They called in a timely matter and was very knowledgeable! I would definitely recommend this dealership!
by 2018 VOLKSWAGEN ATLAS SE Shopper on 08/18/2025Verified Shopper
Unwilling to negotiate, sent me spam calls and spam texts, and attempted to have my spouse sign paperwork without me being present.
by Stephanie H. on 06/01/2025Verified Purchase
I was promptly responded to and provided answers to all of my questions. I worked with a gentleman named Eli who was very knowledgeable and welcoming. I would highly recommend this dealership and Eli. I love my 2024 GMC Sierra!!!
by Clement Supercenter on 06/02/2025
Thank you Stephanie for taking the time to leave us a review and to highlight one of our employees. Eli does a great job here and we are glad you felt the same way. We are so excited to see you love your new truck!
by Scott H. on 03/01/2024Verified Shopper
THEIR CALL CENTER/BDM IS IN THE PHILLIPINES---
THEY SET AN APPOINTMENT FOR ME WITH THE SALESMAN AND THE SAID THE CAR WOULD BE PULLED UP AND READY
WHEN WE ARRIVED, I FOUND OUT THE SALESMAN NO LONGER WORKED THEIR AND THE CAR HAD BEEN SOLD
I DROVE APPROX. 3 HOURS TO FIND THIS OUT!!!
WAAAAAAY DISAPPOINTED TO SAY THE LEAST!
BE CAREFUL IS ALL I HAVE TO SAY!!!!!
by Clement Supercenter on 03/06/2024
Hello Scott, we are sorry to hear that your experience was not the most positive. We strive to make sure each of our customers have an excellent experience even if we do not earn their business. Please feel free to contact us directly so we can discuss your personal experience. We would like the opportunity to try and regain your trust if still possible.
by Brandon L. on 06/14/2025Verified Purchase
I set up an appointment before I went there. Told them what vehicle I was interested in that I had seen online priced at $13,000. They had it ready for a test drive when I arrived. I took the test drive. Liked the car. When I returned from the test drive the salesman asked me if I was interested. I said yes but I have to treat in my vehicle. He asked me what I want for it so I told him I wanted $1,000 for it. He said if I get you $1,000 for it will that make the deal? I said yes as long as there's nothing added on top of the $13,000 for the car that I'm looking at. He said okay, give me a few minutes to get some paperwork ready. I started signing documents and got down to the cost breakdown sheet, where the snake salesman had added a $680 administration fee. I looked him right in the eye and said I'm not paying over the $13,000 advertised price. That's a bait and switch. I even told you when I returned from the test drive that I didn't want anything added to the 13,000, and you said okay. Those were your words. I've gotten through 20 minutes of signing paperwork and you mentioned nothing about snaking in this $680 fee and just handed me this document to sign hoping I wouldn't notice. So what are we going to do? He began to tell me that every dealership charges this fee and that they cannot wave it. I was very aggravated and felt bait and switched, because I was. But I wanted the car, so I proceeded to move forward. Then when it came to payment, I gave them my debit card, not a credit card, my debit card, And they told me that they could not take a full payment by debit card. They also told me that they could not take my personal check. So I told them that's fine I'm leaving, then they jumped up and said no no don't leave. Just give us a minute. He went in the back for a few minutes, and came back and all of a sudden my money was good there. After threatening to leave. At this point I was just completely disgusted. But I wanted the car, so I paid the price, and left, but I tell everybody do not go to this dealership. They're a liars, they're snakes, they're not honest, and they don't make good deals.
by Clement Supercenter on 06/19/2025
Brandon, thanks for taking the time to leave a review. I would have to disagree with your comments that we are liars, snakes, not honest and don't make make good deals. Everything in this transaction was honest, truthful and transparent. If it was not a good deal, I am not sure why you would have done it. Our advertised price was $13,000 and that is what you paid. We didn't bait and switch or try to sneak anything in. Our dealer group has an admin fee that is charged to every single retail customer. Whether it is you, me, the owner or anyone else. It is $604.47 not $680. It was clearly disclosed to you and you absolutely had the right not to pay it. You just simply would have not been able to buy the car as this is not an optional or occasional fee. Every dealership I have ever encountered has an admin fee for the record. You are correct in stating that we do not take personal checks and we have a $3000 limit on cards. We made a call to the owner to see if he would make a special exception for you which he agreed to with your signed acknowledgement. I wish we had not went out of our way to accommodate this request for you as it was clearly not appreciated.
by Bruce F. on 06/07/2025Verified Shopper
Not a good experience. Wouldn't discus pricing. Not good customer service.
by Clement Supercenter on 06/09/2025
Hello Bruce, thank you for taking the time to leave us a review. I see in our customer notes that we had numerous contacts with you regarding a 2023 Ford Escape between May 28th and June 3rd. You seemed interested but never came in to see it or drive it. For you to say it was not a good experience, that we wouldn't discuss pricing and not good customer service doesn't seem appropriate since we answered every question you had, and you refused to come see the vehicle. We have a no haggle price that is clearly displayed on the Carfax ad and was told you to on the phone. We are so confident that it is the best price, we guarantee it for 30 days from date of purchase. For you to call into our business and verbally attack our Business Devlopment Manager because you don't like our price was uncalled for. Clement Supercenter Management
by 2022 GMC SIERRA K1500 ELEVATION Shopper on 05/22/2025Verified Shopper
Great Customer Service and Support looking for a vehicle to buy!
by Clement Supercenter on 06/02/2025
Thank you for taking the time to leave us a review! We appreciate you giving us a chance to earn your business.
by Kim E. on 01/28/2023Verified Shopper
After expressing that I needed time to think & look other places they called or texted EVERY day. I dont think I would purchase from them at all because they dont listen.
by Clement Supercenter on 03/06/2024
Hello Kim, we are sorry to hear that your experience was not the most positive. We always strive to provide the best customer service and are deeply sorry that this goal was not met. We would like the opportunity to try and regain your trust if still possible.
by Stacy L. on 05/14/2023Verified Shopper
Looks good. Warranty is a big plus for used cars. Would make that a first choice.
by Clement Supercenter on 03/06/2024
Hello Stacy, thank you for taking the time to leave us a review. Please let us know if we could be of any help in the future!
Sincerely,
Your Friends at Clement Supercenter
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About Us
At Clement Auto Service, we care about quality service, timeliness, and making you feel like part of the family. Here’s why you should choose Clement Auto Group for your auto service.
What do verified customers think about Clement Supercenter in Saint Charles, MO? Verified customers who visit Clement Supercenter in Saint Charles, MO rate this business 2.7 out of 5 stars, with 9 reviews.How can I contact Clement Supercenter in Saint Charles, MO? To reach the sales team at Clement Supercenter in Saint Charles, MO, call (314) 582-5915
