There was only 1 person in the dealership. She wasn't knowledgeable about the car. Had to make a phone call and then said I would have to wait a week after it got out of the repair shop. Never offered for me to look at anything else.
by Jean D. on 03/20/2026Verified Shopper
At first they were nice but when I wanted to trade my vehicle in they undercut blue book by $3000 and then upped the amount on the vehicle i was trying to buy. I walked out very angry!!!!
by Antonio D. on 01/09/2026Verified Purchase
Very satisfying, I returned to the dealer after looking at the car a few days earlier. Price was as advertised. Very good low-stress environment and friendly staff.
by Erin M. on 02/16/2025Verified Shopper
Experience was the worst I have had in car buying. Pushy staff. Even when you ask them to stop calling , they still call and text. This is the reason I chose another car lot and purchased successfully. Explained to them the issues we had with our previous lot and they abided by our wishes
by bibi Singh on 02/16/2025
We're sorry to hear about your experience. We strive to provide a respectful and professional experience for all our customers, and we regret that we fell short in your case. If there's anything we can do to address your concerns, please feel free to reach out at Bibi@drivecarlux.com. Your feedback is valuable, and we appreciate you sharing it with us.
Your Friends at CarLux For Myers.
T: 239-241-8600
www.drivecarlux.com
by 2024 FORD EXPEDITION MAX XLT Shopper on 08/30/2026Verified Purchase
LOVE THIS PLACE! THE OWNER IS JUST GREAT AND THE EMPLOYEES ARE AWESOME! 10 OUT OF 10 RECOMMEND
by Mike C. on 07/16/2026Verified Shopper
Great communication by the dealership! Keep up the great work!
by Denise H. on 07/04/2026Verified Shopper
The car was sold. Even though it was on the page. I wouldn't recommend. Deceitful
by Kevin B. on 01/19/2026Verified Shopper
The sales people were very nice and willing to show me anything I wanted to see.
by Bruno N. on 07/28/2025Verified Shopper
I call to confirm they had the vehicle and upon arrival to the dealer the vehicle was not there, not only that the advertised price was not the asking price a total waist of my time .
by Bibi Singh on 07/28/2025
We're sorry for the inconvenience and any confusion regarding vehicle availability and pricing. Your feedback is important, and we'll work to improve our communication and accuracy.Feel free to reach ust bibi@drivecarlux.com
by 2016 ACURA RDX TECHNOLOGY Shopper on 07/14/2025Verified Shopper
I was reached out by this dealership and although, I did not purchase a vehicle a follow up was provided! I respect that type of service
by Bibi Singh on 07/20/2025
Thank you for recognizing our follow-up efforts! We appreciate your respect for our service and hope to assist you whenever you're ready.
Your Friends at CarLux For Myers.
T: 239-241-8600
www.drivecarlux.com
by Susana N. on 12/21/2024Verified Shopper
It says on price online and then they tell you a different, higher price in person. They did not work with me and my budget. Dealers fee are too high.
by Bibi Singh on 12/21/2024
We're sorry to hear about your experience and any frustration caused by pricing discrepancies. Transparency is important to us, and we'd like the opportunity to address your concerns. Please reach out to us at Bsingh@drivecarlux.com so we can assist further.
Your Friends at CarLux For Myers.
T: 239-241-8600
https://www.drivecarlux.com/
by Rhonda M. on 10/12/2024Verified Shopper
We found a problem that required a body shop visit. They were supposed to call us for a test drive after the area was fixed , never got a call.
That's okay...they were pretty busy.
by Bibi Singh on 11/21/2024
Thank you for your feedback and patience. We apologize for not following up promptly regarding your test drive. We'll work to improve our communication and would love to assist you furtherfeel free to reach out anytime!
Best regards,
Your Friends at Carlux Fort Myers
by John H. on 09/08/2024Verified Purchase
At 75 years old, there are extremely few buying experiences described as pleasurable; Surveys even less so.
by Bibi Singh on 09/09/2024
Thank you for sharing your thoughts. I understand that at 75 years old, finding a pleasurable buying experience can be quite rare, and we certainly want to ensure that your experience with us was positive.
It's important to us to provide a respectful and enjoyable process for all our customers, regardless of their age or previous experiences. I'm glad you could enjoy your time with us. It was a pleasure helping you as well!
by David D. on 05/08/2025Verified Shopper
Definitely would not ever go back or send anyone I looked at two cars and both were totally filthy
by Bibi Singh on 05/12/2025
Thank you for your feedback. We're really sorry to hear about your experience and the condition of the vehicles you saw. This is certainly not the standard we strive for. We would love the opportunity to address this with you directly and ensure this doesn't happen again. Please feel free to reach out to us at Bibi@drivecarlux.com.
Your Friends at CarLux For Myers.
T: 239-241-8600
www.drivecarlux.com
by 2008 TOYOTA CAMRY SOLARA SE/SLE/SPORT Shopper on 03/06/2025Verified Purchase
Well we had to negotiate then not realizing many lights came up about 30 miles later one went off the car had 2 bald tires which I think is illegal to sell in Florida. The speedometer was disconnected i believe but they connected it before we drove off lot. We needed a car to keep in Florida so I call it a throw away car! We were renting and they knew it but heck our price was affordable and it's got an engine!
We are just driving with air bag light on bald tires but we don't go far! There is a lot just before there's that I think is better. We went there by mistake on our way to our appointment but they didn't have what we wanted!!
by Bibi Singh on 03/07/2025
I'm really sorry to hear about your experience. It sounds like you encountered a number of issues with the vehicle, and that's understandably frustrating. We always aim for transparency and customer satisfaction, so I recommend reaching out directly at Bsingh@drivecarlux.com to the dealership to address these concerns. They may be able to offer assistance or guidance, especially regarding the bald tires and airbag light. If you'd like any help contacting them, feel free to let me know! Your feedback is valuable, and I hope your situation improves soon.
Your Friends at CarLux For Myers.
T: 239-241-8600
www.drivecarlux.com
