New and Used Vehicles for Sale at Toyota of Grand Rapids
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Ratings & Reviews
4.6
894 Verified Reviews
5 Star80%
4 Star9%
3 Star3%
2 Star3%
1 Star5%
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by 2010 TOYOTA PRIUS Owner on 05/02/2024Verified Service
Kyle Kohl checked me in, applied the appropriate coupon to my service, arranged a ride home for me while my car was being serviced, and kept me informed by text along the way. And my car was finished in the two-hour time frame he promised. Excellent service.
by 2010 TOYOTA VENZA Owner on 04/06/2024Verified Service
The mechanics and service reps at Toyota of GR did a very good job of explaining the services that were needed. In addition to a routine oil change, my brakes had frozen calipers which needed to be replaced. The mechanic took a short video to show me the problem and that was very helpful.
by 2021 TOYOTA RAV4 XSE Owner on 03/30/2024Verified Service
My experience with both the sales and service departments of this agency has been excellent such that I requested, and received, a license plate holder advertising the dealership. I am so glad I found Toyota of Grand Rapids when I purchased my vehicle.
by 2023 TOYOTA CROWN XLE/LIMITED Owner on 03/22/2024Verified Service
Awesome dealership for purchasing and service. They send a video to your email of the technician working on your vehicle so you can see the condition of items they check off their list. That is an awesome feature that I have never seen before from any company. I will always only go to Toyota of Grand Rapids and would highly recommend them to everyone. Well not everyone, I wouldn't want someone I dislike to receive such great service.
by 2006 TOYOTA COROLLA CE/LE/S Owner on 02/19/2024Verified Service
They got me right in and checked in. I went to the waiting room. I was told that the service would take one hour. After an hour and a half l came to see how my car was coming along. It was done and parked out front. No one had come and got me. I had to go through the paperwork again before leaving with a different person.
by 2011 TOYOTA SIENNA XLE/LIMITED Owner on 02/08/2024Verified Service
Came for an oil change, but had oil filter and cabin filter changed at my service technicians recommendation. He thought the work would take about an hour, and it was right on the money. Byron ( I believe his name was) was friendly and jovial, but not too much so. He was not being pushy with many upcharges either. Appreciated dealing with him.
by 2019 TOYOTA C-HR XLE/LE/LIMITED Owner on 01/11/2024Verified Service
Disappointing. Needed new tires. Spoke with parts dept. On 1/4 and was told tires were ordered for my appt on 1/9. Drove 45 minutes on 1/9 in snow storm for new tires...no tires. This was the 2nd time I tried to get new tires from them...no tires. Oil change was fine. Bought my car there...why can't I get tires there?
by 2016 TOYOTA AVALON XLE/PLU/PRE/TOR/LT Owner on 12/23/2023Verified Service
At Toyota of Grand Rapids mi we recieve the BEST repair service by trained and experienced professionals who know our car. I appreciate the inspection service that they complete each time our car is in the shop. We also want to recognize 'Kyle Kohl', our assistant service advisor for that day.
by 2015 TOYOTA HIGHLANDER XLE Owner on 11/21/2023Verified Service
Everything went well but I was waiting an unusual amount of time for tire rotation and oil change. Their app told me the car was ready, but our service tech didn't know until I told him. I have never had a lack of coordination there in all these years, so I hope it's a little bug that can be worked out easily.
by 2021 TOYOTA RAV4 XSE Owner on 11/07/2023Verified Service
The service was fine but two days later, the car instructed me to replace the battery in my key fob. I thought the dealership could have checked that since I live an hour away from the dealership. Fortunately, I traveled to Traverse City and went to the Toyota dealer their. They replaced my batteries for free so as far as I am concerned, Serra Toyota of Traverse City is entitled to my five star rating.
by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 10/24/2023Verified Service
I am very satisfied with the level of service, the facilities and the food and beverages available. I was, however, disappointed that I was not acknowledged when I walked in. You don't know where to go or who to see. This is a minor issue but frustrating when you stand around waiting for help.
by 2015 TOYOTA SIENNA LE Owner on 10/20/2023Verified Service
Was greeted at the service door and car was taken right away for service. Video were taken underneath car during the multi-check service. Price quoted was less than expected and service took less time than 3 hours estimated. Was very happy with service from the time started to completion. Would recommend Toyota of Grand Rapids to anyone.
by 2021 TOYOTA HIGHLANDER HYBRID XLE Owner on 10/08/2023Verified Service
Toyota of Grand Rapids always fulfill my expectations, the courtesy shuttle is amazing. They brought me home after I dropped my car, and when my car was ready they send me another shuttle to pick me up and bring me to the dealer. Happy with the Service that Byron provided and save me some money offering me a package deal, for future oil changes and tire rotations.
by 2020 TOYOTA COROLLA SE Owner on 10/06/2023Verified Service
Though there was a slight hiccup at the beginning regarding my tires being available (even though I had called ahead a couple of days to make sure they were), the situation was quickly resolved by the service manager. The service that was provided after that was excellent. This keeps me coming back to Toyota of Grand Rapids regularly... the quality they provide!
by 2021 TOYOTA TUNDRA DOUBLE CAB SR/SR5 Owner on 09/24/2023Verified Service
Good service experience. Prompt advisor attention. Vehicle delivered right on time. I took the $149 deal (three oil changes, three tire rotations and three service inspections). A remarkable deal for a tundra that takes 8.5 quarts in the crankcase.
by 2020 TOYOTA RAV4 LE Owner on 09/17/2023Verified Service
Lousytypical legacy Toyota serviceworse than ever2-+ weeks to get an oil change?
Wasnt allowed to talk to service rep until appointment & when arrived for appointment was told to leave the car without talking to service rep.
Was told the service would be done in 45 minutes & would receive a text when the car was done & ready no text received I called 3 hours after dropping off to check status
by 2006 LEXUS RX 400 Owner on 07/30/2023Verified Service
Went to TOGR for an oil change / tire rotation bundle deal that i purchased. They only changed the oil and told me they couldn't rotate the tires because the lugs were rusted and would break. I had the service done elsewhere without an issue! LIER'S LIER"S PANTS ON FIRE!!!
by 2017 TOYOTA SIENNA SE Owner on 07/28/2023Verified Service
Ive always had wonderful service at this dealership. However, after my oil change and tire rotation, I went out to my car and found my glove box items all on the floor of my car. I assume they did that when checking the cabin air filter, but never bothered putting it back. All else was great just a little shocking to get in the car with stuff all over the floor that wasnt there when I dropped the car off.
by 2015 TOYOTA CAMRY XSE/XLE Owner on 06/14/2023Verified Service
Everything about my visit was easy and efficient
Brian checked me in and checked me out, he was professional and respectful. It was raining a little when I was leaving and he went and got my car for me and brought it right to the door! So very nice!
by Laura L. on 05/27/2023Verified Service
Service was good- at first they told me it would be 3 hours until I got my car because there were others ahead of mine and I thought, whyd I make an appointment then??? But soon after the shuttle brought me home, my car was ready took about an hour and a half.
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Service Information
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3,323 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Toyota of Grand Rapids specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Toyota of Grand Rapids specializes in these makes, in addition to many others.
Honda
Lexus
Scion
Subaru
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Wi-Fi
About Us
We use genuine Toyota Certified Parts and Accessories to ensure lasting like new performance from your Toyota.
Toyota Certified Technicians
No Cost Toyota Care Program - every new Toyota has a nationally recognized Toyota (2yr/25k service)
Free Se...
What do verified customers think about Toyota of Grand Rapids in Grand Rapids, MI? Verified customers who visit Toyota of Grand Rapids in Grand Rapids, MI rate this business 4.6 out of 5 stars, with 894 reviews. 3,323 customers favorited this location.How can I contact Toyota of Grand Rapids in Grand Rapids, MI? To reach the sales team at Toyota of Grand Rapids in Grand Rapids, MI, call (616) 574-8100. To reach the service department, call (616) 574-8100How can I schedule a service appointment with Toyota of Grand Rapids in Grand Rapids, MI? You can schedule a service appointment at Toyota of Grand Rapids in Grand Rapids, MI through CARFAX.What are the shop amenities offered by Toyota of Grand Rapids in Grand Rapids, MI? Toyota of Grand Rapids in Grand Rapids, MI offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle and Free Wi-Fi.Does Toyota of Grand Rapids in Grand Rapids, MI have a service center? Yes, Toyota of Grand Rapids in Grand Rapids, MI does have a service center. You can contact the service department at (616) 574-8100.
