The guy who was there to assist me did an awful job. The car I was interested in seeing had to have the battery replaced. Instead of being honest about what was going on, he insisted on lying stating that the vehicle was getting serviced off site. He mentioned that the driver was only 5 minutes away with the "serviced" vehicle. However, as I proceeded to my car, I noticed the car at the back of the building getting its battery replaced.
by Bibi Singh on 09/10/2025
We're sorry to hear about your experience. Honesty and transparency are very important to us, and your feedback will be shared with our team to prevent this from happening again.
by Torrance L. on 05/19/2025Verified Shopper
so far so good i'm in talks with them not to pushy i will come back with another review in a week or so
by Bibi Singh on 05/20/2025
Thank you for the update! We're glad to hear things are going well so far. Looking forward to your next review!
by Mary D. on 03/27/2025Verified Shopper
CarLux has great customer service. Although I didn't purchase a vehicle with them, they kept me informed, and stayed in touch, Addison was my dealer.
by bibi singh on 03/28/2025
Thank you for your feedback! We're glad to hear that Addison and our team kept you informed and provided great customer service, even though you didn't make a purchase. We hope to assist you in the future when you're ready!
by Trevor C. on 04/05/2025Verified Shopper
The auto was sold by the time I got there but they offered alternatives of which I declined.
by Bibi Singh on 04/08/2025
Thank you for your feedback! We're sorry the vehicle you were interested in was already sold, but we appreciate your consideration of the alternatives we offered. Please don't hesitate to reach out if you find something else you'd like to explore!
Your Friends at CarLux Fort Lauderdale
754-755-9505
www.carluxftl.com
by Kristina W. on 12/17/2024Verified Shopper
They initially reached out and I responded twice (via text and email) and received no response back.
by Bibi Singh on 12/21/2024
We apologize for the lack of communication and any inconvenience caused. Your feedback is important to us, and we'd like the chance to make things right. Please contact us directly at Bsingh@drivecarlux.com so we can assist you promptly.
Your Friends at CarLux Fort Lauderdale
T: 754-755-9505
https://www.carluxftl.com/
by Sergio U. on 11/26/2024Verified Purchase
Not a good environment. I end up going to another dealership
by Bibi Singh on 11/28/2024
We're sorry to hear that your experience didn't meet expectations. Your feedback is valuable, and we'd like to learn more about what happened. Please feel free to reach out directly at Bsingh@drivecarlux.com so we can address your concerns and work towards improving. Thank you for sharing your thoughts.
by Elizabeth F. on 10/14/2024Verified Shopper
I want to buy a used car, pre-approved by Capital One. Thanks
by Bibi Singh on 11/21/2024
Congratulation on your new pre-owned vehicle
by Glenda H. on 08/28/2024Verified Shopper
The car made a strange noise every time I pressed the gas pedal and they would not say what was causing the sound, but still tried to sell it to me for $6,000.00
by Bibi Singh on 09/09/2024
I'm sorry to hear about the discrepancy between the advertised price and the actual price you were quoted. I understand how frustrating this must have been.
We strive for transparency and accuracy in all our listings and communications, and it's clear we fell short in your case. I will address this issue with our team to ensure that our pricing information is consistent and clear moving forward. If you have any more questions or concerns contact me at bibi@drivecarlux.com.
by David M. on 05/01/2024Verified Purchase
Great selection of cars and friendly staff. I'll definitely be coming back to this dealership for all my future car needs.
by Bibi Singh on 08/15/2024
Dear David,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our selection of cars and our friendly staff. Your satisfaction is our top priority, and it's wonderful to know we've earned your trust for your future car needs.
We look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Best regards,
Bibi Singh
Carlux Fort Lauderdale
by John D. on 05/01/2024Verified Purchase
Lorenzo provided top-notch customer service and made sure I got the best deal possible. I'm so happy with my new car!
by Bibi Singh on 08/15/2024
Hi John,
We appreciate your kind words and are excited to hear you're so happy with your new vehicle. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to assisting you again in the future!
Best regards,
Bibi Singh
Carlux Fort Lauderdale
by Jet V. on 10/07/2024Verified Shopper
This dealership is a complete nightmare. They ask for your SSN and all your credit details without even telling you the full price of the car upfront. In the end, they make you wait forever (seems like they're stuck in some outdated, shady sales technique just to waste your time). To top it off, they added a ridiculous $2.8K charge for an extended chassis warrantysomething that was never mentioned anywhere. The car, originally listed at $16K, ended up being sold for $22K, and that's before tax and registration fees! While the salesperson was nice, the owner is someone you should definitely avoid. It's shocking that they think they can still get away with tactics straight out of the 80s! Would not recommend
by Bibi Singh on 11/21/2024
Hi Jet,
Thank you for sharing your feedback with us. We sincerely apologize for any frustration or disappointment you experienced during your visit. Transparency and customer satisfaction are very important to us, and it's clear we fell short of meeting your expectations.
We understand how frustrating it can be when pricing details and additional charges aren't clearly communicated upfront. Your concerns about the process and pricing will be thoroughly reviewed to ensure that we address these issues and improve our approach moving forward.
If you'd like to discuss your experience further or if there's anything we can do to make things right, please don't hesitate to reach out to us directly at [contact information]. We value your input and hope to have the opportunity to regain your trust in the future.
Best regards,
Your Friends at Carlux Fort Lauderdale
by Jonathan I. on 05/06/2024Verified Shopper
Ding credit without checking if I was going ahead. Easily able to buy elsewhere
by Bibi Singh on 08/15/2024
Dear Jonathan,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our credit check process and understand your frustration. We strive to ensure that all our customers are fully informed and comfortable with every step of their purchasing journey.
We take your feedback seriously and will review our procedures to ensure that similar issues do not arise in the future. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly at Bibi@Drivecarlux.com. We value your input and hope to have the opportunity to serve you better in the future.
Best regards,
Bibi Singh
Bibi@Drivecarlux.com
Carlux Fort Lauderdale
by Sandra T. on 04/16/2024Verified Shopper
It was a very nice experience. Sales was very customer service friendly.
by Randy S. on 06/05/2023Verified Shopper
Great place to find higher end automobiles. Very fast delivery!
What do verified customers think about Carlux in Fort Lauderdale, FL? Verified customers who visit Carlux in Fort Lauderdale, FL rate this business 3.1 out of 5 stars, with 14 reviews.How can I contact Carlux in Fort Lauderdale, FL? To reach the sales team at Carlux in Fort Lauderdale, FL, call (754) 755-6349
