by 2020 FORD F150 SUPERCREW Owner on 03/21/2026Verified Service
My truck was in the shop over 3 weeks and the transmission is just as bad as it was before so not fixed. I had to pay out of pocket for my rental and then wait almost 2 weeks for reimbursement. No communication was given to me I had to keep calling. Horrible experience
by Capital Ford on 03/23/2026
Thank you for your feedbackwe're truly sorry the transmission repair didn't resolve the issue, and we regret the long wait, poor communication, rental costs, and reimbursement delay. That's not the service we strive for.
We'd like to make this right. Please contact me directly at 614.859.4289 to discuss fixing the problem properly.
We appreciate you bringing this to our attention and hope to regain your trust.
by 2015 FORD FUSION S Owner on 03/07/2026Verified Service
I have had this car for many years and have always taken my car to ford for any oil changes and full service needs. I have never had a problem when it was with D MASTER FORD. This visit which is now CAPITAL FORD i had 2 head light bulbs change and now i have a engine light on!! Not happy at alll!!!! This needs to be resolved!!!
by Tyler Armstrong on 03/09/2026
We would love to get this looked at for you, can you call in and ask for Tyler Armstrong and we can even come out to you!
by 2018 FORD EDGE SEL Owner on 10/15/2025Verified Service
Service staff was not accommodating, 6 people were in the bay, and I had to ask for help and an appointment for service was made. They took their time, and then came to me about the price being $60 more than I regular pay, what could I say, needed oil change. After job was completed, and paid they never told me where my car was part, I'm looking all around the parking lot.
by Capital Ford on 10/16/2025
Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the service. We appreciate your feedback and will work to ensure better communication and service in the future. You can also call us at (330) 4399-5721 so we can assist you.
by 2021 FORD F150 SUPERCREW Owner on 05/10/2026Verified Service
The worst. Cannot get the warranty work on the axle done, making my truck unsafe for hauling or any other use. Cannot express my frustration with purchasing an expensive Ford that I cannot drive.
by Tyler Armstrong on 05/11/2026
I understand your frustration back ordered parts have been a big negative issue for us with waiting on Ford. I have marked your repair to reach out the second those parts arrive so we can get you in and get it taken care of
by 2024 VOLVO XC40 PLUS Owner on 04/29/2026Verified Service
Horrible sales & service..Will never go back. Sold me a lemon, then after being told I had warranty, problems not covered & cost me $2500!!
by Capital Ford on 04/30/2026
Thank you for sharing your experience. We're truly sorry to hear how disappointed and frustrated you are this is certainly not the experience we want any customer to have. Being sold a vehicle you believe to be a lemon, especially when you were under the impression that warranty coverage would apply, is understandably upsetting. We recognize how difficult it is to face unexpected repair costs, particularly one as significant as $2,500.
Your concerns regarding both the sales and service experience are very serious, and we regret that we did not meet your expectations or earn your trust. We would appreciate the opportunity to review your situation in detail, including the warranty coverage and the repairs that were deemed not covered, to better understand what happened and address your concerns.
If you're willing, please contact us directly with your vehicle and repair details so we can look into this further. Your feedback is important to us, and we take it seriously.
by 2016 FORD F150 SUPERCREW Owner on 04/27/2026Verified Service
Tom and his crew did a great job getting my truck back on the road at an affordable price. Thank you.
by Capital Ford on 04/28/2026
Thank you for the kind words! We're glad to hear Tom and his crew did a great job getting your truck back on the road at an affordable price. We truly appreciate your trust in our team and are happy to help anytime you need us.
by 2020 LINCOLN NAUTILUS RESERVE Owner on 04/26/2026Verified Service
Had my 60k service completed. Service center was clean and staff was friendly. Pricing was upfront and fair.
by Capital Ford on 04/27/2026
Thank you for your feedback! We're glad to hear your 60k service was completed smoothly. It's great to know that you found our service center clean, our staff friendly, and our pricing upfront and fair. We truly appreciate your trust and look forward to serving you again!
by 2020 FORD RANGER XL/XLT/LARIAT Owner on 04/03/2026Verified Service
Everything went smoothly! I booked my appointment easily, the car was serviced quickly, and I drove off right after it was done. Very satisfied with the whole process.
by Capital Ford on 04/03/2026
Thank you for the great feedback! We're happy to hear that everything went smoothlyfrom booking your appointment to getting your car serviced quickly. It's wonderful to know you were satisfied with the entire process. We truly appreciate your business and look forward to assisting you again in the future!
by 2021 FORD ESCAPE SE Owner on 03/30/2026Verified Service
Not good. Had to wait attenuate almost 10 min. They told me they had transportation but didn't have a ride to work. Not happy at all
by Capital Ford on 03/31/2026
Thank you for sharing your experience with us. We apologize for the inconvenience you faced, and we appreciate your feedback. Please let us know how we can improve to provide you with a better experience in the future.
by 2017 FORD FUSION SE Owner on 03/26/2026Verified Service
Excellent experience. The staff was professional, they gave me the cost up front, gave me the option of doing certain service items. Good job.
by Capital Ford on 03/26/2026
Thank you for your 5-star rating! We are delighted to hear about your excellent experience with our professional staff. We are glad that you appreciated us providing you with upfront costs and options for service items. Your kind words are truly appreciated.
by 2024 FORD MAVERICK XLT Owner on 03/08/2026Verified Service
Having a clean and comfortable waiting area would be nice. The service writers are well informed and the techs are fast.
by Tyler Armstrong on 03/09/2026
We are in the process of updating that waiting room and hope the next time you come in you love it! Thank you for all the positive words of our advisors and techs!
by 2018 FORD ESCAPE SE Owner on 02/21/2026Verified Service
It was quick and efficient.
They found a few things that I did not expect, but better now then on a dare lonely road some night..
by Capital Ford on 02/24/2026
Thank you so much for your 5-star rating! We're thrilled to hear that our service was quick, efficient, and was able to identify unexpected issues. Your safety is our top priority. We appreciate your feedback and look forward to serving you again.
by 2020 FORD ESCAPE SE Owner on 02/16/2026Verified Service
I loved the service provided for new tires and the discount with flexible pay. I didn't like the hustle for me to buy a car.
by Capital Ford on 02/16/2026
Thank you for your 5-star rating! We're thrilled to hear you loved the service provided for new tires and the discount with flexible pay. Your feedback is truly appreciated.
by 2018 FORD F150 SUPERCREW Owner on 02/09/2026Verified Service
Drive in and they greet you and not long for oil change. Bad thing the price's went way up. Not good I have been coming to this location for over 15 years
by Capital Ford on 02/09/2026
Thank you for your 5-star rating! We are delighted that you have found our greeting and quick service satisfactory. We appreciate your loyalty over the past 15 years. We will take your feedback regarding the price into consideration. Thank you for choosing us for your automotive needs.
by 2022 FORD ESCAPE SE Owner on 01/24/2026Verified Service
Everything was great!! Service writers and techs were very professional and friendly. Service was quick.
by Capital Ford on 01/26/2026
Thank you for your amazing 5-star rating! We are thrilled to hear that you had a great experience with our service writers and techs. We pride ourselves on providing professional and friendly service, and we're delighted that you found the service to be quick. We appreciate your kind words and look forward to serving you again in the future.
by 2013 FORD FUSION SE Owner on 01/07/2026Verified Service
Despite Quick Lane being short-staffed the day I took my car in for service, the service advisor and technician were excellent at their jobs, friendly, and efficient.
by Capital Ford on 01/07/2026
Thank you for the outstanding 5-star rating! We appreciate your kind words about our service advisor and technician being excellent, friendly, and efficient despite being short-staffed. We're glad you had a positive experience and hope to see you again soon!
by 2020 FORD ESCAPE SE Owner on 12/12/2025Verified Service
Service advisor was very informative and knowledgeable. He answered all my questions. His name was Josh.
by Capital Ford on 12/12/2025
Thank you for your 5-star rating! We appreciate your positive feedback about Josh - we're delighted he was informative and knowledgeable in answering all your questions.
by David G. on 12/04/2025Verified Service
Service was quick and efficient. New text message on findings is a great service
Service Rep was very customer oriented
by Capital Ford on 12/04/2025
Thank you for the 5-star rating! We're delighted to hear that you found our service quick, efficient, and customer oriented. The new text message feature on findings is indeed a great addition. We appreciate your positive feedback.
by Isaak G. on 11/30/2025Verified Shopper
Someone the don't how hanld the customer talk and to give good service they I don't buy car anymore at all no thank you
by Capital Ford on 03/17/2026
Thank you for sharing your experience with us. We apologize for the poor customer service you received. If you have time, please call our customer service team to assist you.
by 2017 FORD EXPLORER SPORT Owner on 11/20/2025Verified Service
Everything was fine. The tire valve was a problem. It just cost way too much to put it on for a tire valve $200. I will cut them all off for the next time and put regular ones on.
by Capital Ford on 11/20/2025
Thank you for the 5-star rating! We appreciate your feedback and are glad to hear that everything else was fine during your visit. If you have any further concerns, please let us know.
1 - 20 of 52 results
Service Information
2,147 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Capital Ford specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Capital Ford specializes in these makes, in addition to many others.
What do verified customers think about Capital Ford in Columbus, OH?
Verified customers who visit Capital Ford in Columbus, OH rate this business 3.7 out of 5 stars, with 52 reviews. 2,147 customers favorited this location.
How can I contact Capital Ford in Columbus, OH?
To reach the sales team at Capital Ford in Columbus, OH, call (614) 963-2639. To reach the service department, call (614) 861-7150
Does Capital Ford in Columbus, OH have a service center?
Yes, Capital Ford in Columbus, OH does have a service center. You can contact the service department at (614) 861-7150.
