by 2024 TOYOTA PRIUS LE/XLE/LIMITED Shopper on 05/09/2024Verified Purchase
It was perfect. Only problem is we were supposed to get 2 keys. One for me & one for Rob, my husband. I was told the second key would be given to me in 2 weeks. We are annoyed as we share this 2024 Prius and can never figure out where the shared key is! Can you send us our 2nd key? Please respond to me. Maureen Knox
by Vanessa Rodriguez on 05/10/2024
Maureen, we appreciate you purchasing your Prius here at Toyota Carlsbad and we hope it's treating you and your husband well. Your second key should be available by the end of this month. Please contact me directly then and I will be glad to provide you with a status update on its arrival. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2023 TOYOTA COROLLA SE Owner on 05/02/2024Verified Service
The service was great .details of the service was was given both verbal and written. yeah, the staff was polite i even get a free care wash on my way out. how about that. I must say it was good and i wiil continue to come back .i also will recommend my friends. great job.
Thank you
Marva Boone
by Customer Relations Team on 05/02/2024
Thanks, Marva! We're happy to see your service experience couldn't have gone any better and you drove home satisfied. We hope your vehicle is treating you well and we can't wait to serve you and your friends in the future. Regards, The Toyota Carlsbad Team
by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 04/19/2024Verified Service
I am sooo impressed with Toyota. I have had luxury cars for at least 20 years Mercedes Landrover and I landed in a Toyota RAV hybrid And I am blown away by the service, seriously and I also love the gas mileage. It takes 50 bucks approximately to fill my tank and I can drive almost 500 miles. So impressed!
by Customer Relations Team on 04/22/2024
We're so happy to see you love both your RAV4 Hybrid and the level of service you receive here. We appreciate this 5-star review and we look forward to taking care of all your future Toyota needs. Regards, The Toyota Carlsbad Team
by 2014 TOYOTA COROLLA L/LE/S SERIES Owner on 04/18/2024Verified Service
Taylor is an excellent service representative. He kept me informed and updated, price was reasonable with very professional service. No problems and all that was promised was completed. It is refreshing to know my car was in good hands at Toyota Carlsbad.
by Customer Relations Team on 04/19/2024
We are very lucky to have Taylor on our team and it's no surprise that he's provided you with both quality service and communication. We're pleased to see you drove home satisfied and we look forward to serving you again in the future. Please don't hesitate to let us or Taylor know should you ever need anything. We're here to help. Regards, The Toyota Carlsbad Team
by 2024 TOYOTA PRIUS LE/XLE/LIMITED Shopper on 04/06/2024Verified Purchase
It was mostly great. Pro-active sales folks. Great paperwork interaction handling the process as speedily as possible. Quick explanation of how the car features worked. The only problem was that there was only 1 key fob. Now 6 weeks later we are still waiting for a second car key.
by Vanessa Rodriguez on 04/08/2024
We are happy to see that overall you had a quality car-buying experience and we hope you're enjoying your new Prius thus far. In regards to the second key, we appreciate your patience while the factory endures the national chip shortage affecting all manufacturers. Should you have any questions or should you like any updates on the status of this second key, please feel free to contact me. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2017 TOYOTA PRIUS PRIME Owner on 03/28/2024Verified Service
It was very expensive. The car was there for a total of a little over 2 hours and the bill was over $700. I doubt more than one technician was working on the car at any time. It just seems a lot and I will likely search elsewhere for future service on the car.
by Vanessa Rodriguez on 03/28/2024
Both your business and your feedback are greatly appreciated. The 120,000-mile service is indeed a significant milestone, requiring comprehensive attention to various components of your vehicle. Rest assured, the $700 charge reflects the industry average for a major service like this. Should you like any further clarification on the service performed or on the pricing, please reach out to me. We are always open to discussing our service pricing and addressing any concerns. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 1999 TOYOTA CAMRY LE/XLE Owner on 03/08/2024Verified Service
The shock absorbers were replaced unnecessarily. I went on a test drive with a technician, and when we went over the severe speed bump exiting the dealership the vehicle front did not bounce up and down repeatedly, and he made no remarks about needing new shock absorbers. I drove a celica 410,000 miles without needing new front shocks.
by Customer Relations Team on 03/11/2024
First off, we would like to say how incredible it is to hear that your Celica made it past 400,000 miles. We appreciate you stopping by and taking the time to share your concerns. I would like to speak with you further regarding the shock absorbers you've mentioned, as well as confirm with you that the rattle from the front end of your vehicle is gone. You can call me at 760-918-3795 or e-mail me at vrodriguez@toyotacarlsbad.com at your convenience. I hope to hear from you. Regards, Vanessa Rodriguez - Customer Relations Manager
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 03/02/2024Verified Service
My sales rep was great, but my warranty coverage left something to be desired. The windshield developed a leak and because it was not an original windshield, but the one that came with the car when I purchased it, was not covered.
Makes me wonder what else is not covered by this expensive warranty?
by Vanessa Rodriguez on 03/04/2024
We appreciate you stopping by. While we understand that you're disappointed with your warranty's coverage, it will be in your best interest to take your vehicle back to where you purchased it and they will be able to best address this windshield concern and any concerns you have with the warranty purchased from them. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2018 TOYOTA CAMRY XSE/XLE Owner on 02/12/2024Verified Service
The technician did not check the work order to make sure that all work that was requested was done when I received my vehicle. Tires in the front showed 35psi and the back 2 were not 35. I used to take my car to a different dealership and never experienced any issues like I have experienced with this dealership. I have been here several times and have never had a 5 star experience.
by Vanessa Rodriguez on 02/13/2024
Both your business and feedback are greatly appreciated. We've reviewed the paperwork from your service visit and it shows that all tires were set to 35 PSI, but if this is not the case, we'd be glad to double-check and make sure all tires are at the proper PSI. Please feel free to contact me at your convenience. I am here to help. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2018 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 02/10/2024Verified Service
Service staff always exceeds my expectations. Very impressed with Toyota's warranty and expedient way the staff handled warranty/ re-call concerns. Toyota of Carlsbad bodyshop and paint division are professional and perfectionists. The staff provided a brand new courtesy vehicle for my personal use during paint warranty work. The service cashier's have sent me on my way with a complimentary car wash coupon on every visit.
by Customer Relations Team on 02/12/2024
We couldn't be happier to read that you receive the best service possible here and our team is extremely accommodating. Thanks so much for being part of our Toyota Carlsbad Family. Regards, The Toyota Carlsbad Team
by 2012 TOYOTA PRIUS Owner on 02/06/2024Verified Service
I need to thank the individuals that rotated the tires in my car. They did an excellent job and I don't know how to thank them. Also, Mr. Dave Wade who is always happy and willing to help me and makes me feel welcome every time I take my car for maintenance or anything else that makes me nervous.
Mirta
by Customer Relations Team on 02/06/2024
Thank you for being a valued customer. We're happy to see you always receive 5-star service from Dave and our team and we look forward to continuing to take great care of you and your vehicle for years to come. Regards, The Toyota Carlsbad Team
by 2023 TOYOTA TUNDRA CREWMAX SR/CREWMAX Owner on 01/23/2024Verified Service
Our service advisor Nicole was knowledgeable, friendly, and accommodating. When the recall remedy was taking longer than anticipated to apply, it was a seamless process to get a loaner car until my Tundra service was completed. Great communication and 5 star service.
by Customer Relations Team on 01/24/2024
It's great to see that Nicole was extremely accommodating. We will be sure to share your positive feedback with her and we hope your Tundra is treating you well. Regards, The Toyota Carlsbad Team
by 2023 TOYOTA COROLLA LE/SE/XLE Owner on 01/16/2024Verified Service
Excellent as usual. What would be nice is a dedicated appointment check-in line. I always make an early appointment on Saturday because I know how crowded it is on that day. I don't think those who come in without an appointment should be processed faster.
by Customer Relations Team on 01/16/2024
Thanks so much for both your business and your feedback. We always want to accommodate our guests to the best of our ability, which is why we will definitely be sure to take this into account and review our process for checking in guests with appointments. We hope your vehicle is treating you well and we are looking forward to seeing you here at your next visit. Regards, The Toyota Carlsbad Team
by 2003 TOYOTA CAMRY LE/XLE/SE Owner on 11/18/2023Verified Service
Toyota kept my car for 2 days, after that I noticed that my gas tank was down half a tank and 30 miles was added to the mileage. They fixed a noise that they heard but the leakage from the gasket got worse. Also they did not replace the wind shield wiper that I asked them to do.
by Customer Relations Team on 11/22/2023
We appreciate you bringing these concerns to our attention. When we do make repairs to vehicles, we road-test the vehicle to make sure that everything is working properly after the repair, which is why there were some miles added to your vehicle. I understand a Service Manager has reached out to you to discuss this further. Should you have any other questions or concerns about anything, please don't hesitate to contact me. I am here to help. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2021 TOYOTA HIGHLANDER L Shopper on 10/31/2023Verified Purchase
The staff at the dealership went above and beyond to provide exceptional customer service. They were warm, welcoming, and incredibly knowledgeable, making the car-buying process a breeze. Thanks to their expertise, I drove away in my new car feeling confident and satisfied.
by Customer Relations Team on 11/01/2023
Congrats on your Highlander and welcome to the family! We're so happy to see you had a top-notch buying experience and you drove home satisfied. We hope you're enjoying your new Toyota and we hope to see you here at your first service visit. Regards, The Toyota Carlsbad Team
by 2008 TOYOTA TACOMA Owner on 10/18/2023Verified Service
Toyota of Carlsbad gave me excellent service. Warren Hasenberg, Service Rep helped to get my Toyota Tacoma repaired properly so it would be ready for the CA smog inspection. Warren has excellent customer service skills as he understood and explained what needed to be done and he prepared a fair estimate for the needed repairs. Most importantly, Warren saved me money on the repair bill! Thank you, Warren!
William C. Levenson
by Customer Relations Team on 10/19/2023
William, we're very pleased to see Warren took great care of you and your Tacoma. Thank you for choosing us here for your Toyota needs and please don't hesitate to let us or Warren know should you ever need anything. We're always happy to help. Regards, The Toyota Carlsbad Team
by 2018 TOYOTA YARIS IA Owner on 09/30/2023Verified Service
Car came back with check engine light on. Service says was not there when they released, we drove away with check engine light on. Paid 220$ just for diagnostic scans, on top of repairs, and still released with check engine light on. Now back again for more scans, each 110$. Not inspiring confidence.
by Customer Relations Team on 10/03/2023
We are disappointed to see these vehicle issues have persisted and would like to learn more about this, so we can get them resolved once and for all. Please contact me at your convenience so I can look into this further. I look forward to hearing from you. Regards, Vanessa Rodriguez - Customer Relations Manager - vrodriguez@toyotacarlsbad.com - 760-918-3795
by 2021 TOYOTA 4RUNNER VENTURE/TRD PRO/T Owner on 09/24/2023Verified Service
Outstanding customer service; my 5-star compliments to nicole for keeping me well informed about my car's service needs! Service was straight forward and wait times we're very reasonable and appropriate for the visit.. As I left I was confident that everything was done right!
by Customer Relations Team on 09/25/2023
We are so happy to see that you drove home satisfied thanks to the help of Nicole and our team. Thank you for this 5-star review and we look forward to continuing to work together for years to come. Regards, The Toyota Carlsbad Team
by 2023 TOYOTA RAV4 XLE PREMIUM Shopper on 09/05/2023Verified Purchase
After a disappointing experience with my local Toyota dealership, I contacted Toyota Carlsbad. I am so glad I did. It was an excellent experience. Everyone I dealt with was professional, honest, and friendly. I got the car I wanted at a fair price and felt valued and supported throughout.
by Customer Relations Team on 09/06/2023
Congrats on your RAV4 and welcome to the family! We're so happy to read about your experience here and see our team did a great job getting you into the Toyota you deserve. We're glad you're loving it thus far and we hope to see you here at your first service visit. Regards, The Toyota Carlsbad Team
by 2005 TOYOTA CAMRY LE/XLE/SE Owner on 09/02/2023Verified Service
My scheduled appointment was on time. I was kept informed during the service as to the progress and time the car would be ready. I was given information about future services that will be needed when I picked up the car. Everyone was friendly and professional.
by Customer Relations Team on 09/05/2023
We take pride in providing 5-star service here and we're so happy that you received just that. We hope your vehicle's running like new again and we look forward to taking care of all your future service needs. Regards, The Toyota Carlsbad Team
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Service Information
22,941 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Toyota Carlsbad specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Toyota Carlsbad specializes in these makes, in addition to many others.
What do verified customers think about Toyota Carlsbad in Carlsbad, CA? Verified customers who visit Toyota Carlsbad in Carlsbad, CA rate this business 4.7 out of 5 stars, with 1,025 reviews. 22,941 customers favorited this location.How can I contact Toyota Carlsbad in Carlsbad, CA? To reach the sales team at Toyota Carlsbad in Carlsbad, CA, call (760) 548-2785. To reach the service department, call (760) 548-4301How many used cars are for sale at Toyota Carlsbad in Carlsbad, CA? There are 11 used cars for sale at this dealership. All listings include a free CARFAX Report.Does Toyota Carlsbad in Carlsbad, CA have a service center? Yes, Toyota Carlsbad in Carlsbad, CA does have a service center. You can contact the service department at (760) 548-4301.
