Koons Ford Sterling

3.6
New Car Sales: (571) 496-9034Used Car Sales: (571) 639-4662Service: (703) 430-7700

587 New and Used Vehicles for Sale at Koons Ford Sterling

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Ratings & Reviews

Overall Rating
3.6
12 Verified Reviews
5 Star
58%
4 Star
8%
3 Star
0%
2 Star
0%
1 Star
34%
Sort by: Most Helpful
Read reviews that mention
by Richard V. on 11/12/2026Verified Purchase
Sales associate (Claude) was very accommodating and helpful. He had the car waiting for us when we arrived, and we got on the road to test drive it with no delay. Once we decided to buy (used Subaru) they competed the transaction quickly and we were on our way less than an hour and a half after arriving. This was definitely the easiest and fastest car dealer experience I have ever had.
by Maurice H. on 05/03/2026Verified Purchase
My salesman Chuck Morris was awesome. Definitely will be seeing him again in the future when it's time to upgrade
by Koons Sterling Ford on 05/04/2026
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
by Michael M. on 11/26/2025Verified Purchase
Bought the car and was about to drive it off the lot with my loan accepted only for them telling me I need to return the vehicle 2 days later due to my loan defaulting
by Koons Sterling Ford on 12/02/2025
Michael, thank you for sharing this feedback. I understand how frustrating it is to believe your financing is complete and then be contacted later with different information about the loan status and the vehicle. I'd like the opportunity to personally review what happened with your deal and go over any questions you have about the process. Please feel free to reach out tome directly at your convenience. Best, Tre Hillerich GeneralManager tre.hillerich@koons.com 703-430-7700 Ext. 20138
by Jimsracin2 S. on 11/09/2025Verified Shopper
The online / Email. I felt the salesman wasn't interested in making the sale at that time. The price history showed the truck was a $1250 cheaper a month ago and he said they go by the market value and they raise the price back up and I just thought that was ridiculous truck is still there now since August 2025 now they've lowered the price back down some.
by Koons Sterling Ford on 11/11/2025
Thank you for the feedback and for tracking the vehicle. I hear your concerns about engagement and pricing changes tied to market value. I'd like to review the truck's details and your communications and talk through pricing and next steps directly. Please reach out at your convenience. Best, Tre Hillerich General Manager tre.hillerich@koons.com 703-430-7700 Ext. 20138
by Sandra L. on 03/20/2024Verified Shopper
I expressly told the dealership the price range of car I am looking to buy and yet they continued to send me cars well out of that range. I even responded to an email from a salesman and explained what I wanted and asked for his help. He never replied.
by Andrew G. on 07/16/2026Verified Shopper
Great people! Very knowledgeable and professional. Very transparent
by Koons Sterling Ford on 07/20/2026
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
by Nana A. on 07/16/2026Verified Purchase
Sales rep was very knowledgeable. Excellent service! Will definitely purchase from them again.
by Koons Sterling Ford on 07/20/2026
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
by Steve W. on 09/27/2025Verified Shopper
Not willing to negotiate at all. Higher fees than other dealers
by Dimitri G. on 09/19/2025Verified Shopper
I liked everything. I was looking to buy later in the year. But I do get emails regularly
by Koons Sterling Ford on 12/20/2025
Dimitri, thank you for your positive feedback! We're glad you enjoyed everything and we'll continue to send you updates via email. We hope to see you when you're ready to make a purchase.
by Giuseppe C. on 05/02/2025Verified Shopper
No comment still deciding. Might purchase or not. Deciding between ICE or a electric vehicle.
by Koons Sterling Ford on 12/20/2025
Giuseppe, thanks for considering us for your vehicle purchase! We're happy to help you compare options and make the best decision for your needs. Let us know if there's any info, we can provide to make your decision easier. #choosingthebest #caroptions #EVvsICE
by Jacqueline P. on 01/04/2025Verified Shopper
This dealership has great customer service! They are very efficient!
by Koons Sterling Ford on 12/20/2025
Jacqueline, thank you for your review! We are thrilled to hear that you had a great experience with our customer service and efficiency. We strive to provide the best service possible for our customers. Thank you for your support!
by Sharon A. on 06/10/2024Verified Shopper
My salesman was great hoping price will drop to make a really great deal
1 - 12 of 12 results

Service Information

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Top Services Performed

Based on CARFAX Service History, Koons Ford Sterling specializes in these services, in addition to many others.

  • Brake Service
  • Oil Change
  • Safety Inspection
  • Tire Rotation

Top Makes Serviced

Based on CARFAX Service History, Koons Ford Sterling specializes in these makes, in addition to many others.

  • Audi
  • Chevrolet
  • Ford
  • Jeep
  • Lincoln

About Us

Get In Touch
Sales Information
New Car Sales: (571) 496-9034
Used Car Sales: (571) 639-4662
Today: Closed until 9:00 AM
Sunday
11:00 AM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Frequently Asked Questions

What do verified customers think about Koons Ford Sterling in Sterling, VA?
Verified customers who visit Koons Ford Sterling in Sterling, VA rate this business 3.6 out of 5 stars, with 12 reviews.
How can I contact Koons Ford Sterling in Sterling, VA?
To reach the sales team at Koons Ford Sterling in Sterling, VA, call (571) 639-4662. To reach the service department, call (703) 430-7700
Does Koons Ford Sterling in Sterling, VA have a service center?
Yes, Koons Ford Sterling in Sterling, VA does have a service center. You can contact the service department at (703) 430-7700.