Will sell you broken cars at a ridiculous price. They take advantage of people who don't know much about cars.
by 1982 PORSCHE 911 Shopper on 04/30/2022Verified Shopper
Initial contact from Maria Bell, told her I wanted to do email only and she said she'd have someone reach out. Never did. I sent 3 follow-ups, never heard a peer back. Car was still available on the website. I feel like having everything in writing spooked her. Stay away.
by James Eliassen on 02/21/2024
Maria Bell was part of our call center and failed to pass the inquiry on to our sales staff. This call center team has since been replaced. We certainly are not scared of putting anything in writing. We certainly were not "spooked".
by Carol W. on 03/09/2020Verified Shopper
When I got there on Monday, I was told the car had sold on Saturday, and was presented with a few other (more expensive, of course) options. I was also told that the value of my trade in depended on the car I picked. The salesman there was very nice, but I don't care for that kind of haggling. I ended up going somewhere with more straightforward pricing that didn't pull a bait and switch.
by James Eliassen on 03/09/2020
We are sorry you were not satisfied with your experience. However, we do not EVER "bait and switch." Our cars sell very quickly, especially if it is a good deal. Our website is updated within 24 to 48 hours to remove the sold vehicles as soon as possible, but when a vehicle is sold on a Saturday, it is not often removed until the following Monday because we are closed on Sundays. We due our best to update our inventory daily, but third-party sites such as CARFAX do not always update their inventory (including ours) as frequently.
by Mike H. on 02/27/2020Verified Shopper
Used Car Motor Mall was very responsive to my inquiries. This turned out to not be the right car for me, but they were upfront about the vehicle, the options, and the condition. No pressure to buythey just gave me the info I was looking for and asked if I wanted to come see it. I thought they were more professional then most of the new car stores I have dealt with.
by James Eliassen on 02/27/2020
Mike, thanks for the kind words. We wish we could sell you that Alpina too, but we understand that this type of vehicle is pretty rare and the customers for it have very particular features and style in mind. We often get these high-end luxury cars in stock, so keep an eye on our website and let us know if we can help further. Thanks.
by Mary L. on 05/20/2018Verified Shopper
Unprofessional appeared to me like it was very expensive on broken down vehicles that were out of price range that for the area. I did not like it at all. Had an appointment, the salesman called me to confirm and arrived early and still had to wait.
by James Eliassen on 10/15/2018
We are sorry you were not satisfied with your visit, however, we very much disagree with your statements. Our vehicles are priced at or below NADA retail and often are identified as Great or Good deals by CARFAX. While we offer a wide-range of vehicles and a wide-range of prices, our vehicles would never be allowed on the lot for sale if they were broken down. If you would like to speak to the owners directly, please email rjeliassen@gmail.com. We wish you the best.
by Adam P. on 03/01/2025Verified Shopper
Just trying to get finance see if I could do it online hopefully
by Sandra V. on 05/29/2023Verified Shopper
They worked with me get an acceptable deal on the car. Happy with their service, well see how the future goes. I love the car.
by James Eliassen on 02/21/2024
Thank you for your nice review. We appreciate it.
by 2016 FORD ESCAPE TITANIUM Shopper on 08/03/2021Verified Purchase
The car I saw online wasn't available due to needing a repair but I found another great car. The customer service was good and thorough.
by James Eliassen on 08/04/2021
Thanks for the positive feedback. We are glad we could help. We try to update our website as soon as a vehicle is sold but sometimes it takes 24 to 48 hours for vehicles to come down, especially from third-party sites like Carfax. We appreciate your business.
by 2020 FORD F150 SUPERCREW Shopper on 05/03/2021Verified Shopper
I was told truck would be on site, it was not there. Sales person said it was on another sales lot. It showed up after a 25 min wait with blue painters tape on a corner. Salesman claimed no knowledge of painting
by James Eliassen on 05/04/2021
We are sorry you were not completely satisfied, but we have two locations less than 2 miles apart. Sometimes our vehicles move back and forth and it is rarely more than a 15 minute wait. We apologize that you had to wait for the vehicle, but we did not know you were coming. If we had known, we would have had the vehicle ready and waiting for you in advance. As for any paint done to the vehicle, from time to time minor damages or repairs are made as necessary. Our sales staff is not aware of every single thing done to recondition every vehicle.
by Becky W. on 08/23/2020Verified Purchase
They called me within an hour of my inquiry and set up an appointment to see the vehicle. Very friendly on the phone. I bought a 2017 Chevy Cruze. It was a good deal and the sales staff was very professional.
by James Eliassen on 08/24/2020
Thanks for the 5-Star Review! We appreciate your business.
by Sean H. on 08/09/2020Verified Purchase
Very easy to work with. Their team was fast and friendly. They were professional and the car was in great shape.
by James Eliassen on 08/10/2020
Thanks Sean! We appreciate the kind words and the business.
by John W. on 03/19/2020Verified Purchase
The staff was very friendly. I had a great experience. It felt more like a new car store without the bs. Relaxed environment, but professional. They were very easy to work with.
by James Eliassen on 03/19/2020
Thanks for the kind words. We appreciate your business!
by Rob J. on 02/20/2020Verified Purchase
Motormall was really responsive and easy to work with. Marty was my sales guy. He was so cool and fun. The process was super easy and the car was in very good shape. Thanks.
by James Eliassen on 02/20/2020
Thanks for the kind words and positive feedback. We agree. Marty is awesome. We appreciate your business and hope you love your new vehicle.
by James E. on 02/02/2020Verified Purchase
Very professional, friendly and no nonsense. The car was as advertised, the price was right. Thanks to Jose and Alex. They took really good care of me.
by James Eliassen on 02/02/2020
Thanks for the kind words and for your business.
by Terrence M. on 03/09/2019Verified Purchase
I didn't get the Trailblazer, but I did leave the lot in something that I'm happy & comfortable with.
by James Eliassen on 03/11/2019
We are so glad we could help find a vehicle for you. Thank you for your business. We truly appreciate it and we thank you for your kind review.
by Steve P. on 06/22/2018Verified Purchase
Salesman was great, got the deal that I wanted and they worked hard to get the lowest credit rate possible.
by James Eliassen on 10/15/2018
Thank you for the kind words. We are glad you noticed our efforts to get you the best financing possible.
by Jeff M. on 06/21/2024Verified Purchase
Dan was great to work with. Good communication and took care of everything
by 2018 NISSAN ROGUE SPORT S/SV/SL Owner on 01/31/2024Verified Service
excellent, worked me into the schedule!
by Kris D. on 02/19/2023Verified Shopper
It took a week to get a response and that was only after bugging the.
by James Eliassen on 02/21/2024
We apologize for not reaching out promptly. We strive for our sales team to promptly respond to all inquiries, but unfortunately our sales staff failed.
by 1982 PORSCHE 911 Shopper on 03/21/2022Verified Shopper
I live in UT, the car is in MI. To purchase the car, I would also have to arrange transportation to UT- a significant amount. The car was almost $40,000.00, just about the maximum I could spend. I asked the salesman Jose, to consider a lower offer on the car because of this transportation issue. This was a cash sale and I was ready to buy that day. Jose absolutely refused to discuss a lower price- even by a dollar. He was speechless in fact, like he had never heard this concept before. I thought he was SUPPOSED to sell cars. So, I left a truthful, but negative review on the big G. I didn't say anything bad about Jose, only that he doesn't know how to negotiate, and he can go to he// for being useless. The coward who owns the place then demonstrated his stupidity by twisting facts and calling me names. This experience speaks for volumes for this dealership. A very poorly trained salesman and a childish owner who calls names and runs his big mouth without knowing the facts- what a miserable excuse for a wanna be tough guy. Places like this Moron Mall of Grand Rapids completely justify a persons hatred toward car dealers. I hope they all burn together. And if the punk owner tries to call me again I will contact law enforcement. These guys are nothing but liars and crooks.
by James Eliassen on 03/22/2022
This customer called from Utah about a 1982 Porsche we have for sale (we are located in Michigan). We informed him that our price was firm because it was already competitively priced. We were unwilling to reduce our price because we had already received a substantial amount of interest. Our sales person was cordial even though the customer insisted on a discount. Unfortunately, we could not reach a deal with this individual--this is something that happens every day in sales. Instead of simply accepting that our business was not interested in negotiating the price of it's vehicle, the customer rushed to Google and wrote a nasty review with profane language berating the sales staff and telling the owner to "FOAD" (even though he never spoke to him). The review was flagged and removed from Google for violating it's policies. We have nothing further to say to this individual, as he is now trying to post negative reviews on other websites. We are simply glad we had no further business with this individual and hope he gets help for whatever issues he is going through. We can assure anybody that reads this review that we were professional with this person in all of our dealings with him and he has simply gone off the deep-end because he didn't get what he wanted.
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Service Information
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Based on CARFAX Service History, Used Car Motor Mall Of Grand Rapids specializes in these services, in addition to many others.
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Based on CARFAX Service History, Used Car Motor Mall Of Grand Rapids specializes in these makes, in addition to many others.
What do verified customers think about Used Car Motor Mall Of Grand Rapids in Grand Rapids, MI? Verified customers who visit Used Car Motor Mall Of Grand Rapids in Grand Rapids, MI rate this business 3.7 out of 5 stars, with 28 reviews. 1 customer favorited this location.How can I contact Used Car Motor Mall Of Grand Rapids in Grand Rapids, MI? To reach the sales team at Used Car Motor Mall Of Grand Rapids in Grand Rapids, MI, call (616) 920-6941. To reach the service department, call (616) 241-6200Does Used Car Motor Mall Of Grand Rapids in Grand Rapids, MI have a service center? Yes, Used Car Motor Mall Of Grand Rapids in Grand Rapids, MI does have a service center. You can contact the service department at (616) 241-6200.
