and was wonderful because he was knowledgeable about cars, and he never pressured me in order for me to make a purchase. He'll allow me to take my time, to absorb the information and just to look around all the cars that were available within my criteria.
by Serramonte Ford on 03/04/2024
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
by 2016 FORD FUSION SE Owner on 02/02/2024Verified Service
Love having my car serviced here. EXCELLENT customer service. This is the first dealership that I have ever been so happy with. We always feel like we are valued and appreciated as customers. We have never had a bad experience here. Thank-you Serramonte Ford.
by Serramonte Ford on 02/05/2024
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
by 2020 FORD F250 SUPER DUTY Shopper on 01/26/2024Verified Purchase
The dealership was great and staff was amazing. Only complaint I guess would be with the Carfax report. When I got the truck home and washed it, it was obvious to me that the entire right side had been repainted and the fender was poorly repaired. This major body/paint repair was not reflected on the CarFax report the dealership gave me. Very disappointing.
by Serramonte Ford on 01/29/2024
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
by 2017 FORD EXPEDITION XLT/KING RANCH Owner on 09/06/2023Verified Service
When its being serviced and have questions they dont answer the phone and when texting they say someone will contact you yet no reply for days. They supposedly fix an issue yet its still not working and when trying to get the issue addressed no one contacts you back. Their communication is horrible!!!!
by Serramonte Ford on 09/08/2023
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss any questions/concerns further.
by 2007 FORD FOCUS ZX4/S/SE/SES Owner on 07/21/2023Verified Service
They've doubled the price of their Basic service and recommended 2 unnecessary services in an effort to upsell me. As a result, have decided to have 2 "real" maintenance services done elsewhere at 1/3 the price. Unless they get real about $$$ will no longer have my car serviced with them.
by Serramonte Ford on 07/26/2023
We appreciate your business since the state of the economy has also affected our pricing. We wish you well and hope we can assist you again in the future.
by 2018 FORD ESCAPE TITANIUM Owner on 06/18/2023Verified Service
Great service. Waiting room in spacious and comfortable so I could work while I waited for my car. Service advisor went over the service record with me so I knew exactly what had been done and what condition the car was in. Very happy with this dealership.
by Serramonte Ford on 06/20/2023
We appreciate the comments on your experience with us, we hope we can assist you again soon!
by 2017 FORD ESCAPE SE Owner on 06/09/2023Verified Service
They weren't able to find the problem in the car regarding the frequent issue of unable to start even after several jumpstart. There are times the car will suddenly die and won't start even though we already replaced the battery and alternator of the car.
by Serramonte Ford on 06/12/2023
We're disappointed to hear we weren't able to replicate the issue related to your vehicle. We would be happy to speak with you about our findings and answer any related questions. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
by 2019 FORD ESCAPE SEL Owner on 05/14/2023Verified Service
Been going to Serramonte Ford since 2019 and have always received excellent and professional service. We bought our 2019 Ford Escape there in January of 2019 and couldn't be happier. Thanks to Jared in the Service Department and to all the service team for taking such good care of us over the years.
by Serramonte Ford on 05/16/2023
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
by 2012 FORD FUSION SEL Owner on 05/11/2024Verified Service
Always a positive experience at Serramonte Ford, stressful when a car breaks down while on the way to work, but at least Serramonte Ford has always provided great service and makes effort to expedite the process.
by 2024 FORD MUSTANG Owner on 05/07/2024Verified Service
I had a really good experience with representative. He was super friendly and guided me and updated me through out this service process.
by Serramonte Ford on 05/08/2024
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
by 2021 FORD MUSTANG MACH-E GT Owner on 05/04/2024Verified Service
My Mustang Mach-E was in need of a minor recall and the Staff of Serramonte Ford were perfect in resolving the issues in a timely matter. Excellent service.
by Serramonte Ford on 05/06/2024
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
by 2008 FORD ESCAPE HEV Owner on 05/01/2024Verified Service
I really appreciate the thoughtful work of my service advisor. She is very straightforward and always helpful. If I purchase a vehicle from Serramonte Ford at some point in the future, her work will be one of the main reasons in my decision.
by Serramonte Ford on 05/03/2024
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
by 2021 FORD BRONCO SPORT BIG BEND Shopper on 04/27/2024Verified Purchase
Buying a car was easy, hassle free. I was met with great customer service, friendly and helpful team of people. I really appreciate their great customer service!!!
by Serramonte Ford on 04/29/2024
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
by 2021 FORD MUSTANG MACH-E PREMIUM Owner on 04/24/2024Verified Service
People are great, but loaners are very limited and since my car would be on service recall for a while I need a car for daily commute. Luckly, they covered my rental. Overall, I'm satisfied with the service and people are friendly.
by Serramonte Ford on 04/24/2024
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
by Mj R. on 04/14/2024Verified Service
This service was for a problem with my headlights (under warranty) and the dealership's service manager never contacted me back in order to notify me about the parts being in stock.
by Serramonte Ford on 04/16/2024
We apologize for any miscommunication with our team. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7055 to discuss this further.
by 2019 FORD FUSION SE Owner on 04/05/2024Verified Service
My service was great repaired the problem and it was under warranty. When I picked up my car they had washed and cleaned my car. Thanks
by Serramonte Ford on 04/11/2024
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
1 - 20 of 658 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
10,157 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Serramonte Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Serramonte Ford specializes in these makes, in addition to many others.
What do verified customers think about Serramonte Ford in Colma, CA? Verified customers who visit Serramonte Ford in Colma, CA rate this business 4.4 out of 5 stars, with 658 reviews. 10,157 customers favorited this location.How can I contact Serramonte Ford in Colma, CA? To reach the sales team at Serramonte Ford in Colma, CA, call (844) 700-6123. To reach the service department, call (855) 537-0996How many used cars are for sale at Serramonte Ford in Colma, CA? There are 502 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Serramonte Ford in Colma, CA? There are 78 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Serramonte Ford in Colma, CA? You can schedule a service appointment at Serramonte Ford in Colma, CA through CARFAX.Does Serramonte Ford in Colma, CA have a service center? Yes, Serramonte Ford in Colma, CA does have a service center. You can contact the service department at (855) 537-0996.
