by 2015 ACURA MDX TECH Owner on 09/17/2023Verified Service
We were able to get in quickly -grateful as we were traveling and an extremely competent personable man named Bo took the anxiety out of an on-the-road low tire. Love Sams Tire center.
by 2015 NISSAN SENTRA S/SV/SR/SL Owner on 05/09/2023Verified Service
No complaints. Sams tire/battery are professional & polite in getting job completed. Highly recommend them.
by Robert L. on 04/07/2023Verified Service
Efficient and done in a timely fashion. I've bought tires before and they are always the best in price.
by 2018 JEEP COMPASS LIMITED Owner on 02/05/2024Verified Service
The Sam's Auto Crew was awesome!
by 2010 FORD FUSION SE Owner on 12/29/2023Verified Service
As usual, Sam's was understaffed. The wait at the counter for someone to acknowledge you was more than 15 minutes. This is typical with my prior 4 experiences, and requires you to go back to the window where they can see you before someone will come out (usually with an attitude). The main person this evening was doing everything he could but it was obvious his colleague (yes, only 2 people for a very busy Sam's location) was a liability.
The auto center has declined so bad post COVID and it's obvious they keep it open to satisfy revenue and margin targets at the expense of poor customer experiences. During my last several encounters all of us in line waiting were voicing the same concern...clearly a pattern.
As an FYI, you can longer call the auto center directly. Instead, ALL calls are routed off shore to a call center. On a recent booking I was told they should have booked my service because they don't even have person to perform the service on that day. On another occasion the off shore rep could not find how to schedule my service since it was not tires. After numerous calls to a local manager and district rep, they admitted it is causing horrible satisfaction issues, and it's all about saving money and squeezing what they can out of each location. How great the workers can focus on autos, but what about the customers who cannot schedule service or reach anyone?
Here's a novel idea - how about Sam's hiring one of the excellent disabled people or former military person, who can serve as the desk manager, taking all calls for scheduling, pickup, Q&A, etc. My bet, this will cut into margins. They probably also have an issue with hiring disabled people. All retailers say they don't but have you ever wondered why this practical idea (a massive win/win for both) is not adopted by all the major retailers?
In summary, Sam's is only concerned with driving revenue with new sales! Once you're a customer they care nothing about your future needs, despite their promoting and promises during the sales process (I.e., tire rotation, battery test, balancing, etc.). They lure you in then drop the ball!! Any other auto retailer works just as hard on satisfying you post sale.
Done with SAM'S
by 2013 FORD F150 SUPER CAB Owner on 10/03/2023Verified Service
The Sam's tire crew is fantastic at the Big Bend and 44 location, great job!!!!
by 2007 HONDA ACCORD LX Owner on 09/20/2023Verified Service
fast, courteous and professional
by 2008 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 08/31/2023Verified Service
Prompt, timely and Bo was most helpful regarding my husband's accessibility needs.
by 2013 FORD EDGE LIMITED Owner on 08/24/2023Verified Service
Great service.
Friendly staff and timely. Appointment required.
by 2021 TOYOTA HIGHLANDER HYBRID PLATINU Owner on 06/29/2023Verified Service
friendly, timely and great Service.
by 2017 KIA FORTE EX Owner on 09/11/2022Verified Service
Fast, friendly service. Better price compared to two other sources.
by 2008 DODGE CHARGER Owner on 09/09/2022Verified Service
In and out in no time. Friendly staff who took care of the tire rotation.
by 2017 HYUNDAI SONATA SPORT/LIMITED Owner on 09/09/2022Verified Service
A quick in and out shop! Love Sam's club!
by 2004 MAZDA TRIBUTE LX Owner on 09/09/2022Verified Service
It was wonderful the staff was very helpful.
by 2017 TOYOTA AVALON XLE/XLE PLUS/XLE P Owner on 09/04/2022Verified Service
Great customer care and satisfaction
by 2008 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 08/05/2022Verified Service
Exceptional service and staff
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Service Information
Top Services Performed
Based on CARFAX Service History, Sam's Club Tire & Battery Center specializes in these services, in addition to many others.
Battery Service
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Sam's Club Tire & Battery Center specializes in these makes, in addition to many others.
What do verified customers think about Sam's Club Tire & Battery Center in Saint Louis, MO? Verified customers who visit Sam's Club Tire & Battery Center in Saint Louis, MO rate this business 4.9 out of 5 stars, with 16 reviews.How can I contact Sam's Club Tire & Battery Center in Saint Louis, MO? To reach the service department at Sam's Club Tire & Battery Center in Saint Louis, MO, call (314) 965-7076
