by 2025 ACURA MDX A-SPEC Shopper on 05/29/2025Verified Purchase
This place is a scam! Wouldn't sell me the used suv I wanted. Push a new suv on me saiding they are going to give me a better deal, they didn't. Keep me this the dealer close. So I couldn't change my mind, also said if I didn't like the suv it could be return. They lied and said the deal is done. Horrible experience!
by Acura of Elmhurst on 05/30/2025
Hi 2025 Acura Mdx A-spec Shopper, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Ed Napleton Acura Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 331-979-2821 marta.nilles@napleton.com
by 2025 ACURA INTEGRA A-SPEC Shopper on 07/16/2025Verified Purchase
Faris was very helpful and patient. Took the time to explain everything and was very attentive during our visits.
by Acura of Elmhurst on 07/17/2025
We're glad to hear our Staff took such great care of you, 2025 Acura Integra A-spec Shopper! We hope we can continue to be of service to you down the road! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 19212
by 2011 JEEP GRAND CHEROKEE LAREDO Shopper on 05/11/2025Verified Purchase
Sales staff were very polite knowledgeable not pushy.
Would do business with them again for next car purchase.
Highly recommend Napleton Acura
by Acura of Elmhurst on 05/12/2025
2011 Jeep Grand Cherokee Laredo Shopper, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Feel free to reach out to us if you need anything. Have a wonderful day. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 331-979-2821 marta.nilles@napleton.com
by 2022 TESLA MODEL Y Shopper on 04/12/2025Verified Purchase
Napoleon Acura was a fantastic place to buy a car. Our salesman, Daniel was very courteous and professional. I would definitely buy a car from there again.
by Acura of Elmhurst on 04/12/2025
Congratulations on your new car, 2022 Tesla Model Y Shopper! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 331-979-2821 marta.nilles@napleton.com
by 2017 MAZDA CX-3 GT Shopper on 03/06/2025Verified Purchase
The salesman was nice and able to keep me at ease. I had a nice time test driving my vehicle, but the tank was not filled all the way up as promised. Overall a great experience.
by Acura of Elmhurst on 03/06/2025
2017 Mazda Cx-3 Gt Shopper, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon! Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 331-99-2821 marta.nilles@napleton.com
by Tom S. on 01/23/2025Verified Shopper
The vehicle was not what was pictured in the add. 2023 ram 3500 was in horrible shape and I refused to deal with it
by Marta Nilles on 01/23/2025
Thank you so much Tom for taking time to share your feedback about your recent visit. We are disappointed to learn of your experience here at Ed Napleton's Kia of Elmhurst, but will take this opportunity to improve. Please give us a call if we can do anything to rectify this visit.
Regards,
Marta Nilles
Customer Relations Manager
Ed Napleton Acura/Kia
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by A N. on 12/28/2024Verified Shopper
Horrible customer service. I have had to block emails and phone numbers. I got a vehicle elsewhere and told them and they will not leave me alone. They call from different numbers. Email from new emails. Unacceptable.
by Marta Nilles on 01/23/2025
We are disappointed to learn of your experience here at Ed Napleton's Kia of Elmhurst, but will take this opportunity to improve.
Regards,
Marta Nilles
Customer Relations Manager
Ed Napleton Acura/Kia
630-782-9300 x2339/x2378
marta.nilles@napleton.com
by 2021 KIA SPORTAGE S Shopper on 09/06/2024Verified Purchase
Friendly staff clean facility. Cedell took care of my purchase and follow up. Great experience will buy from you in the future.
Super inventory on site eventhough I bought the first vehicle I drove.
by Acura of Elmhurst on 09/06/2024
Congratulations on your new car, 2021 Kia Sportage S Shopper! It is great to hear your wonderful and positive feedback; and were so glad to hear our Staff was pleasant to work with. We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847)-298-0900 EXT 243
by 2021 NISSAN ROGUE SV Shopper on 04/29/2024Verified Purchase
The price of the car online was not the same price at the dealership. I was lied to about getting gift cards. My car wasn't washed upon me picking it up after buying the whole car. I was also lied to about the forms of payment accepted at the dealership. I honestly wouldn't recommend. They lie about everything. If I could give them no stars I would!!!
by Marta Nilles on 04/29/2024
Hi Janelle, thank you so much for taking time to write this review. We work hard to provide great experience to all of our customers. It is upsetting to see that we have failed you. Please give me a call at your earliest convenience and I will try my best to assist and rectify this situation. Hope to hear from you soon.
Regards,
Marta Nilles
Customer Relations Manager
Ed Napleton Acura/Kia
630-782-9300 x2378/x2339
marta.nilles@napleton.com
by 2016 ACURA RDX TECHNOLOGY Owner on 01/22/2024Verified Service
My recent service at Napleton Acura was very positive. My customer service representative, Ethan, was very courteous, friendly and thorough. He reviewed my car's inspection report comprehensively and he explained future maintenance service that needed to be done. Overall, I would say that my service experience at Napleton was 5-star.
by Acura of Elmhurst on 01/23/2024
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
by Arthur S. on 01/03/2024Verified Purchase
After going to the dealer, the price quoted to me was 10,000.00 over the price listed on Carfax. The reason for this was a charge for the certification, i thought this should have been included in the list price.I talked to other Kia dealers and they said that either they don't charge for the service or it's added in the list price.
by Acura of Elmhurst on 01/03/2024
Thank you for letting us know about your recent visit to Ed Napleton Acura. We are happy to assist with any questions you might have about documents and pricing. Please reach out to us at (630) 941-4300 when you can so we can address this situation directly. Thank you and have a great day. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2378/x2339 marta.nilles@napleton.com
by 2023 ACURA INTEGRA A-SPEC TECH Owner on 12/17/2023Verified Service
There was a lot of sensors going off after not driving my car for 2 months and the service department blamed me for having a break sensor wire cut. "You or someone you know cut this" Which I am not even sure how you were going to cut one, nor why wouldn't there be more damage be done? Needless to say this will be the last car I ever lease from the insulting dealership.
by Ed Napleton Acura on 12/18/2023
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (630) 941-4300 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
by 2022 KIA SORENTO SX/X-LN SX PRSTGE Owner on 11/16/2023Verified Service
First of all I own a Kia Sorento 2022 X-Line. Im very satisfied with the service thank you very much for everything Luis always provide great customer service, after a Nightmare Vacations thanks to the transmission issues my worse vacation ever. Kia approved a new transmission for a 2022 Kia sorento unbelievable thank you very much to the technician and Luis on special. Great place and very professional staff.
by Ed Napleton Acura on 11/17/2023
We're glad to hear our Staff took such great care of you, 2022 Kia Sorento Sx/x-ln Sx Prstge Owner! We hope we can continue to be of service to you down the road! We appreciate you choosing Chicago-land's #1 Acura Dealership! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206
by 2013 KIA SPORTAGE/LX Owner on 10/19/2023Verified Service
I love my Kia and Kia service. The service department is extremely professional, answers all my questions, advise me of any issues via text along the way. I'm always confident I receive the BEST service.
I'm on top of my services and haven't had any problems with my vehicle which makes me very, very happy.
by Ed Napleton Acura on 10/19/2023
Thank you so much for sharing your recent experience with us, 2013 Kia Sportage/lx Owner! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! We appreciate you choosing Chicago-land's #1 Acura Dealership! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206
by 2023 KIA K5 LXS Owner on 09/22/2023Verified Service
Scheduled appointment for an oil change at noon on 9/19/23. Arrived at noon.
one hour and 40 minutes later I drove out of the service department.
The cost was $78.69 (with a $15 dollar coupon). I live in Carol Stream and have to drive to Elmhurst for Kia service.
I can go down the street from my house, pay less and have an oil change in 15 minutes. Why 1 hour and 40 minutes for an oil change with an appointment?
by Ed Napleton Acura on 09/22/2023
Hi 2023 Kia K5 Lxs Owner, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (630) 941-4300 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Regards, Marta Nilles Customer Relations Manager Ed Napleton Acura/Kia 630-782-9300 x2339/x2378 marta.nilles@napleton.com
by 2012 KIA SEDONA LX Owner on 09/17/2023Verified Service
Scheduled service that was required for my vehicle but was told later that they didnt have the software update so it was a wasted trip.
I would not have gone but the dealer contacted me about the update and helped me schedule a time to get the work done.
by Ed Napleton Acura on 09/18/2023
Hi, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (630) 941-4300 so we can work towards a resolution.
by 2021 KIA SOUL LX/X LINE/S Owner on 09/14/2023Verified Service
Considering how busy the service team is, I'm really impressed with the overall experience. Fraz is a very attentive and considerate advisor. The waiting area is clean, has WiFi and good coffee. I didn't mind being a waiter for my repairs and preventative maintenance.
by Ed Napleton Acura on 09/14/2023
Thank you so much for sharing your recent experience with us, 2021 Kia Soul Lx/x Line/s Owner! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! We appreciate you choosing Chicago-land's #1 Acura Dealership! Thank you, Irena Salkic Customer Relations Manager Ed Napleton Auto Group isalkic@napleton.com (847) 298-0900 EXT 206
by 2014 KIA FORTE EX Owner on 09/07/2023Verified Service
Car struggling to start, took it to Pep Boys they said there is a disconnect between engine and ignition but can't touch it b/c is under warranty with the dealership. Took it to dealership, kept my car for 2 weeks just to tell me nothing is wrong. 2 weeks after I get it back, I'm having the same issue but now it's actually cutting off while I'm in traffic! so nothing is wrong right?? Extremely upsetting!!
by Ed Napleton Acura on 09/07/2023
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to us at (630) 941-4300. We will work with you to resolve this matter to your satisfaction. Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com
by 2021 KIA SELTOS S Owner on 09/07/2023Verified Service
Had a very good experience at the shop. Joseph explained the process in getting my car fixed and setting up a loaner for me. Cedell also assisted me with the loaner which was an easy process and he helped with the explanation of the terms. Three days latery vehicle was repaired and no problems since.
by Ed Napleton Acura on 09/07/2023
We're glad to hear our Staff took such great care of you, 2021 Kia Seltos S Owner! We hope we can continue to be of service to you down the road! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Regards, Angela Rivera Customer Relations Manager Ed Napleton Acura/Kia Of Elmhurst 630-941-4300 ext 2339-2378 angela.rivera@napleton.com
by 2023 KIA SPORTAGE X-LINE PRESTIGE Owner on 08/13/2023Verified Service
Great communication and overall experience.
I asked for my PHEV to be charged while waiting for my oil change and was told it would be taken care of but no one ever plugged it in. Disappointed from that!
The waiting room was lacking, chairs and seating is in need of replacement.
by Ed Napleton Acura on 08/14/2023
We're glad to hear that almost everything was completed to your satisfaction, 2023 Kia Sportage X-line Prestige Owner! We apologize to hear that we were not able to fulfil all your needs, and will certainly do better next time. Please let us know if there is ever anything else we can assist you with. Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211
1 - 20 of 1,093 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
17,106 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Napleton Acura specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Napleton Acura specializes in these makes, in addition to many others.
What do verified customers think about Napleton Acura in Elmhurst, IL? Verified customers who visit Napleton Acura in Elmhurst, IL rate this business 4.3 out of 5 stars, with 1,076 reviews. 17,106 customers favorited this location.How can I contact Napleton Acura in Elmhurst, IL? To reach the sales team at Napleton Acura in Elmhurst, IL, call (630) 534-1261. To reach the service department, call (630) 318-0582How can I schedule a service appointment with Napleton Acura in Elmhurst, IL? You can schedule a service appointment at Napleton Acura in Elmhurst, IL through CARFAX.Does Napleton Acura in Elmhurst, IL have a service center? Yes, Napleton Acura in Elmhurst, IL does have a service center. You can contact the service department at (630) 318-0582.
