by 2013 HYUNDAI SANTA FE SPORT Owner on 04/23/2024Verified Service
Excellent service appointment again. Even with over 120,000 miles my 2013 Santa Fe Sport 2.0T is running strong. Service was routine and included a TSB for ABS fuse replacement, covered under warranty.
New location for Van Hyundai on I-35 E is quite something. Modern looking and of course, very clean. They definitely needed a new building and location as the old building about a mile south was in sad shape.
by 2023 HYUNDAI SANTA CRUZ SEL PREMIUM Owner on 03/29/2024Verified Service
Dealership was to reinstall Lojack and set it up for me. Did not get completed. Did not get finished the dealership drug its feet on getting information to Lojack so it took another week plus to finally set up with conversations through Lojack not the dealership.
by Sandra M. on 03/20/2024Verified Service
This was the first shop where they sent me a small film of the undercarriage of my car while they did a walk through, zooming in on all four tires, etc. It was fascinating. They did a great job addressing all of my concerns, too. Excellent customer service. This place was a little farther out than I'm used to going for car care but I will definitely be back!
by Van Hyundai on 03/21/2024
Hi Sandra,
Thank you for your review. We are so glad to hear that our team provided you with thorough, detailed service. Thank you for your kind words and patronage. We look forward to working with you again.
by 2019 HYUNDAI SANTA FE LIMITED/ULTIMATE Owner on 01/02/2024Verified Service
Repair was completed satisfactorily but took longer than promised. I had an 8:00am appointment for Thursday and they had the part in hand and the car was dropped off the day before for an early start. However , they texted me the afternoon it was supposed to be completed and told me it wasn't going to be ready until the following afternoon. It was a straightforward replacement of a starter.
by Lauren W. on 01/02/2024
We want to extend our sincere apologies for the extended wait time you experienced during your recent service appointment. We understand how valuable your time is, and we genuinely regret any inconvenience this may have caused.
Your feedback is essential, as it helps us identify areas for improvement in our service process. We will be conducting a thorough review of our scheduling and service procedures to ensure that wait times are minimized and that our customers have a more efficient and pleasant experience.
If you have any specific concerns or would like to provide additional details about your appointment, please feel free to reach out to us directly. Your input is invaluable in helping us enhance our service and customer satisfaction.
by 2023 HYUNDAI VENUE SEL/LIMITED Shopper on 12/19/2023Verified Purchase
Be prepared to wait for 5-6 hours and still walk away with out a key in hand only to have to come back and wait another 1-2 hours to pick up your new car. Also, pay attention to the prices online. They go up every time you open the page unless you're using a private browser which is soooo shady!
by Lauren W. on 12/20/2023
We're truly sorry to hear about your negative sales experience. Our aim is to provide a smooth and pleasant car-buying process for all our customers, and it's disappointing to learn that we fell short of your expectations.
Your feedback is important to us, and we take it seriously. We will review the details of your experience with our sales team to identify areas for improvement. Our goal is to ensure that every customer receives the attention and assistance they deserve.
We would appreciate the opportunity to make this right and address your concerns. Please don't hesitate to reach out to us directly so we can work towards a resolution and provide you with the level of service you expect. Your satisfaction is our priority, and we hope to have the chance to regain your trust in the future. Thank you for bringing this to our attention.
by 2023 HONDA CIVIC SPORT TOURING Shopper on 08/03/2023Verified Purchase
I had a great experience buying my 2023 Honda Civic Sport Touring with no issues. The sales rep Ryan took care of me the entire time and was up front about everything to make the car buying process smooth. He even offered to deliver my license plate and tags directly to me. Excellent customer service. 10 stars I will definitely shop here again in the future
by Lauren W. on 08/11/2023
Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!
by 2020 GMC YUKON DENALI XL Owner on 04/30/2024Verified Service
They got us through decently quickly and pushed for the car to go through their inspection so we could drive it that day!
by 2021 HYUNDAI SANTA FE SEL Owner on 04/01/2024Verified Service
From the time I purchased my car, to bringing it in for services I've had the best experience from all the staff and service dept!
by 2023 HYUNDAI SANTA CRUZ SEL PREMIUM Owner on 03/15/2024Verified Service
I scheduled ahead of time they got me in. Did the service on my vehicle and was out within 30 minutes. Great customer service. Facility was nice clean
by Van Hyundai on 03/18/2024
Hi there,
Thank you for your review. We are glad to hear that our team provided you with great service. Thank you for your kind words and support. We look forward to working with you again.
by 2022 HYUNDAI ELANTRA LIMITED Owner on 03/11/2024Verified Service
will never take my vehicle here again. they always find thousands of dollars wrong with it and the car has never been wrecked and only has 33k miles on it.
by 2021 HYUNDAI KONA SEL Owner on 02/27/2024Verified Service
Do not take your vehicle here. They wanted me to pay $11,000 for a new engine that they would not cover under the 100,000 warranty citing lack of receipts for oil changes.
by Lauren W. on 03/04/2024
We apologize for your negative experience, and we take your feedback seriously. It's important to us that our customers have a positive and satisfactory experience with us.
To address your concerns more effectively, we would greatly appreciate additional details about your experience and the specific issues you encountered. This information will help us to understand what went wrong and work towards resolving it.
Our goal is to provide the best possible service and customer satisfaction, and we want to make sure we address any concerns to improve the overall experience for our customers.
Please feel free to reach out to us directly so that we can discuss your experience in more detail and work towards a resolution that aligns with your expectations.
by 2024 HYUNDAI TUCSON SEL Owner on 02/23/2024Verified Service
Vehicle was ready when promised plus it was washed. Service was a 10 as always. The new dealership is a GREAT improvement!!!
by Lauren W. on 02/27/2024
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!
by 2022 RAM 1500 BIG HORN/LONE STAR Shopper on 02/23/2024Verified Purchase
Wonderful Everybody was real helpful, nice. Welcome me not only me but other customers as well did I see
by Lauren W. on 02/27/2024
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!
by 2023 HYUNDAI SANTA FE SEL PREMIUM Owner on 01/23/2024Verified Service
Service advisor couldn't explain the issue, except that the service repair on my five-month-old car was uncovered. Didn't advocate nor showed any empathy.
by Lauren W. on 01/23/2024
We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately.
Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work towards a resolution that meets your satisfaction.
We value your business and aim to ensure that every customer has a positive experience with us. We apologize for any inconvenience caused and appreciate your feedback as it helps us improve our services. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.
by 2011 HYUNDAI SANTA FE GLS Owner on 01/22/2024Verified Service
Recall for "auto theft ignition cylinder protector & decal installation". Took car in and they didn't have the part said they would order itd. This was 1/8 & have not heard back fromjk theom.
by Lauren W. on 01/23/2024
Thank you for your feedback regarding your recent experience at our dealership. We apologize for the inconvenience caused by the long wait time to order parts.
We understand how frustrating it can be to have to wait for parts to arrive, especially if your vehicle is in need of repairs. We strive to provide timely and efficient service, but unfortunately, in this instance, we fell short of our goal.
We have taken steps to improve our parts ordering process and ensure that our customers receive the service they expect and deserve. We appreciate your business and hope that you will give us the opportunity to serve you better in the future.
by Hailey Y. on 01/12/2024Verified Service
Worst. Car is worse than it was when I brought it in. When I die in a crash cause I was sold a faulty car it's on them.
by Lauren W. on 01/16/2024
Thank you for sharing your feedback regarding your negative service experience, and we sincerely apologize for any inconvenience you may have encountered. We take your concerns seriously, and we are committed to resolving the issue to your satisfaction.
To assist us in investigating the matter further and addressing your specific concerns, we kindly request more information about the service appointment. Details such as the date and time, the nature of the service, and any interactions with our team will help us better understand the situation and take appropriate action.
Your feedback is invaluable, and we appreciate your patience as we work to improve our service processes. Please reach out to us directly with the additional information, and we will make every effort to address your concerns promptly.
by 2013 HYUNDAI ELANTRA GLS/LIMITED Owner on 12/29/2023Verified Service
I was given prompt and good service. I appreciated Keith's telling me everything was good, and no service needed at this time. And my car passed inspection.
by Lauren W. on 01/02/2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future.
by 2022 HYUNDAI KONA SEL Owner on 11/17/2023Verified Service
As always my experience was excellent! Keith was awesome - keeping me updated on the progress of my car. My wait was not very long and everyone I worked with were very efficient...from scheduling the appointment to the actual going in.
by Lauren W. on 11/20/2023
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations!
by 2019 HYUNDAI SANTA FE SEL/SEL PLUS Owner on 10/08/2023Verified Service
Got me in for maintenance appointment on the date I wanted. Finished in the time they told me it would take. Everyone was pleasant and helpful.
by Lauren W. on 10/20/2023
Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations.
Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.
by 2019 HYUNDAI SANTA FE XL SE ULTIMATE/L Owner on 09/25/2023Verified Service
Showed up for appointment, they took my car early and was finished sooner than anticipated. Great experience!
by Lauren W. on 09/26/2023
Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!
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Service Information
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4,672 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Van Hyundai specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Van Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Van Hyundai in Carrollton, TX? Verified customers who visit Van Hyundai in Carrollton, TX rate this business 4.1 out of 5 stars, with 263 reviews. 4,672 customers favorited this location.How can I contact Van Hyundai in Carrollton, TX? To reach the sales team at Van Hyundai in Carrollton, TX, call (469) 256-6465. To reach the service department, call (855) 520-1220How many used cars are for sale at Van Hyundai in Carrollton, TX? There are 366 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Van Hyundai in Carrollton, TX? There are 70 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Van Hyundai in Carrollton, TX? You can schedule a service appointment at Van Hyundai in Carrollton, TX through CARFAX.What are the shop amenities offered by Van Hyundai in Carrollton, TX? Van Hyundai in Carrollton, TX offers the following amenities: Free Wi-Fi.Does Van Hyundai in Carrollton, TX have a service center? Yes, Van Hyundai in Carrollton, TX does have a service center. You can contact the service department at (855) 520-1220.
