Horrible experience. Very rude and unprofessional Manager who lacks customer service skills. Never contacted me after my request on line was made and when phone call was made to the business manager was very unprofessional on the phone make it sound like he doesnt want to do his sales. I do not recommend this business.
by Alex on 09/15/2023
HI
I was all a time respectable dealership. But if you call to a dealership and want everything your way. What why you do not like what you hearing from me. We very respectable dealership. and we do have very good cars.
I am sorry it did not go your way.
by Chris S. on 02/13/2023Verified Shopper
Sent text that I would arrive a few minutes after 5pm. I got there at 4:13. The was locked
I called and was told the owner had to get his child from day care. I called layer and told the owner that he lost a cash deal. He then told me he had to bring his child to the hospital. He is just a liar
I wouldn't trust or buy anything from this dealer
by Alex Barr on 02/14/2023
hi
Mr. CADILAC customer it not nice write revise . Then you call i had emergency my child got in hospital. i did explain to you. if you do not understand me to bad.
by Stephanie W. on 06/26/2019Verified Shopper
i had communicated twice looking to test drive vehicle before even talking finance options.... i was given the excuse i wasn;t able to come test drive as theres about 10 cars parked in front of it... if dealer was legit to sell this car with NO issues as they claim there wouldnt be excuses
by Alex Barr on 06/27/2019
I never got call from you. but you want to test drive a car even do not know if you got approved for this car. I have very good car and god service. we work with all customer to end of a deal. please not to get upset if you give me a chance we will give you test drive sorry .
by Warren F. on 06/15/2024Verified Purchase
The people at the dealership were friendly and no-nonsense. They only trade used cars and want to move them fast. They had the lowest price around for this model and the car was in good shape. I was able to do an inspection with a technically-inclined friend of mine and to test drive the vehicle.
The dealership generated all the required paperwork and provided necessary info for me to obtain my insurance. They handled all transactions with NJ and NY Dept of Motor Vehicles, for temp and permanent licenses plates and registration.
They provided a printout of all Carfax servicing info for the vehicle.
by Christopher F. on 05/03/2024Verified Shopper
Stay Away!
Can they get you financed; YES! after they rip you off and you PAY for the financing which is why they say they for sure can get you financed IF you have a big enough down payment...which essentially ALL goes in their pocket minus the taxes. (see numbers below)
Here's a list of "fees" on an $18,000 car I was looking at.
$1,700 bank fee (paying to finance the loan)
$499 Plates/Title
Dealer fee $899 (whatever they claim they repaired on the vehicle)
Service charge $899 (saying they had to transport the vehicle)
Temp Plates $275 (idk why because they're already charging a $499 "plates" fee)
Taxes 7.25% / or $1,500 (which I understand HAS to be paid)
Total amount of FEES: $5,772
Total with vehicle + fees = $23,772
Total financed after MANDATORY down payment of $3,000 - $5,000 = $20,772 / $18,772
Other dealership I went to had a $180 document processing fee, and then taxes. THATS IT! Take your money elsewhere unless this place cuts the BS with the fees.
by ALEX on 05/04/2024
HI
WHAT ARE YOU GIVE ME ALL EXPLONESHION I NEVER SEE YOU. WHERE YOU GOT ALL A NUMBERS . WE NEVER SELL TEMP PLATES
by Bernard J. on 03/07/2024Verified Shopper
Did non like the fact that would not take credit card for down payment also very difficult to easily get a "test drive" plus no warranty
by Alex on 03/08/2024
We do not take credit cards because a lot of people reverse a charge What why we close credit cards. Sorry
by Carter T. on 03/08/2023Verified Purchase
The dealership was nice and helpful about the car I wanted. Jean was kind and understanding about the card I wanted.
by Yolanda B. on 09/10/2020Verified Shopper
The dealer was very nice but unfortunately the car was no longer available. She did offer another car but the price our out of my budget
by Rafael B. on 09/07/2019Verified Shopper
No recuerdo la area de este concesionario pero estoy buscando proximo a mi area y tambien que el vehiculo tenga menos de 100.000 millas. el vehiculo debe de tener gps y ser Honda Odyssey
by Alex Barr on 09/08/2019
Sir I never speak with you. You never call me if I do not speak Spanish nothing I can do we live in America I am very good responding All my Customer. But you never call me sorry if we did not satisfied you. But we have very good quality cars.
We have people coming 2-3 hours away
If you give as chance call as we make you happy
Thank you!
by Darius F. on 03/12/2019Verified Purchase
The buying experience was great quality pre-owned vehicles. Great owner who made sure everything was running smoothly before and after the purchase highly recommend
by Diane W. on 11/20/2023Verified Shopper
Went there to search for the car no one wanted to help us place looks like a junk yard
by Alex on 11/21/2023
Hi then you came look for a car. we are at a dealership all a time. all cars it good. our dealership it not junk we never see you. if you want to call as always welcome
by Richard K. on 02/24/2021Verified Shopper
The thing that I dont like about all of the Carfax listings I am sent is that I have to wade through mostly cars I have no interest in. I'm looking for a used compact pickup truck with an extended cab like a Nissan King Cab. I have no interest in a 4 door pickup and that is usually what 90% of the listings I get are for and a lot of the time you cant tell from the initial picture and have to open it up. Also many times when you email an interest in a car you get no reply back even when the car remains listed.
by Justin K. on 12/05/2020Verified Shopper
They responded quickly to my questions.
by Kelly S. on 11/29/2020Verified Shopper
I am still looking. I haven make up my mind yet.
by James C. on 07/13/2020Verified Shopper
Dealer answered email quickly but we where unable to reach deal
by Alex Barr on 07/14/2020
hi because I did not give you discount you give me bad reviews .We have quality cars . if you not happy you should call. Thank you
by Dan F. on 07/07/2020Verified Shopper
Many additional costs beyond the list price were unexpected.
by Alex Barr on 07/08/2020
you say many additional fees. if you do not want to pay tax and plates and registration and title how you want me sell car.
by James Q. on 05/17/2020Verified Shopper
Alex is a straightforward nice guy. The shopping experience was pleasent.
by Alex Barr on 05/18/2020
Thank You. Always welcome to call as. We will try to help you.
by Pablo P. on 04/01/2019Verified Purchase
Sali con mi auto no tengo credito oeeo5 me ayudaron
by Alex Barr on 04/14/2019
hi my name Alex I never did any bissnes with you. what ever you write no one understand anything please speak English.
In my dealership we respect every person who call and woke in in our door. Also in our dealership we sell only quality cars.
What do verified customers think about A & B Auto Group in Elizabeth, NJ? Verified customers who visit A & B Auto Group in Elizabeth, NJ rate this business 3.2 out of 5 stars, with 18 reviews.How can I contact A & B Auto Group in Elizabeth, NJ? To reach the sales team at A & B Auto Group in Elizabeth, NJ, call (908) 860-9110
