When I asked for a video of how the vehicle worked and ran, all I got was a bunch of bs from the sales staff. Would not recommend this dealership to anyone
by John J. on 05/15/2025Verified Purchase
Nice, friendly people throughout the buying process. Only disappointment was that I had to deal with so many people. Purchased the vehicle from Taylor Doyle who was very knowledgeable and a down to earth guy.
by Cynthia B. on 12/23/2018Verified Purchase
Being a female buying a car off the internet was a new experience for me. The salesman treated me as any other buyer would have been treated. He was a real gentleman and treated me with respect. And not a pushy salesman either! Enjoyed the experience.
by Meghan S. on 01/02/2019
Hi Cynthia,
We're so happy to read this review and so happy to have been able to exceed your expectations. Enjoy your new vehicle and come back and see us any time. : )
by William S. on 08/27/2018Verified Shopper
The car advertised was not there and the salesman CJ approached me to ask if I was interested in any other vehicles, which I was. I showed him the two cars and he said he would go grab the keys. Stayed on the lot for twenty minutes and never saw him again. I don't know if that's the norm but it happened to me.
by Debra H. on 03/25/2024Verified Shopper
Taylor from Back Roads Automotive never called back to let me know he sold the car. Very bad customer service.
by Andy A. on 06/12/2022Verified Shopper
Very fast response. The vehicle moved quick and they told me so and would be willing to help me further.
by Schelby H. on 06/12/2020Verified Purchase
I ended up purchasing my 2015 Hyundai Sonata from Wine automotive and I couldnt be happier with it! Debbie is awesome!
by Olivia P. on 01/22/2020Verified Purchase
Very nice. Eased all my concerns about the car and made it a very easy process. Loving my new car so far.
by Edwin H. on 06/06/2019Verified Shopper
Excellent place to buy a car from. Dealer communicates with customer the way it's supposed to be and they have great mechanical conditioned vehicles
by Joe S. on 04/19/2019Verified Purchase
Rich was very responsive to all my questions. He really worked hard to get us a great deal. I would definitely work with them again.
by Bethany B. on 01/01/2019Verified Purchase
These guys are the best. They didn't just get me into any car, they got me into the car I wanted. And the payments and terms I wanted.
by Meghan S. on 01/02/2019
Hi Bethany,
We're not fans of settling for anything less than exactly what you want, so we're so thrilled to have been able to assist you in getting your perfect vehicle. Come back and visit anytime. : )
by Thelma M. on 10/28/2018Verified Shopper
As I said just started in the process of looking. I did get a phone call and text message of which I was surprise and appreciate. Thank you. Before this process is completed may return for more help.
by Michaelhschmitt S. on 06/29/2024Verified Shopper
The vehicle I was interested in was a "lost leader". Because they didn't have it.
by 2014 FORD EDGE SEL Shopper on 12/12/2021Verified Purchase
The transaction went wonderful and I got the vehicle I wanted thank you all
by Jenn M. on 03/15/2020Verified Shopper
Mark, the internet guy, was very responsive and helpful but the sales people were not great. The van we were looking at was priced above KBB. We tried to negotiate the price down. The salesman said they were priced to sell and going up in price at the beginning of the month (funny, the price actually went down ). Their processing fee is $500, which they said is the lowest around, which is not true; it's the highest we've seen from anyone. We went back because Mark said the GM was going to make it work with our budget. We got there - with them knowing what our out the door budget was - and they didn't even come close to that. Knowing they were dealing with a 9 month pregnant woman and two girls and they still chose to have us come out and wasted our night there. We won't be going back. The only reason I'm even giving them 2 stars is because Mark was nice but the sales staff is not worth the time.
by Taylor M. on 02/07/2020Verified Purchase
They were kind and helpful, but I don't think they were forthcoming about issues with the car. I have only had it for a few weeks and had to take it in for a recall after it almost rolled out of my driveway from a bad parking gear. Even after that, there are still over a $1000 of repairs we have found that need to be done, ASAP. Very frustrating. I understand used has issues but this car may have had much more than they wanted to tell us.
by Amy B. on 01/13/2020Verified Shopper
We visited this dealer on a Saturday. The vehicle we were interested in turned out to be a 2 door and we needed a 4 door (it was listed as 2 door we just missed that point). The dealer showed us almost all of their inventory in our price range, and out of all of that, 2 of the vehicles they showed us had severe issues (one of them had a check engine light on and even started smoking), one was very dirty and smelled of cigarette smoke, and one had a few minor issues (visors would not stay up)... we should have walked away after the one with the check engine light, but we wanted to see other cars and what kind of terms we could get on an $11,000 car so we stuck around for a bit. We test drove 2 vehicles, which seemed to be fine. We did find one which we liked, and so we stayed to see what kind of deal they could offer us. It was after 6pm, and on a Saturday so none of the banks were open. They did quite a bit of work to try to get terms in our price range. They were unable to get the terms worked out Saturday night and said they would continue to work on it. We left and went home to ponder. We went online and looked at reviews for this dealer, and saw many negative reviews which basically all said the same thing... 'do not buy... they will wash their hands of you the minute you drive off the lot' and a few that said 'within a few days turned out to be a lemon, and they wouldn't help'. This combined with the defective cars they showed us was a big fat waving red flag. We decided not to do business with this dealer based on our experience at the lot and the reviews we read. When they called us on Monday morning to let us know they were able to get the terms we needed, I informed them of our decision. I'm not going to say that all the cars they offer are bad, I'm just saying that the buyer should beware and do all due diligence. In any case, I would never buy a used vehicle without first having my own personal mechanic inspect the vehicle to make sure of what I was buying. If you do your due diligence, read the carfax report, have a qualified mechanic inspect the vehicle to make sure it won't be a lemon, and above all else go in with your eyes wide open to the fact that they will provide no after sale service, you may have a positive experience with them. I just did not want to take a chance.
by Derrion A. on 08/11/2019Verified Shopper
They were very helpful and wanted to help me find the best car
What do verified customers think about Back Roads Automotive in Chesapeake, VA? Verified customers who visit Back Roads Automotive in Chesapeake, VA rate this business 3.6 out of 5 stars, with 18 reviews.How can I contact Back Roads Automotive in Chesapeake, VA? To reach the sales team at Back Roads Automotive in Chesapeake, VA, call (757) 760-3120
